優點： "Friendly staff. Both two meals were awesome."
缺點： "Already done."
優點： "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
缺點： "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
優點： "Excellent crew and very well dressed and always smiling"
缺點： "The lights were switched off for a very long time. That can be avoided"
優點： "Amazing services and foods"
缺點： "The business class seat was great"
優點： "Crew was attentive."
缺點： "The entertainment was rather limited."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "My moslem meal selection wasn’t provided onboard"
優點： "Boarding. Timely departure"
缺點： "Entertainment selection."
優點： "Service was great on both sectors"
缺點： "Premium economy seat is still not comfortable enough in comparison with economy."
優點： "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
缺點： "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
優點： "Seating was spacious, crew was attentive. Boarding was efficient."
缺點： "The food choice was not pleasing to me."
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Hotel location is convenient, quite comfortable and clean."
缺點： "I love the foods in Hongkong, so many varieties . Price wise is affordable."
優點： "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
缺點： "The food was disgraceful, the entertainment, the quality of the movies was poor.."
優點： "Entertainment ok but not newest, boarding smooth, food ok"
缺點： "Long waiting time for baggage, food not exceptional"
優點： "Short flight"
優點： "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
優點： "crew very helpful with seating service on board also good"
缺點： "head phones for entertainment very uncomfortable Food not to my taste"
缺點： "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
缺點： "leg space."
優點： "The cabin crew was great."
缺點： "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
優點： "wide seats. great service. on time."
缺點： "food was not as good as one would expect."
優點： "The seats are very comfortable. There was ample entertainment."
缺點： "No complaints at all. They are very professional and I would chose them again."
優點： "Excellent crew services"
缺點： "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
優點： "Best Inflight Service Best Inflight Food Best Lounge"
優點： "Finally an airline that loads from the back to the front. Makes sense to me"
優點： "Nothing specific"
缺點： "Menu is average but get they need to cater for wide variety of tastes"
優點： "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
缺點： "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
優點： "The entrainment was amazing!"
缺點： "Seats were a little cramped"
優點： "evening meal was delicious"
缺點： "breakfast was terrible, and not properly heated, risky food handling not acceptable."
優點： "Crew was nice"
缺點： "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
優點： "Staff managed to change seating due to height. Very accommodating."
缺點： "Entertainment console dated. Sound very crackly. Video images not sharp."
優點： "Comfy chairs and good food on Singapore Airlines."
缺點： "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The wonderfully kind and friendly air hosts and hostesses"
優點： "Attendants are always nice, flight is always smooth."
優點： "Everything is excellent!"
優點： "Great price"
缺點： "Food is not good"
優點： "Great service, great experience."
缺點： "I liked it all."
優點： "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
優點： "In-flight Entertainment. Orderly & on-time boarding."
缺點： "Food selection was limited given we were traveling Economy class."
缺點： "Cabin too hot"
優點： "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
優點： "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
缺點： "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
優點： "Excellent service by SingaporeAirlines. Nothing more to ask for... everything was very good."
缺點： "the food I pre-ordered wasn't available in one of the meals (premium economy class)"
優點： "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
缺點： "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."
優點： "No issues great airline"
缺點： "All good"
優點： "Very pleasant, staff was always smiling and eager to help."
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
缺點： "Very nice crew and great food"
優點： "The plane size & comfort was excellent. The staff were very friendly"
優點： "Crew is excellent, polite and personal!"
缺點： "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
缺點： "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
缺點： "Travelled business class and was ace experience"
優點： "Very friendly crew and on time with no problems."
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
缺點： "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
缺點： "Flight cancelled"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "Crew was in a festive mood, the meal was unexpectedly delicious"
缺點： "Seats ok, but could be more comfy"
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Flying with KLM is a pleasure"
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Friendly in-flight personell"
缺點： "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
缺點： "The streaming service didn’t work"
優點： "Good Experience"
缺點： "Nothing much"
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Very friendly staff"
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
優點： "They were awesome."
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed that the flight didn't have wifi / USB):"
優點： "The flight crew were kind, polite, and attentive."
缺點： "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
優點： "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"