KUL - TSA
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
優點： "Nothing to complaint. Excellent airline nowadays"
優點： "33" seats"
優點： "The crew was attentive and service was excellent."
缺點： "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
缺點： "Good space with large seats. Good food and service."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "Flight attendants are so courteous and professional!"
缺點： "Great flight!"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Very comfortable and nice atmosphere"
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "Missed flight due to medical emergency"
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
缺點： "seat was uncomfortable (cushion very hard)"
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
缺點： "Double standard"
優點： "Comfortable business class seat. Flight was on time. That’s what I wanted."
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Was spacious due to flight being in the middle of the week and tasty food."
缺點： "Wish there were food. Was hungry after long flight."
優點： "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
優點： "I got an upgrade!"
優點： "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
缺點： "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "The crew was helpful and meals are delicious."
缺點： "Give free mask."
優點： "Food, seat comfort, service"
優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點： "Comfort as usual"
缺點： "No idea"
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "The staff is friendly with attention to detail"
缺點： "Flying with ANA is awesome, the stewardesses are very nice!"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
缺點： "They need some vegetarian options for meals."
優點： "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
缺點： "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
優點： "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點： "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "The price was cheap ($100 for 2 people), and the service on ANA was great."
缺點： "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
優點： "Service was excellent. Crew did not accept tip. Food could be better."
優點： "Good service"
缺點： "baggage was broken."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "service..service..service and ontime performance"
缺點： "airline is unprofessional the whole trip was canceled"
優點： "Shortest duration"
優點： "Staff are super kind."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "Staff were very nice. Very fast service as well."
缺點： "Seats were a bit uncomfortable"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Legroom is good, you don't need to recline the seat"
缺點： "Food wasn't the best"
優點： "The ANA crew were very sweet and accommodating"
缺點： "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
缺點： "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "No , blankets ."
缺點： "Cleaner restrooms, blankets and verbal offers"
優點： "Great service in business class"
缺點： "Boarding seemed to be chaotic !"
缺點： "Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot."
缺點： "Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english"
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
缺點： "Layover long time and must to start to check in again"
優點： "Love the A321 aircraft"
缺點： "Food and no IFE on board for a 4 hour flight"
優點： "Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person."
優點： "I don’t like anything"
缺點： "Food,customer service,entertainment and comfort"
優點： "The seats recline a bit more than US carriers, so that was a plus."
缺點： "The crew was stressed-never saw a smile. Customer service is not a priority-they get everyone served, but it felt like a burden asking for water or coffee. Food was not great, but it’s airplane food-I was just glad to have something."
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
缺點： "Old plane lot of noise. Staff looked bored and not interested in working. Lazy Brits. People working hard were the expat. One is always better off with Mid East Airlines like Qatar."
優點： "The seats were good, and the food was OK. Crew was polite and helpful."
缺點： "We booked 4 seats together, but we got seats separately, all four were middle seats, and they should have done better job."
優點： "Flight crew was amazing; very attentive, constantly ensuring that I had everything I needed. Plane was very clean and there was no smoking on this flight, unlike the flight over to China."
缺點： "Ground crew needs work, the agent at check-in did not give us our boarding passes for the PVG-JFK flight and told me I could get it in Shanghai. Took almost 30 minutes just to get the boarding pass to wait another 30 minutes to go through passport control and another 20 minutes to go through security, we narrowly made our connection. In New York it took an hour and 15 minutes to get our bags... flew business class, our bags should have been towards the first half of the bags off the plane, our limo driver almost left because he had waited so long for us."
優點： "Clean airplane friendly staff. Flight delayed for weather in China. Still made connecting flight."
缺點： "Three gate changes not a lot of notification."
優點： "Good movies, food excellent, service great"
優點： "Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen."
缺點： "Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors."
優點： "Airline personnel very helpful. Plane was clean."
缺點： "Finding China Eastern in very large terminal. Almost no signs in English."
優點： "Great price. More or less on time. Reasonably comfortable. Good entertainment. No real problems."
缺點： "Mediocre food. Inscrutable website."
優點： "There were a number of flights leaving from the same gate within minutes of each other and the staff handled it without a hitch."
缺點： "The food was not good, pastry type meat pie and flakey chewy dessert pastry."
缺點： "Boarding was a mess"
優點： "Fairly cheap tickets but u get what you pay for. I slept 7 hours then watched 3 movies which helped the fact I had a middle seat. Entertainment system was pretty good and had usb charger."
缺點： "Food on China Eastern is sub-par and they did not serve coffee the entire flight. As usual with all Chinese airlines you have to keep your phone off the entire flight. They would not let me select an isle seat online or at the gate, they said none were available, I’m 6’2”. Right behind me in my assigned seat there was an empty isle seat. If you ever have to call customer service at China Eastern may god be with you, because they will not be."
優點： "Comfort of the airplane and seats although they kept the temperature too high"
缺點： "The food, what if they had nothing for westerners to eat at all. the temperature of the cabin was too hot was sweating a whole time. Not enough choices for entertainment movies at cetera."
缺點： "I don't think one was able to check in on-line. There was not sufficient reason it won't process so I just went early to PVG."
優點： "Nice crew and care of passengers."
缺點： "I fly internationally often, and this was my first experienceb with China Eastern Airlines. Unlike other airlines, I was surprised the flight was limited on quantities of red wine, which I admit I have two or three glasses to help me sleep on the flight. This flight I was allowed only one with the first meal service, and was told there was no more available. Otherwise the meals, service and responsiveness by the crew to passenger needs was top rating. Thank you for your services. Keith Schultz"
缺點： "Poor movie selection"
缺點： "I was not able to travel because of the volcano eruptions threats in Bali. Tried to cancel and get credit for the trip no one was able to help. Insurance wouldn’t cover because apparently volcanoes are not considered natural disasters. Tried to call eastern China airlines no one would pick up the phone. Soooooo there you go I don’t think there’s anything you guys can do to make happy again."
缺點： "Taking a bus to the plane.... very crowded"
優點： "Food, service, on time, etc."
優點： "The crew, the food, and the entertainment were fine."
缺點： "It would be helpful if someone is flying international, you should flag out or warning about the time you can or can't lay over in in China. And changed to another flight to accommodate customer should not be so redicular difficult."
缺點： "Flight was late by 2 hrs so I mussed my connection"
優點： "The gallows laughter when we landed and the cabin attendant suggested over the PA that some of us might miss our connections and should go see customer service. (We landed four and a half hours late.)"
缺點： "the entire experience was spoiled partly by the fact that we were forced to wait over four and a half hours on the tarmac, and partly by the fact that the crew, in order to absolve themselves of responsibility, fed us blatant lies about air traffic control shutdown at HKG or about bad weather over Guangzhou. Both were easily disproved: a look out the window and at the internet showed (a) other flights taking off normally and on-time; (b) no bad weather in Guangzhou."
優點： "Very timely with international flights. Very friendly crew. Decent food."
缺點： "Nothing was terrible. Keep up the good work."
缺點： "Broken chair."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "The airline had 2 delays which created a very stressful connection. I knew my luggage wasn't going to make it, so I requested to stay longer to make sure my luggage was with me. I was told my bag was onboard after a woman looked at her digital device after scanning my bag check ticket. I showed up to Hawaii and NONE of my luggage was there. MY plan was to connect to the big island immediately. I was going to cruise around the big island camping and surfing. I had to change those plans because again I knew my luggage wasn't going to get to me. I bought an unexpected night hotel in Honolulu, only to learn the BAG still wasn't going to arrive the NEXT day. I had to buy clothes and toilette supplies. They offered me $50, which covered the taxi rides....I went to the big island anyway because I couldn' just wait and not get my luggage anyway. I filed the paperwork and spoke with the manager on duty and he agreed to mail my luggage home direct when it arrived to their possession. Four days later I received a call saying my luggage was in Kona. Terrible experience, I'll never fly with them again."
優點： "The lounge in Shanghai was second rate--bad wifi, mediocre food. The business class seat was very comfortable and it had a lot of shelves and places to put things."
缺點： "The Chinese food and the Western food on our flight were both not very good. The cabin crew did not pay much attention to the needs of the passengers. They never asked about beverages. When I got up and went to the galley to ask for a cup of coffee after dinner they took my order but never brought the coffee."
缺點： "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
優點： "Good was good"
缺點： "Didn't like having to take bus to plane"
優點： "On time performance, smooth ride. Nice plane, Good recline."
缺點： "Terrible food, poor language skills of staff (especially English)"
優點： "nothing really"
缺點： "the plane is old, entertainment was bad, food is so so. would not fly china eastern again. For the same price there are better options out there."
優點： "check in staff in singapore for Eastern china was *awesome* : professional, helpful and patient"
缺點： "food: no vegetarian and quite unhealthy (maybe I should have checked up before)"
優點： "The Nanchang ground staff probably shouldn't have boarded us, as we sat on the plane beside the gate for 4 hours before getting the clearance to taxi and take off for Shanghai. Understandably, a number of passengers were stressed by this situation, but the flight crew really handled the stressful situation well and tried their best to communicate with everyone."
缺點： "The two B movies that were played for our 'entertainment' during the wait were awful!"
缺點： "The flight goes up and down. Didn't feel safe"
優點： "Food was OK"
缺點： "Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain"
優點： "The crew were attentive but appeared to be new"
缺點： "The seats were uncomfortable and the food was poor quality and selection"
優點： "Good service overall. Great meal."
優點： "Not very comfortable"
優點： "It got me to my destination"
缺點： "The flight could have been on time. The crew was inconsistent with safety requirements asking me to put away my ipad but the passenger next to me was on her phone?"
優點： "Take off was reasonably on time."
缺點： "The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight."
優點： "Appreciated the snack"
缺點： "Temperature was way too warm on the plane. Entertainment options minimal."
優點： "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
缺點： "Customer service"
優點： "Cleanliness, food, and service"
缺點： "boarding could be improved. Seat space very small when the person in front reclines. Almost impossible to eat your meal. Could use a few more hit movies."
缺點： "Plane is too small and bathrooms small chaotic bording"
優點： "The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane."
缺點： "The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available."
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
優點： "Business class. Great seats with good recline, nice and roomy. Ate one meal, which was fine, passed on the second. Flight staff was friendly and attentive."
缺點： "Luggage not was not transferrable to next leg, final leg was Thailand the next day, 16 hour layover. Needed to pick-up luggage, store, then check them the next day. Would be great if luggage would connect the next day, as other airlines do,"
優點： "Comfortable seats in First Class, Flight Crew was very attentive, food was very good as well"
缺點： "The constant smell of cigarette smoke wafting through the cabin, even though it was a non-smoking flight"
優點： "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點： "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
缺點： "flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai, wasted my money as i reached there 3am in downtown shanghai"
優點： "Fast boarding. Crew was nice"
缺點： "Only water for drinks. One movie played for the whole plane. Food was not great"
優點： "Food was good. Service was nice. Planes were reasonably on time."
缺點： "We were told that our bags were checked through from BKI to SFO. However in PVG and TAO we had to find our bags and recheck them. One of our bags was lost in the process."
優點： "I had read complaints online about flights being late and disorganized. But every thing was great. Super nice staff."
缺點： "The flight reeked of smoke as if there had just been a fire or someone was smoking on board. It aggravated my allergies. My seat also did not recline"
優點： "Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay...."
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
缺點： "The flight has issue with air-conditioner. With so many people complaining with cabin crew, still the temperature is so hot, stuffed, and full of sweat smell. I felt sick for 2 days after arrival in Bangkok"
優點： "Good service, a meal, wine or beer complimentary"
缺點： "No complaints"
缺點： "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
優點： "NOt much"
缺點： "Class was very poor, I bought a First Class ticket and seats were barely Delux Economy. Food was weak at best,"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "It was on time."
缺點： "The plane was delayed on the tarmac for an hour and a half and got to BKK after 11pm, way too late. To their credit, he crew served drinks and food during the wait.."
優點： "Smooth with good service and adequate translations for foreigners."
優點： "Easy flights with good service."
缺點： "First flight departed late causing me to almost miss my connecting flight."
優點： "Nothing. The flight attendant was kind. That's all"
缺點： "Everything else. 3 hour delay. No information, apologies or attempts to resolve questions. Food inedible. No IFE system working in Biz class. No headphones. Can't recommend to anyone."
缺點： "Lack of communication with delays. The crew did not mention what was going on inboarding area. Staff was not very friendly. Checking in as no fun- the easy checking machine didn't recognize his passport but not mine, we had to wait in a long line in Shanghai. Food was not edible, and full of msg and salt."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
缺點： "CE flight from Phuket to Shanghai was delayed by two hours. Due to that delay we missed the China Eastern Flt to ORD. IT Became very confusing CE then got us vouchers for UAL. UAL counter Staff then said that CE did not follow correct procedures for completing vouchers and could not issue a boarding pass to us us yet. UAL had been attempting to contact CE but not responding. Ultimately we were able to board the UAL flight. Nice surprise was that UAL upgrades to Econ plus - where we had more legroom and could sleep!! Thanks UAL!"
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "Comfortable seats, legroom, I'm over six feed. Staff was great."
缺點： "Food was just snacks. Flight was only four hours. No personal entertainment. They did play a movie however with English subtitles. Plane was delayed indefinitely, then, took off immediately. Almost went tonthge bathroom and missed boarding."
優點： "Always dependable. I witnessed staff working hard to help people get on flights that were overbooked due to spring break."
缺點： "Flight was delayed an hour (usually it's longer), but that seems to be the case with most domestic flights from Shanghai. Not the airlines fault."
優點： "Crew good."
缺點： "Confusion about delayed departure - almost missed connection in Shanghai."
優點： "The food was edible"
缺點： "After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline."
優點： "The food was great in Business Class"
缺點： "The pilots smoked in the cockpit and it was horrible to smell for 4 hours. I don't understand how they can do this."
缺點： "Dropped us on the runway and had to take the bus to get to the terminal. This was an issue as I only had 1.5 hr to connect to my international flight. Probably nothing they could have done, but still irksome."
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. I was a little nervous at first as the plane wasnt as new or nice as the China eastern plane i flew from SFO to SHanghi. Food was OK"
優點： "Flight was quick and arrived early."
缺點： "Seats were not very comfortable and did not recline much. The flight attendants were not friendly, did not smile much except at boarding and departing."
缺點： "No entertainment No blankets No pillows Cold flight No drinks/ service"
缺點： "Shanghai Airline knew that my flight will connect with Hainan airline, but Shanghai airline required us to pickup our baggage at PVG terminal 1. It took us too many time and labor to wait for baggage and bring them to terminal 2 (PVG does not allow customers use baggage car between terminal 1 and terminal 2."
缺點： "I could not hear the announcements at all, volume is too low. After the flight took off for about one hour, I tried to go to the bathroom, but the seat belt sign was on most of the time."