Positivity of check-in and Boarding personnel. Boarding personnel assumed you were flying Economy rather than Business. They need to read the ticket class.
keep up the good work. happy travel experience…
Everything is excellent except for food…
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
Clean, friendly staff, and delicious food
I like the services, food on board is very good too.
優點： "The seat was comfortable, the food was delicious and the aircraft was clean."
缺點： "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點： "Crew was professional and friendly"
缺點： "Continuous improvement"
優點： "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
優點： "The crews were very kind and helpful."
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff are the best of all airlines I have been in."
優點： "Service was excellent and seats were comfortable."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Everything was excellent crew was very helpful"
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "Quick efficient boarding. Smooth flight."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
優點： "Excellent and original Japanese meals"
優點： "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點： "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點： "The courtesy and professionalism is a 10."
缺點： "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
優點： "All were very polite and were very through when checking the cabin before departure and landing"
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "I like everything about my flight"
缺點： "There was nothing to dislike"
優點： "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點： "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "The main entree was excellent."
優點： "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
優點： "The crew took care of us during a strange virus affected flight."
缺點： "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
缺點： "On time and comfortable"
優點： "Always excellent Japanese service."
缺點： "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
優點： "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
缺點： "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
缺點： "Add a low carb meal option"
優點： "Crew is responsive to requests, and very polite."
缺點： "Cabin temperature was 81F during the night, making it too hot to sleep."
缺點： "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
缺點： "if the seat can be reclined a little more"
優點： "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
缺點： "Not a thing."
優點： "The cabin staff were extremely caring."
優點： "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
缺點： "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
缺點： "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
優點： "Timely schedule"
缺點： "Foods and beverages quality/variation"
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
優點： "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
缺點： "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
優點： "Service Politness of staff"
缺點： "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
優點： "Typical ANA quality as always."
缺點： "Nothing in particular."
優點： "The 787 was awesome. Very comfortable. Great staff and service."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
優點： "Food is good. Entertainment options are fantastic"
缺點： "Seats are very very narrow"
缺點： "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
優點： "Good service"
缺點： "baggage was broken."
優點： "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
缺點： "The entertainment choices for English speakers was a bit limited."
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
缺點： "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "flight attendants excellent"
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
優點： "Fantastic customer service, excellent food everything was best and clean."
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
缺點： "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
優點： "The food was excellent and the flight attendants were courteous and thoughtful."
缺點： "I slept through a meal."
缺點： "Not enough English movies/tv shows"
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
優點： "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
優點： "Very comfortable, and the crew was excellent."
缺點： "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
優點： "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."