優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The crews were very kind and helpful."
優點： "Crew very helpful. Seat roomy."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Thier food tasted excellent!"
缺點： "Wish there was a vegetarian option too."
優點： "JAL is great!"
優點： "It was short flight.. I slept good through."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Nicest crew I have ever seen!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "All their employees were very polite and it definitely stood out."
缺點： "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Great tasting food, and nearly constant beverage service."
優點： "Food Service Crew actually cares about you"
缺點： "more movie options!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
優點： "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
缺點： "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "Everyone is polite, helpful, and the flight was quite pleasant."
缺點： "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
缺點： "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點： "The airplane and all crevices"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "Very long lines at the security gate at Itami. Difficult web check in."
優點： "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
In the age of Covid, GIVE yourself plenty of time to go through lines for pretty much everything!!!
Boarding too slow. Crew could be more helpful. Flight was good, on time.
缺點： "Very comfortable flight!"
優點： "The flight was on time"
缺點： "too crowded"
優點： "Seat comfortable and the seatbelts actually fit!"
缺點： "Nothing relly"
優點： "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
缺點： "Everything was great"
優點： "this is the airline"
優點： "Nothing three hours late I went to dc and then took the train"
優點： "Crew was really nice."
缺點： "My first flight was delay because of that I lost my second flight."
缺點： "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
優點： "Standard boarding The plane was on time"
缺點： "Better boarding process.Such as the one used by Southwest"
優點： "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
優點： "The crew was amazing. I've got the exit seat: very comfortable."
缺點： "Entertainment choice could improve, very few choices."
優點： "Almost 3 hours of delayed"
優點： "Crew was the best I have had in 2019 on Delta, the only good crew."
缺點： "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
優點： "Good entertainment options."
缺點： "Only water and coffee available. Flight had been delayed over an hour."
缺點： "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
優點： "Entertaining crew"
缺點： "On time arrival (we were late)."
優點： "I like flying Delta. Make you feel comfortable and at ease."
優點： "The crew was nice, the flight was so short, there was little interaction with them."
缺點： "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
優點： "Don't know yet, because I have not left Korea."
缺點： "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
優點： "nice crew"
缺點： "terrible seat comfort, late departure due to airline’s booking problems"
優點： "Nice people"
缺點： "Waiting at gate in KC"
優點： "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
優點： "Flight was safe, smooth & fast."
優點： "Pilot was courteous, pleasant and kept us informed of flight status."
缺點： "Seats have no leg room!!!"
優點： "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
優點： "Smooth , fast, comfortable"
優點： "Crew was awesome"
缺點： "No TV unfortunately"
優點： "What I liked was getting to my house."
缺點： "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
優點： "Everything, smooth flight with an entertaining crew."
優點： "The exit row seats reclined."
缺點： "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
優點： "Crew was great"
缺點： "No entertainment on flight. No smoking in Minneapolis airport"
優點： "Everything went smoothly. The staff were friendly, the flight fast and calm."
缺點： "Nothing that can be done, just tough being 6'5" in a connection plane."
優點： "Made it out of Detroit that same day! Friendly flight attendants!"
缺點： "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
缺點： "The airplane did not even have storage space for below-standard sized bags. Gate check worked fine, but it was an inconvenience and some of my stuff got frozen"
優點： "They have great and friend staff."
缺點： "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
缺點： "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
優點： "Seats were comfortable"
缺點： "If flight is full all the time get a bigger plane"
缺點： "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
缺點： "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
優點： "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
缺點： "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "The attendants"
缺點： "The delay and no free wifi."
優點： "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
缺點： "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
優點： "very organized boarding process"
優點： "Crew seemed friendly and considerate"
缺點： "Flight from SLT was delayed by weather, so our flight left almost one hour late."
優點： "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
缺點： "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
缺點： "The seats are very uncomfortable"
缺點： "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
缺點： "Get the plane to terminal bridge and not buss the passengers to and from to plane."
缺點： "Old airplane. Upgraded to Business Class. The video system was not working properly, didn’t show images so it was hard to choose a movie or program. The seats are old fashioned, and so are the pods: not as comfortable a flight as on newer planes."
優點： "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
缺點： "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
優點： "Food wasn’t awful."
缺點： "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
缺點： "Flight cancelled and had to travel 60 miles at my expense to a different airport to get another flight same day"
優點： "Both flights were great. No issues at all with either of the flights or airports. Layover was just long enough to get through customs and get something to eat."
缺點： "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
優點： "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
缺點： "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
優點： "The food was good....they kept bring us more and more."
缺點： "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
優點： "Comfortable seats"
缺點： "Nothing I didnt like"
缺點： "7.5 hr flight from Lisbon to Philadelphia on a dingy old plane that looks like it hasn’t been retrofitted in close to 20 years, with no charging ports for electronics, which seems insane in this day and age, especially for such long flights. Had no in-seat entertainment systems either, and only offered news and sports on the American wi-fi service — not their usual lineup of movies and TV."
缺點： "The flight was delayed and then the airport in Philadelphia "wasn't aware" that we were coming to it took forever to get off the plane. I would have missed my next flight if they didn't wait for us. Also I couldn't check in online beforehand, which was frustrating. Also I waited in line at the British Airways desk to check in and it was a long line. When I finally got to the front I was told I had to check in at the American Airlines desk and I wish I had been told that earlier. One staff member was rude when I asked him to repeat the food options."
優點： "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
缺點： "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
優點： "AA got me home safe."
缺點： "Entertainment was nonexistant. Most movies were unavailable and those that were would start and then say “no longer available” monitor did not work. I was not the only passenger with issues. Many could not get system to work. Antiquated and/or poorly maintained. Also, announcement made it seem as if you had to pay for wine/beer/spirits. I wasn’t drinking so it didnt matter but at other times this would have been a hassle. Never had this on an international flight. Flight was okay just not top drawer like it used to be. Cost cutting measures have impacted the brand. Would not say it is first tier. Dont mind a “no frills” flight if it results in lower cost to consumer (aka Southwest Airlines)"
缺點： "The connecting flight from Raleigh to Philly was cancelled so we missed the flight to Manchester. We booked , through Kayak, with British Air and paid extra for premium economy and the actual carrier, American, doesn’t know how to process a refund and no such seats are available on our rebooked flight 24 hours later so it has been frustrating."
優點： "Three beer and three wine selection made the flight go by quicker. Food was better than expected based on pasta or shepherd's pie options."
缺點： "Full flight with uncomfortable seats, no tv/movies at each seat. Our AA four-hour flight after this was much nicer, with in flight entertainment. What?! I haven't flown on an international flight without entertainment at each seat in 10 years... And I have flown to over 40 countries since then."
優點： "The in flight staff was very friendly"
缺點： "Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :("
缺點： "2 hour late departure. could not get there story strait on why the delay, finally they went with weather delay. steward reminded me of a bunch of people unhappy with there jobs. need to work on customer service"
缺點： "No message to call with passengers with kids to board first or any military personnel boarding first."
優點： "Nothing - the flight from Chicago to Philadelphia was delayed by about 2 hours. Luckily, was able to get the flight switched to a Chicago - London direct flight."
缺點： "The connecting flight from Philadelphia to Manchester would've been missed. So, American Airlines booked the same flight for 24 hours later. Luckily, they offered a different flight. Due to the flight changes, the prepaid ground transportation from Manchester to Leeds wasn't used. Transportation from London to Leeds had to be purchased at a much greater additional expense."
優點： "Not much."
缺點： "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
優點： "Otherwise great flight experience..."
缺點： "But touchscreens were so unresponsive to touch it was almost impossible to navigate between movies."
優點： "Nice flight, great leg room, staff was friendly and flight was on time."
優點： "Good service, great entertainment."
缺點： "Small seats, older aircraft."
缺點： "Very disorganized. Why was I put on this terrible American Airlines plane? My headphone outlet was broken, the plane was very uncomfortable, the boarding was disorganized. I thought I paid for a British Airways flight?"
優點： "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
缺點： "Navigating through Heathrow"
優點： "We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names."
缺點： "When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes."
缺點： "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
缺點： "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
優點： "Positive spin...positive spin... the crew is fine."
缺點： "You would think the better the technology, the better the comfort level. But well, this is not the American brand. It's all about squishing you into a walnut size so that they can pack a cart load of them on the plane Or they said you can pay up and get comfortable. And you would think the price of a ticket would go down because the whole fuel is cheaper than years ago. Ha. Turns out you need to pay extra to meet the historic standards"
優點： "Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food."
缺點： "One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name."
優點： "Food, OK legroom, complimentary wine & beer on a US carrier"
缺點： "Barely functioning ancient touchscreen system"
缺點： "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."
缺點： "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
優點： "Equipment was an A330. I was seated in Row 11 and had priority boarding. As a result, I had considerable leg room and not trouble finding overhead space. Seating in the back has several inches less "pitch" between seats. A330s provide a very smooth ride."
缺點： "Food: Salad was good, you could taste the arugula. Chicken, once you scrape off the barbecue sauce, was decent. The rest of the lunch did not seem worth eating. The best option if you are hungry is to either eat in the terminal or bring something you do enjoy with you. The movie selection had nothing you likely have not seen already. Be aware that sometimes PHL moves slowly. We waited over 5 minutes for the plane door to open. Bags took about 40 minutes to come up. There were no lines at immigration. Connecting in less than 2 hours can be iffy."
優點： "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
缺點： "The customer service was terroble. My daughter was humiliated."
優點： "The TV and Movie options were good. The food was good too. The staff was very attentive."
缺點： "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."
優點： "Flight crew very welcoming, flight was pleasant."
缺點： "Seating a bit tight. Didn't offer any snacks only ice water."
缺點： "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
缺點： "The flight from Phillie to Albany was very warm. Stewardess genuinely apologized."
缺點： "The flight from ROCHESTER to Philadelphia was noisy and sounded like it was going to fall apart... No drinks..: worst flight I've had Flight from Philadelphia to Charlotte NC was outstanding"
優點： "The pilot tried to make time up in the air after we left late and it was the very first flight in the morning."
缺點： "I don't understand how a flight can be delayed and late by 40 minutes when it's the very first flight in the morning due to the plain not starting right. We have to be there early to check in why would pilot and attendants get there early to make sure plan is ready and everything checked before starting on boarding process. Heck drive the plane around to test everything. Also what's up with 1 small cookie when people pay hundred of dollars for a delayed flight. Treat everyone like first class. Better seats. Seats are way to small. And maybe lunch should come with the flight or a bottle of water and a full bag of chips. We pay a lot for those flights. After all it's so expensive to by food in the airport then you wait and find out the flight is delayed."
Departed late. Seats were ok but the plane was dirty.
Staff was great , plane interior was poor. The seat pocket in front of my seat was unusable and the seat pocket in front of my husbands seat had a bar sticking out of it and was ripped. Overall the entire cabin looked worn and dirty.
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Kept getting delayed"
缺點： "Sits not suitable for long distance travel"
缺點： "Overall good thanks"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Delayed on tarmac 20mins in Chicago, then delayed getting to the get in Philly, bags took 40 mins to get to carousel"
優點： "Da food, seat"
缺點： "Da Music"
優點： "Flight crew. Entertainment."
缺點： "2 hours late. No room for 22 inch carry-on in the overhead."
缺點： "Worst crew, bad food, small personal space. Cheapskate company."
優點： "Crew was nice"
缺點： "I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!"
優點： "Flight was on time. Everything went smooth for being in coach."
缺點： "Tight seats, seat belt uncomfortable"
優點： "Nice crew"
缺點： "Hot, crowded. Wifi horrible"
缺點： "Delayed departure and several gate changes"
優點： "I was able to make my flight."
缺點： "Crew were not friendly or helpful while boarding."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
缺點： "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
優點： "The fact that we got there safely."
缺點： "Took them 90 minutes to fix a seat belt because they kept bringing the wrong part. They got it right the third try. The cabin crew sat in the back and chatted for an hour while we sat at gate. Not even a glass of water offered. Then we were diverted to Pittsburg because of weather and sat for an hour. Again no water offered. So on 5 plus hour flight crew went around once. The final straw was they blamed weather for the delay when in fact it was not being able to find the correct seat belt in due time."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "There was a delay due to thunderstorms and the female pilot handled it extremely well"
缺點： "Not enough leg room"
優點： "Even though the plane was having a lot of issues the crew stayed positive and the captain came out and spoke to us directly. Even though it was a crappy flight I was happy it wasn't cancelled."
缺點： "The plane had almost no AC and there was a landing gear issue that needed to be fixed. So that held us up for an hour at the gate. The plane ride was pretty hot due to the lack AC."
缺點： "Flight never happened. American Airlines saved the day. It seems to me, the issues with United are deeper than we ever thought. I was highly disappointed with their inability to rectify the situation."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "i sat in front of the exit row which was feeezing. My boyfriend and I needed extra blankets because it is a red eye and sleeping is important but they would not give them to us. We were pretty much shivering the entire way home and could not sleep."
缺點： "Flight attendant were not courteous"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "No internet so made for a boring flight"
優點： "Staff was very kind and genuine"
缺點： "the plane was absolutely freezing cold!"
缺點： "4 hour delay, no power in basic economy only power if you upgraded to economy comfort."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Flihht was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
優點： "very smooth and fast"
缺點： "some of the united employees were rude"
優點： "The man at the counter gave me a much better seat than I originally had. He was pleasant and very customer-friendly. I can't remember his name but he had brown hair, glasses and a mustache. I was extremely exhausted from my Las Vegas flight and it helped me greatly."
優點： "Boarding on time, wi-Fi entertainment and staff were friendly"
缺點： "Nothing to suggest"
優點： "Attendants were nice."
缺點： "No entertainment screens & last seat didn't recline."
優點： "In flight entertainment worked. Staff was friendly."
缺點： "I had no issue with the delay, things happen. I was dealing with a knee injury and the gate plan had us all over the airport. It was quite frustrating to get to a gate in another terminal only to get told we were being moved back to the terminal we had just come from! Then that gate was changed again, involving another long walk on said bad knee!"
優點： "The crew members were very friendly"
缺點： "My seat was a tad bit uncomfortable."