YHZ - TPE
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
缺點： "All of the less than good, obvious!"
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
缺點： "I congratulate the KLM crew!"
優點： "Crew was great, very responsive and hospitable!"
缺點： "more lunch choices, especially choices without dairy products."
優點： "Crew was nice and pleasant"
缺點： "Flight very late"
優點： "Crew helpful. Food good."
缺點： "Better range of movies please"
缺點： "Not being 1 hour late"
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
缺點： "This was just a short commuter flight from Lyon to Amsterdam for connection."
優點： "The crew was amazing and the food was great."
缺點： "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
缺點： "Larger meals."
優點： "The crew!!"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
優點： "Entertainment options."
缺點： "Service was poor, seat did not recline, and the food was terrible."
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
缺點： "Flight was cancelled."
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
優點： "Very friendly service!"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "Great food"
缺點： "Sears we're toooo small"
優點： "I really like the spaciousness, the plug ins and general service"
缺點： "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
優點： "Great crew service. Among the best ever."
優點： "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
缺點： "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
優點： "The constant supply of food that was offered to you. The crew was nice and always helpful."
缺點： "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
優點： "Same as above"
優點： "It was a short flight so it was O.K."
缺點： "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點： "Spacious cabins, friendly service"
優點： "captain was great."
優點： "Excellent service"
缺點： "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
優點： "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
缺點： "Food was not very good Tasteless and rubbery"
缺點： "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "They flew full speed to catch up with the delays."
缺點： "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
優點： "Everything was great. From food to entertainment was great."
缺點： "My flight was an early morning flight 8 am. I needed to get up at 5 am to get ready for this flight. AC notified me 5:05 am that my flight delayed 3 hrs to 11am. I wish they told us the night before so no need to get up that early."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Nothing much"
缺點： "Please train this guys for customer service and fix there attitude."
優點： "Entertainment system was good and seats were comfortable"
缺點： "Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding"
缺點： "Steward. & meals"
優點： "On time"
優點： "Seat was comfortable, leg room adequate. Crew helpful."
缺點： "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."
優點： "Air Canada couldn’t have been better, I missed a flight they waived their fees and got me on the next direct flight home. Wonderful service !!"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
缺點： "When the flight was already late (it arrived late), they delayed takeoff so that many people, including me, missed their connections."
優點： "On time"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "I travel a lot. I have to say both Air Canada and Kayak did a excellent job to remind me via email and text message to check-in online 24 hrs before my departure, never fail. Kayak also keeps on updating me about my flight on time or not, gate number etc. As a traveler, these features are very important. keep up with the good work!"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
缺點： "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."
優點： "On time"
缺點： "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."
優點： "Good breakfast."
缺點： "Cabin was cool"
缺點： "It was 3am and my boarding pass wasn't bright enough on my phone. Instead of politely asking me to go print out my boarding pass at the check in stations, she yelled at me and told me I was holding up the line"
缺點： "Flight was delayed 1.5 hours but no one was in much of a rush to get it going"
優點： "The smooth take off & landing"
缺點： "Too hot and cramped"
缺點： "Kayak did not allow us to reserve seats, and the seats we received were not together, even though we purchased the seats six months in advance. My seat was at the front facing rear wards, with a non-tilting seat and little foot room."
優點： "Getting off the plane."
缺點： "They didn't give out free nuts/pretzels. The entertainment system was off for half the flight even through they said it would reboot in 10 minutes. Loading the plane was the slowest I have ever seen."
優點： "Seating in a double rather than triple layout."
缺點： "Delay of almost an hour on the runway because of a mechanical problem, after being asked to turn off cell phones and so we couldn't notify those meeting us. Our flight arrival did not appear on the board at Pearson , thus complicating our communication with those meeting us. Baggage was slow being unloaded. Will seriously consider flying to Hamilton with West Jet next time we return from Halifax."
缺點： "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
缺點： "Lousy food and no snacks"
缺點： "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."
優點： "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
缺點： "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."
優點： "A very typical flight."
缺點： "No complaints."
優點： "Flight was only half full. It was a red eye from Halifax to London, so there were several rows with no one in it. That allowed me to move to a row that I could lay down in. Flight attendants were pleasant. Everything was included (ie, food, free checked bags, earphones for TV) Great value for money."
缺點： "I watched WTF on the in seat entertainment system but it was not formatted for that screen, it was too narrow and the sides were cut off so part of the action was not on screen. Pretty minor issue."
缺點： "The security check took so long. We made it last minute even thought we were in the airport more than 1.5 hours before the flight (as recommended)!!"
優點： "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
優點： "The t flight was completely uneventful-the best kind."
優點： "Crew was fine, should serve at least a cookie with the drink..."
缺點： "Didn,t like the service I received getting off the plane.. Cannot walk any distance..Didn,t order a wheelchair, because I didn,t know I had too. Asked for a ride on the golf carts, got told to walk around the corner, and one will pick me up!! Never saw one yet!!! Took awhile but managed to walk to the luggage, but had to sit for half hour with the pain in my legs.....No thank you Air Canada, next tine it will be different air lines....."
缺點： "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."
優點： "when I landed"
缺點： "First off the the plane was mid takeoff and stopped which terrified the passengers and crew. Then we learned the plane had technical issues which lead to a 50 minute delay, then air canada did nothing as in terms of compensation. My audio jack for the entertainment system was broken, seat 19F on flight 617 by the way... Then I got up to use the washroom and when I came out I had to wait 30 minutes at the back of the plane standing until the servers were done serving drinks and snacks/food. Then the landing was terrifying as the plane was swooping/shaking much more than normal, even the board crew looked a bit worried. Could NOT wait to be done of the flight, one of my worst ever."
優點： "Very satisfied with the flight."
優點： "Worst service I've ever had"
缺點： "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"
優點： "Staff and plane were fabulous"
缺點： "This site allowed me to book a CANCELED flight. I found out 20 hours before my scheduled flight that I was on an 11:20pm flight not a 7pm flight."
優點： "Love the look of the Halifax Airport after its renovations , brighter than it used to be, Check-in and boarding went very quickly The plane took on extra fuel just n case we had a layover in Toronto because of poor weather but that didn't happen"
缺點： "The possibility of a layover in Toronto because of poor weather lol"
優點： "Good service...plane clean....attendants very attentive to all passengers!"