Not First class seating or service
Awful awful awful Got an email notification in the middle of the night that flight was delayed and that we would miss our connecting flight so we scrambled to get seats moved. THREE HOUR WAIT for customer service.
Very little time to connect with the next flight made my loose my connection
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
優點： "The flight wasn't crowded so I had a whole row of seats to myself."
缺點： "A less starchy/high carbohydrate meal. More green veg."
優點： "Absolutely positively nothing."
缺點： "Everything literally!! Plane down for maintenance, rebooked four times and not willing to spend 48 hours in an airport due to incompetence. Never flying American Airlines. Will use Delta from now on."
優點： "Fast food service"
缺點： "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
缺點： "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
優點： "Left on time or a tad bit early, arrived early."
缺點： "When I checked in, it indicated a smaller plane. I thought I was going to be in a window seat, instead middle. I also wasn't able to carry on my bag, had to check, and then wait at baggage terminal."
優點： "Great crew"
缺點： "Stop sending rental car emails with cheap prices and then I try to reserve a car and the price is doubled"
缺點： "Only snacks available at 5am"
優點： "The airline did a great job, it was the neighboring passengers that made it horrible."
優點： "Flight was great!"
缺點： "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
優點： "Nothing Flight was delayed , which made me miss my connecting flight."
缺點： "Mostly the staff who were not friendly at all. Two of them were very arrogant and ignorant. I’m not looking forward to my flight home and I’m thinking of changing airlines. I’ll never travel AA again. Very disappointing."
優點： "Staff very professional, everything else went as planned. That's all one needs."
缺點： "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
優點： "The staff was great, they were on point tending to the needs of all passangers. Good leg room"
缺點： "The plane was old, it did not offer the amenities of newer planes. The jacks to plug the earphones weren't working"
缺點： "The cabin crew on the flight to Barcelona acted like they really didn't want to be there. From telling me that they'd serve everyone when they had the chance when I asked for water to shouting down the aisles to each other while passengers tried to sleep and having an overall feeling of being incredibly stressed out by basic requests (a bottle of water, help operating the entertainment screen, etc), they made the flight decidedly less enjoyable than an intercontinental flight in economy class already is. They were not rude to me personally, more just disinterested and apathetic, but I did witness one of the flight attendants being downright rude to another passenger. This was not a British Airways crew, but an American Airlines crew, and they treated us like they were doing us a favor by paying us any attention rather than treating us like it is their job to serve passengers courteously."
優點： "Same size and capacity flight, my instrument was not an issue."
缺點： "For the love of god American Airlines you can’t have one person threaten to arrest you for trying to carry a guitar onboard and then someone else on a flight two hours later personally assist you in packing the same guitar into an overhead."
優點： "Good space in premium"
缺點： "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
缺點： "There was only a shared screen. And the AA Entertainment app didn't work"
缺點： "Flight got Delayed but they were efficient enough to get an alternate flight as fast as possible"
優點： "Nothing at all"
缺點： "It was very hot inside the plane and dificult to sleep No breakfast when we arrived in Brazil In Lima, after the flight from Miami, the period for the connection to Brazil was very short. At the airport, when I inquired about attention to get through the security line, the answered was that we have to ask for permission to pass before the passagens that was waiting in queue."
缺點： "Plane not ready to go because of missing trash bags"
優點： "Clean plane"
缺點： "No food"
缺點： "Taking a bus to the Tom Bradley terminal"
優點： "Voo pontual, atendimento da tripulação, serviço de bordo, qualidade da aeronave."
缺點： "no complaints"
優點： "The crew on the actual airplane was fine. And we got here."
缺點： "The gate agent was very rude at CLT, and no one was giving us real updates about why our flight was getting delayed, they just kept pushing the time fifteen minutes each time we got close to the boarding time without communication. I get that there’s weight restrictions, but they gate checked my bag on a hardly full flight. I’ve now been waiting an additional 20 minutes after already being delayed over an hour."
缺點： "BA redirected online check in to AA and seats were available early, not 24 hrs before flight, what is different seat policy from BA. I didn't know that and I was late to find 2 seats besides for me and my family member."
缺點： "Flight was delayed 35 minutes. No reason given."
缺點： "Delay due to mechanical glitch which should have been checked before boarding"
缺點： "No preliminary information that no meals are included."
優點： "Friendly , kind, crews"
缺點： "No good entertainment ,prefer personal t.v sreen"
優點： "i slept though not too comfortably."
缺點： "I literally wasn't given a glass of water or any food. I fell asleep for a bit but wasn't woken to be asked if I needed anything when they came around with the carts. It was a 5 hr flight."
缺點： "Terrible plane. Old. No tv. No charge points"
缺點： "This flight was operated by Avianca, the flight was delayed 2 hours at the beginning, they said they will give as a voucher for food while we wait, when I went to the counter they said they don't give anything for a 2 hours delay. Then the flight was delayed a 1/2 hour extra, it was not even announced and we ended up boarding at 12:15am from a flight that was supposed to leave at 9:35pm, then the plane was waiting for 1/2 hour before we went abroad and I ended up arriving at 2am to my destination when I was supposed to arrive at 10:45pm, this was the worst fight experience and we didn't even got an apology for the inconvenience."
優點： "Cheapest flight to Cyprus"
缺點： "Dirty, cramped, and they neglected to send my luggage on from Amman."
優點： "Not much to like, plus we were late"
缺點： "Seats were uncomfortable, no in-seat or personalized entertainment."
優點： "Entertainment was bareable"
缺點： "Seats tight and barely reclined, not clean, neighbor got sick no one attended to him."
優點： "Newly refurbished plane"
缺點： "Ran out of red wine"
優點： "Good preferred seat."
優點： "Good service, as efficient as possible"
優點： "The crew on the flight was very nice and extremely helpful."
缺點： "The flight was oversold and we almost didn't get on the flight. When we finally got our seat assignment my wife got her seat but mine was taken and they had to ask someone to give up their seat."
優點： "Aircraft 777-200. I've seated in row 14, wich have great confort for legs."
優點： "We got to our airline with plenty of time around 7pm . We got delayed 3 hours. We have no annoucement. Service costumer representative was rude and did not want to give updates on our flight. Horrible experience."
缺點： "A free plane ticket."
缺點： "Delayed over 6 hours for a two hour flight. The only compensation provided was to offer a cup of water. Sad"
缺點： "Im still in dallas.....very angry"
優點： "Love bed it! Would recommend to family/friends"
優點： "O bom humor do comissário de bordo."
缺點： "Atraso (nos voos de ida e de volta) sem que tenham sido dadas explicações ou informações."
why did they have to check me and and my backpack without any reason and my permission at gate 33 ? And they forgot to check my duty free bag, i was at the duty free to buy cosmetics the whole time and try to run quick to the gate so i could board so no one have to wait on me but then got checked again by the gate for no reason..does my face look like a drug dealer or using cocain and do they know how to use and purchase cosmetics ?
It would have been better if we were offered a snack on board as our flight was delayed. We were offered beverages!
Pretty standard fare - United isn't much more than "okay" and that's when the flight is actually on time, which is about 50% of the time. Broken Industry.
Not sure why TSA prececk doesn’t work going through second round of security.
Provide blankets and a real breakfast
缺點： "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
缺點： "The inflight entertainment kept dropping out so I couldn’t watch anything."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Fast to board but had to wait for over an hour for a connecting flight to get on the plane."
缺點： "Very uncomfortable seats, no in seat entertainment"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The arrive time was excellent. Courtesy and smile faces of the Crew in Business Class"
缺點： "The boarding process was ugly, in disorder and it is a big lie you have with your business class ticket the priority option. The food was very poor. I had to avoid continue eating because I felt the food was not fresh."
優點： "Flight boarded late and then we sat there for 2 full hours waiting for paperwork."
缺點： "Neverending delay that should have taken 20 minutes."
優點： "Economy plus seating in an exit row was maybe the best airline seating I've had outside of first-class. The on board entertainment was better than average."
缺點： "The flight crew, save the one male attendant couldn't possibly seem and more disconnected and uninterested in passenger comfort or safety. The eldest attendant was simply rude and seemed annoyed at having to do her job. The other young woman couldn't seem to keep the cart from bashing into seatbacks or herself in the aisle and the flight was NOT rough."
優點： "Staff was ind and friendly. Generous"
缺點： "Wish there was better food. It was okay."
優點： "Good crew and good flight. Good for adjustment to the timezone as well."
缺點： "Food really sucks."
優點： "The flight attendants were very welcoming"
優點： "Friendly staff"
缺點： "Too cold"
缺點： "Horrible plane - the seats are so narrow that average size person can barely fit."
優點： "Had xtra legroom and Wi-Fi"
缺點： "I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours."
優點： "Our flight to Madrid was simple and uncomplicated. The boarding process was flawless, and the flight itself wasn't as full as I expected. My wife and I had three seats in which to spread out."
缺點： "The audio jack in my seat had some kind of short in it. I had to hold the wire to my earbuds in a certain way to hear properly."
優點： "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
缺點： "Not enough beverages served during long flight."
缺點： "The flight was full to capacity"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Easy boarding, room for everything!"
缺點： "On our returning flight, although I'm certain I seated us together, my traveling partner and I weren't seated near each other."
優點： "From check In to arrival everyone was friendly and helpful. Enjoyedvthe flight."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "When the flight took off I was asleep and when I woke up I was at my destination."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Good flight"
缺點： "Update the planes, been in other airlines with updated technology"
優點： "Good flight. Got to Houston early, that is always Good."
缺點： "Not going to pay to watch tv. They could at provide CNN"
優點： "Unavoidable weather delays, but overall welcoming crew and nice easy flight."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Nice, big plane"
缺點： "The entertainment went out."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "I did not like the seats. I was unable to recline and rest the way I wanted and did not like having to wait 45 minutes for baggage claim to drop my bags"