Never flew could not board cause of delay in Covid test resolute then was ask to pay 4 thousand to rebook
優點： "Cramped seats and no beverage service. No crew interaction."
優點： "Comfortable seat, pleasant crew."
缺點： "The food was terrible."
優點： "Loved the food and snacks!"
缺點： "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
優點： "Everything was great!"
缺點： "More dates available for reward redemption"
優點： "Boarding process was all over the place. No one listened to the instructions the crew gave them. No special meal as requested as a friend of mine is vegan and allergic to several items so luckily she brought her own food on board. Crew was ok, nothing special."
缺點： "The in flight movies/tv was not working. The customs situation is crazy. I appreciate the thoroughness but at points it was overboard. Constant scanning of ticket from the security "TSA" to just scanning your bags 2 feet later."
優點： "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
缺點： "As with other airlines, flying coach is uncomfortable."
優點： "Great crew, good food, easy to watch entertainment , and food better than most airlines"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "service, food, kindness"
優點： "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
缺點： "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
優點： "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
缺點： "I have no complaints."
優點： "very attentive staff clean, comfortable plane with leg room"
缺點： "They need to offer more water on the flight. Had to keep asking."
優點： "The staff was courteous and kind"
缺點： "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
優點： "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
缺點： "Everything. You have THE worst customer servive evet."
優點： "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
缺點： "I have nothing negative to say. I love this airline!"
優點： "Excellent service"
優點： "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
缺點： "Seats were very uncomfortable, unsuitable for a 12 hour flight."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
缺點： "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
缺點： "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
優點： "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
缺點： "No legitimate complaints."
優點： "Fast I like it this way.."
缺點： "Time keep changing is what I don't like."
優點： "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
缺點： "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
缺點： "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
缺點： "We are delayed for 2 hours"
優點： "service, food and great staff"
缺點： "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
優點： "Service counter check in was very helpful"
優點： "the food"
缺點： "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
優點： "I liked everything, their friendly and professional service a board!"
優點： "The take off and landing. Pilots are very good."
缺點： "The restroom lacks basic tissue and paper cups."
優點： "Stewardess are courteous."
缺點： "Bathroom floor is not maintained properly. Always wet."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "It was all good. Really no complaints."
優點： "Good Customer Service"
優點： "Really nothing about American airline from Korea to Dallas. I Realy thaught it's going to b actual Korean air line operated by American air line. It was a total surprise and bad experience knowing that it was American airline aircraft."
優點： "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Everything. This airline is top notch. What a pleasure flying with this airline. I felt I was flying first class instead of coach."
缺點： "Boarding Procedures. Somewhat confusing and disorganized."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
They are all good,but can’t compare with Japanese airlines
The service of this flight was wonderful, I love all of them
缺點： "flight didn't even happen"
優點： "The crew was amazing"
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
缺點： "Luggage lost. Tv audio did not work"
優點： "Boarding very efficient."
缺點： "Trip to Manila from Tokyo was delayed for 3hrs plus"
缺點： "Cabin crews need to learn how to smile."
優點： "Complementary sake and great rice cracker snacks."
缺點： "Come around more often to collect trash."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "good flight"
缺點： "food is ok"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
缺點： "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
優點： "I love everything from JAL"
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
缺點： "I cannot find one thing I did not like"
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Food Service Crew actually cares about you"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點： "I liked the entertainment on board."
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "Glad to make it to Japan safely and back in one piece"
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點： "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
缺點： "No individual AC vents to stay cool on long flight."
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
優點： "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
缺點： "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Very clean. They check the bathroom pretty often un-like AA. Good food."
缺點： "I always prefer this airlines."
優點： "The simplicity."
缺點： "A closer gate. Some inflight food."
優點： "crewe were excellent"
缺點： "nothing !"
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
缺點： "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
優點： "More leg room than most flights."
缺點： "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
優點： "Crews were great. They worked fast and helpful."
優點： "All crew are so kind.Great services."
優點： "Plenty of legroom in economy."
缺點： "Vegan food option unimaginative. Tomatoes used in every dish!"
優點： "One of the best service! Thank you!"
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "Crew were very hospitable"
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
優點： "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
缺點： "Nothing bad"
優點： "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
缺點： "So far there was nothing that I didn't like. The food was good and the airplane was clean."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
缺點： "Deception at the time of booking"
優點： "Service and crew were good, very kind and accommodating!"
缺點： "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
優點： "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
缺點： "Same repeating music"
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "Nice short flight. Houston is easy to navigate. Staff were friendly."
缺點： "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
缺點： "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
優點： "Nice space between seats for the economy class."
缺點： "The entertainment center (sound) did not work in my son's seat."
優點： "Crew onboard and in Brussels where very nice and efficient."
缺點： "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
優點： "ANA crew is very hospitable."
優點： "attendents were very friendly and very accommodating."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
優點： "Ample legroom and there is a good selection of food."
缺點： "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "The stewardess are the most polite and helpful I've travelled with"
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
優點： "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
缺點： "Could not fall asleep as the chair would not recline enough"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Light food but breakfast could have been more substantial only one chicken sausage?"
缺點： "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
優點： "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
缺點： "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
優點： "Food is good."
缺點： "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
缺點： "I understand it was only an hour flight but I would've appreciated a snack of some sort"
優點： "Everyone was super polite"
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "I was unable to board the flight so there is nothing to talk about."
缺點： "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
優點： "Nice crew , good and good"
缺點： "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
缺點： "Very small in the plane"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
缺點： "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
優點： "The crew were very attentive and the pods are comfortable."
缺點： "Why would I have an access to the Cathay Pacific VIP lounge at Gate 65 when my boarding is more than a mile away at Gate 3. There was a VIP lounge at around Gate 4, why was I not given access to that one? As it was I almost missed my flight because of the one mile scramble from the VIP lounge."
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The crew was average. Few of them were hospitable and friendly."
缺點： "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "flight attendants were very sweet."
缺點： "Food, late both from and back ways."
優點： "Very delayed flight that resulted to missed my flight going to davao"
優點： "Food was mediocre and passable."
缺點： "Rude behavior of Cathay Pacific Staff"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Staff was welcoming, everything was well organised, food was good. Journey was comforatable ."
缺點： "More choices foe veg meals"
缺點： "The crew service very lack"
缺點： "Plane from Manila to Hong Kong was newer and better than the plane from Hong Kong to Newark. Upgrade the planes for longer hours flight"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
缺點： "Poor inflight service"
優點： "Great food, great movie selection."
缺點： "Delay in serving wine for 12hr flight, then did not refill wine with dinner service. Also ran out of breakfast dim sum."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Crew was excellent with great service and appropriate amount of information from captain"
缺點： "Baggage return upon arrival not very good Also airline requirements of arriving 3 hours before flight is a cruel joke."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "Everything! Very organized!"
優點： "Friendly staff"
缺點： "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.
Utter chaos boarding in Athens.
Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance.
優點： "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
缺點： "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"
缺點： "Good food and entertainment. Flight started in delay as usual with Turkish"
缺點： "We were late, no TV screens, bad food and I can go on and on"
缺點： "My luggage was lost during transit even thout it was a 1h 50 minute layover."
優點： "Food, entertainment system were very good"
優點： "Helpful crew, good food, smooth flight."
缺點： "They changed my seat at the gate, will be filing a claim to Turkish airlines."
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "The crew members were really nice"
缺點： "Everything was great"
優點： "Movie selection is great."
缺點： "Flight attendants seem undetertrained."
優點： "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
缺點： "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
優點： "Friendly checking in staff"
缺點： "Short leg-room, squeezed chairs, Some movies had unclear voice projection. E.g. The birth of the dragon. Food: less than enough choice on non-cheese food-type; Hot water requests took “forever” to be responded to."
缺點： "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"
優點： "Crew was good Comfortable seats"
缺點： "food could have been better"
優點： "They crew were very pleasant and polite. It was one of best flights I have had internationally"
缺點： "The heavy turbulence but, that's beyond their control"
優點： "The food and entertainment was good. The crew was very nice."
缺點： "seats too small. I am 6 feet tall. The guy in front leaned back and my knees were jammed for 12 hours. I think this is a violation of gineva convention."
優點： "We received edit seats so we had more room which made the quick flight more comfortable."
缺點： "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
優點： "EVERYTHING !!!!"
缺點： "NOTHING TO UNLIKE"
缺點： "The space between the seats were narow"
優點： "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
缺點： "No air in cabin"
缺點： "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
缺點： "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
優點： "The crew's effort to comfort the passengers and the food served"
缺點： "Delay both before and after boarding"
優點： "Way too many announcements throughout the flight. We has a crazy amount of security checks which caused a delay then had a bus ride to the other side of the airport to get on the plane!"
優點： "Staff was courteous and wore smiles..."
缺點： "The food could have been better..."
缺點： "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."
優點： "Some of the movies, part of the food"
缺點： "Part of the food"
優點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
缺點： "See above"
缺點： "The crew was very professional and helpful"
優點： "Could put a bag under the seat. Advanced AV options. Food was OK."
缺點： "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."
缺點： "The transfer at Istanbul airport was somewhat chaotic and disorganized."
優點： "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
優點： "The seats not very comfortable. The staf not friendly at all."
優點： "The food and entertainment on the plane"
缺點： "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
缺點： "The delay, the service, the fact that my bag was only delivered to me two days after I landed, and after receiving the bag I discovered that it had been opened and things were missing."
優點： "Service is excellent. Ground support was okay, not overly friendly."
缺點： "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
缺點： "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
優點： "Good service"
缺點： "They need better movies and music"
優點： "very nice and friendly cabin crew that gives a great service. many new movies , music.. etc..very good entertainment! the seats are comfortable. the food was taisty"
缺點： "the bording took too long"
優點： "Service was great food and drink"
缺點： "The air conditioner was not on, it was too hot in the plane."
優點： "Comfort of the flight"
缺點： "The long layover in Istanbul"
優點： "Overall flight was incredible. Fantastic service!"
缺點： "3 hour delay. No announcements. Had to use my passport just to use the restroom. Food was terrible."
缺點： "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."