缺點： "Double standard"
優點： "Everything was excellent crew was very helpful"
優點： "服務 電影 雪糕"
優點： "good flight"
缺點： "food is ok"
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
優點： "Service and airplane are the best!"
優點： "So much food, great leg room, very comfortable and clean, kind and attentive staff"
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Very nice airplane with new technology"
優點： "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
缺點： "I cannot find one thing I did not like"
優點： "Food, pleasant and helpful flight attendants"
缺點： "Long layovets"
缺點： "Plane was very hot"
優點： "Wonderful Crew."
優點： "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
優點： "The crew Service"
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "Everyone is polite, helpful, and the flight was quite pleasant."
缺點： "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
缺點： "Leg room"
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "The flight attendants were very kind and attentive."
缺點： "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "The flights were generally ok. Flying coach.."
缺點： "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
缺點： "No individual AC vents to stay cool on long flight."
優點： "Clean and very good service."
優點： "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點： "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
優點： "The crew and service."
缺點： "No entertainment. No snack either."
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Everything worked as planned."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
缺點： "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
優點： "Good food and punctuality"
缺點： "No English subtitles for English speaking movies"
優點： "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
優點： "Good food and excellent service On time"
缺點： "There are not much choices for movies News uses Japanese only"
優點： "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
優點： "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
優點： "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
優點： "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
優點： "The service, the air hostess, love them all."
缺點： "Flight in Asia was better, because the plane was better, this flight needs a new upgrade on technology, other than that it was perfect."
優點： "Good food. I love the ice cream dessert."
缺點： "Flight slightly delayed."
優點： "Excellent airlines...Lovely staff, wonderful meals, good entertainment and very comfortable seats. US airlines should be required to take an extensive workshop from JAL. I will definitely fly this airline again."
缺點： "Flight network they scam my money and time"
優點： "Boarding process was efficient and smooth. The flight and ground crews were very friendly and professional. I loved that they gave us ice cream for dessert. The accessory pouches were handy for storing my bottle water and cell phone."
缺點： "The seat cushion was too thin and not very comfortable for a 12 hours flight from Narita-Boston."
優點： "Same as above"
缺點： "Same as above"
優點： "Seats in coach are decent and food is of good quality."
缺點： "on-line check in was very difficult making it impossible to get decent seats. The trick is in inputting one's full name but without spaces - who would have known?"
缺點： "I didn't think it necessary to give a low score for entertainment or food even though there weren't either. The flight is so short, they both aren't needed. One thing however, I have been to the same gate twice on my travels out to Fukuoka and the temperature in the waiting area is unpleasantly warm. I always end up fanning myself and have noticed other people doing the same. Other than that, the flight was fantastic."
優點： "Service was excellent; I felt well-cared for!"
缺點： "Nothing. It was perfect. Comfortable, cute stewards"
優點： "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
缺點： "There had to be something better than pretzels."
優點： "Flight was fine"
缺點： "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
優點： "Good service"
缺點： "baggage was broken."
優點： "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
缺點： "Food for vegetarians is not very good. But they certainly feed you a lot."
缺點： "Small plane. No cabin space for carry ons."
優點： "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
優點： "Great service."
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
優點： "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
缺點： "The Hollywood entertainment options were limited and not very interesting."
優點： "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
優點： "more new movies will be better"
優點： "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
優點： "Pleasant stewardesses"
缺點： "Expensive lunches, no entertainment unless you pay"
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
優點： "Customer service and food!"
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
缺點： "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "I love ANA airlines ❤"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The crew"
缺點： "No food available only drinks"
優點： "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
優點： "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
缺點： "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
優點： "Attentive crew"
缺點： "Landing was rough and bumpy"
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
優點： "Good for a short flight! Very nice staff"
優點： "The flight attendants are awesome. They are very attentive to your needs."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "We were the first to be there in line in wheelchair yet we were the last to be assisted."
優點： "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."
優點： "Great plane Great movies Great seat"
優點： "The crew is so nice............and cute too."
缺點： "The temp inside was about 80 degrees........yet, the Asian people seemed to all be freezing....... I was sweating...........almost no snacks or drinks between meals. The meal choices were all Japanese style food."
優點： "Flight crew were excellent. Probably one of the best airlines I've flown on. Will definitely fly ANA again."
缺點： "Nothing at all. ANA is a great airline"
缺點： "No personal screens, and the United flight crew seemed very impatient with me and others."
優點： "All flight attendants were friendly and eager to help. The entertainment options were also very good."
缺點： "My seat did not recline, so my back hurt by the end of the 12hr flight."
優點： "The staff were courteous and friendly."
優點： "ANA has some of the consistently best crew on nearly any airline I've flown worldwide. As good as CX and SQ. The Japanese style meal was very good (always chose the Japanese meal because the western meals are not very good)"
缺點： "On this particular plane, the personal TV screens were small and not much entertainment was loaded up."
優點： "The boarding and crew were really good."
缺點： "The food and seats were not very good."
缺點： "Limited flight entertainment options."
優點： "Friendly crew."
缺點： "If I fly with Asiana or Cathay Pacific they have no problem offering a filling meal that appeals to my western tastes. ANA does not do this. Even the assumed non-Japanese meal option I to have an unappealing taste, and to be non-filling. This the case on all flight legs."
缺點： "All good"
優點： "The hospitality is always superb"
缺點： "Selection for movies were limited"
優點： "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
缺點： "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
缺點： "Breakfast could have been a bit better"
優點： "Airbus from Melbourne to Dubai is very comfortable for a long haul flight"
優點： "Friendly crew"
缺點： "Service from crew slow and when you ask for something they sometimes forget to bring it"
缺點： "I haven't got onto the flight you stupid twerps."
優點： "Helpful staff"
缺點： "All power sockets iny row did not work so I asked the crew to plug my phone to charge in business class. My TV screen was loose and my seat was broken and kept reclining in its own. The seat next to me had a broken tray that was falling apart. Overall very disappointed with the quality of the plane with such expensive flights."
優點： "Great service and airplane!!!"
優點： "Good food."
優點： "Business class entertainment and comfort very good."
缺點： "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Overall a pleasant and comfortable flight."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Vego food was provided Lots of meals"
缺點： "Some of the food wasn't as tasty but it's airplane food"
缺點： "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
優點： "Highly recommend Emirates"
優點： "Good food and little amenities that are a nice touch during a long international flight (fresh fruit, hand towels, etc.). Good entertainment selection and nice aircraft with USB ports/easily accessible charging outlets."
缺點： "Flight was very delayed. Crew did very little to manage expectations or let us know why we were so delayed - on top of that, there was no special treatment for being delayed over 2 hours. Crew was polite, but not overly friendly or helpful."
優點： "Trip was shorter by at least one hour than projected."
缺點： "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"
缺點： "Very far gate, long bus ride to reach plane"
缺點： "I Was sick had a flu ! I asked for tea and I was waiting for about an hour :("
缺點： "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
優點： "Except the seats satisfied overall."
缺點： "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together."
優點： "All was good"
優點： "Flight was comfortable"
缺點： "Not enough Veg food even though requested well in advance."
缺點： "Usually I have enjoyed the food but the food on the return flight was not palatable."
優點： "Probably the loveliest airline in the sky today"
優點： "The Airbus was very good -as comfortable as possible in Economy."
缺點： "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "Flight was clean that's pretty much it."
缺點： "Medicore service tryed almost all major airlines this was the worst service."
缺點： "Seats elbow room was insufficient."
優點： "Nice flight"
缺點： "time delay at Dubai Airport"
優點： "great plane and service, and so many movies"
缺點： "the passenger next to me had no sense of personal space or boundary, head on my shoulder while sleeping, foot in front of my chair, etc. and no english; gave the flight attendants a hard time too"
優點： "Lots of food. Ok about giving out water between meal service"
缺點： "Aisles were very tight so hard to pass people when leaving/queuing for toilets."
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "The movie selection is always good."
缺點： "The crew on this flight were rude which came as a shock to myself as I usually have a great experience flying with Emirates. I wish that was the case this time."
優點： "That i landed"
缺點： "No snack and a drink when you get on the plane. Straight to lunch and the food is less than mediocre. I asked for water several times and never got it. The seats are extremely uncomfortable. The head rest is supposed to help but really you just end up sitting awkwardly with back spasms."
缺點： "They have been a nightmare to deal with and outright unethical. I do not plan to use Kayak any more due to this situation"
優點： "Emirates defines economy class .. No one else comes close"
優點： "Children are happy with gifts. Responsive stewardess. Purely in the cabin."
缺點： "In the cabin cool. Strong working air conditioner. Long waited for a baby bassinet"
優點： "The service."
優點： "Rest is fine"
缺點： "Food from Dubai to mumbi vegi"
優點： "Stewardess Ms. Ivy has a welcoming smile and great service."
優點： "crew members were very cooperative, courteous and professional"
缺點： "No food options even though a menu with 2 options was given"
優點： "Overall, I pretty much satisfied with their services except food. Especially, there are a lot of choices of entertainment that make me not boring during the flight."
優點： "Crew was nice and pleasant"
缺點： "Flight very late"
優點： "Crew was fantastic."
缺點： "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "Friendly and efficient crew. Flights were on time if not even early."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Boarding agent extra effort to improve my seating!"
缺點： "Food amount less than expected."
優點： "short, sweet and to the point. 1+ hour flight is usually an easy hop."
優點： "Light snack and complementary wine"
缺點： "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
優點： "Friendly staff"
缺點： "Leg room"
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "The entertainment options were good."
缺點： "Didn’t happen."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
缺點： "Customer service"
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Lovely staff, good food, great movies."
優點： "Seats were comfortable"
缺點： "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Everything. A truly faultless experience!"
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
優點： "quick and relaxed"
缺點： "Two hours delay in the start."
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
優點： "Catering is ok"
缺點： "Seats comfort really old school"
優點： "Jet airways flight till mumbai"
缺點： "Poor legspace in Klm flight till Amsterdam"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "Crew was friendly, and the food was better than the usual KLM fare."
缺點： "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
優點： "Seat space was good for a short flight, inclusive of free snack and drink."
缺點： "Too much overoverhead luggage."
優點： "Staff, service"
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
優點： "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"
優點： "Economy class product offers good value for money."
缺點： "Boarding processes could be enforced consistently."
優點： "It was great that there was a vegetarian food option for everyone; I forgot to call ahead to ensure that I got one"
缺點： "The TV screens on the seat backs were old; gave a fuzzy low-res picture. The audio in the headphones was never correctly left-right balanced. The controls for movie/audio playback were slow to respond and clunky."
優點： "on time arrival"
缺點： "the cabin configuration is bad"
缺點： "Only beef in meat options"
缺點： "Weather related, mostly, so not AA’s fault"
優點： "Short and great"
缺點： "Everything ok"
優點： "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
缺點： "Pudo haber sido resolver para no perder la conexión a mi destino final."
優點： "Crew onboard was nice and helpful"
缺點： "No power outlets at my seat meant that my purchase of internet was pointless after my computer died and I couldn’t recharge it. My bag was checked despite being a priority Gold customer even though I pleaded with them to let me take my bag on board. When I got to my seat, there was plenty of room"
優點： "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
缺點： "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
優點： "The flight was good. The crew was dedicated."
缺點： "The seats were horribly tight. Too small for a 11h flight. Not everyone is rich or has money to flight first, business or even premium. One day soon or later you're going to have to deal with that reality. We deserve a bit more space for 11h"
優點： "Staff were friendly and efficient"
缺點： "No snacks because of short trip, so can’t rate properly."
優點： "Ummm . . . the colors?"
缺點： "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
優點： "Fairly short trip but was able to used the in flight entertainment."
缺點： "Too many PA announcements and the volume when connected to the TV screens was way too loud! Gave us a heart attack everytime!"
優點： "The rest was as usual"
缺點： "My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me."
優點： "The aircraft, the entertaining"
缺點： "Food service"
缺點： "The landing in Charlotte."
優點： "Several delays. Paid for window seat and did not get it. Missed last flight."
缺點： "The changed of flight from.BA To American airlines."
優點： "Entertainment options are always a plus for long flights."
缺點： "On the flight to Japan, I was fortunate to not have anyone sit next to me, so I was comfortable. Can't say the same for the way back. I'm fairly petite, 5'2, small frame, and even I felt cramped in the seats. I can't imagine how it feels for bigger folks."
缺點： "The plane was a little too hot."
優點： "On time"
缺點： "Nisy airplane and hard seats."
優點： "Great food, menu choice, flatbed, entertainment. Fast track security"
缺點： "Why do AA have to take away the noise cancelling headphones an hour before landing and disturb a sleeping passenger. Collect them when passengers have disembarked. A full fare biz class fare passenger is NOT going to take thee used headphones"
缺點： "American flight attendant service"
優點： "We didn't crash"
缺點： "The crew met their requirements. I dont think you’ll survive they dont go beyond."
優點： "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
缺點： "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
優點： "The cabin crew bent over backwards to help."
缺點： "Equipment malfunction at 11 pm is always really nice."
缺點： "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
優點： "The entertainment and food on the flight were excellent and the crew were kind and attentive."
缺點： "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
優點： "The only reason I was able to make this flight was that it, too, was delayed. We received ZERO notification - as we were running from one plane to another from Concourse A to B - that the Phoenix-LA flight was delayed. I mean how difficult is that to do?"
缺點： "We took off. We landed. We didn't crash. We sat on the runway for nearly an hour. So much fun!"
優點： "Nice Jet."
缺點： "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
缺點： "they were keeping delay, delay, and delay when I was on the aircraft. My flight was from BOS to PHL on June 13,2017 was delayed and cancel then they pushed me back. They pushed my flight back on the next morning and without any apologize or responsibilities for me and I have been sleeping in the AIRPORT all night! never go to this airline again! bad and worst airlines ever!!!"
優點： "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
缺點： "All was good."
優點： "Everything was great to me"
缺點： "The flight was packed"
優點： "The crew was great."
缺點： "One of the worst flights ever. The plane was jammed. My seat was in row 20, directly across from the lavatory. The light was one every time they opened or closed the door. I had people standing right next to me with their rear ends in my face. The plane would be fine for a short trip with that many people and such small uncomfortable seats (and I am a little person 5'1"). But to put that many people on a "cattle car" for a 6 hour flight... no bueno. Also, I could not check in online to get seats and I wasn't able to upgrade. My husband was stuck 13 rows behind me. Worst flight ever."
優點： "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
優點： "crew is rude!"
優點： "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
優點： "The plane was late and we could not catch our other flight connection so we had to wait 2 1/2 hours from the one"
缺點： "Inattentive flight attendants, overhead space was not well managed. Cash only"
優點： "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
優點： "Crew friendly"
缺點： "Had to pay for bags No snacks No entertainment system"
優點： "Check-in went fairly smoothly."
缺點： "Crew (stewardess' were quite crabby)."
優點： "Can't make my stars better on the survey. My flights were great. Great people...kind."
缺點： "It is disgraceful flying such a tight configuration on a transatlantic flight. AA should be ashamed."
優點： "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
優點： "The sexy flight attendant"
缺點： "Nothing to complain about lol"
優點： "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
缺點： "There was no food or entertainment to rate"
缺點： "Broken headrest, no services, very loud older plane"
優點： "It started with a unclear check-in process, proceeded with a multi-hour delayed flight with several reasons given for each return back to gate. Ended with us getting off the plane 4 hours after we were originally due to take off, a further hour delay before they said we could board again but then midway through that boarding we were told the flight was cancelled and no hotels were available and we'd need to return to check-in area to find out next steps. All this with our exhausted 4-year olds. Ended with us leaving the airport at 3 am. I truly never wish to fly American Airlines again."
缺點： "Check-in, communication, the plane (I can't recall the last time we flew in a 757 plane (3 and 3 in each row) with no TVs for a transatlantic flight! Finally the multi delays ending with a cancelled flight with no alternate flight immediately offered to all."
缺點： "Bus transfer to gate 60"
缺點： "There was an extremely loud noise going on under the plane before takeoff. It was even shaking the plane. Very annoying and did not engender confidence. I mentioned it as I was leaving ; they said it was hydraulics. They might want to tell passengers that , because some people were clearly scared."
豁免更改費用。 搜尋到 露易絲湖的彈性機票