It was a very disappointing result. I couldn't automatically board the plane on the phone at all. I went to the counter the first time, and the person at the counter told me that I couldn't board the plane! Very unsatisfactory and a waste of our time now I would like to refund my ticket!!!! Very irresponsible!!
缺點： "Would be nice to have entertainment"
缺點： "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
優點： "Got an aisle seat and boarding was quick."
缺點： "Too long of a flight for no WiFi and no water."
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
優點： "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
優點： "Cabin crew was nice and professional."
缺點： "Seats are a bit cramped up."
優點： "very on time"
缺點： "chair abit small"
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
缺點： "One hour delay on runway"
缺點： "Flight delay for almost 4 hour"
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
優點： "Efficient boarding....took off early in both directions!"
優點： "convenient times"
缺點： "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"
優點： "nothing to say."
缺點： "only food that i received the rice i think didn't cooked properly"
優點： "On time boarding ...very efficient"
缺點： "Offer same type of value food...even worst tasteless"
優點： "BOARDING very smooth n fast...more importantly punctuation very good"
缺點： "Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all."
優點： "Good landing despite bad turbulence."
缺點： "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
優點： "Good: cheap Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
缺點： "This one was also late"
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
缺點： "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
優點： "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
缺點： "Flight delayed by 2 hours"
優點： "Efficient service & great crew"
優點： "Politeness of the crew. Welcoming you with a smile"
缺點： "Delay. So many delay"
缺點： "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
優點： "Inexpensive flights. Book early to get the best deals."
缺點： "The announcement came almost every few minutes, which is annoying. Carrier will squeeze every penny out of you. Bring something on board to eat if a long flight."
優點： "Very punctual departure and arrival."
缺點： "Sadly, despite having printed our boarding pass we were.not allowed through security without a red stamp from Air Asia. This took.two attempts as they printed mine twice and not my husbands. Also check in counters had closed so we used the Sales counter. The staff forgot to give me back our passports and plastic pocket with all.our travel documents in. They were not very competent and not parrocularly polite. At no.point on the boarding pass did it tell us we needed a stamp from check.in. We had handluggage only."
優點： "Crew was welcoming and appreciative at start and end but that's about it... After announcement to prepare for take off... Two crew members passed the lady beside me with a big bag on her lap ... I had to ask another member passing for the 3rd time to advise her to store properly... This is needed for take off and caution as I was sitting beside her."
缺點： "Did not like the boarding procedures... Needs a bit more organization for efficiency and that the passengers know where to go when... Hate change was done via word of mouth from other passengers... The que process was all together and no structure... Room for improvement is certainly there. Its a budget Airline so I'm not expecting food or entertainment. But I was majorly annoyed with baggage policy!! This was the most rediculous of all! I payed more for my bags to follow me than I did for the plane ticket?!?! I was trying tirelessly to add bags to my flight before hand but system gave errors etc and I even tried the live chat again errors so no choice but to do this at airport for a ridiculously expensive cost. I was not happy and will think twice about this. I even considered taking the later air Malaysia flight with my bags included. If I had only known :("
優點： "I guess it's cheaper."
缺點： "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
優點： "We had 30 minutes delay for a passenger to clear the immigration issue."
缺點： "Nothing special."
優點： "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
缺點： "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
優點： "Ease of web checkin but it took too long to drop off luggage"
缺點： "No inflight entertainment. Had to buy food including all beverages."
缺點： "Everything also must charge, the worst one is even you pay them money they still want to charge extra, seat is the smallest among all airline."
缺點： "All thing baaaaad"
優點： "we got to the destination"
缺點： "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
缺點： "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
優點： "Hard to complain about a $100 USD flight."
缺點： "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
優點： "it was a very nice and clean plane."
缺點： "They dont give anything complimentary - not even drinks or water!"
優點： "cant think of anything."
缺點： "the air asia klia2 terminal is a dump. the gate seats are rock hard/uncomfortable. the air con in the terminal was set too cold. I think the check-in baggage fee was too high. if I would have ordered food the price would have been close to ctrip fairs, and on those flights u might get entertainment. I don't think I saved that much to not consider other carriers next time."