ANA is excellent in everything they do
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
缺點： "Very uncomfortable seat. A bit rude flight attendant."
優點： "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
缺點： "Serve the cold soba for all meals. :) Love it."
缺點： "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
優點： "The crew was wonderful. Polite and professional. The meals were very good for economy class."
缺點： "The seats felt like there was no padding in the seat. The back was fine."
優點： "The crew was amazing. They were all very nice to us."
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
優點： "Crew was good"
缺點： "The way they board"
優點： "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
缺點： "The food was not enough, we felt so hungry before arriving."
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
優點： "The stewardesses were kind and courteous, attending to every need with a smile."
缺點： "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
優點： "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
優點： "Smooth boarding and smiley staff."
缺點： "No tv/ intertainment on the plane"
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "The food and courteous flight attendants."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
缺點： "Nothing to dislike."
優點： "The crew was always around if you needed anything."
缺點： "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "service from crew"
缺點： "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
優點： "Food & Entertainment"
優點： "ANA is a great airline with a decicated group of professional. I love flying with them!"
缺點： "Can't think of one thing."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
優點： "Service was great, food was decent. Bumpy ride though, plane felt "old"."
缺點： "Everything was good. Only thing I could say is the plane felt outdated."
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
缺點： "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
優點： "Food and movies options."
缺點： "Not enough help to put my carry on on the overhead luggage storage."
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "Polite attendants"
缺點： "small leg room......"
優點： "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
優點： "Efficient and uneventful"
缺點： "No foot rest=back pain"
缺點： "Delayed flight an hour and a half"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Very attentive, professional crew."
優點： "Respectful and thoughtful passengers and crew make all the difference."
優點： "Flight crew were amazing! Very hospitable and attentive."
缺點： "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
缺點： "Missed connecting flight due to delays from first flight"
優點： "Snacks, Timings, beverages, entertainment."
缺點： "Space, main course food"
優點： "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
缺點： "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Very small in the plane"
缺點： "Be on time. 3 hours delay"
缺點： "not much choices in the movie selection"
優點： "god food and movie selection."
缺點： "in-flight food and beverage choices needs lot of improvement"
優點： "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
缺點： "Coach Seats... Seems to be getting smaller over time."
優點： "Entertainment, restroom facilities and toilettries"
缺點： "Training for flight attendants"
缺點： "flight delayed as usual"
缺點： "flight delayed as usual"
缺點： "short haul business class seat very uncomfortablev- flight delayed as usul"
缺點： "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"
缺點： "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
優點： "Comfortable seats and entertainment"
缺點： "Food even for short flights"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "seats that i selected was change when we enter the boarding gate without informing us"
優點： "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
缺點： "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
缺點： "Flight was suspended I was not notified before I went to the airport"
缺點： "Delay flight and slow boarding and leaving plane."
優點： "overall condition of plane"
缺點： "snack was too little"
缺點： "The flight was cancelled new departure time is 7:20am"
優點： "Cup noodles and snacks available throughout the flight."
缺點： "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
缺點： "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
優點： "Absolutely nothing"
缺點： "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
優點： "We arrived late again."
優點： "Short flight time"
缺點： "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it""
優點： "The airplane was nice and clean"
缺點： "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
優點： "Good food, service, and inflight entertainment."
缺點： "Not boarding by zone, made it disorganized and hectic."
優點： "Timely and professional."
缺點： "I would like a different food selection...."
優點： "Improve quality of the food."
優點： "More leg room bigger plane"
缺點： "Food and landing"
優點： "Seat unconfortable no legroom ."
優點： "comfort and service is always great on cathay pacific"
缺點： "bathroom were dirty"
優點： "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
缺點： "Nothing stood out negatively"
優點： "More leg room, incline on seats, blanket, pillow."
缺點： "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
優點： "The fight took off and landed in good time."
缺點： "I expected dinner but got a pie with water. My IFE system acted up a little. Programmes were not great."
缺點： "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
缺點： "sanitation wipes for trays and arm rests"
缺點： "Bad food and bad FA"
優點： "Great customer service"
缺點： "On time departure"
優點： "on time"
優點： "Restroom was kept clean throughout the flight which impressed me"
優點： "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
缺點： "There was no movie but that is Ok. I just read"
優點： "Planecdmlty. Had the tow to myself! Food and crew excellent ."
優點： "Nice clean plane. Pleasant crew."
缺點： "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
優點： "Even for a short flight there was a nice meal! Fantastic!"
優點： "Service, food and amazing plane"
優點： "The food they served was very good."
優點： "good it was not a long flight."
缺點： "The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
缺點： "Staff treatment, food, cabin pressure was off"
優點： "Movie choices"
缺點： "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
優點： "Amazing seats, Blue Label in business from Taipei -> SFO. Very courteous staff."
優點： "cheap ticket will put you in seats that are in the very end of the plane where you will feel most of the turbulence."
缺點： "you will be the first to go inside and come out last. food is not impressive at sll!"
優點： "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
缺點： "The Check in Counter closed early while there was still 45 minutes remaining."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Flight was fully booked and we had a tight connection, but everything went smoothly."
優點： "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
缺點： "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
優點： "Crew was excellent."
缺點： "kind of an old airplane. Food tray was broken. Display was not functional."
優點： "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
缺點： "Entertainment selection movies could be expanded."
優點： "Great service. Terrific crew."
優點： "The second plane was lovely, with an outlet, comfortable decor, and awesome entertainment system. The first plane economy was roomy for an over seas flight compared to planes I have been on in the past."
缺點： "Airlines could not check me in their system without me having a return ticket, which I did not need for Indonesia as I was receiving a visa upon arrival which does NOT require a return ticket. I was told this as the flight was boarding, so I had to spend $$ on a last minute flight in a panic to anywhere - that I couldn't get a refund for just so I could board the plane."
優點： "EVERYTHING WAS SMOOTH AND QUICK"
缺點： "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
優點： "Not a full flight. I have a empty seat between me and my daughter."
優點： "No issues, no delays, food and services on par."
優點： "nice checkin staff"
缺點： "the food was boring"
缺點： "With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask"
優點： "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
優點： "Didn’t seem perfectly organized at all times. But they did a good job regardless."
優點： "The crew was great."
缺點： "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
優點： "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
缺點： "Slow check-in not very comfortable seats and food was awful."
優點： "Staffs are nice, food is good"
缺點： "Delay 50’ without anouncing"
優點： "Great service"
優點： "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
缺點： "Every one of our legs was delayed, which contributed to tight transit times."
缺點： "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
優點： "Boarding was quick and Flight was Smooth"
缺點： "Food basic,Crew not so friendly.Flight left 15 minutes late."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "Everything, from the check in process, to the flight itself."
缺點： "Nothing to eat, except a cup of juice or water."
優點： "Standard process"
缺點： "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "The people at the counter helped me and were great"
優點： "Onboarding went well and bagage was out fast in Nha Prang"
缺點： "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
優點： "Check in was efficient"
優點： "The team in international flight are less stress. More smiling and more organized"
缺點： "No entertainment for 1.30h flight"
優點： "I can choose the seat"
缺點： "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
優點： "Was able to buy last minute at airport. food and drinks are fine"
缺點： "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
優點： "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
缺點： "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
缺點： "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
優點： "Excellent staff"
優點： "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
缺點： "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
優點： "Comfortable, good food, good drinks , on time"
缺點： "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
優點： "Plane was clean. Staff were pleasant and professional."
缺點： "Flight from TPE to SGN A321 was very comfy able."
優點： "On time Courteous Staff"
缺點： "No in flight entertainment"
優點： "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
缺點： "Some friendly smiles from the ground crew would have made our trip a bit better"
優點： "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
缺點： "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
缺點： "Food... only could have the fruit"
優點： "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
優點： "Priority boarding for pregnant passengers, leggy and clean"
缺點： "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
缺點： "Flight was cancelled without any notice and caused us to miss connecting flight."
缺點： "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
優點： "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
缺點： "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
優點： "Food was nice and plane was clean and not too crowded."
缺點： "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
優點： "All traditional amenities like foods and water are provided"
優點： "The plane and food were good"
缺點： "Took a very long time to get checked bags"
缺點： "We booked the flight for family of 8 Despite informing them over counter in Narita international airport that to place us at 2 together in the same because we have kid of 8 years and 12 years , we were all allocated separately. We could not do online check in even we log in 24 hours before flight ,all seats shown available is individual. Being in the airport early does not help too. I will definitely not consider taking Vietnam airlines in future n will cautious friends to be aware of such service."
優點： "it was a short trip"
缺點： "plane was old and had an unpleasant odor"
優點： "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
缺點： "Nothing to dislike about this flight"
缺點： "The websites should be improved that allow users to login."
優點： "Crew was great. Food was excellent."
缺點： "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."
優點： "Free space"
缺點： "Layover switch"
缺點： "Flight attendants skipped/didnt serve our row any drinks."
缺點： "Food on time"
優點： "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
缺點： "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
優點： "Left on time. Smooth flight"
缺點： "Food and service. Seat was uncomfortable."
優點： "Entertainment options were excellent. Lots of choice. Staff were friendly."
缺點： "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
優點： "Time management"
缺點： "More information about the terminals"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
缺點： "Checking in was terrible. We had 2 luggage each allowed by Japan airlines. When we checked in to our connecting flight with Philippines airlines, we were told we were very excessively overweight. We had to pay almost 10,000 pesos for the excess weight.What is acceptable to one airline is not with Pa"
優點： "Flight attendants were helpful in assisting older women and men going to/from the toilet back to their seats."
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "Stellar service from check-in especially cabin staff was on point. Thank you PAL"
缺點： "The business seat was very uncomfortable"
優點： "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
缺點： "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."
優點： "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
缺點： "The seats are a little thin and the angle does not give adequate lower back support."
優點： "nothing good about this airlines they sell cheap fares and overcrowded planes"
缺點： "they do not offer any veg food"
缺點： "The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers"
優點： "I loved the space in Business class. It was comfortable and great for sleeping."
缺點： "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."
優點： "Food is better than most economy boarding and friendly cabin crew service."
缺點： "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
優點： "Crew was great."
缺點： "We didn’t appreciate the delay."
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
缺點： "Food, be ontime, inflight entertainment"
優點： "Yes crew and plane were ok."
優點： "The flight crew was very good."
缺點： "We waited a long time to take off once we boarded on account of the plane not done being loaded."
優點： "3 meals, drinks, pillow, blanket, toothbrush, toothpaste and sleep mask were included. Staff was friendly and kind. Would definitely fly with them again."
優點： "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
缺點： "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."
優點： "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from BKK to Manila was NICE and comfy, all latest technology with beautiful fully adjustable chairs that lay flat. Would fly with them again!"
優點： "Flight itself was good"
缺點： "Delay left me with back pain in business lounge. The chairs were really uncomfortable for long stay and left me jet lagged"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "Most of the flight was excellent. The food was really good, the seats were comfortable and I got sleep easily. The cabin crew was excellent. No words to say about that. The inflight entrainment was the best. The IFE improved a lot. Overall a really good experience indeed"
缺點： "The flight was 1.5 hours late and when we were supposed to board I was told that the plan hadn't even left Manila. This was at 9PM at night. There was no notice given so we arrived at the airport on time only to wait for almost 2 hours. PAL has a monopoly on the route and charges almost $100 for a 45 minute flight. I understand the pricing but not notifying passengers when a flight is going to be that late simply reflects a lack of concern on the part of PAL."
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "Normal flight. It was fine"
缺點： "The transit lounge was awful. Only water available & only 1 ladies toilet. Very crowded & noisy. The staff sat outside the lounge talking & did nothing about what was going on inside the lounge. Needs alot of attention"
優點： "Up to date and WORKING entertainment system. Ample charging options. Business class seat operation a little cumbersome and complex, but fully reclining"
缺點： "Came down with flu right after flying, again! Most likely sources are passaenger poor hygiene, poor cleaning practice between flight and poor air recirculation with inadequate filtration...hope to fix those things one day"
優點： "Other than a crew member that was quite rude all else was ok"
缺點： "Flight attendant was quite rude and snippy... all other crew members were just fine"
優點： "Once you got on the plane, the flight crew themselves were great."
缺點： "There was nothing about the airport and transfer experience to like. Going: The transfer from terminals was near impossible to figure out. There was no help and no signs to assist. Coming: They allowed us to transfer to the international terminal where we were made to wait 8 hours OUTSIDE the terminal area. There were few seats, it was cold and NO food venders. Will NEVER fly into Manilla again."
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "I like the hot meals and cold drinks"
缺點： "The entertainment. Very limiting to those who are low in their mobile's batt supply. You should have with you an earphone or headphone. Planes wifi not responding."
優點： "The flight was on time"
缺點： "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
優點： "Flight from SFO to Manila was fine. On time without delay. Once we landed in Manila, our connecting flight was delayed. We were stuck at Manila international airport and not allowed to leave after coming through immigration! 8 hours in a terrible airport with no proper restaurant or bar! Only snack and coffee shops. Would have been nice to know ahead of time so that we could have at least gone into town."
缺點： "8 hour delay Being stuck at airport unable to leave Lack of a sit down restaurant or bar"
缺點： "Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "stopover twice from manila, so it is a 3-stop flight. terrible food. lousy airport, super high charge on changing dates. terrible experience with this philippines airlines."
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."