Seat is Comfortable but price too Expensive
優點： "we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!"
缺點： "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
優點： "lounge access for everyone with snacks and free wifi"
優點： "Crew was nice and friendly. Quick load in and fast departure. In the air 15 minutes ahead of schedule at 17:21"
缺點： "Since they had (unexpectedly) provided a meal on my previous trip (10am to 11:30) , I assumed a meal would d be provided given the time of travel. All we were given was an inedible pastry with chocolate. Plane landed at approximately 18:40 but not at gate until 19:20 - long taxi and shuttle ride"
優點： "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
缺點： "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
缺點： "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."
缺點： "Be on schedule."
優點： "Good leg room in economy"
優點： "The crew saw that we couldn't order a vegetarian meal, so they brought us a couple extra fruit salads which was very thoughtful."
缺點： "Web site did not allow us to select a special meal; it said that we are not eligible ( never saw that before)."
優點： "Food catering during the short flight. Attentive staff and easy boarding."
優點： "All Ok"
缺點： "Everything ok"
優點： "On time. Food OK."
缺點： "Checked in at domestic terminal to thrn go to international terminal to get a bus to my plane.. Probably at domestic terminal. Not much communication waiting for flight. Last minute announcement"
優點： "transfer at Suvanabum Airport - Male - Bangkok - Phuket easy and convenient as transit is used"
缺點： "boarding at Male was confusing as gate changed without getting notice and there was a delay of 20 minutes ... as well as at Phuket without announcement"
優點： "Nice crew, empty flight."
缺點： "Took off 26 mins late w no explanation."
缺點： "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"
優點： "It was a really quick process to check in and go through security check. Very nice process, compared to JFK airport."
缺點： "No real entertainment, either than the shopping magazines."
優點： "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
缺點： "Old (A319) and dirty (outside) plane"
優點： "Full service (with meal) on 1 hour flight!"
優點： "the food"
缺點： "the delays"
優點： "Good friendly staff. Very nice lounge. Clean and comfortable"
優點： "Rice was too gooey!"
優點： "Food ok"
缺點： "I wish all airlines would board from rear to front. So much more efficient."
缺點： "Exhorbitant overweight baggage charges. For a total of 4kg over, I paid 2000 baht. Also the security check at DonMuang airport is completely over the top...much harsher that any security anywhere I’ve flown"
優點： "Bangkok Airways got me on an earlier flight. They are awesome. Have used NOK and Thai Lion and have to say Bangkok Airways is in a different league -- so much better. In future I will be using Bangkok Airways for all my flights in Thailand !!!"
優點： "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
缺點： "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
優點： "Fast embarking and take off, friendly staff, the captain spoke very well and welcoming, clean plane, nice food and such a lovely well organised airport at Koh Samui. Koh Samui airport very pretty and clean."
缺點： "Phuket airport. Felt dirty, needs new carpet, seats and bathrooms unclean."
缺點： "All staff at airport and airplane need to relax just a bit"
缺點： "The crew was very rude"
優點： "Budget airlines don't handle problems well - delays due to weather (I'm guessing - the usual explanation of "late inbound aircraft was offered) mean endless hassle."
缺點： "Unreliability. Delays. Cheapness."
優點： "Fantastic service, quick and friendly. Meals on each flight."
優點： "Not much!"
缺點： "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
優點： "Never flew with Bangkok Airlines, so did did not know what to expect. Was probably the best flight experience we've had in awhile. Flew on a 40min flight from Krabi to Koh Samui and when we got to the airport we found out checked bags were free. Then on the plane was given a full meal! On a 40 minute flight! All staff were super friendly and was possibly the easiest day of travel. Would highly suggest Bangkok Air to anyone. Great experience."
缺點： "Flavour of the meals"
優點： "Everything was good"
缺點： "The luggage took too long and we had a connecting flight."
優點： "Professional, friendly and helpful staff. It was nice to be able to check in baggage without extra charges. I like that you always get served food and drink."
缺點： "The food is ok but not always something I would like to eat. It would nice to have some kind of entertainment system."
缺點： "Paid way too much for baggage. Need to factor in weight limit of 20 kg."
缺點： "check in and twice change in flight time"
缺點： "delay and more delay!!"
缺點： "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
優點： "The food was decent, and the aircraft itself was comfortable. The aircraft is older, so no individual video screens or entertainment."
缺點： "Rude staff, out of 4 flights in 10 days, the closest one came to being on time was "only" 30 minutes late."
優點： "Smooth flight. On time and good crew service"
缺點： "Turbo prop plane which is fairly new is not clean. Flew on the new one going to Trat and it was terrific. The older one needs a good cleaning, not the quick swab between flights."
優點： "Crew was nice"
缺點： "Ruined our only night in Bangkok. Due to arrive at 430 pm but didn't reach til 10 pm. Third straight flight on which we faced delays on Bangkok air and won't be flying with them again."
優點： "Speed going to Koh Samui"
缺點： "Bangkok return is a giant waste of time. Long bus ride. And extremely long baggage return. Those 2 items took longer than the flight."
缺點： "Why was it late ? Almost no people"
缺點： "Meal and drinks, maybe a second beer would've been nice and some subtle music would've been perfect."
優點： "Service mind staffs"
I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley
Excellent service onboard.
Boarding from gate to airplane very hot
缺點： "I had gotten two tickets.I didn't book two tickets for one trip.Please give me back my money."
優點： "The plane was 3 +3 so it was small. The flight crew were sweet."
缺點： "The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland."
優點： "Crew was better"
缺點： "Improve food quality. Garuda is moving backward in quality of food."
缺點： "It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times."
缺點： "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
優點： "Crew was good on flight and food was delicious."
缺點： "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
優點： "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
缺點： "Phone check-in until 1 hr before departure would’ve been helpful."
優點： "Seating was comfortable."
缺點： "Different selection of food."
缺點： "New Aircraft with more seating space"
優點： "On time, clean aircraft"
缺點： "Keep going with the excellent job, Garuda"
優點： "Amazing in business class"
優點： "Fast boarding"
缺點： "Food is low quality. Nothing special."
優點： "Staff very accomadating throughout the flight"
缺點： "The flight was on time, everything on schedule. Everything was good"
優點： "Just a very nice. flight. No worries."
優點： "Very friendly staff, excellent service, good food and clean facilities, smooth flight and great landing. On-time departure and arrival. Really a great experience!"
缺點： "Nothing to dislike."
優點： "Probably the best food I’ve had on a business class flight."
缺點： "Entertainment just OK. Garuda lounge in Bali dire"
優點： "Excellent and plentiful food."
缺點： "Limited storage in business class seat"
優點： "All the flight handling is fine all the way from Perth up to Jakarta"
缺點： "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
優點： "Great experience, friendly staff, great food. (I travelled business class)."
缺點： "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
優點： "Overall great service and good experience. Very attentive crew and goid food."
缺點： "Although the business class cabin has been quite new, the seats are made for very short people and my headrest sat at my shoulders (I am 5’4”). This made the 5 hour flight very uncomfortable."
優點： "Staff greeting"
缺點： "Food, narrow seat, entertainment selection"
優點： "Garuda have one of the best service and the crew always smiling and helpful. The new seating is very nice and conformable. The food is very nice."
缺點： "The one thing I don't like about Garuda is so many announcements. They want to announce every things that happens. There is a reason why the seatbelt signs are there. You don't have to say what we will have in the menu as we have it. The entertainment system is has average collection and they are not organized. That includes the movies. The music section is terrible, I was not able to recognize any of the artist. It is sad that they don't take their entertainment system seriously. With their service and new fleet, you will expect to have a great entertainment system but sadly it is not."
缺點： "Boarding staff don’t have a clue. They are there for the airline not to help the traveler. Problem is they are the only carrier in the area. That being said.... they are better than Lion Air but that is not saying much. No real choice...."
缺點： "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
優點： "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
缺點： "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
優點： "Food and beverage excellent. I bid for business flight but didn't get. Economy for a short 6 hour flight was acceptable."
缺點： "That the return flight is overnight so we've had to choose jetstar on the way back"
優點： "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
優點： "Gr8 service on land and air way to go Garuda"
缺點： "Flight was delayed by more than one hour."
優點： "Crew were very attentive."
優點： "Organised, well turned out, polite and efficient, a refreshing change to British Airways"
缺點： "Staffs separate seat from parent and kids. Crazy."
優點： "Gracious, smiling, helpful cabin crew."
缺點： "Trying to sleep in economy."
優點： "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
優點： "Very friendly staff, professional. On-time and efficient."
缺點： "They sprayed insecticide in the plane with little or no warning prior to our arrival in Hong Kong, and I had a bad reaction to it (dizzy for the next several hours). I would recommend providing masks for passengers who desire them and plenty of prior notice to put those masks on."
優點： "the food was good, but the use of SO much plastic is horrible."
缺點： "the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service."
優點： "Crew members were friendly and helpful"
缺點： "Knee room was very tight.."
優點： "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
優點： "Customer Service text , call me to update about my flight schedule to re-confirm whether I can or not for earlier flight and they also offer for next morning flight as alternative."
優點： "Crew was friendly and professional"
缺點： "The boarding area at Jakarta airport was so too small and didn't have enough seats. Many had to stand. Lacking class."
優點： "The crew were very friendly and professional"
缺點： "Plane was a bit old and Didn't have USB port to charge my phone. I always like it when I can charge my devices on board so I know I have full battery once I get off."
優點： "Late departure but kept informed. Food good."
缺點： "The fish is terrible - no matter it is regular or low salt meal."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Could not take flight and could not get refunded"
缺點： "Refund money"
優點： "Crew was just good. Nothing over the top."
缺點： "Better food."
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "seats that i selected was change when we enter the boarding gate without informing us"
優點： "Air hostesses service"
缺點： "Food quality"
缺點： "The seat was a bit small for me, legroom a bit tight."
優點： "Though a long flight.. love flying with Cathay!! The crew was fabulous!"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Agent actually walked me to my connecting flight due to short turn around time which saved me from having to search the way by myself."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Friendly crew and pilot. Smooth take off and landing."
優點： "Was in premium economy from Hong Kong to London. Fairly comfortable seats. Managed to sleep about 7 hours. Food was decent."
缺點： "Crew appear disinterested in the service."
優點： "Cathay Pacific were great slight delay in Singapore due to incoming flight. A350 plane wonderful quiet and decent space in economy. Food and entertainment was good and well time food serving."
缺點： "Arriving Hong Kong and getting a taxi... first impressions count and Taxis are rude and a rip off. Not what you expect from a renowned international airport"
優點： "The flight went okay, but my bag didn’t make it and still hasn’t been found."
優點： "Great entertainment choice"
缺點： "Vegetarian meal pre-order very dull."
優點： "Overall was great, smooth flight and great service."
缺點： "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "A white hair found inside the main course. The crew return it back to you."
優點： "service was excellent"
缺點： "boarding took very long."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
缺點： "Limited leg room."
優點： "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
缺點： "Nothing stood out negatively"
缺點： "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
luggage was lost!!!! I'm on vacation without any clothes
Absolutely amazing service in business class. Food was excellent! The angle lie flat seats were very comfortable, i had no trouble sleeping. The blankets looked abit worn out but they were clean and comfortable. Great experience!
Philippine airlines is the best airline going. Always friendly and accommodating. If they had flights from west coast to east coast I would never use any other airline. It’s always a great experience with PHILIPPINE AIRLINES.
Easy and straight forward. Simple UI
It took over an hour to disembark and almost made me miss my connecting flight. Maybe they could have let the other airlines know passengers with connecting flights were running late. The flight was long and the seat space was very tight. The food was excellent. Crew was friendly and helpful.
優點： "New plane and non stop from Manila"
缺點： "It was great."
優點： "excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal"
缺點： "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
優點： "Entertainment was good and food and snacls"
缺點： "Communication with passengers about the 7 hour flight delay I experienced. We were not given food and drink vouchers"
優點： "The crew is all right helpful."
缺點： "The flight time keep on changing:("
優點： "Time management"
缺點： "More information about the terminals"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Crew was great and so was entertainment"
缺點： "Communication on flight delays/ cancellations. Left our hotel room early to go to sleep in the airport for 8 hours because there was no information emailed out to inform us of a 6.5 hour delay"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "The business seat was very uncomfortable"
優點： "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
缺點： "The seats are a little thin and the angle does not give adequate lower back support."
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "On time flight"
優點： "Yes crew and plane were ok."
優點： "Flight was smooth and short."
缺點： "Price is a bit higher compare to other airlines"
優點： "Well organize & very courteous.."
缺點： "So far no complaint"
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
優點： "No delays.....yay!!!!!"
缺點： "Food needs improvement...no fruits. Though the flight was somewhat full, I got good seating, BUT my friend who was also traveling with her husband got a seat one over from the middle exit. Her husband is over 6' tall. The attendant would NOT allow him to move by the window where there was LOTS of leg room because that seat cost more. No one sat there the entire flight. Ridiculous to not allow a small change."
優點： "There was some form of entertainment that they provided in the form of iPads so I didn't feel bored on the flight as I have trouble sleeping on flights. Because Dubai has an issue with transferring my bags, the airline did find and place my bag on the next flight"
缺點： "Some of the programs had audio only and no videos. The food on the flight was subpar at best, the breakfast meal had scrambled eggs that had no form at all. THEY WERE RUNNY EGGS AND HAD THE CONSISTENCY OF BABY FOOD. Dubai has a habit of not transferring my checked bag to my continuing flight. And Dubai placed me on the wrong bus upon arrival so I couldn't get my bag to transfer my bag"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "Crew were pleasant and attentive and found was simple but OK, with a choice."
缺點： "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."
優點： "Friendly filipino airport staff and PAL stewardess are friendly and accomodating"
缺點： "Very long que at HK immigration"
優點： "Flew from Manila to Toronto using Philippine Airlines it was a 15 hour flight. Overall went great. You can even have whisky for free."
缺點： "The boarding was delayed and then when we got on the plane, take off was delayed and we just stood on the tarmac for around 30 minutes."
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
缺點： "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"
優點： "Everything was on time and quick all"
缺點： "All went well"
優點： "arrived early"
缺點： "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
優點： "Up to date and WORKING entertainment system. Ample charging options. Business class seat operation a little cumbersome and complex, but fully reclining"
缺點： "Came down with flu right after flying, again! Most likely sources are passaenger poor hygiene, poor cleaning practice between flight and poor air recirculation with inadequate filtration...hope to fix those things one day"
優點： "‘‘Twas great experience , FAs are always with good smiles while serving . Thanks."
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "The food was excellent"
缺點： "One hour delay starting and 45 min. at the end, no Gate available."
優點： "Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean"
缺點： "Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers."
優點： "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
缺點： "The only thing I didn't like was not having discovered PAL before"
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "Super delayed flight was delayed about 4hours, but is understandable due to storms."
優點： "I could really feel the heart of the Filipino"
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "Food, gift pack, in-flight wi-fi based entertainment."
缺點： "Seating a little bit cramped in coach."
I had to pay 30Sgd just because I selected the seats (standard) during the online check in.
we were on Scoot Plus, there was priority check-in, boarding and alighting, free drink with food, free 30Mb wifi, seats were roomy, it was an awesome flight!
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
I’m arrange at Zone 2 seat.Staff ask to queue up from zone 1 to zone 3 but just allow zone 1 and 3 go in first.Then what is the point to ask zone 2 to queue up at the first and wait for zone 1 ?
Uncomfortable seats and lgroom
Flight was okay. 1 piece of Luggage is still missing.
2 flight stewardess was very helpful to carry my luggage for me I very touched .
We had to pay excessive baggage fees, then are bags were damaged.
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
缺點： "Allow us to upgrade class"
優點： "Can't complain"
缺點： "Cheaper? :) !"
缺點： "Music or movie will be good."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
缺點： "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
缺點： "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
優點： "On Time No Frills.Overall Good"
優點： "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
缺點： "Could not recline chair"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
缺點： "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
缺點： "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
優點： "on time and departed early"
缺點： "none. is budget airline"
缺點： "Journey / organisation"
優點： "Nice aircraft, on time departure and arrival"
缺點： "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
優點： "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
缺點： "Boarding process Delayed flight"
優點： "comfortable seat"
缺點： "No TV on plane"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
優點： "i did not see any entertainment."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
缺點： "Disorganized boarding"
優點： "Nothing to like"
缺點： "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
優點： "The crew was really nice, saw them help several people put their luggage in the overhead bin."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
優點： "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
缺點： "Delay in delivering baggage"
缺點： "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
優點： "They were very professional, polite and helpful"
缺點： "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"