The plane we flew on arrived late and the crew worked particularly hard to try to make up the lost time. They were successful for the most part, but then we waited on the tarmac for a few minutes as well. However, overall it was a great experience with American and both the ground and aircraft crews worked to make up any shortcomings.
優點： "not much; very crowded; feel bad for the crew too;"
缺點： "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
優點： "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
缺點： "No alcohol was available"
優點： "quick ontime boarding"
優點： "Everyone was very accommodating."
缺點： "Not much at all. Everyone was very accommodating"
優點： "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
缺點： "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
優點： "One flight attendant who was on a plane not scheduled for this flight (much smaller plane than scheduled) so lots of people left behind. Don't know her name but she had the best personality and really took care of a lot of people not happy being late of stuffed into a very small plane."
缺點： "Delays happen but DCA is a pretty big hub not to have a big enough plane to get passengers on board who are already delays. You had to pay $700 vouchers to a whole bunch of folks so whatever profit was possible went to vouchers instead."
優點： "Boarding priority for infants"
缺點： "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
缺點： "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
缺點： "Make seat available for two of us together not every one in a deferent row"
優點： "The flight attendants"
缺點： "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
優點： "The flight attendant was very nice and tried to make our long delay tolerable"
缺點： "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
缺點： "How is it possible, in this day and age, that American flies a 9.5 hour flight with no individual seat screens, just the 1980's style middle-of the-aisle screen with 2 x TERRIBLE movies?? I know, there are much worse things in life, but an Airline that claims to be SOOO big and great, this is a total disgrace, seriously. And try to explain that to my kids-ages 9 and 10-who had NEVER flown a plane without individual screens (and my son has been already to 20 countries....yes, we fly.) Did I mention that the food is the worse in the industry in this airline? Give me now a reason to keep flying American, please...."
缺點： "no air jets. told it was an old plane with no air jets. Very uncomfortable flight for 7.5 hours."
缺點： "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
優點： "The non stop flight Guatemala- Chicago"
缺點： "Just a cookie and drink for international flight(4 hrs +)"
優點： "Flight attendants were the best ever."
缺點： "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
缺點： "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
優點： "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
缺點： "No complaints!"
優點： "Nice crew"
缺點： "Delayed and didn't try to speed up the delay"
缺點： "Food was dreadful and plane was very cold and that was in first class"
缺點： "Not enough time in London to change planes. We missed the flight"
優點： "Rude staff at the check in counter both flights. Very disappointed in American"
缺點： "Rude agent at first check in and again at second check in"
缺點： "No power outlets our video screens at seats. No food served on 4 hour flight."
優點： "Went without a hitch"
缺點： "Food service was not announced. Take off was delayed one hour"
優點： "Travel time"
缺點： "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
優點： "They took me to my destination"
缺點： "Veeery late, no information"
優點： "Crew was nice"
缺點： "Uncomfortable outdated plane. Will choose another airliine next time."
優點： "The newer plane is the only nice thing."
缺點： "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
優點： "- Got to the destination early."
缺點： "- time it took to get off the plane. - time it took for baggage to come out. - being forced to check in my carry on bag that had fragile items."
優點： "The food"
缺點： "The smell of the bathroom"
缺點： "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
優點： "it was a reasonably priced flight, so I guess having to put up with the delay and a cramped plane is what you should expect"
缺點： "the fact that we were delayed for over 3 hours (mechanical? then switched plane). The plane itself was really cramped - I realize you have to put up with that on domestic flights, but international, really??? American should figure out other ways to cut costs."
優點： "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
缺點： "Rain during boarding"
優點： "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
缺點： "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."
優點： "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
缺點： "My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in."
優點： "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
缺點： "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."
缺點： "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
優點： "The stewardess was professional and engaging; very helpful."
缺點： "I would have liked to watch a movie, and I don't believe there were any monitors."
優點： "Easier to board. Smaller plane so not as many people to climb over"
缺點： "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
缺點： "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
缺點： "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
優點： "Very nice crew"
缺點： "boarding delay due to bumping my seat twice"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Crew was kind and apologetic after 2.5 hour delay, provided water before take off and tried to be accommodating."
缺點： "The change of planes forced our family of 4 to all be separated. In order to care for my ill husband I had to accept a seat change to a middle seat. Our original seats put us in seats 18 A B. My daughter was ticketed in row 40 and my son in front. We paid for economy plus, 1 out of 4 didn't get it!"
缺點： "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
優點： "Everything was fine and normal except the crew."
缺點： "My flight was a later one in the evening but all the crew showed was that they were ready to go home."
優點： "Can’t think of anything"
缺點： "The flight in was delayed so we missed our connection. They took our luggage, split our group up and refused to give us accommodation or even a tooth brush or blanket. We asked a united agent for help and she suggested we can call customers service once we get back to LA. Writing this review as we are still stuck in DC. I understand that low level employees can’t do much but at what cost does one get empathy?"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The flight arrived safely and arrived on time."
缺點： "My one time United club passes were not honored. Everything is an upcharge. Newark airport is awful going terminal to terminal by bus."
優點： "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
缺點： "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
優點： "Food was ok"
缺點： "Entertainment was terrible., music not working . Small and horrible selection of films with subpar quality and sound. No where to charge phone. SAS has excellent entertainment system even in economy"
缺點： "A 5+hr flight and a bag of pretzels for a snack? Cheap! Unfriendly staff at Panama airport"
優點： "The fact that the flight was very smooth, easy landing and we were on the same flight with our friends."
缺點： "I felt, cramped in my seat, NO DARN SNACKS for a 4-hour flight, no TV/MOVIE and why do you only give customers a half can of soda/juice????"
優點： "On time, quick and efficient boarding."
缺點： "Entertainment system didn't work on my phone. Crowded seating, even in Economy Plus."
缺點： "Flight didn't happen due to reschedule from delays"
優點： "The trip went smoothly and it was on time. The Crew was nice and efficient"
優點： "At minimum you want to be sitting in economy plus."
優點： "They started food service immediately, offered free wine and beer. Were very helpful in getting carry-on in storage bin."
缺點： "2 hour delay in leaving."
優點： "Staff did its best even understaffed"
缺點： "The delay, bad food (all spicy)"
優點： "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
缺點： "The airline gave all the passengers access to the movies and television channels."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight was on time and our luggage arrived on time."
缺點： "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
優點： "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Crew stop carry on bags when there was still lots of roon"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The captain continually updated is as we were waiting for a gate to enter."
缺點： "The wait in SFO was long. The plane was warm without air circulation. My connecting flight was not held for me and actually departed 10 minutes early. I had to wait 4 hours for the next flight at which I was told they would seat me at the end of boarding. I was never seated and after repeatedly asking was told they would get me on the next flight. Poor customer service."
優點： "Staff was so hospitable"
缺點： "Crying baby"
優點： "Some of the people I dealt with were nice. All of the flight attendants and pilots were nice."
缺點： "United only had one person working to check people in, and due to a lady with 8+ bags that the only agent had to take 20+ minutes with (while the line stacked up behind us), we ended up missing the first leg of our flight. Told us our bags would be checked all the way through, and they weren't. Checked bag got lost on the way back (again, due to misinformation from United on whether our bag would be checked all the way through), and when we got them back they had obviously been rooted through, with no note left by TSA. I fly often, and this was one of the worst flying experiences of my life."
優點： "Service was great!! Very nice empolyees will be back!!"