優點： "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
優點： "crew were friendly and professional, food was not too bad for aeroplane food."
缺點： "In-flight entertainment"
優點： "The cabin crew were very pleasant."
缺點： "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
優點： "Food was the only good part"
缺點： "The crew was rude, no blankets, no entertainment. Overall was not good"
缺點： "Slow check-in not very comfortable seats and food was awful."
缺點： "Cleanliness of plane interior can be improved."
優點： "On time service and crew service"
缺點： "Improvement to entertainment and food selection"
缺點： "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
優點： "Great service"
優點： "Flying was smooth."
缺點： "Flight delayed an hour. Announcements over PA was ear-splittingky loud."
缺點： "Choice of movies was not that good. I had severe diarrhea the next day after the flight and I put it down to the aircraft food."
缺點： "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
優點： "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
缺點： "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."
優點： "The crew were not visible and didn't offer any assistance"
缺點： "An offer of a snack as we paid a high price for the econom y flight"
優點： "The seat was comfortable and the food was good"
缺點： "My flight was delayed but general was good I enjoyed the flight."
缺點： "Refurbishment of the seats"
優點： "Efficient and on time"
缺點： "Aircraft seats worn out"
缺點： "Friendlier crew"
優點： "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
優點： "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
缺點： "Only juice or water?"
優點： "Everything, from the check in process, to the flight itself."
缺點： "Nothing to eat, except a cup of juice or water."
優點： "Standard process"
缺點： "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
優點： "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
優點： "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
缺點： "The flight had small video screens but no place to plug in a headset so consequently o sound."
優點： "Check in was efficient"
優點： "Early departure and arrival. Amazing"
優點： "It went smoothly from start to finish"
缺點： "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
缺點： "The choice of English language films were limited. I did not enjoy the food too much"
缺點： "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
優點： "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
缺點： "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
優點： "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
優點： "Was able to buy last minute at airport. food and drinks are fine"
缺點： "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
優點： "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
缺點： "Whilst the crew were pleasant today"
優點： "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
缺點： "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
優點： "Excellent staff"
缺點： "With premium empty why they don't offer bid upgrade like other airlines"
缺點： "Hygiene of local passengers"
優點： "on time. no hassles."
優點： "The flight attendants are friendly"
缺點： "The food is a bit “pedestrian”"
優點： "Overall, this is a short trip. Everything is ok."
缺點： "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
優點： "Reasonably well organised Nice veg meal Attentive pleasant staff"
缺點： "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
優點： "Easy check in and boarding, friendly staff"
缺點： "No TVs in each seat"
優點： "Check in was easy, food was decent, there was a TV in each seat"
優點： "The plane is comfortable, staff on board are very polite and helpful."
缺點： "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
優點： "Aero bridge availability"
缺點： "Choice to meals like McD mix and match. Can choose other combination of same value"
缺點： "Attentiveness, we were miss for food purchasing was abit rush."
缺點： "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
優點： "Overall price / value is very good"
缺點： "Leg room is very small"
缺點： "All good"
優點： "Very good for the price I paid"
缺點： "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
缺點： "3 hours flight delay"
缺點： "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
缺點： "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
缺點： "The flight can’t even provide a plastic bag for me to pack my pre order meal."
優點： "The price is very affordable and flight was very good in take off and landing."
缺點： "Seats was very tight and uncomfortable!!!"
優點： "Flight was v smooth"
優點： "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
缺點： "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
優點： "Inexpensive flight, attentive crew"
優點： "On time"
缺點： "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
缺點： "Notification of delayed flight wrong."
缺點： "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
缺點： "Lazy crew"
缺點： "Delays, and not entertainment"
缺點： "No food or drinks. But that was expected as we didn’t pay for it"
優點： "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
缺點： "I got what I paid for."
優點： "Everything is good"
缺點： "Flight attendant quite slow for delivering food and not many selection food available as usual"
優點： "fast and on time"
優點： "I feel confident with your aircraft and crew. Very professional"
缺點： "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
優點： "Price. Number of flights."
缺點： "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
優點： "On time and very friendly helpful staff. Especially ground crew"
缺點： "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."
優點： "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
優點： "Everything was smooth"
缺點： "Unable to use airasia app for e-boarding"
優點： "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."
缺點： "Flight delay for almost 4 hour"
優點： "Crews are ok in general"
缺點： "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
缺點： "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
缺點： "All ok"
優點： "Clean aircraft"
缺點： "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "Everything was great"
缺點： "The head stewardess pronounced a few words wrong"
優點： "He flight boarded on tkme"
缺點： "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
優點： "nothing to say."
缺點： "only food that i received the rice i think didn't cooked properly"
缺點： "Flight was delayed"
優點： "On time boarding ...very efficient"
缺點： "Offer same type of value food...even worst tasteless"
缺點： "Seating is very uncomfortable."
優點： "The aircraf was brand new"
缺點： "Crew was not helpful"
缺點： "I haven't been able to take the flight because of corona virus restrictions and haven't been refounded"
缺點： "Ramp instead of stairs. Offer free drinks"
優點： "I bought seat had row"
缺點： "No free water coffee snacks, leg room is for children"
缺點： "Poor airport, stranded in lines for 2.5 hours and almost missed the flight."
優點： "it was on time crew are very nice."
缺點： "there no entertainment system, everything is charged even water bottle. some airlines give small water bottle."
優點： "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
缺點： "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
優點： "Very good, I like Air Asia"
優點： "Professional flight attendants, very good and efficient check-in, food on-Board was acceptable."
缺點： "Narrow seats, cramped, flight time change, gate changes, crazy and inefficient terminal in KL with long walks."
缺點： "Some flights attendent need to be more friendly and smile a little more"
缺點： "At least free water would have been ok. Paying ng for a glass for a water? What a joke"
優點： "Actual flight wasn’t bad."
缺點： "I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended."
優點： "Best plane landing I have had in a long time"
缺點： "Take off delay from HKG"
優點： "We arrived ahead of time"
缺點： "No entertaimenf of any kind. Uncomfotable seats"
缺點： "Flight was very late... in the airplane it was way too cold, like we entered in a freezer.. and they didnt even offered blanket so we didnt qppreciate that part at all"
缺點： "I did not like how slow they were at Manila airport. It was a shame how long they took with each person."
優點： "Flight was smooth"
缺點： "Boarding was terrible"
優點： "Fast boarding"
缺點： "Significant delays."
缺點： "Seats space small"
缺點： "Seat is uncomfortable"
缺點： "Because of a delayed flight, I missed the check-in by minutes. There was no one there to help me even though YOUR flight was delayed in taking off as well. It seems increasingly the case that flights are delayed and the reservations we pay for are merely suggestions rather than a commitment by the airline. Further, when these things happen there is no compensation. The airline just keeps the money for services not rendered. The Air Asia website doesn't work. The online chat doesn't work. Nothing works from Air Asia. Of the three airlines servicing the Philippines, Cebu Pacific is the worst, followed by Air Asia, and Philippine Airlines being the best."
優點： "Nothing. There’s nothing to like on air Asia. I don’t understand how they won best low cost airline. But lol, it can’t even properly fit a 175cm/62kg man."
缺點： "The flight was on time. The food was disgusting. Ordered chicken adobo and it came in a form that I guess even a dog won’t eat it! Even my cat food looks much better, and it has the sauce. Their adobo missed the... adobo sauce. Flew twice with them but nah. Not gonna do it again. And I’ve got more than 10 low cost companies. Cebu too. And all European low costs. Cebu, is much much better than airasia. At least their food is delicious and you have enough space."
優點： "Just Point to Point, Nothing Else."
缺點： "Ground Staff and Cabin Crew needs training on Proper handling of guests. Just saying.. Theres a better way of herding cattle at check-in"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
優點： "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
缺點： "The flights are always delayed."
優點： "The brownie was good"
缺點： "got transferred to KLO due to airport closure, delays"
缺點： "Flight was a bit delayed due to power or internet outage. lines for check in became a bit chaotic."
優點： "Flight attendant service"
缺點： "Flight cancelled the previous night. Forced majeur. Whatever. No explanation given. Had to book a hotel overnight."
優點： "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
缺點： "Having to pay luggage check in"
優點： "Flight was good"
缺點： "Charge on check in 1600 ph. This is 20usd per person. We dont like payment surprice at check in time The flight delay 20 min"
優點： "The baggage fee was extreme and after I paid it my name was called out in the airports intercom system just to have me come back to the counter and pay more. Very embarrassing. The flight was delayed by 3 hours. A company worried about their reputation might consider reimbursing some portion of the baggage fee when the flight is delayed by 3 hours."
缺點： "Plane was clean and comfortable,"
缺點： "everything. Flight was delayed and staff were very unprofessional."
缺點： "2 hours delay"
優點： "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
缺點： "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
優點： "Flying on Airbus 320"
缺點： "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"
優點： "The people are so nice!"
缺點： "The flights were often hours late."
優點： "I appreciated the boarding speed in the heat on both ends of the trip."
優點： "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
缺點： "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
缺點： "There was horrible warm cabin air during pre-flight takeoff. We felt nauseous because of it. On our flight back AirAsia was late for 2 hours. Horrible airline."
缺點： "our flight is 2x delayed."
優點： "the flight attendants"
缺點： "lack of communication at the gate. even the flight crew was in the dark.Rolling delays. started at two hours, then three then just over 4 hour delay!"
優點： "The price the price the price"
缺點： "You get what you pay for."
缺點： "flight schedule was a disaster. from 230pm-545pm-730pm and finally departs 10pm. due to cancelled flights and delays, there's only one boat travelling from caticlan to boracay. we reach the hotel around 5am. same thing when we fly back 430 hours delay. I'm not going to book airasia anymore and tell my friends not to book airasia."
缺點： "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
優點： "Left early, arrived early"