缺點： "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
缺點： "Leg room and seats did not recline - would not have flown Hawaiian if that was known"
優點： "Crew was amazing. Ride was smooth. Plenty of food and entertainment. Thumbs up!"
缺點： "I was I could adjust the seat more . I was in flight 11 hours"
優點： "It was comfortable and food was served, which is rare on airlines."
缺點： "Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint."
優點： "Entertainment choices good"
缺點： "Worst food offerings. Not enough food offerings for 10 hour plus flight. Poor entree quality for international flight."
優點： "The Aloha and smiles!"
優點： "Crew was friendly and helpful"
缺點： "The chairs were definitely and lacked cushion in Hawaii Airlines"
優點： "Free food!!"
優點： "Timely flight, cabin was more spacious than United’s, and was kept at a comfortable temperature. Food and drink service was well timed and the meal was good!"
缺點： "It was hard to connect to the Hawaiin entertainment app. Couldn’t get to load; couldn’t use it!"
優點： "Hawaiian Airlines is fantastic. Great crew, great service. Nice refreshing juice!"
缺點： "Nothing was bad. It was fantastic."
優點： "The check in, boarding and flight crews were very kind and accommodating."
缺點： "No real entertainment without paying for it."
優點： "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
優點： "Friendly staff, clean, modern aircraft, on time departure and arrival."
缺點： "Veggie pasta lunch was a disappointment; pasta was stiff and not tasty. Also more free entertainment would be nice."
優點： "On time,friendly staff."
缺點： "No room,food so so, way charge for entertainment?"
缺點： "Flying first class, only one bag that was #54. Had to pay $75 for a “heavy” bag; even though I am allowed 3 checked bags! I was outraged. Only flying from Kaua’i to Honolulu. (Then Delta to Atlanta). Very rude ticket agent, then rude flight attendants."
優點： "It just a quick flight from Kihue to Honolulu so you can’t expect much. You go up, you come down. Not much time for comfort or for. At least we got juice."
優點： "No food, or entertainment but was fine. quick ride from one island to the other."
優點： "Friendly nicer than usual attendants."
缺點： "Seats seem tighter than boeing. Horrible turkey pastrami sandwich."
優點： "The on time arrival."
缺點： "Upselling, luggage charges, age of the plane. Chair controls did not work. Could not get a seat next to my husband although I booked 6 months ahead of time and chose seats."
優點： "One of the worse flight experiences, if not the worst. The crew was indifferent and disrespectful to our dietary restrictions on a 5 HOUR FLIGHT! It’s worth noting that when I say “our”, I also refer to my visibly pregnant wife. We asked one crew member for water (WATER!) and were told they ran out. Moments later, the same crew member was passing out water bottles to other passengers. There’s much more to say about our flight, but if theses two instances don’t prompt a change, then the rest won’t matter anyway."
缺點： "Did not like anything about this flight!"
優點： "The seats from a comfort standpoint and the flight attendants did an ok job"
缺點： "Hawaiian Airlines Customer service from the bottom of the food chain up was the worst CD experience i have ever had. I had an issue and needed to get on of the reservations cancelled and get a voucher. I purchased 4 tickets but since one was in another persons name i had no jurisdiction over it according to them. They kept putting me on the line with different people in another country who had zero CS skills. Then they kept telling me that my reason doesn’t matter and that they had guidelines. And it was a pre written script because they all said the same thing. When the manager called me they basically made me feel an inch tall. Then when corporate (Hawaiian airlines) called me they told me the same thing. Basically held me hostage for my money and then sold my seat to someone else."
優點： "Friendlier-than-average flight attendants and complimentary meal."
缺點： "NO vegetarian meal options."
優點： "One of the best airlines going."
缺點： "What's not to like?"
優點： "Sufficient overhead bin space. Mostly very pleasant crew."
缺點： "Although airline recommends arriving two hours before flight, staff not ready for booking. One crew member a bit grumpy."
缺點： "That you had no "free" movies"
優點： "LOved the Airbus plane with chargers and video screens at each seat! Super friendly crew and attentive continuous service!"
優點： "The aircraft was very clean and comfortable, and the seats were spacious, with enough leg room. The crew was very friendly and helpful. The lavatories were placed well, so you didn't have to walk too far to get to them and they were kept clean throughout the flight Hot meal with complimentary wine was a very nice touch. Boarding process went very smoothly."
缺點： "There was NO WiFi on the plane. Not even for purchase. They kept the temperature FREEZING, and blankets were ONLY available for purchase. Prices were not listed for any of the purchase items.either on the printed menu in the magazine nor on the screen. Touch screen was very slow,"
缺點： "Overall front counter customer service is terrible."
優點： "Great leg room in coach! Polite and helpful staff."
優點： "Safety first. Great service, new well maintained planes."
缺點： "Nothing to dislike about this airline. My second time flying to Hawaii and I always choose Hawaiian Airlines regardless of vacation package choices."
優點： "Served food, on time departure and arrival"
缺點： "Entertainment expensive"
優點： "Service, movies are numer one"
缺點： "Nothing to not like on this flight"
優點： "Very accommodating to meet the needs of my parents who are elderly"
缺點： "Wish flight also available out of Liberty-Newark airport which is closer to home"
優點： "The crew was friendly, and I appreciated the in-flight meal."
優點： "I had wheelchair service & the staff was very good."
缺點： "One of our two checked bags did not arrive. After many problems we were finally told it would be delivered to our home between 10 & 11 p.m. It did not happen & I kept phoning the 2 numbers we had, no one ever answered. There were 10 of us celebrating our 50th Anniversary. AT 2.30 am I finally went to bed pretty upset It was left at my door at 5.30 a.m the next day. Poor communications after a wonderful celebration in Hawaii."
優點： "The meal and the incredible service. Will definitely fly again."
缺點： "Nothing, keep up the good work!"
優點： "Crew was very sweet."
缺點： "Huge plane, took forever to board, forever to deplane, giant huge hassle. Made me feel like I was going to the mainland instead of a nice little interisland. Won't be doing that again..."
優點： "the plane was comfortable and staff was courteous"
缺點： "my bag from island air never made it Oakland"
優點： "Friendly helpful staff; smooth flight, served a meal!!! Great movie selections"
缺點： "Tight seats."
缺點： "My sister and I were not assigned seats on our boarding passes. There was another gentleman there with us who also didn't have an assigned seat on his boarding pass. We were all waiting at the gate for half an hour but there were no Hawaiian Airline employees to help us. They started boarding people on the flight and we were just standing there at the gate with nobody to help us. Finally I ran over to the adjacent gate that was also run by Hawaiian and asked if they could help. Initially they told me to go back to the gate but I expressed my concern that our flight was already boarding and I needed a seat so they finally helped. The gentleman tried doing the same thing but came back saying "They yelled at me and told me to come back to this gate". This is so rude, unprofessional and disorganized. It certainly left me with a bad impression of Hawaiian Airlines, which is too bad because I will be traveling to Hawaii quite a bit this year."
缺點： "You have the odacity to charge for entertainment on a trans-pacific flight. Your crew members did a poor job of redirecting the travelers-- they were constantly ignoring the seatbelt sign and were standing during landing."
優點： "Boarding was a breeze."
缺點： "The overhead light was left on way to long, which made it hard to go to sleep. I had also hoped for a snack of some kind before landing."
缺點： "There were a couple poorly made Hawaiian airlines videos bit to watch ANYTHING else there was a fee. Even to watch movies f pm the 1960s. Baggage feet increase for each bag. Check on crew was extremely rude and got mad that I tapped them with luggage when they were totally in the way. Will not fly Hawaiian again. Also, the seats were way to close together and it hurt when the person in front leaned back."
優點： "Smooth ride. Thank you!"
優點： "Crew was great. Left you alone if you wanted to sleep. Flight was uneventful and that's good."
缺點： "No wifi in the airport or on the plane?! So on a 6+ hour flight no entertainment unless you rent a $15 dollar tablet."
優點： "The seats were amazing... very comfortable."
缺點： "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."
優點： "Loved the food...great flight almost better than good but seating was a little tight"
缺點： "Seating space not too good"
優點： "Crew polite and professional. Nice atmospheric pre-flight videos. The offer of a free rum-spiked drink was nice, though I couldn't take advantage because I had to drive home."
缺點： "Plane was WAY too cold for a flight from Hawaii to LA! Also, very limited free entertainment choices. Wasn't about to pay $8 to watch a movie."
缺點： "No gate when we landed."
優點： "My flight attendant always smiled and was very hospitable."
優點： "Boarding was super easy. Great entertainment."
缺點： "Overall comfort. Space to relax."
優點： "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
缺點： "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."
缺點： "The plane was ridiculously hot, also connecting to the entertainment via the app was terrible."
缺點： "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
優點： "It was on time"
優點： "Short flight"
缺點： "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
優點： "The free entertainment was great! Left on time and arrive time. No lost bags and no incidents."
缺點： "Everything was great! No complaints. We flew basic economy so there were no frills and sat in row 26. The flight was safe and"
優點： "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
缺點： "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
缺點： "My flight was delayed by 1.5h. On top of it, there was no inflight entertainment or snack available during the 3h long flight."
優點： "The direct flight was great and made up for the rescheduled flight time in Memphis."
缺點： "Original Flight did not depart on time."
優點： "Newer plane."
缺點： "Flight delayed by 3h."
優點： "I was upgraded to business class because I had to fly home early after I suffered a crushed wrist and broken arm while in Spain. I could not have made it through the flight without the extra room and pillows and my daughter by my side."
缺點： "The stewards and Stewardesses were very unfriendly. I was in so much pain and not one person asked if there was anything they could do to make the flight more comfortable. Just the kindness of offering would’ve been so nice. One girl just threw a water bottle in my lap!"
優點： "Trip overall was great until getting baggage at baggage claim."
缺點： "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
優點： "Boarding was fast because over fifty passengers were delayed checking in due to computer problems. Air conditioning was good."
缺點： "Flight delayed almost two hours due to computer problems. Seat pitch (room for knees) very limited, felt like I was packed in like a sardine. Crew should have provided refreshments (not just tepid water) and snacks during the delay. Pilot announced computer problem solved and remaining passengers would be boarding in fifteen minutes which turned out to be closer to an hour."
優點： "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front Good service."
缺點： "Long flight from CLT to LAX was warm. Not sufficient cooling and airflow."
缺點： "Confusion when boarding. Uncomfortable seat. No entertainment on a international flight! What kind of person thinks that is a good idea? I thought I will be flying British Airway for the flight back home that is why I bought this whole flight ticket. If I had known it will be AA flying back, I would fun as far away as possible."
優點： "Nice legroom! Easy boarding, everything good and on time. Short flight so didn’t use entertainment."
優點： "Nice new video entertainment system was good as were electric outlets . Adjustable headrests good too. Crew fine..."
缺點： "No food for 4+ hour flight . Seats incredibly cramped . Gee whiz ."
優點： "arrived on-time"
缺點： "We were booked in the very last row (unable to select a seat at the time of purchase) and had a rough time of changing the seats. The entertainment system was having problems and the whole entertainment system had to be re-booted about 90 minutes into the flight. It still didn't fix my seat's TV. Otherwise the trip was uneventful and we managed to get better seats on the return flight."
缺點： "The crew met their requirements. I dont think you’ll survive they dont go beyond."
優點： "The crew was professional and friendly"
缺點： "No individual movie screen. Entertainment bad for an international flight. I paid for selected seats but did not receive, instead our family was scattered about the plane."
優點： "I got there in one piece. Even made my connection (barely)"
缺點： "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
缺點： "Our audio did not work for movies. The food was super cheap"
缺點： "Thanks for the cheap flight. Oh wait, still over $200 and they passed out iceless water. Why can't they give coffee as an option or heaven forbid, anything other than iceless water?"
優點： "The staff were friendly."
缺點： "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."
優點： "Huge clean plane"
缺點： "Cramped seats"
優點： "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
缺點： "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
優點： "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
缺點： "paying extra for a small seat was really frustrating"
優點： "Brand new plane. Every single airline rep was so happy and so pleasant."
優點： "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
缺點： "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
優點： "Pleasant flight for the hour ride. Not bumpy at all."
優點： "good selection of movies"
缺點： "Mess up between the 2 airlines operating the 2 different legs of the journey means that we didn't get our boarding pass and (the worst) seats until 1h15 before departure... and we were not the only ones facing this stressful situation. One luggage lost, with Iberia luggage delivery service team in Barcelona being slow to understand how to work a google map."
優點： "Everything went more smoothly this time than on our way to Phoenix. Even though the airport was quite crowded they had enough staff to get us through baggage check fairly quickly. They flight was smooth."
缺點： "No problems on this leg of the trip."
優點： "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
缺點： "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
優點： "Movies and on time departure and arrival"
缺點： "Crazy uncontrolled child in row across from us."
優點： "Overall, the trip wss very good. I would have given a five star rating if there was enough legroom between seats so that my knees didn't hit the seat in front of me."
缺點： "On a 5.5 hour flight, a snack would have been nice. Crew needs to be friendlier like in the old days."
優點： "Everything smooth. No hang ups"
優點： "I was able to fall asleep and we didn't have to wait at the dock very long. Arrived on time and no delays."
缺點： "They flight attendant I had who took my drink order seemed distracted and basically threw my pretzels down on my tray table."
缺點： "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
優點： "Crew were all very friendly. Boarding was pretty quick."
缺點： "One passenger constantly got up from his seat to stand next to mine, using my arm rest to lean on, to talk to his girlfriend. They didn't speak english so didn't seem to understand or just ignored my attempts to kick him off. Advertised free movies but you had to pay for most of them."
優點： "Flight was on time."
缺點： "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
優點： "The entire process was wonderful. Friendly crew, great flight"
缺點： "Delayed 2 hrs"
優點： "The flight was efficient and the crew were courteous."
缺點： "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
優點： "Unable to Rate food & entertainment (night flight) I can, however, rate comfort since it was the worst crammed in seating ever!! They talk about the increase in violent behavior. Perhaps American Air could step up to the plate and offer a bit of comfort for hard working passengers. How? Easy to figure out!! Give us leg room for crying out loud."
缺點： "Crammed seating... No leg room.... Volunteered to check carry on... (Big mistake) had a longish wait for bags.."