Provide blankets and a real breakfast
No food. Got a window seat and of course 21a had no window just a perfect panel of plastic
優點: "The flight from AMS to NYC was good. Great staff, easy boarding."
缺點: "The flight from EWR....the ground crew was nothing short of a disaster. All paperwork was checked during check only to be told at the gate that we needed a "blue sticker" which no one had before we could get on the plane. This caused the ENTIRE flight to basically have to check in again and show documentation. I was also asked rather rudely from one of the ground crew "if I had ever traveled before". I will never fly United again...rude, disorganized, horrible inflight service."
優點: "Entertainment"
缺點: "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."
優點: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點: "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點: "Sits not suitable for long distance travel"
優點: "Service and punctuality"
缺點: "On board entertainment"
優點: "Fast to board but had to wait for over an hour for a connecting flight to get on the plane."
缺點: "Very uncomfortable seats, no in seat entertainment"
缺點: "飛機上的食物太差了,份量又不足,全程都餓肚子,有選擇的話我肯定不乘搭聯合航空或是自備食物。"
優點: "Da food, seat"
缺點: "Da Music"
缺點: "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點: "Very enthusiastic friendly and responsive crew"
缺點: "Luggage zipper on a new suitcase was broken. No entertainment and food just ok"
優點: "The arrive time was excellent. Courtesy and smile faces of the Crew in Business Class"
缺點: "The boarding process was ugly, in disorder and it is a big lie you have with your business class ticket the priority option. The food was very poor. I had to avoid continue eating because I felt the food was not fresh."
優點: "Flight boarded late and then we sat there for 2 full hours waiting for paperwork."
缺點: "Neverending delay that should have taken 20 minutes."
優點: "Economy plus seating in an exit row was maybe the best airline seating I've had outside of first-class. The on board entertainment was better than average."
缺點: "The flight crew, save the one male attendant couldn't possibly seem and more disconnected and uninterested in passenger comfort or safety. The eldest attendant was simply rude and seemed annoyed at having to do her job. The other young woman couldn't seem to keep the cart from bashing into seatbacks or herself in the aisle and the flight was NOT rough."
優點: "Staff was ind and friendly. Generous"
缺點: "Wish there was better food. It was okay."
優點: "The flight attendants were very welcoming"
優點: "Friendly staff"
缺點: "Too cold"
缺點: "Horrible plane - the seats are so narrow that average size person can barely fit."
優點: "Had xtra legroom and Wi-Fi"
缺點: "I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours."
優點: "Our flight to Madrid was simple and uncomplicated. The boarding process was flawless, and the flight itself wasn't as full as I expected. My wife and I had three seats in which to spread out."
缺點: "The audio jack in my seat had some kind of short in it. I had to hold the wire to my earbuds in a certain way to hear properly."
優點: "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
缺點: "Not enough beverages served during long flight."
缺點: "The flight was full to capacity"
缺點: "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點: "Paid for inflight web access. Connection died 1 hr into flight. Stewardess said it happens a lot. Seeking refund."
優點: "The crew was very pleasant, food was average."
缺點: "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點: "Early arrival"
缺點: "Waiting for docking spot."
缺點: "Very little space. Travelled economy on other flights with much more legroom and space."
優點: "The pricepoint"
缺點: "Placed in last row, middle seat because it was the economy fare. But you get what you pay for! It was such a turbulent flight. Many people screamed. The captain never came on the intercom to address the problem."
優點: "The crew was very nice"
缺點: "the wifi didn't work and TV is a paid option."
優點: "Easy boarding, room for everything!"
缺點: "On our returning flight, although I'm certain I seated us together, my traveling partner and I weren't seated near each other."
缺點: "中文廣播人員結結巴巴都在亂翻譯,太不專業了 服務人員一直玩,講話好大聲,讓人不能休息,很不舒服 大家下飛機時,每間航班都會很有禮貌一直謝謝搭乘,UA871我沒感受到。"
優點: "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點: "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點: "Nothing"
缺點: "No help from United airlines when landing there for connecting flight. Asked 2 people how to get from terminal c to terminal a and no offered much help. We did ask a pilot and he suggest s the air train which was a horrible idea. We had to re enter and go through security again. We almost missed the flight thank goodness the plane was late so we barely made it as they were closing the doors. It was a horrible experience. The worst by far"
優點: "When the flight took off I was asleep and when I woke up I was at my destination."
缺點: "NA"
優點: "Scored anot exit row for no extra charge"
優點: "Flight was shorter than expected"
缺點: "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點: "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點: "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點: "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點: "I did not like the seats. I was unable to recline and rest the way I wanted and did not like having to wait 45 minutes for baggage claim to drop my bags"
優點: "Food was good"
缺點: "Well, first of all, it was operated by United. It wasn't even a Lufthansa flight. Also, there was no power outlets in economy. What year is this again??? And no touchscreen to choose what movie I want to watch?? Get with the times, United"
缺點: "deplaning the plane took longer than the actual flight. It took an extra 40 minutes after initial touchdown to get to the dock. Good thing that i didnt have a connecting flight..."