優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
缺點： "Very professional and friendly crew. Food quality was excellent."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Soo Much Food! Crew was very polite and helpful."
缺點： "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "I would recommend to everyone JAL"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
缺點： "BA flight with poorer screens and food than JAL"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "The staff"
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
缺點： "Plane was very hot"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
缺點： "I think it would be good to put more food that is geared to a more international palate."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "The seats were very comfortable, the staff were friendly"
缺點： "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
優點： "The hospitality of the crew"
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
優點： "Roominess of economy seats."
缺點： "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
缺點： "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
優點： "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
缺點： "There was nothing I didn't like about this airlines."
優點： "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
缺點： "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
優點： "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
缺點： "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
缺點： "I try to find kayak number to tell you that I couldn’t fly because I didn’t have COVID-19 test But I couldn’t find the The phone number that’s why I’m still in Amsterdam"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Better inflight entertainment"
優點： "All was good."
優點： "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
缺點： "It was impressive. Can’t yhink of anything."
優點： "The crew is great . Service excellent"
缺點： "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."
優點： "Everything except food"
優點： "cheuk in 快！吾使等太耐！"
優點： "The entertainment system. Easy to use and huge variety."
缺點： "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
缺點： "Birmingham airport departure lounges is too small to comfortably"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Internet on board wws not working"
缺點： "Emirates is the only company that the service is downgrading I use to have free internet being skywards memeber Now internet ia 8 usd for silver memeber Food was not available like mentioned in the carte"
優點： "good entertainment, great staff"
缺點： "plane a little older, but all in, it was fine"
優點： "I liked the Inflight entertainment and the crew were hospitable and courteous"
缺點： "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
優點： "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
缺點： "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."
優點： "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
缺點： "Organisation was shocking, staff were rude and unwilling to help."
優點： "Got upgraded to Business!"
缺點： "Nothing really, crew was professional"
缺點： "Didn't leave the UK, volcano"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "see above"
優點： "Was overbooked from start -"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Love the idea of informing every leg of my flight. Thanks"
優點： "Overall the flight was good. The crew was very helpful. Food and service was excellent."
缺點： "Long flight."
優點： "on the plane the service was okay"
缺點： "The flight was overbooked, barely got in. At the gate they checked carry on baggage weight and charged extra. They could have done it during check in.... pathethic"
優點： "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
缺點： "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
缺點： "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
優點： "Great leg room"
優點： "Emirates still remains one of the leaders in hte business"
缺點： "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"
優點： "Nice flight"
優點： "I liked the professionalism each staff displayed at every interaction, and the genuine friendly demeanor as well. Staff appeared to truly like being service providers. From the very beginning of the flight when I was delayed in getting on board due to my poor orientation in the early morning staff was very courteous"
缺點： "There is nothing I have to report negatively. I flew for a 32 hour period from Windhoek to Ft. Lauderdale and arrived feeling refreshed. As we say in Kentucky. I was "fat and happy.""
優點： "I liked watching movies and drinking wine and the food was decent."
缺點： "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."
優點： "I was fully satisfied"
缺點： "Onboard upgrades for one way was too expensive"
缺點： "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
缺點： "Free WiFi"
缺點： "Nothing could have been better. Turkish airline is the best and the VIP loung is heaven on earth !"
優點： "The crew was very hospitable. Good food."
缺點： "The champagne should be served more chilled and the bottle should be stopperd to preserve its bubbles through the end of the flight. Avianca lounge at MIA is subpar."
優點： "good company"
優點： "Si Much!!"
缺點： "Flying out of the Istanbul airport was horrible."
優點： "We liked the ability to watch movies and television programs to pass the time."
缺點： "We did not like that to use Internet we had to pay an extra fee. We did not care for the food. We were not impressed with the cleanliness of the aircraft. We did not like that the bathrooms ran out of water to wash our hands. We did not like that flight attendants handled and served food with no water on the flight to wash their hands. Most flight attendants were unfriendly. The one gentleman that served us was pleasant. We really did not like that between the food service we saw virtually no flight attendants other than those sleeping in the area at the back of the plane. We did not like that we could not understand the announcements made. We did not like the fact that passengers were not reprimanded upon landing for using electrical devices and laptop computers even though an announcement had been made to turn all devices off and put them away. Once announcement was made not one flight attendant said anything to those people around us who did not follow the request. We did not appreciate the uncomfortable seats."
缺點： "My bag didn’t come"
優點： "We made it in one piece"
缺點： "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
優點： "Food was good"
缺點： "Crew was horrible not friendly poor service"
優點： "Always excellent"
缺點： "My Miles&Smiles were not added to the trip."
優點： "Plenty of options for entertainment. Enough room to be comfortable in economy."
缺點： "My suitcase was lost. The crew were less than helpful on flight. Food choices were limited. Boarding process was chaotic and unorganized. Flight left an hour late."
缺點： "Sears in Boeing 777-300 are amaño and marroquí, Edith feedback space and unconfortable, worse if being sittedbin the Baco of the aircraft rows 40 yo 54"
優點： "The crew and the food were great."
缺點： "There was a dispute about a seat assignment and the flight attendant stated that she did NOT have the authority to decide the outcome. One passenger was in another passengers seat and refused to leave because it was next to a relatives seat."
缺點： "Customer service was very poor while we were struggling to get back to the US while the hurricane was coming to FL. We tried twice to fly home earlier because we knew the flights were going to get cancelled but the airlines wanted to charge us $1500 for that. So when the time came and the flights got cancelled they were trying to adjust the flights and we got stranded away from our kids. Overall it was not a great experience as far as their customer service and we were not happy with how they chose to handle things."
缺點： "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
優點： "Everything was great!"
缺點： "Leg space"
優點： "Best Pilots The fleet is newer The individual screens and movie options Safety"
缺點： "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
優點： "The food was delicious. I loved that there were blankets, pillows, and headphones for everyone and they were not at extra cost. We also received care bags with lip balm, socks, slippers and a night mask as well as a toothbrush and toothpaste. The flight did not seem like 12 hours. Thankfully."
優點： "Service and people"
缺點： "Long lines and security pat downs...."
缺點： "poor to non existence service in economy class. all crew up front with zero crew In back."
優點： "All was great. I love this company"
缺點： "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
優點： "The crew member that was in my area was really nasty, all the other ones where great! They had to cover for her ... she did a very bad job ."
缺點： "The pasta was hard , looked like cardboard. My daughters could not eat , they ordered that and by the time we had a chance to let them know it was not possible to eat , they run out of other option. The next meal was pasta again , no other option ... so they where not able to eat the whole 12 hours flight."
缺點： "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
優點： "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
缺點： "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
優點： "Friendly corteus service, always trying to please."
缺點： "My connection is very long on the return, but I was ablessed to take a compimentary tour in Istanbul"
優點： "We boarded on time, very well run, the food was great, great movie choice"
缺點： "The seats could use upgrading. I've flown aturkish quite a bit. Some planes have comfy seats, some are very still"
缺點： "it was so HOT!!!!!!!"
優點： "Chair did not recline properly - 16A/B"
優點： "Cleanliness, wonderful crew,"
缺點： "The TV on my seat was not working"
缺點： "Everything was good"
優點： "On board entertainment."
缺點： "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
優點： "same as above"
缺點： "same as above"
優點： "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
優點： "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
缺點： "The bathroom needed a little more maitence that's all!!"
缺點： "The plane was half empty yet they say everyone uncomfortable towards the front."
缺點： "Food took up too much tray space and crew did not clear trays promptly. Messages from pilot were inaudible. We went through more than four security checks and we were only transferring planes in Istanbul. Terminal was short on places to sit and had excessive duty free shopping. Walks in terminal went on for miles. With the flight gate only posted 35 minutes ahead of departure, this was a problem."
優點： "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
缺點： "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
優點： "Same as above."
缺點： "I have 4 lost baggages, didn't arrived Miami"
優點： "Worst flight ever. Please enforce conduct code."
缺點： "I had to ask a neighboring passenger if her would allow me 20mins of my flight without his rear end in my face. He was a fairly large man and constantly bending over in the isle to chat with his family. His infant was being attended to by his wife who constantly paced around to shake the baby (I'm sure the baby was annoyed as well). The baby finally spat up on the floor and seat. Everyone in the family could not sit still more than 5mins at a time, jumping up, moving around, switching seats, passing items. The men turned the area into a social scene/bar. I was too distracted by all this activity hovering over me to enjoy reading or relaxing. I constantly had rear ends in my face, and I constantly had to dodge and lean in my seat. The aforementioned tall man even had the nerve to fold away my television monitor when I dozed off so that it would not be an obstruction for his activity. By then I'd had enough. The This flight was terrible. Non of the staff requested better conduct or mindfulness of the other passengers. I believe the airline should strongly consider having a separate space for large families, families with babies, or at least have a code of conduct to which passengers should respect for the sake of every paying customer's ability to enjoy such a long flight."
優點： "My suitcase was delayed, but I'd like to notice and appreciate efforts taken by Turkish airlines rep. at MIA to get it found and delivered in a timely manner. She also followed up asking if everything is fine with it. Thank you, guys!"
缺點： "Rude young lady security officer in Istanbul airport, who forced me to start my laptop working like it's forbidden item to carry on. She talked with intonation like I did something wrong and she is thereto discover it. I believe better workplace for her would be to supervise some prisoners, not welcoming guests at international airports. All other officers (including other security control ones) were looking overwhelmed by work flow, but still polite and friendly."
優點： "Crew and food were great."
缺點： "Seats handles were too low--could never sit fully upright and rest my arms. Not a comfortable flight."
優點： "awesome services and food"
缺點： "food services time"
優點： "The crew was helpful."
缺點： "The comfort of the seat could be better."
優點： "Seat was comfortable, boarding was good"
缺點： "WiFi didn’t work, my tv didn’t work either"
缺點： "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
優點： "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
缺點： "No complaints"
缺點： "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
優點： "We got earlier than expected to our destination"
缺點： "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
優點： "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
優點： "Crew was awesome. Very respectful and helpful"
缺點： "Food options"
缺點： "Explain why there’s over a 2 hour delay"
缺點： "Faster lines at check-in. More courteous security personnel"
優點： "Comfortable Seating!"
缺點： "Flight delayed Quite a bit."
缺點： "Flight was 20 minutes delayed"
優點： "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
缺點： "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
優點： "Quickly boarded and took off as well. It was a really smooth flight!"
優點： "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
優點： "The flight was delay 3:45 and no compensation!!!!"
缺點： "The worst The flight was delay and no compensation!!!! 3:45"
優點： "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
缺點： "The seats need a cushion."
優點： "How professional everyone was"
缺點： "Everything was good"
優點： "Seating was very nice and a free move was a plus"
缺點： "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
優點： "Late. Poor communication. Crying kids"
優點： "The service and the seats"
缺點： "We spent more time than scheduled waiting to take off"
缺點： "It was a smaller airplane."
優點： "We took off, flew and landed without incident. Crew was polite."
缺點： "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
優點： "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
缺點： "Seats are miniscule"
優點： "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
缺點： "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
優點： "Delta made the experience great"
缺點： "Flight was delayed almost two hours"
優點： "Always a good experience with Delta! They’re the best!"
缺點： "flight ticket very expensive."
優點： "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
缺點： "Nice sercixe and crew and generous with snacks and water"
缺點： "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
優點： "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
優點： "The flight attendants were very helpful and been nice."
缺點： "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
優點： "The staff was was very accommodating to myself and my 19 month old daughter"
優點： "They are very professional"
缺點： "I luv it"
優點： "On time"
缺點： "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
優點： "on time. easy no issues"
優點： "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
缺點： "Good tv shows, friendly attendants"
優點： "On line customer service was very courteous and helpful."
缺點： "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "I had to take different flights due to the delays."
優點： "Smooth flight. On time. Satellite TV."
缺點： "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
缺點： "No complaints"
優點： "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"
優點： "On time"
缺點： "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"
缺點： "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."
優點： "The staff was super friendly. Checking in was a breeze."
缺點： "The cabin temperature was insane. SO COLD!! even with blankets people and my self included were freezing!!"
優點： "Excellent seats and early arrival"
缺點： "Lack of food choices or entertainment"
優點： "Not using kayak"
缺點： "Kayak booked me the worst itinerary in the history of air travel!"
優點： "The fly departed on time"
優點： "Todo bien"
缺點： "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
缺點： "Mejorar el snack"
優點： "Very good"
優點： "La atención"
優點： "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
缺點： "Size of the snacks"
優點： "Movies. Upgraded to more spacious seat."
缺點： "Dry dry dry. Hard to sleep."
缺點： "No food chips chips very POOR POOR"
優點： "the wine was good"
缺點： "the tv"
優點： "Everything was perfect."
缺點： "Entertainment was boring"
優點： "Loved the idea of a screen in front of me, but mine didn't work"
優點： "Everything was amazing"
優點： "no usb charger"
優點： "Got there on time"
缺點： "It was too cold"
優點： "Porque sus tripulantes y azafatas son super atentas"
缺點： "delay missed my connection.."
優點： "Staff was professional and friendly."
優點： "found out upon boarding that my $97 ticket was for a business class seat. Awesome"
優點： "The passengers"
缺點： "A/c was broken"
優點： "All of it"
缺點： "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
優點： "All good - with every aspect of the trip."
優點： "Not enough luggage space for regular number of passengers on board"
缺點： "Not good my carry on bag they send it under and they said I get it at my final destination"
優點： "On time."
缺點： "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"
優點： "All fly attendants. DId a very good job"
缺點： "The little flat tv was not working properly. The plain is too old."
優點： "QUE SEA PUNTUAL"
優點： "On time"
優點： "The ride was smooth the airplane was the food was OK the stewardess were kind"
缺點： "The ride was smooth the airplane was the food was OK the stewardess were kind"
優點： "Everything except what I didn't like."
缺點： "Delayed departure"
優點： "Easy booking, Great prices"
優點： "Denver USO facility"
缺點： "Terrible food - and for some reason we were given no choice - even though everyone else around us was. Yukky ravioli."
優點： "STAFF WAS VERY WELCOMING"
優點： "The service and the time of things done."
缺點： "Airlines are no longer concerned with passenger comfort or nicities Food , service , and comfort are minimized in effort to get the most people for the least expense onboard"
優點： "On time, lot´s of space available this time. Was very well treated by all the staff. Got an extra free seat for the lap child. No complaints."
缺點： "Entertainment system is not as developed as in other airlines. Food was Ok."
缺點： "Excellent service"
豁免更改費用。 搜尋到 邁阿密的彈性機票