The boarding process was uneventful and normal. The plane was on the smaller side and a tight fit. Most people had to plane side check their luggage. The pilots seemed pleasant. We waited about an hour from leaving the gate to actually taking off with no information from the crew as to what was taking longer than normal. The flight attendants were informative but aggressive about the mask policy and spoke on the PA system often and for long periods of time. The attitude of the flight crew about several issues made the passengers tense. We arrived about 30 minutes behind schedule but safely.
A REVIEW BASED ON FACTUAL EXPERIENCES ON FORIGN CARRIERS AND THEIR SERVICE COMPARED TO AA and Other US CARRIERS, FIRST CLASS WHAT ? YOUR price for what not much more then a premium class seat AND ALL YOU OFFER IS a can of coke and a pkg of Fig Cookies ? Seriously. All 4 of my flights were first class, Joke of an offering, and each one sucked, I am American and I have flown over 800,000 miles and over 650 flights in 4 years, out of all these flights I've only flown US Carriers 12 times and I know that is a factual number. Jet Blue I will fly again, they act are a good and ran and they know how to take care of their guests AMERICAN AIRLINES JUST SUCKS Cathay pacific, Eva Air, Air Asia, Asiana, Korean Air, ANA, Thai Air ways and many more, I fly business class and every one of these airlines blows away these Sad Poorly ran US CARRIER'S, ,
優點： "Great comfortable seats"
缺點： "Too much turbulence"
優點： "Easy boarding process, friendly crew member and smooth flight"
缺點： "The flight was delayed which impacted our connecting flight."
優點： "Clean plane, fast boarding process."
缺點： "No power to charge a device. This really is unacceptable in today’s world."
優點： "Staff was friendly"
缺點： "It was crowded"
優點： "Crew was amazing"
缺點： "food and entertainment (5+ hours!)"
優點： "I like to staff and flight."
缺點： "My legs are too long for the seats"
優點： "Roomy seats excellent service good food"
缺點： "Need better choices of movies"
缺點： "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
優點： "Crew is helpful, seats comfortable, flight and baggage on time. Food was good for the airline."
缺點： "International connection experience is awful. I understand that AmericanAirlines is not responsible but no help or explanation was provided either."
優點： "Food was okay"
缺點： "Seats were uncomfortable. The tv at key seat did not work at all initially. Crew tried to re- boot it but it still didn’t work properly Flight attendant in our area was brusque and rude. And none of the others said a word to us"
缺點： "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
優點： "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
優點： "Crew was nice."
缺點： "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
缺點： "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
優點： "The only good thing about this flight was the free plastic cup of water they gave us right before we landed. Thanks!"
缺點： "The stewardess was outright mean! I am disabled and showed up in a wheelchair. The woman had the nerve to ask me if I was really disabled or if I was using it to cut the line. It was really horrible!"
優點： "USB port at seat. Smooth ride and landing. Complimentary wine."
缺點： "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
優點： "It was on time. I liked the head rests on the seats."
優點： "After we were boarded and ready to take off, the power on the place went off. They kept us there without any AC or even air draft for about an hour. It was hot and stuffy. They took forever to let us know what was going on. Everything else went well. I just wished they had kept us appraised on a more timely manner and had done something to control the temperature of the plane."
優點： "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
缺點： "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
優點： "Good time for flight"
缺點： "Tight, hot inside plane, no refreshments"
優點： "On time arrival"
缺點： "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
優點： "Loved all the meals. Tasty, well-coordinated."
缺點： "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
優點： "On time, non stop"
缺點： "New higher prices for less service."
優點： "great flight! THank You"
優點： "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
缺點： "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
優點： "The un seat entertainment"
優點： "Comfortable and food was great So was the service"
缺點： "No complaints"
優點： "Staff were helpful."
缺點： "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
優點： "A crazy day at the airport with TWO unattended baggage threats that created a back log at security. Efficiently boarded the plane and took off on time, arriving early."
缺點： "Taking a bus to the plane, being forced to wait on the bus in hot conditions to board, having to climb stairs to access plane."
優點： "Great hard working crew. Good food and snacks. On time!!!"
優點： "Comfy/roomy seats, friendly staff, female pilot!!"
缺點： "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
優點： "Crew was fine and meal service was decent"
缺點： "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."
優點： "Flight attendant"
缺點： "Delays Was told my ticket had been canceled"
優點： "Flight was great. Landed a few mins early"
缺點： "Not much selection of snacks. No tv"
優點： "Each person having their own screen for movies and Tv is great! Food good/ too much but spaced apart very well...overall excellent service"
缺點： "Being pulled aside prior to boarding because we did I not have a sticker on our passports... otherwise boarding was excellent!"
缺點： "Entertainment screen did not work which affected 6 passengers, rows 34 and 35. Flight attendants kept saying there was nothing they could do. They didn't return to give us an update. We had to ask three times to different attendants."
優點： "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
缺點： "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
優點： "Boarding was smooth"
缺點： "Plane is dated and a little crowded"
優點： "There was a lot of extra room on the flight so it was comfortable. The meals were tasty. I was glad they gave us a few snacks in addition to the main meal and the dinner snack with the tart and the sponge taper very good."
缺點： "The monitors were very difficult to use. I had to press them multiple times to change the screen"
優點： "My wife and liked the food selection during both flights. We also liked how one of five flight attendants actually seemed to enjoy their job. And also how that one flight attendant made sure we were taken care of."
缺點： "Initially upon arriving in phili, my wife and I boarded the plane and I walked on the plane first than immediately my wife was asked by a flight attendant if she was supposed to be on the flight without any explanation at all, it was weird and disheartening. Also other than one flight attendant actually seemed to enjoy what they were doing, and I am a big customer service man, and some of the attendants didn't seem to care AT ALL at many points, very disappointed. Also he plane that we took out of the United States to go to Ireland was very small, and the plane to return us to the states was very small as well. The flight from our connection in phili to go to Charlotte was the biggest plane we had, just for a two hour ride.. really disaipointsd with American Airlines."
優點： "The flight was on time, I like the assigned seat, and the service was pleasant."
優點： "The actual flight was fine, no surprises. Food was better than average in Economy, crew was very attentive."
缺點： "This was a code shared operation. Iberia issued my ticket but flight was operated by American Airlines. That made it difficult to reserve my seat in advance, and impossible (literally!) to reserve a special request meal. Online request wouldn't work so I called Iberia. They said they couldn't reserve the meal, I needed to call American. So I called American, they said they couldn't reserve the meal (even though the plane would be catered by their contracted food service-go figure THAT out!) and I should call the travel agent. Called the travel agent, who said I needed to call Iberia! Apparently no one could (or would) be responsible for my satisfaction. So the message here is: Beware the Code Share!"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Kept getting delayed"
優點： "The crew was great However my neighboring seat mate tray was stuck. They compensated both of us however those should be check in first class."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "I typically have a way better experience with United than I do with the cheaper airlines (such as Frontier & Spirit.) I like that I can check a bag for free when I book with my mileage credit card and that I can carry on a bag without hidden fees."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Worst crew, bad food, small personal space. Cheapskate company."
優點： "Had an entire row to myself. So I stretched out to sleep all the way on the red eye."
優點： "not much"
缺點： "too many crying babies"
優點： "Flight was on time. Everything went smooth for being in coach."
優點： "There were some great employees but unfortunately one of the team didn't share their personality"
缺點： "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"
缺點： "Tight seats, seat belt uncomfortable"
缺點： "Delayed departure and several gate changes"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
缺點： "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "There was a delay due to thunderstorms and the female pilot handled it extremely well"
優點： "FREE TV on the plane....all planes should have it."
缺點： "Flight never happened. American Airlines saved the day. It seems to me, the issues with United are deeper than we ever thought. I was highly disappointed with their inability to rectify the situation."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "i sat in front of the exit row which was feeezing. My boyfriend and I needed extra blankets because it is a red eye and sleeping is important but they would not give them to us. We were pretty much shivering the entire way home and could not sleep."
缺點： "Flight attendant were not courteous"
缺點： "No internet so made for a boring flight"
優點： "Staff was very kind and genuine"
缺點： "the plane was absolutely freezing cold!"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Internet was down the whole time"
缺點： "Not enough leg room or seat size. Just uncomfortable."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
優點： "very smooth and fast"
缺點： "some of the united employees were rude"
優點： "The man at the counter gave me a much better seat than I originally had. He was pleasant and very customer-friendly. I can't remember his name but he had brown hair, glasses and a mustache. I was extremely exhausted from my Las Vegas flight and it helped me greatly."
優點： "I did like that we boarded quickly and efficiently. The attendants were very respectful and kept very quiet throughout their food and beverage service so others could sleep which was quite professional."
缺點： "I didn't like that the only guy on the flight that kept his light on the entire trip had to sit next to me. I was able to sleep regardless, and I understand that it is out of the control of the crew or myself or anyone but that guy... but that was less than desirable. Other than that, great flight."
優點： "Everything went smoothly and as planned"
優點： "Attendants were nice."
缺點： "No entertainment screens & last seat didn't recline."
優點： "In flight entertainment worked. Staff was friendly."
缺點： "I had no issue with the delay, things happen. I was dealing with a knee injury and the gate plan had us all over the airport. It was quite frustrating to get to a gate in another terminal only to get told we were being moved back to the terminal we had just come from! Then that gate was changed again, involving another long walk on said bad knee!"