Came from overseas (India). Had a 10 hours lay over then my connecting flight got delayed for 3 hours. Aweful experience
優點： "Landed early and everything was just as expected."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The crew was really nice"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "We had a 3 hour delay."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Excellent food and service"
缺點： "Cabin very cold."
優點： "Crew was very nice."
優點： "Loved that I was in the single seat and it was a quick flight"
優點： "Crew was great, flight was very comfy"
缺點： "Attendant was not friendly"
缺點： "Flight was canceled"
優點： "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
缺點： "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "The United agent at the gate in Maui was terribly rude. She didn't even acknowledge that I was waiting in line to be helped for about 5 minutes. She went on the plane to check something for me and didn't return until 10 minutes later. When she came back to the counter, where I was still waiting, she started to talk to her coworker about chocolate and how great the crew was. She then turned to me and said, "can I help you?" She didn't even remember that she was in the middle of helping me! When I reminded her she was like "oh that's right" but didn't even apologize. The flight was delayed 2 hours which was pretty annoying too."
優點： "Clean waiting area; enough room overhead for my carryon bag."
缺點： "Couldn't get internet based entertainment on my iPhone as advertised"
缺點： "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
缺點： "Wifi never worked, mentioned several times to crew and didn't have decency to check or follow up. Attendants were crabby at best and were acting like they were doing passengers a favor by even. Wing there. Very rude and unprofessional to every question. Captain came out to go to bathroom twice and chatted up remaining flight attendant for several minutes- making it so passengers couldn't approach restrooms."
優點： "The crew at the gate and on the plane were very pleasant."
缺點： "The flight was greatly delayed making for an extraordinarily long travel day. It seems that almost every time I travel on United, there are delays and problems."
優點： "The flight attendant was professional and pleasant"
缺點： "Boarding in Houston was disorganized"
優點： "Newark flight was cancelled due to mechanical problems. I returned home and Caught another flight the next day through Chicago, as I didn't want to spend the night in the Chicago airport waiting for a connecting flight the next day. The flight crew, United airport personnel, and TSA were all very courteous and professional."
缺點： "There wasn't enough gate personnel to help everyone re-schedule our cancelled flights. The waiting line was very long. All media entertainment had to be paid for in order to access it. Seats were narrow and uncomfortable."
缺點： "Two hours late!"
缺點： "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Two hour delay because of scheduled runway maintenance in sfo. If it's scheduled, then why didn't United plan around that"
優點： "Onboard service"
缺點： "The fact that we had to pay extra in order to have room to Cross our legs."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Gate and customer service agents were kind."
缺點： "Gate agent and computer decided to give standby seating to terminal traveling customers after a weather delay pushed our original flight past my connecting flights departure. E.g. The airline could have let me make my connection, since other guests, who had no connections to make and were also stand by. In addition, customer service refused to offer a hotel voucher, instead offering a third-party 'wholesale price' coupon to participating hotels. The discounted price is more than the flight! Perhaps United could acknowledge the priority conflict of causing overnight delays and offer a flight voucher..."
優點： "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
缺點： "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
優點： "Delays, rudeness, doesn't have its act together. Must be United Airlines"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "This is by far the best flight experience ever: spacious leg room-awesome, snack and complimentary drink-bomb.com, and got 20 min earlier than expected-smooth as butter. I love United."
優點： "I liked the size of plane didn't feel cramped."
優點： "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."