過去3天找到最便宜的單程機票是美國航空（NT$19,373） 和 多間航空公司（NT$52,978），最低的來回機票則是美國聯合航空（NT$36,977） 和 美國航空（NT$38,773）。
優點： "Korean Air service was good."
缺點： "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
優點： "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
優點： "Crew was amazing. But the seat could have been more comfortable."
缺點： "There should have been some Indian programes/ movies. Specially some Hindi movies to watch."
優點： "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
優點： "Comfortable chair foods and wheel chairs awesome"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "Not too much, not enough."
優點： "good service"
缺點： "Seats a little cramped"
缺點： "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
優點： "It was great! The staff was very friendly and attentive!!"
缺點： "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
缺點： "No any fruit available snack Lay over is too long!"
缺點： "Korean Air is amazing but Flyus.com is horrible."
缺點： "During 14 hour flight, meals were served at the beginning and at the end which comes to 10 hours in between. Between the two meals, they offered a snack of banana or brownie. My wife and I were starving. Terrible!"
優點： "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
缺點： "Simple meal but a short flight."
缺點： "late departure"
優點： "Nothing our tickets had to be cancelled"
缺點： "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
優點： "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
缺點： "The airplane was very old & the seats were not comfortable. For a 15+ hour flight, it was unpleasant."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
缺點： "Great flight! Great service! Great food!"
優點： "I liked the fewer seats. Ready to get out of."
缺點： "Constant turbulence made going to the bathroom troublesome"
優點： "Room and cleanliness. Crews were awesome."
缺點： "Seat cushions very hard and do not give much support. After 12 hours, was very sore."
優點： "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
優點： "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
優點： "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
缺點： "Just a minor niggle, but if the seats were a little wider it would have been perfect."
優點： "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
缺點： "The flight was very lomg, but nothing could be done to remedy that."
優點： "for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles."
缺點： "Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "I liked the service and the touch screen TV. The flight attendants were nice and friendly."
缺點： "I didn't like how cramped the seats are."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "Good service. All attendants and crews were nice and friendly."
缺點： "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
缺點： "too little leg room."
優點： "upgrade the food quality"
優點： "The Crew was just wonderful.Food was excellent, plentiful & well presented. Aircrafts were clean And stocked. I had not flown this airline before but would defitely choose them again"
缺點： "JFK airport is hard to navigate & passengers in transit have to go thru security lines again & this gets frustrating."
優點： "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
優點： "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "We were thrilled to be upgraded to business class for this long flight. Korean Air does it up proper., and I managed 5 hours of sleep en route. The food and cabin crew were excellent. It was tough to return to the economy class for our onward flight."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
優點： "Friendly crew members, great food, and lots of entertainment choices"
優點： "The ladies were very polite , smiling , and helpful."
缺點： "No complaints"
優點： "Food was great! Staff was courteous. Flight was on time:)"
優點： "Nice crew!"
缺點： "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
優點： "Nice people, great food and service, no issues."
優點： "The staff is lovely, all four flights were on time, and the price was competitive. On each flight we were presented with pillows, headsets, a bottle of water, slippers and on one flight a packaged coffee bag! These items were all on our seats and it was a treat and so civilized!"
缺點： "The seats are so uncomfortable that I will probably never take Korean Air again. They are hard and uncompromising and made for creatures other than human beings. This is unfortunate as it is really the only complaint I have, yet, for a 10-14 hour flight, it is crucial to be able to sleep and have some measure of comfort in a very uncomfortable situation."
優點： "Peaceful in cabin"
缺點： "Blanket ,"
優點： "Friendly crew"
優點： "Comfort and safety"
優點： "Seat average for a small jet"
缺點： "The AC was not cool enough, but tolerable"
優點： "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
優點： "Very attentive staff"
缺點： "I have no complaints"
優點： "Seat comfortable and amazing crew"
缺點： "Choice of movies somewhat limited"
優點： "Flight was smooth"
缺點： "More leg room"
缺點： "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
缺點： "Comfort plus seats on final leg did not appear to be different than main cabin"
優點： "Great crew. Seat was not too bad."
優點： "I liked the wide variety of movies and snacks available."
缺點： "The kid behind me wouldn't stop kicking my seat."
優點： "Delta’s crew is always the best. On schedule"
缺點： "This was a 2 hour flight, some entertainment would be nice..."
優點： "That I arrived safe."
缺點： "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
優點： "New plane with great entertainment arrived 30 mins early"
優點： "The crew was friendly and we arrived earlier than expected"
缺點： "Seats are too tight and too expensive to upgrade."
優點： "Preboarded and all went smooth and quick"
優點： "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
缺點： "The choices of free snacks were limited. They should also give more than 1 package of peanut."
優點： "It was very quick! Great service."
缺點： "We need more food options and a little bit more legroom."
優點： "Crew was friendly, flight ran on time."
缺點： "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
優點： "Not much"
缺點： "Seats very uncomfortable no room to move"
優點： "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
優點： "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
優點： "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
缺點： "No issues."
優點： "Easy work trip and with the storms coming in I was able to get out early without fees"
缺點： "Snow storms. Not a fan."
優點： "direct flight from bdl to cun."
缺點： "reclining seats that doesnt give much room to person behind recliner"
優點： "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
優點： "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."
優點： "Great pilot.."
缺點： "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
優點： "Punctual departures. Adequate overheard space."
缺點： "Food was mediocre for a 5-6 hour flight. I expected a little bit more."
優點： "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
優點： "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
缺點： "1. Wifi didn't work"
缺點： "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
優點： "The entertainment system"
缺點： "That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!"
優點： "Crew was good. Flight was early."
缺點： "Poor booking experience."
優點： "Absolutely nothing."
缺點： "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
優點： "The flight was great, the food really tasty and really nice plane."
缺點： "Standing in line for 5 hours without knowing what I'll be able to do. My entire body still hurts!"
優點： "Enjoyed food and movies.Woul"
缺點： "Would like more comedy or romance movies. Becky"
優點： "Who could ask for more?"
優點： "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
缺點： "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
優點： "Brand new plane"
優點： "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
缺點： "Seats not comfortable enough"
優點： "Love Delta...plenty of legroom. Nearly always on time"
缺點： "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
優點： "Crew was nice and friendly."
缺點： "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
優點： "Friendly staff. On time departure and arrival."
缺點： "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
缺點： "No shoulder room"
優點： "Organized and smooth"
缺點： "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
優點： "Very nice airplane and pleasant crew"
優點： "Overall a nice and good flight"
缺點： "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
優點： "Muslim food"
缺點： "Still don’t have my luggage yet"
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
優點： "Great crew, comfortable seating with enough leg room."
缺點： "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
缺點： "Too hot inside the aircraft"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
缺點： "Long haul flight made pleasant by KLM"
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
缺點： "Need more leg room!!! Larger meals needed."
缺點： "Larger meals."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Crew was good"
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
缺點： "I would have to dream something up."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"
優點： "The flight to Gdansk took off and arrived on-time and the staff were professional."
缺點： "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
優點： "Easy to board and easy flight."
缺點： "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "Nice flight, nice crew, and a nice experience."
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "was very quick"
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
優點： "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Same as above"
優點： "Flight was quick, professional, friendly."
優點： "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
優點： "Nice attendants was the only thing good about this flight"
缺點： "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
優點： "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
缺點： "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
缺點： "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
優點： "Very competent flight attendant."
缺點： "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
缺點： "Nothing really needed to be better this time around"
缺點： "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
優點： "AA has good in flight entertainment"
缺點： "1+ hour delay, could’ve left on time"
優點： "I liked being able to board early as an active duty service member."
缺點： "I don't really have anything to complain about."
優點： "Seat seemed smaller than previous flight BDL to MIA"
缺點： "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
缺點： "Better food"
優點： "The flight was very quick and the crew was very professional"
優點： "Convenient departure time originally"
缺點： "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
優點： "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
缺點： "The on-line entertainment system wasn't working."
優點： "The flight crew"
缺點： "Small space. Old plane. Tight seats."
優點： "nothing good nothing bad, just ok."
缺點： "737 might as well be a cattle cart..."
缺點： "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
優點： "When we left the gate"
優點： "It works if you follow the rules."
缺點： "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
缺點： "The flight was cancelled and our party was stuck for 2 days without a returning flight."
優點： "Great crew, efficient boarding, on time flight."
缺點： "The seats remain too small and the chairback gave my shoulders cramps."
優點： "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
優點： "all around experience was good arrived in Charlotte early"
缺點： "Nothing to really say wasn't to bad to say..."
缺點： "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
優點： "The headrest entertainment terminals are always a good thing."
缺點： "No space to put a small carry-on bag if you spend extra to get legroom."
優點： "courteous helpful & friendly crew and really great ground crew too"
優點： "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
缺點： "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
優點： "Roomie seat"
缺點： "Made me Put my purse in back of plane"
優點： "On time, smooth flight, no hassles"
缺點： "Tight space but overall not unexpected"
優點： "Rebooked before we got inside"
缺點： "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
優點： "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
缺點： "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
優點： "Was on time, flight attendants very nice and professional"
缺點： "flight was overbooked good thing people volunteered to give up seats"
優點： "Flight crew was peofessional"
缺點： "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
缺點： "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
缺點： "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
缺點： "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
優點： "Service is excellent"
缺點： "I didn't like the seats are to small"
缺點： "Only pretzels were served. Crew was very nice. Friendly too!"
缺點： "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
優點： "Flight was on time with no problems."
缺點： "The planes were clean but had no phone charging outlets."
優點： "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
缺點： "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
優點： "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
缺點： "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
優點： "Got us in a little early. Nice smooth flight"
優點： "It was on time. Crew was friendly."
缺點： "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
優點： "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
優點： "Low price"
缺點： "My seat had a broken entertainment console. Flight crew was indifferent and would not collect my trash (drink cup, purchased food box) for almost two hours. the purchased food, vege chips and hummus, was skimpy and outrageously priced. I feel their attitude toward me was the same as a passenger gets on the average subway car."
優點： "The seats were very comfortable.. the service was responsive and friendly!"
缺點： "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
缺點： "Old plane"
缺點： "What happened to complimentary snacks?!"
優點： "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
缺點： "The seat in business class was small."
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
優點： "getting to my destination"
缺點： "How does a 700 mi flight take 14hrs to accomplish. Fly United and find out."
優點： "All the flights were on time and the pilots terrific. They came on with information and advise. I especially liked the pilot on the travel from Hartford to Denver. he was humorous but very polite and congenial."
優點： "fast take off and good service."
優點： "On rime"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Very little"
缺點： "Crowded planes, problems with efforts to upgrade, no room in the seat"
優點： "It was ok"
優點： "The trip home went without any delays and was quite pleasant. Everything worked out well and I have high praise for the service"
缺點： "Everything was fine. Nothing to complain."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I did not like any part of the trap maybe when they offered us some preferences that was included in the fly that's about it"
缺點： "The flight was 3 hours delayed the text message updates said we're not accurate"
優點： "No delays, kind people, fast flight, what's not to like?"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "No complementary food is provided. Just some mini snacks."
優點： "The crew was nice"
缺點： "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
優點： "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
缺點： "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
優點： "Boarding passes on my phone"
缺點： "The seats on the first plane were hard as a rock"
優點： "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
優點： "I like the television system"
優點： "Early boarding for families"
缺點： "Ridiculously cramped bathrooms"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Fast unloading of plane."
缺點： "Slow boarding, no snack choices."
優點： "Movies on personal device"
優點： "I liked that I personally wasn't beaten in the face"
缺點： "I don't like United. They can suck a fat one."
優點： "All of our flights left on time & arrived early. We had wonderful flight attendants as well."
缺點： "Arriving in Chicago we had to wait to dock the plane and were not able to get up and use the restroom."
缺點： "Seat was very uncomfortable and window was tight on the shoulders."
優點： "Short lines, rapid boarding, on time, & courteous agents!!!"
優點： "Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again"
優點： "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
缺點： "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
優點： "Very nice flying out of Bradley. Flight was ahead of schedule (weather, of course, helped) Pilot was helpfully informative and friendly. Crew very pleasant."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Plane was small ... Wifi not available on one flight"
缺點： "4 hour delay"
優點： "The point where I got off the plane forever"
缺點： "Literally every thing else"
優點： "It was ok"
缺點： "Very bery bumpy ride I had motion sickness"
優點： "Fight on time. Minimal turbulence. Effecient flight sttendants"
缺點： "Pesky kid sitting next to me who cried, whined & spilled his orange juice on me!!"
優點： "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
優點： "sufficient space for luggage overhead"
缺點： "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
缺點： "Flight was bumpy all the way to Newark , didn't like that"