缺點： "Leg room in economy is just tight"
優點： "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
缺點： "Screens were better on the flight from Vancouver to Taipei."
優點： "Kind workers and excellent food"
優點： "Friendly crew. Good entertainment options."
優點： "Friendly and attentive flight attendants."
缺點： "Food and quality of entertainment screen for economy."
優點： "Excellence in crew's attitude, promptness in service, very courteous."
缺點： "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
缺點： "Food can be better"
優點： "Excellent customer service with every question"
缺點： "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
優點： "Crew excellent"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "The meals are very good and tasty, good portions."
缺點： "The economy seat is OK but too distance between seats could use extra inch."
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "Going to Taiwain food is good but going back to LA it sucks"
優點： "Like everything but the seats. The flight attendants are amazing."
缺點： "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
缺點： "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Great flight, plane &crew"
缺點： "Nothing was bad"
優點： "Comfortable and relaxing!"
優點： "Transit was smooth and efficient."
優點： "I like the boarding styles and the crew"
缺點： "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Always very nice great crew always I've made the flight 3 or 4 times now"
缺點： "Still a little bit nicer if we had a bigger selection of movies"
優點： "Excellent condition of Aircraft"
缺點： "No entertainment during the flight."
優點： "Everything is good & went fine!"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "They operate the Airbus A350, a nice very modern plane on this route"
缺點： "Baggage Claim"
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Crew was great with service even though they must have been super tired from the flight."
缺點： "More leg-room and space to stretch."
優點： "Didnt have a neighbor. Lucky draw"
缺點： "Had difficulty with online check in through china southern"
缺點： "The seats of A380 CAN-LAX flights were little cramped."
優點： "I thought the seat were better and were very uncomfortable!"
優點： "Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price"
缺點： "All was great. Cant think of anything"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Service is bad. Food if not good as well."
優點： "Crew seemed nice, helpful"
缺點： "It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Professionalism of the Crew."
缺點： "Business class seat are tired and in need of an overdue update."
優點： "Service was excellent !"
優點： "I like food"
缺點： "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
優點： "Flight went quicker than expected."
缺點： "China southern management completely botched the handling of this flight. Mechanical issue turned into a 6+ hour delay. Passengers given no updates. Held on plane for 4 of those hours without updates. Toilets were not flushing and reeked the interior cabin. Passengers wanted to leave and get hotel accommodations but were not given such options and were trapped on plane. Passengers began confronting and arguing with flight stewards. Still no updates from captain during whole ordeal. People were very agitated and trust was lost as flight attendants seemingly forced passengers back into their seats abruptly. Some left plane due to feeling unsafe to fly."
優點： "Flight was on time"
缺點： "With no personal screens they played an action movie with people dying left and right and it made me anxious. Seats aren’t very comfortable and the food is not very good."
優點： "China Southern was good in most respects."
缺點： "Transfer through Guangzhou was bad, no need for immigration on an international transfer, immigration staff slow and rude."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "The flights Ending!"
缺點： "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
優點： "Excellent airlines and staff Thank you for you !"
缺點： "Nothing to do with your airlines but the flight from Kathmandu was 90 minutes delayed which caused the security check to the connecting flight in China to be a nightmare of crowds trying to clear security the initiial 90 minute also probably was the reason my baggage didn't make it to LA and will be delivered to my address 2 days late"
缺點： "Only allow one piece luggage."
優點： "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
優點： "The food was better than expected. The service was good."
缺點： "The plane temperature got steadily colder. Was a bit hard to handle."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "Besides the flight from Guangzhou was delayed for 2 hours due to mechanical issues, my luggage wasn't to be found when I arrived Kathmandu. This is the second time that it happened. The first time was in 2014 and it took them 4-5 days before they can locate it."
優點： "Crew efficient, Food satisfactory, Boarding is fine. You just have to have no high expectations"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "I like frankly low cost"
缺點： "I dont like old flight and food."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "DELAYED FOR 7 HOURS"
優點： "The plane was nice and the flight was smooth."
優點： "The flight arrived on time. The cabin crew was reasonably polite."
缺點： "The service was underwhelming. While it wasn't bad, it felt like a domestic flight instead of an international flight. Boarding was a free-for-all."
優點： "The crew was pleasant and the flight itself was about as good as you can expect."
缺點： "Everything apart from the flight was terrible. Customer service is a nightmare to reach. You have to push a button every 30 seconds to indicate you want to remain on hold. I had a long layover and they put us in a dump of a hotel too far from the airport to get back by myself, with no staff able to communicate with any English, no working internet, and not even a map. I had wanted to visit a nearby city and instead had to spend 19 hours in a bad hotel. They also confiscated my external battery from my checked luggage (my fault) but have provided no way for me to get it back unless I'm in China."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Plenty of food and drink as well as a well stocked entertainment center."
缺點： "Seat too small and it's just too long"
缺點： "The plane was very old"
優點： "new planes on departing."
缺點： "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
缺點： "The WORSE check in service EVER./ Rude, arrogant and ignorant."
優點： "Normally China southern flights are far from being particularly good. But this plane would compete favorably with airlines known for its comfort such as Japan Airlines, and Turkish Airlines."
缺點： "Old airplane. Seats close together."
缺點： "This is the worst airline ever!!! The flight attendants are nothing but rude and poorly train on customers. Gave everyone else (Chinese) snacks and blankets and skip me. Chinese are fake and rude."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
缺點： "Food is too salty, can’t even eat ."
優點： "Great service in business class"
缺點： "Boarding seemed to be chaotic !"
優點： "the entertainment was fine"
缺點： "I hadn't ordered a vegetarian meal and therefore couldn't eat anything on the flight - everything was red meat based, the seats are tiny which is rough on a long haul, the airline asks people to take off headphones 30min-1hr before arrival, crew was incredibly rude, aircraft was old"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "This was my first time flying with China Eastern and I was very impressed. The plane was clean and comfortable. The crew was nice and it was overall a great experience. I would fly them again and recommend them to others."
優點： "The flight was on time."
缺點： "Check in was all mixed, no CE desk. The plane was about 60% full but they left the best seats with the most legroom, empty. When I tried to move she said it was only available for purchase, no upgrades even to the highest level of frequent flyer. I never saw the chance, stupid policy."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "The food is horrible. Bring your own sandwiches. The flight attendants are very nice, but inexperienced. Our flight had to wait for the fate to clear and passengers got up and started taking their bags down while on an active taxi way. They were walking around while the plane was moving."
缺點： "Allow the passenger to watch the video and listen the audio as long as the entertainment system is on. I was asked to take the ear piece out before landing so I couldn’t hear the audio of the end of the movie."
優點： "Friendly crew, fast flight, plenty of overhead storage"
缺點： "Better entertainment"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Plane was good (Economy class)"
優點： "Crew was very helpful with boarding and very friendly and hard-working."
缺點： "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
優點： "Flight was on time and efficient. Crew was polite, professional and efficient. In other legs of this trip the experience was not so good. On this leg, however, I noticed that the crew was very accommodating to the passengers and never seemed bothered by special requests."
缺點： "Food was okay. We ordered 4 different types of vegetarian meals, but only received on type of vegetarian meal. Movie selection was not great, but I still appreciate that each seat has its own personal on demand video screen."
缺點： "Very limited English speaking programs/movies"
優點： "China Eastern Airlines was labeled as a budget airline so knowing this (so I thought) I prepared myself for an uncomfortable ride. The seats had just as much cushion as delta or American airline and definitely more than WOW airline. I bought a seat cushion expecting to be uncomfortable for a 14 hour flight and I didn’t need it. In fact I ditch the cushion after I landed....one less thing I had to carry. I’m 5’5” so I usually don’t have an issue with leg room. I had a somewhat comfortable ride considering the flight was as I stated before 14 hours. The food was really good and the flight attendants were very nice and professional. I enjoyed my flight and would definitely recommend them."
缺點： "The seats are very small and the food was horrible. The flight attendants were rude, they actually rolled their eyes on you when you asked for water"
缺點： "Airport construction in Xi'an was horrible. It took nearly an hour to get from the plane to the airport exit."
優點： "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
缺點： "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
缺點： "When checking to see if my flight was still on time before leaving I discovered the flight was canceled. I was not notified or given I new flight. I had to buy a whole new ticket (that was much more expensive then the one I already had) on top of the one I already purchased and now have to attempt to get refunded"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Professional and quick boarding"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點： "I don’t like being shuttled out to a plane on the tarmac- but that’s China."
優點： "The movies and seats were amazing so it made the flight go by faster"
缺點： "None of the crew really spoke any English"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Great value! This was my first time on China Eastern and was apprehensive because of numerous negative reviews I have read about them. Boy, was I very pleasantly surprised. I travelled from Honolulu to Manila with a stopover in Shanghai. The pleasant experience started with the ground crew in Honolulu. Very friendly and helpful unlike experiences I have had with other airlines there. The flight crew was also very good — respectful and helpful in spite of the limited English. The flight left the gate 5 minutes before scheduled departure. I rated the food and entertainment 3-stars not as a negative, but because it was ordinary — I did not expect anything better than that because the price was very cheap. A couple of observations: (1) in spite of a nearly full flight, there was plenty of overhead space — could it have something to do with their luggage policies? and, (2) very efficient boarding — boarding by seating zones rather than frequent flyer status. I saw a lot of calm and no aggressive behavior. Just overall pleasantly surprised."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The attendants were very helpful, a meal was served with ever flight (even during domestic flights within China), the aircraft was clean, blankets were provided, and I felt very safe. I had an overall excellent experience with all of my China Eastern flights from LAX to Shanghai, Kunming, and Kathmandu."
缺點： "My only complaint, during the whole experience, was with the Kunming airport. They ushered overnight layover customers into the basement floor, which smelt of gas and was very cold. We were expected to sit and/or sleep on crowded seats and concrete floors. This is not a complaint about China Eastern, but rather the Kunming airport."
缺點： "Need to cater to US clients and offer better food"
缺點： "8 hour delay, no updates. No schedules"
優點： "See my china eastern comments from shanghai to chicago"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Good price but ordinary service unless jollied along and the range of food and drink for business class - poor"
優點： "No hand soap in any restroom.food is bad .after 20 min your meal then they server dinner roll ?"
優點： "The seats were roomy for economy class."
缺點： "The time delay, they fed us our meal before lift off because we were sitting on the plane for hours."
優點： "The seat was super comfortable the service and the food was extraordinary"
缺點： "From the time that we landed till the time we diembarked waas more than 1/2 an hour"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The food was pretty good. Except for one flight that served a sandwich filled with mayonnaise. The take off and landing from SF to Shanghai was pretty good. I couldn't feel them, so the pilot was excellent."
缺點： "Nobody there speaks ENGLISH! It was so bad! And staffs would try to ignore you since they couldn't speak English. I don't know how I got through this flight. But I would not recommend for anyone who has never flown with this airline, and does not speak Chinese. Also, I was constipated when I got to my second flight change bc of the little water that was provided on the plane."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Great crew. Meals & ice cream on board. English language newspaper was a nice option."
缺點： "Small seats for Americans (we are larger & wider than Asians, in general terms). No TV's on board."