缺點： "Baggage Claim"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "I've been flying China Southern for my last 4 Transpac flights. The equipment is competitive with all the carriers are always clean. Their 777-300ER from SFO to CAN is very comfortable in economy. The seats and headrest a very supportive and yet have a soft touch. 14 hours and 35 minutes and I wasn't numb. They provide complimentary beer and wine throughout the flight. Their price often cannot be beaten."
缺點： "CZ658 SFOCAN January 20, 2019, is the first time my seat back infotainment system didn't work. I didn't have to say anything. An inflight staff brought me a tablet preloaded with a slimmed down assortment of movies, music etc. I usually binge watch and this time it worked out"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Chicken with noodles plate is great.."
缺點： "The communication is lacking.. we had a huge delay and were not told what was going on except weather issues.. twice this happened.. the second time the Chinese guy directing us at the airport was not giving everyone directions, only the Chinese nationals.. the rest of us he wouldn’t speak to.. Also not enough beverage services for a 14hr flight..2-3???"
優點： "Service was excellent !"
優點： "The booking was so simple with kayak and the hotel arrangements and follow up for pickup from the airport was excellent The Flight was a short one and the entire staff from jfk airport to the flight attendant was entirely superb"
缺點： "The customs declaration area especially with people coming to do business in China needs more officers to enhance efficiency"
缺點： "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."
優點： "Nice aircraft noise level low Entertainment good"
缺點： "Unable to use Mobil check- in asked at ticket counter for a forward seat next to exit doors because I am a tall person over 6’3 ended up with a middle seat was rushed to catch connecting flight drink service slow food is a hit or miss"
優點： "Excellent Service by Crew Members."
缺點： "Thai film shown in Centralized Front Monitor was not popular."
優點： "The food and service was fantastic"
缺點： "Online check in process needs to be clearer"
優點： "The price was hard to beat."
缺點： "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."
優點： "It wasn’t a difficult flight"
缺點： "Wish there would’ve been inflight entertainment"
優點： "Airline provided wheelchair for my injured friend and priority boarding"
缺點： "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Everything on time amd friendly helpful staff. The food was not bad and the sandwiches and drinks in between were good and plentiful. As well there was alot of entertainment options. My bag didn't make it on my flight, but this was due to a tight connection and it arrived on the next flight."
缺點： "Immigration at Guangzhou airport was too time consuming for a 24 hour layover. The airline was convienent and cheap- but if it loses the convienence by delaying passangers with cumbersome visa procedures, I at least will transit through another country and not use China Southern."
優點： "Flew with China Southern for the first time, and was surprisingly pleased with the overall experience considering mixed reviews of this airline. Flew economy on the A320 plane from REP to CAN with a pleasant flight crew."
缺點： "Chose the fish meal...took one bite and almost had to spit it out. Ate just the rice and veggies."
缺點： "Only allow one piece luggage."
優點： "Crew were friendly and very efficient. China Southern completes the service of food and drink very quickly when compared to other airlines. Boarding was super easy."
缺點： "The plane was extremely hot. It was hot while we were on the tarmac, then it cooled right down once we were taking off. Once we levelled out it was way too hot again. Not pleasant at all."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Plane is nice. Food is relatively good. Service isn't bad."
優點： "The seats"
缺點： "Our box was ruined and end up to be trashed. They your officer asked us to throw it ourselves. So disappointed the FAs doesnt know how to speak english well"
缺點： "Miss the flight because of the delayed flight from hcm. Have to wait 15hrs to the next one, bad condition while waiting"
缺點： "They lost our bag, then claimed it was our fault it was lost. Told us to keep coming back to the airport every few hours to check if the bag had made it on a flight.. They also got extremely upset with me when I didn't want to switch seats with a family who wanted to sit together, I paid extra for the isle bulk head. They wanted me to switch to a middle seat in the far back."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
缺點： "food was disgusting"
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "We had to pick up our luggage in Urumqi and take it for rechecking to go on to PEK. Very poor. We were given a sticker to show that we were going to go on which I think was supposed to help us get through passport control faster. No one helped us even though we had stickers. We missed our flight to PEK and had to catch the next one. This caused us to miss our flight to LA. Not very happy. Why can't the luggage be transferred to the next flight instead of having to pick it up and recheck?"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "flight left 30 mins late and they lost my luggage."
優點： "The flight was direct"
缺點： "Delayed for seven hours and sat on the plane for four hrs before taking off"
優點： "Crews are excellent, prompt and courteous."
優點： "It was an inexpensive flight. Flight attendants were nice enough. Drink cart came by several times and one meal was served. Counter for check in opened on time and flight was on time."
缺點： "Seats aren't very spacious; not much leg room and doesn't recline much. Luckily I'm a petite person, but I can imagine if I was of average height or taller/heavier I'd be uncomfortable. Food is mediocre. Airline food isnt great in general but I've had better on an airline."
缺點： "China southern is the worst Skyteam member"
缺點： "After a horrific experience getting to GZ, my connection flight to Beijing was almost worse. 45 minutes before landing, I was forced to stow my screen (in the name of safety) which is ridiculous, then after going to restroom, the flight attendant came into the restroom to tell me to go back to my seat, as it is not allowed to leave your seat with 30 minutes remaining in the flight. I have never had a flight attendant force herself into a bathroom and invade someone's privacy. It was beyond rude and inappropriate. The lead flight attendant apologized, but it was well after the incident. I will never ever fly China Southern again."
優點： "Confort and ubeatable entertainment selection. The menú should be updated. Staff was a bit absent through out the flight."
優點： "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "Flight was cancelled, see above."
缺點： "Old airplane. Seats close together."
優點： "Courtesy from flight attendant"
缺點： "Food. Could have been better."
優點： "Crew was friendly."
缺點： "Online check in is not possible when not booking directly with airline. Airline does not have kiosks for expedited airport check-in when not documenting luggage. Entertainment was not available and personal electronic devices not allowed. Food was below air carrier average."
缺點： "I asked if the flight had an extra kids meal (spag) and instead of replying yes or no, the crew repeatedly said 'fish' and 'chicken'. she did not address my question."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
缺點： "Headphones were not provided."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "No wheel chair service in Shanghai. Bus service to and from the airline is terrible and untimely"
優點： "Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!"
缺點： "I did not like riding the bus to my airplane on the tarmac."
優點： "The flight attendants were very nice and helpfult"
缺點： "That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member."
優點： "Flight attendants escorted us to our seats and helped stow our carry on luggage. Lie flat seats were comfortable with some storage space. Meals were very good as well"
缺點： "Limited in-flight entertainment. Headsets weren’t too good"
缺點： "Very limited English speaking programs/movies"
缺點： "Flew 1st class, no boarding priority. Boarding in packed crowded bus. 25 minute delays in bus ride to aircraft. Very uncomfortable 1st class seats. No bottled water for each passenger 1st class loung at Pudong has horrible food."
優點： "Not sure"
缺點： "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
優點： "I really like the attention given business class at boarding in manila..they personally take you to the front of the line if boarding has started already..i find this really special."
缺點： "When checking to see if my flight was still on time before leaving I discovered the flight was canceled. I was not notified or given I new flight. I had to buy a whole new ticket (that was much more expensive then the one I already had) on top of the one I already purchased and now have to attempt to get refunded"
優點： "Food was just okay."
缺點： "The crew was hard to understand and they are a bit rude when asked again. None of them smiled. It was even hot on the plane. The seat was very uncomfortable."
缺點： "Way too many announcements. Many were not comprehendible. Gate changes were not announced and continuously kept happening with China eastern airline. They were not efficient with bag storage because people’s bags were all ending up in different aisles."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Stood in line from 11.45 for 2.15 flight. Just one junior person handled multiple airlines. Nom chinese passports were moved to the side and we got bording pass at 1.55 with a boarding time pf 1.45!!!. Two women had behind the counter had some personal fight and some ego clash on who’s responsibilty to serve the people held waiting in side. We couldnt make it on time... One bus for a a330 full of passengers. Horrible food"
缺點： "The airport staff had my mother standing for a bus ride when she was supposed to be in a wheel chair. Was not happy about that. Can’t blame the airline for that."
優點： "businessclass seats good"
缺點： "not really busyclassfood"
缺點： "Shanghai airport needs to be more clearly marked on where to go. Most of it was very confusing, and the airport staff wasn't very helpful."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The boarding process was quick and staff was friendly. Food was delicious and staff very accommodating"
缺點： "Being taller I was unable to spread out for almost 10 hours. Legs were very sore by the end, but that's to be expected"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
缺點： "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
優點： "Price was great - the aircraft was new"
缺點： "food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly"
優點： "New Plane, nice and friendly crew."
優點： "I loved the food since we boarded flight from New Delhi to Shanghai ."
缺點： "Good from Shanghai to Lax was pathetic as we ordere special meal I.e HINDU MEAL & besides mentioning the same we got pork rice N shrimps in it....Plus the snacks that u give especially cold sandwiches weren't veg Secondly,i travelled before ln March & then now in September so both the times my American tourister was damaged:. Seriously I don't know how u people handle things.. T therefore u need to make certain changes in ur airlines ."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Fast-tracked us through Shanghai airport with a personal handler for a tight connection. He knew all the back routes and which border agent could put us first in line. No problem even though connection was boarding as we were disembarking arrival flight. Lounge at JFK superb."
缺點： "No control over air con vents at seat. Plane uncomfortably stuffy for us...asked to turn down temp and they did for awhile."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "the flight 6774 is not flight. That is bus."
優點： "It was the best airplane food I have ever had, service was good"
缺點： "No phone policy is a huge con and will probably make me avoid China Eastern in my future, and this particular plane wasn't too comfy"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "The staff are pleasant"
缺點： "No updates on d flight sked n cause of delays"
優點： "Seats were quite comfortable and was given blanket and pillow. The best part was the entertainment system, had a lot of good movies and the touch screen was definitely the smoothest I've experienced so far."
缺點： "Food wasn't that good. Crew was alright."
優點： "The direct flight and schedule."
缺點： "The seat cushion not plush enough. I felt the solid metal for 10 hours +! For additional $800.00 to upgrade to Business, it was not worth it, for this time. I had to switch seat for landing, because the mechanics on my seat after I release my assigned sea 6At to a couple wanting to be together. My reassigned seat aisle 6D. Miss Lee the flight attendant on the right was cordial yet a little plastic, and task oriented. Appearing to try to be sufficiently polite ."
缺點： "Broken chair."
優點： "I was able to change seats after takeoff and have an empty seat next to me."
缺點： "You're not allowed to use headphones about an hour before landing."
優點： "long delay."
缺點： "long delay and bad customer service."
優點： "The price."
缺點： "Delayed boarding, delayed take-off, poor service."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The journey was smooth, the seat was comfortable enough. Food was decent."
缺點： "I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself."
缺點： "Airplane flew in the sky for 2 extra hours before landing in qingdao. Delayed at qingdao airport with no explanation for 6-7 hours. Very poor service and attitude from the attendants. No one was present and when the manager came he gave no information and lied about why the flight was delayed. He said there were weather conditions but it neither rained nor snowed in qingdao or Seoul. The worst experience ever."
優點： "Worst flight I've ever been on :(. Not only did they lose my bag, they were incredibly rude on and off the flight"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
豁免更改費用。 搜尋到 麗江的彈性機票