so upset with the poor customer service I have received.
I like priority boarding for the disabled. They really take time to make sure these people are well settled on their seats before anybody else. I gave excellent for the hot meals they serve through out the flight and with choices. The bathroom are always clean and no water drifts on the floor. All sanitary paper accessories never run out. Love it specially COVID19 is still prevalent all over.
All the Japan airlines staff from the checkin agents to the air hostess were all very courteous and helpful.
Japanese flight was awesome.
優點： "Amazing crew"
優點： "I think Japan Airlines is the best airline."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "No additional comment"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Flight experience in JAL is excellent."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Service and Entertainment were great. Lots of legroom is great."
缺點： "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
缺點： "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
缺點： "Sorry, my seat really uncomfortable..."
優點： "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
缺點： "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "JAL used to be a premium airline like Korean Air"
缺點： "Now JAL is like American Air, just stuffing a greyhound full of souls."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
Excellent, keep up the good work
Well done and thank you very much.. Keep up the good work
It was JFK to ICN, 70 min stay, then ICN to PUS. JFK to ICN flight was delayed 1 hour, and arrived at ICN about 30 min late. There was only 70 min stay at ICN to change flight. But because of the delayed arrival, I had only about 30 min to change flight. Koreanair waited for me while I was running to the gate. I almost missed the ICN to PUS flight. I suggest Never take this particular flight connection.
Loved the big seats and the crew worked hard to make it a great flight.
優點： "The second flight was perfect."
缺點： "No vegetarian options at all without advance notice."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "service/food excellent"
缺點： "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
缺點： "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
優點： "Very clean aircraft."
優點： "Great service!"
缺點： "Dated aircraft A330-300 and seats."
優點： "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
優點： "Everything except switching flights in Seoul."
缺點： "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
優點： "Friendly service"
缺點： "Not enough movie selection and the food selection"
優點： "flight crew service and timeliness of the flight, email update on flight status"
缺點： "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
缺點： "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
優點： "Great Service, friendly staff, clean planes."
缺點： "Larger seats"
優點： "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
缺點： "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
缺點： "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
優點： "Service, friendliness"
優點： "Thank you very much. Im so Happy"
優點： "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
缺點： "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
優點： "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
缺點： "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
優點： "Safe flight"
缺點： "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
優點： "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
優點： "Had a fantastic time, it exceeded my expectations."
缺點： "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Nice service"
缺點： "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
優點： "Food was pretty good too. Great service for the price!!!"
優點： "I was very pleased with the service and the level of comfort."
缺點： "Excellent service and constant food/beverages."
優點： "A proactive, kind and proper treat on board"
優點： "The Crew was just wonderful.Food was excellent, plentiful & well presented. Aircrafts were clean And stocked. I had not flown this airline before but would defitely choose them again"
缺點： "JFK airport is hard to navigate & passengers in transit have to go thru security lines again & this gets frustrating."
優點： "crew, entertainment, overall a great flight(s)"
缺點： "air so dry in cabin"
優點： "Everything up until I got to Hawaii and switched to them."
缺點： "The code share airline"
優點： "The crew is crisply dressed and very professional in their demeanor. You feel first class even in economy."
缺點： "Service!!!! Plenty of crew and they are very attentive."
優點： "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
缺點： "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
缺點： "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
缺點： "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
優點： "Service counter check in was very helpful"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
缺點： "The flight was to short to enjoy."
優點： "Food was great! Staff was courteous. Flight was on time:)"
優點： "Flight was great. The service and kindness of flight attendants was the best I ever had."
缺點： "Really can't say there was anything I didn't like. Just going thru customs. Not very many friendly people to help with the process."
優點： "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
優點： "All american carriers shold learn from Korean air about the service."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
The plane was very, very crowded. Seats were too close together. Couldn't get out to the aisle. Could not understand the announcements. We received a meal, but the other two people in our party did not get served anything. No snacks, no water, no meal. We were told when we purchased our tickets that a meal was included. My meal was good food. I had the pasta and it was very tasty.
Singapore Airlines are the best for comfort, food & service
Many features of the inflight entertainment didn’t work
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
優點： "Crew was excellent"
缺點： "Better seat cushions"
優點： "The crew members were really nice and accommodating."
缺點： "Need more entertainment selections."
優點： "Amazing staff and service!"
優點： "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
缺點： "flight on time. flight was delayed and gate changed"
缺點： "I think the food in our flight was not that good.."
優點： "All Crew members was friendly seats i found comfortable."
優點： "The crew was terrific. Always smiling and helpful."
缺點： "If you need more space economy is a tight fit. It would be better to upgrade."
優點： "The crew, their professionalism and wide variety of entertainment."
缺點： "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Service was excellent, always with a smile."
優點： "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
缺點： "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
優點： "Great service always smiling, flight on time, overall a great way to fly."
優點： "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
缺點： "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
缺點： "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
優點： "Punctual flight with friendly crew."
優點： "Clockwork prompt"
優點： "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
缺點： "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
缺點： "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
優點： "The main course"
缺點： "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
缺點： "Cabin temperature was really hot."
優點： "The crew were excellent"
缺點： "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
缺點： "There was not much leg room in the seatings"
優點： "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
缺點： "Too cold"
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "crews were helpful"
缺點： "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
優點： "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
缺點： "Nothing to mention, all was good"
優點： "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
缺點： "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
優點： "Boarding ok, timely departure. Food very good for plane food."
缺點： "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
優點： "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
優點： "Crew was overall friendly"
缺點： "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
優點： "evening meal was delicious"
缺點： "breakfast was terrible, and not properly heated, risky food handling not acceptable."
優點： "Comfy chairs and good food on Singapore Airlines."
缺點： "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
Flight was boarded by we took off an hour late.
There was weather in the area and the pilot urged everyone to get seated as quickly as possibly so that we could be the weather. However, the people did not do this. We ended up being delayed a short time. The pilot was very informative and the staff was courteous. We were on our way as soon as there was a break in the weather.
The main problem was nothing to do with the airline but the nightmare at LHR - it took us nearly 4 hours to get through Check in and Security and to our gate. Thankfully the flight was delayed. The flight itself was wonderful, comfortable and the crew very good. thanks to them all.
Aisle seat other passenger kept bumping into my shoulder as they walk by with no regard or sympathy to apologize for bumping into me
缺點： "Seats on American are tight with very little leg room, otherwise great crew and in-flight services!"
優點： "Boarding was fast and efficient"
缺點： "The crew in first class was indifferent at best. They seemed to hate life and their customers alike. Not what you expect when you pay extra for first class."
優點： "Everything was clean and new feeling"
缺點： "Food on offer was uninspiring."
優點： "The crew was great!"
優點： "Seats were comfortable with plenty of room in first class. Staff were friendly and attentive."
缺點： "Dancing clowns? Overall it was a nice and pleasant flight"
缺點： "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
缺點： "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."
缺點： "Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience."
優點： "Fast flight"
缺點： "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
優點： "With the exception of comments below, everything was great."
缺點： "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
缺點： "We had no WiFi service on board for the whole flight even tho we were told it would be available. Not a big deal but only thing to improve"
缺點： "I am tall and seating is a little tight."
優點： "The flight was comfortable and the crew were very nice."
缺點： "I didn't look like that we had to board outside because a flight going to Texas was late."
優點： "the Bowing 787 was wonderful"
缺點： "flight had been delay and delay. we are very disappoint because we always think we are fly with British airway, we even went to check in counter of British airway but find out America airline are the solo airline.you guys can't advertized like that."
優點： "Staff very professional, everything else went as planned. That's all one needs."
缺點： "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
優點： "Called 1-800 hotline and got a new flight"
缺點： "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."
缺點： "Packed like sardines; the seats are getting narrower and the seat pockets are ridiculously small."
優點： "Friendly crew"
缺點： "Movies selection poor and games could be better and touch screen not working properly"
優點： "Service was fine and the crew members were professional. Everything you would expect in a standard flight"
缺點： "Price tag to travel within the country was more expensive than transatlantic flights despite leaving from a major hub. Wouldn’t allow carry lbs either. If you’re going to fly basic economy, might as well just do spirit and save several hundred dollars."
優點： "Quiet clean bathroom good layover time"
缺點： "No problems."
優點： "Great time. It was one of the best flights I have ever taken."
優點： "The airplale MD 80 are old"
優點： "Cheapest flight to Cyprus"
缺點： "Dirty, cramped, and they neglected to send my luggage on from Amman."
缺點： "At 6'1" the seats are too small and close together."
缺點： "Space too tight. Nothing was offered to us, not even a cup of water. Staff not friendly, mean even."
優點： "Flight went well despite some bad weather"
缺點： "Seating was uncomfortable and narrow. We had seats at exit door in an effort to allow for more leg room but even that did not make for a completely comfortable ride. Even on a bus you have enough room to sit without elbowing your neighbor. Cannot say the same for planes these days."
優點： "We got here safely."
缺點： "AA 767 plane is 40 years old, has ash trays, and uncomfortable seats. It would have been nice to have a newer plane."
優點： "The Crew was nice ."
缺點： "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
優點： "Their customer service sucks."
缺點： "Their customer service sucks."
優點： "Easy to navigate site. Was given Pre-check on one leg, which was nice."
缺點： "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
優點： "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
缺點： "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
優點： "Smooth ride"
缺點： "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
缺點： "American canceled my original itinerary on direct flight to Los Angeles and put me on a flight to Dallas, Dallas to LA, and charged me for the change. After 8 hour delay at airport (boarding plane, on the runway) they turned us around and flight was delayed to the next day. I luckily got a direct on United and will avoid American at all costs."
缺點： "Missed the connection in CLT to BTR even though flight status on AA's website indicated that it was delayed enough so that I could make the connection. Ended up spending the night in a cold-assed airport with minimal comfort. I was already confirmed on this flight and AA knew, or should've known, that I was enroute. Not pleased at all."
優點： "Flight is only an hour so not much to get wrong."
缺點： "We were delayed and I felt like information could have been shared with passengers in a better way."
缺點： "Taking 48 hours to get home and it would have taken longer if I didn't insist on being put on standby. Being told it was probably "god's will" that my flightless canceled."
缺點： "Lack of personal attention, customer service was horrible, and the in flight stewardess look at the two people to my right offered them drinks and kept walking did not even acknowledge me"
缺點： "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
優點： "The new plane."
缺點： "Late departure."
優點： "We had a safe flight."
缺點： "If we wanted to fly on an old American Airlines plane, we wouldn't have purchased a British Airways ticket. Deceiving and unfair."
缺點： "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
優點： "The pre recorded safety instructions. Very friendly crew, they really worked hard the entire flight."
缺點： "Small seats really put my back into a bind. All I wanted to do was sleep and I couldn't because of the pain. It took forever to board the aircraft on top of being delayed over an hour."
On time,and luggage came out super fast at end
Flight cancelled. Rebooking resulted in seat beside toilette. Horrible 9hrs.
The new check in process at Newark liberty airport was so efficient. Did have a bit of a bottleneck situation at security. Flight was on time, boarding was smooth. Friendly crew.. excellent communication from pilot about nature of delays. I am slightly hard of hearing and I think due to the poor quality of headphones i had to turn it up much louder than I should have.. it made it uncomfortable. It would be great if that was a priority. Impressed with main course but don’t like quality of buns.. I much prefer bread made with wholesome unrefined flour. Very happy with biscotti and the quality of yoghurt provided for breakfast!
優點： "The crew were kind and helpful and kept us hydrated"
缺點： "The seats are so tightly packed that it’s quite uncomfortable"
缺點： "The internet connection was terrible i was not able to see anything that was being offered"
優點： "Service was friendly"
缺點： "Food from Dulles to Munich was one Of the worst dishes served on the overseas flight"
優點： "Small aircraft, not crowded. The single window seat on the left side of the plane allowed me to stretch my legs."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Sits not suitable for long distance travel"
優點： "Entertainment is excellent!"
缺點： "Seats are very close together but the flight is short"
優點： "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
缺點： "Not one thing."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Was okay"
缺點： "Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation"
優點： "Staff somewhat friendly"
缺點： "See above comment regarding no beverage but gave pretzels."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Very smooth flight, good seats."
優點： "The flight was non-stop and it was short 51mins. Boarding super easy."
缺點： "Seats are too small."
缺點： "There is no compassion with United"
優點： "The stewardesses were fabulous! Very kind and accommodating. Both candy and the other woman helped me out in getting my musical instrument onboard without it being a hassle."
缺點： "Seats could've reclined a little more."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Like the free snacks while we waited 2 hours to board."
缺點： "Did not like waiting 2 hours to board."
優點： "Staff very courteous & very helpful with a smile!!"
缺點： "I've nothing to say that we disliked."
優點： "Good smooth flight. Nice crew."
缺點： "It's all about spending extra money. Not enough leg room for tall people unless you spend an extra 40-70 or whatever it was. Need to spend extra money for any food you want, was only offered a small bag of pretzels. Need to waste money to watch any tv or movies, so no free entertainment."
缺點： "It was more of a United experience....they canceled the flight 30 minutes before take off and scheduled me for the morning. It seemed they knew the that this flight would not take off because they sent my bags ahead on the earlier flight but left me waiting for 5 hours. before the cancellation. This was not a Kayak issue but a United"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Everyone was so friendly and didn't get dragged off the flight :) Actually - excellent service. Arrived early"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "the fact that I could pay for more comfort with an upgrade"
缺點： "When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac"
優點： "It was delayed n delayed again it's always a problem"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
缺點： "Lost my bag"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "On time"
缺點： "To close"
優點： "On time and people nice"
缺點： "Everything. Very good"
優點： "nice attendant"
缺點： "there was no entertainment and the seats were too tight."
優點： "the crew handed out complimentary headsets which was nice"