優點： "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
缺點： "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
優點： "Crews are friendly"
缺點： "Need more food"
優點： "the food was god. the crew was very accommodating"
優點： "Excellent crew!"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
缺點： "Other than chairs being more comfortable nothing really"
優點： "More leg room than most flights."
缺點： "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
優點： "The crew was very good."
優點： "Seats were comfortable, crew was good"
優點： "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
優點： "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "Great planes, very clean toilets, very efficient and extremely polite crew."
缺點： "No paper towels in the bathroom"
優點： "Friendly attentive staff."
缺點： "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
優點： "I enjoy ANA and choose to fly with them, normally a good flight"
缺點： "All our issues were another passenger, not ANA’s fault"
優點： "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
優點： "Staff were very helpful and the food was good."
缺點： "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Pleasant crew, good food. Standard flight as one would expect."
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
優點： "Good service"
缺點： "baggage was broken."
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
缺點： "More frequent offer of drinks to passengers"
缺點： "airline is unprofessional the whole trip was canceled"
優點： "The staff is very nice."
缺點： "The exonomy seats."
缺點： "Everything perfect for me!"
缺點： "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
優點： "Comfort... enough room for relax"
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "Great food on ANA flight from Malaysia to Tokyo."
優點： "All staff were very helpful and polite!"
優點： "The flight attendants are super nice every time we fly with ANA, and the have great food."
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
缺點： "Could not fall asleep as the chair would not recline enough"
優點： "Great service, accommodating staff. Seats were comfortable."
缺點： "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Onbaord Crew hospitality"
缺點： "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
優點： "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
優點： "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
缺點： "No instructions on how to use the remote for the television."
優點： "Early arrival. Crew very good."
缺點： "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
缺點： "Wifi on klm"
優點： "Usual faultless KLM experience"
優點： "Excellent crew, good food & movie selection."
優點： "Reclinable seats."
缺點： "The food!! The lights could be dimmed as it was a night flight."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
缺點： "Don’t be late"
優點： "Very professional"
缺點： "Lost luggage"
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The friendliness of the crew"
缺點： "Late departure. Rush to connect."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "Food provided, staff kind"
缺點： "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
缺點： "My suitcase didn't come with the airline."
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
缺點： "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
缺點： "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
優點： "Nice flight, nice crew, and a nice experience."
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
缺點： "Bag was lost"
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "Good multi media access and content"
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
缺點： "suitcase didn't turn up, although connection was quite tight"
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
優點： "The crew were pleasant"
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
優點： "Same as above"
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
優點： "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
優點： "Seat space was good for a short flight, inclusive of free snack and drink."
缺點： "Too much overoverhead luggage."
缺點： "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
缺點： "Would be nice if there was wifi on board"
優點： "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
缺點： "The crew was wonderful, the food was extremely good for economy cabin standards."
豁免更改費用。 搜尋到 雅典的彈性機票