Flight was delayed. Food is not good. Crew are confused
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
I like the services, food on board is very good too.
Options for food. There were no vegetarian options.
缺點: "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
優點: "Simple check in and boarding, right on time."
優點: "Professional and friendly crew. Food was excellent"
缺點: "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
優點: "Crew was amazingly nice, friendly and very helpful..."
缺點: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
優點: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點: "The movie selection and meals were not bad, but I've had better on other airlines."
優點: "I had a nice exit row seat so that was nice"
缺點: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"
優點: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
缺點: "Fix ANA US-JP online booking system."
缺點: "Air on the plane was stuffy"
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "The service was excellent"
缺點: "Food needs improvement"
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "The crew was excellent."
缺點: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
缺點: "seat was uncomfortable (cushion very hard)"
優點: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點: "Nothing. All was great"
優點: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
缺點: "None"
優點: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點: "None whatsoever."
缺點: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點: "Everything was great except for how warm it was. It may be seasonal?"
缺點: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點: "Nothing, well done."
優點: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
優點: "The flight attendants were first class."
缺點: "A small snack would have been nice, even a small bag of pretzels. Anything."
優點: "JAL has always provided exceptional value for money and top notch service."
缺點: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."
優點: "The meals. The attention to service details. The seats are better."
缺點: "Ticket reservation follow up."
優點: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
缺點: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
缺點: "Everything was great!"
優點: "The service was great. Food was delicious,"
缺點: "It was a bit too warm in the aircraft."
優點: "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點: "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
缺點: "Nothing."
優點: "Entertainment was good"
缺點: "Seats were uncomfortable, food was terrible"
優點: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點: "Nothing"
缺點: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
缺點: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
優點: "I like everything about my flight"
缺點: "There was nothing to dislike"
優點: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點: "No complaints!"
優點: "Food was quite good."
缺點: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
優點: "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
優點: "Everything was on time. Crew was outstanding."
優點: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
缺點: "Nothing- I'd fly with them anytime."
優點: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點: "Efficient boarding process. Great god and cabin service. On time."
缺點: "Turbulent flight and the crew was not completely reassuring"
優點: "The service was excellent and the seats were really comfortable"
缺點: "The food choice was a bit poor"
I had overall great experience.
You need to improve your food quality
The flight didn’t even happen.
優點: "Comfortable seat."
缺點: "Crew seemed to be having an off day. Not as organized and we’re rushed."
缺點: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
優點: "All was really good"
缺點: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點: "Care from the crew and consideration"
優點: "Modern plane with wider than normal economy seats. Wide screens with a variety of new movies. Food was good. It’s still airplane food but it’s good. Easy process after all with booking m, checking in, onboarding etc"
缺點: "Nothing"
優點: "The crew was very attentive. I was surprised at the amount of food and drink service. It was nice to have on such a long flight. Seats were comfortable and I was able to sleep well which is not easy for me on planes."
優點: "The food is ok as is the entertainment on board."
缺點: "The crew could be nicer and more responsive"
優點: "Generally better than other European airlines particularly BA and better priced"
缺點: "Work to do on consistency with crew"
優點: "The entertainment system was nice, the drinks were good, and the food was OK in Economy Class"
缺點: "The cabin crew was not very outgoing and not proactive in any way when it came to helping customers. The overall 777 plane was OK. I would have liked to see if the A380 was nicer. The entertainment screens were lower resolution with a good, but not great selection of content."
優點: "Same as above"
缺點: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
優點: "Everything good"
缺點: "All good"
優點: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
缺點: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
缺點: "The Turkish government not allowing me to use my ticket."
缺點: "some staff spoken English was not upto the mark"
缺點: "Lost my baggage and didn’t get any clear answer about it"
優點: "Overall the plane was very comfortable."
缺點: "Waited on the plane to takeoff for an extra hour without explanation."
優點: "Trip from Istanbul was On Time. As a Disabled Person, I was picked up at the baggage ticket counter and expedited through. It was excellent service in Istanbul for me. The plane experience was smooth, with wonderful entertainment on your personal screen with excellent movie, news and music offerings. The crew was wonderful, friendly, smiling and accommodating. No charge on alcoholic drinks! Food was great. Flight was good. At Houston, the assistants for Disabled Persons was wonderful, accompanying me up until I was dropped at Shuttle service to my car. Turkish airlines really impressed me and would use them anytime."
缺點: "In Istanbul, I had to walk from the gate entrance to the plane. Took me 10 minutes to walk the plank, struggling, but no one offered me a wheelchair or assistance. In Istanbul, there was a considerable amount of people waiting to check bags but there were no agents at 2 counters and it really bothered the people waiting and waiting for them to show up. Then the baggage loading track stopped and it stopped all the traffic for a while. Inconveniences but, nevertheless, it affected the travelers anxiety."
優點: "Not like at all"
缺點: "Not like food not like service"
優點: "The food was great; the service impeccable!"
優點: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
優點: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"
優點: "The crew's effort to comfort the passengers and the food served"
缺點: "Delay both before and after boarding"
優點: "The ticket was a good price with good service"
優點: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
缺點: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
優點: "Setting, speed, arrival"
缺點: "Long queue at passport control"
優點: "The tv because I got to watch a couple of movies"
缺點: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
優點: "food is always good..crew too"
缺點: "why more spece in short hail flights then long haul??"
優點: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
缺點: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
缺點: "Arrived 30mins late; flight full and cramped"
缺點: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
優點: "Absolutely nothing, because it never happened."
缺點: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."
優點: "Crew and entertainment were okay."
缺點: "Less than 20 minutes to catch this plane because of delays. The flight was longer than scheduled because of delays on the airline side and US customs limited processing capability. I felt really tired when I got out of LAX."
缺點: "Took 4 hours to get to hotel in Istanbul with my old father, as no one helped or guided. Trying to get money back for the visa but no luck yet."
優點: "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
缺點: "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
優點: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
優點: "Everything"
缺點: "They lost one of my bags but I got it in the afternoon the next day."
缺點: "Just as bad as it was from Rome to Istanbul"
優點: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
缺點: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
優點: "Most things about the flight were great. The staff were friendly and I really appreciated the friendliness toward our four boys."
優點: "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
缺點: "The entertainment was a little out of date and lacking but everything else makes up for it"
優點: "It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink."
缺點: "It was red eye, and the light in the cabin did not turn off for a long time."
優點: "Other than the food and a little bit the entertainment (I was given the same comedy episodes for the way there and back) everything was perfect. In the future my first choice is going to be Turkish Airlines!"
缺點: "Even though the service was excellent - the food was just OK. I had the pasta for breakfast - there was no other choice. I hate pasta and in general there were too many carbs and too few protein choices. Maybe it is a personal taste but for me the food was simply not tasty. That applies for everything I had (except the yellow rice which was good). As for the entertainment - I watch mainly comedy episodes on TV. The same episodes were given on all 4 legs."
優點: "The Turkish Airlines Boeing 777 was beautiful. And so was the cabin crew and the service they provided. Entertainment System was fantastic. TA puts U.S. airlines to shame."
缺點: "My connections in Istanbul (which is huge) were a little chaotic and stressful. Most flights seem to be deplaned are boarded using transit busses - didn't really care for that - but the international terminal was pretty spectacular. Though there weren't enough places/outlets to recharge electronic devices and finding free WiFi was tricky - finally found some in a nice little cafe! Overall, I'd rate IST 4 Stars outta 5..."
優點: "Everything"
缺點: "There was nothing I didn't like on this trip. Food, hotel, crew, comfort... Everything was excellent. My favorite company."