優點: "No hay variedad en el entretenimiento."
優點: "Everything was just fine"
缺點: "I arribes at the airport 1 he before the original flight time because the flight was delayed 50 minutes. Counter told me I couldn't check in my luggage anymore. Avianca was using any possible excuse to give seats to stand by passengers from other flights. There were very long lines of stand by people at the Avianca area."
缺點: "The food could’ve had been better."
優點: "not a lot of wait time"
缺點: "the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt."
優點: "They gave us a pillow and a blanket"
缺點: "The earphones for the tv were weird"
優點: "The pilots landed quite peacefully and the airplane was clean"
缺點: "Food was disgusting. Not many options to choose from."
優點: "Check in was very smooth. Flight crew was very attentive"
缺點: "Presentation of food was not great."
缺點: "Old plane, I was in business class and no entertainment was offered and no screen was provided in the seats"
缺點: "It took 45 minutes to get our luggage in houston."
優點: "I didn’t have to make long line, they have a pre checked line and it’s faster."
缺點: "When I asked counter personnel for better sitting and responded that there wasn’t , when in fact there were more than 10 seats better than mine."
優點: "El avión"
缺點: "Las muchachas"
優點: "nothing, it's like a bus with wings."
缺點: "attention, food, entertainment."
優點: "Ir was ok"
缺點: "It was noisi. Entertaiment components are bad."
優點: "Crew was friendly"
缺點: "Food is not good, entertainment is very bad."
優點: "The flight itself was fine."
缺點: "We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor."
優點: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
缺點: "First flight delayed, which meant I missed the second flight. What should have been a 6 hour trip became 22 hours. After rescheduling first flight and getting to MIA at 2330, I learned my flight for 0455 was cancelled, which meant my bag that was en route was cancelled. Customer service via phone is completely useless (after a 30 minute wait time). They put me in a hotel and told me to get my bag in the morning when getting on my next flight to GUA. Got there @ 1000 and the avianca baggage office AND the ticketing counter aren’t staffed until 1130 am!!!!! Had to leave the country having no idea where my bag was, now stuck in GUA without it. I’m beyond exhausted and will NEVER AGAIN do business with avianca under ANY CIRCUMSTANCE. Terrible doesn’t begin to describe it."
優點: "The flight was on time. Family boarding was super helpful when traveling with a toddler. The plane was clean."
缺點: "The seat assigned to my daughter had a faulty life jacket and the crew wanted our family to split up. My daughter is 2 and didn't like that her dad was moving somewhere else as we were taking off. Since the crew member didn't want to ask the individual sitting next to me, I asked if she would mind moving so that our family could stay together."
優點: "Boarding staff, inflight service were good. It was first time experience to travel by Avianca airline but was happy. Improve the food for vegetarians."
缺點: "Your check in staff at Lima airport was rude, & unpleasant"
優點: "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
缺點: "No much leg roon."
優點: "I liked how everyone took pride in their work / job while considering the costumer as well."
缺點: "Didn’t like how quickly the seats popped back to recline. I saw one passenger get her knees bashed and I had a drink spill on me and it wasn’t anyone’s particular fault. Just bad seat design."
優點: "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"
缺點: "The flight was delayed out of JFK for some unknown reason (definitely not weather or missing plane since it was the first flight of the morning). Several passengers were told their connecting flight would definitely be held for them. A few of us asked for a guarantee because we would rather pay to rebook another flight than get stuck, and the gate attendents at JFK said it was certain we would make our flights. Once we got to El Salvador we were told they never intended to hold our flights. Avianca agents there told the handful of us going to Cancun we we're rebooked on Copa Airline and would have to go to Panama first, then Cancun, and arrive around 10 pm instead of 11 am. Other passengers were stuck in El Salvador for even longer. For our trouble, they only offered a $70 voucher for Avianca which is essentially useless to most of us since it has extensive restrictions. On top of this, the plane seating was small and the food was terrible. When we got switched to Copa there was at least slightly more leg room and better food. Do not fly Avianca!!"
優點: "The route, not much waiting time, the food."
優點: "The flight schedule"
缺點: "None"
缺點: "Avianca workers at the El Salvador airport were awful, not only could they not speak english, but they were rude and unhelpful."
優點: "La atención y su comida"
缺點: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
優點: "Aside from the issues below, it was a good flight."
缺點: "I was seated by an emergency exit, so i couldn't tilt my seat back. Also, everyone who walked by hit my left arm back and forth. It was very annoying. The cabin felt a bit claustrophobic."
優點: "all the crew was extremely friendly. The meals were delicious and my vegetarian request was honored. All the flights had meals even though some of them were strange times, and a good beverage selection was also offered. The in-flight entertainment was pretty top-notch. Great ticket price though, and somehow I lucked out and had some free seats next to me in some of the flights. very friendly staff and crew."
缺點: "all the flights that I was on didn't even start boarding until about 20 minutes before the plane was supposed to take off. This resulted in all the flights I was on being around 45 minutes to an hour late taking off. The cabin size was very small, it was hard to fit my stuff in the overhead compartment. not a lot of legroom and for a 6 foot one guy, this was a bit of an issue and I had some intense leg pain from my position. for the low-cost flight that I got I did have some seemingly out-of-the-way layovers and they were also quite long. would be great to see airplanes that The option to choose a bunk bed instead of a regular seat so that you could rest on redeye flights or just take naps in general."
優點: "check in was a breeze. United had very long lines.....everywhere we went in Central America"
缺點: "they cancelled flight without giving us warning and we had to fly out following day on different airline"
優點: "Duration Of The Flight. But TACA Airlines is very BAD has to be the Oldest Fleet of Airplanes I've seen in a Long Time. I Guess TACA handles the flights from El Salvador to SFO."
缺點: "A 5+ hour flight the planes they use from El Salvador to San Francisco has NO Entertainment, NO USB Charging outlet and Meal was Horrible. You can really see the difference between an Avianca Flight and TACA flight'"
優點: "Food, crew"
缺點: "Audio system is old and did not play audio stations, just the video, which is displayed in a few small screens."
優點: "My wife and I flew coach. As economy fliers we were given a meal, glass of wine, and coffee. The price of the flight and service were great."
優點: "The flights were on time, with great service."
缺點: "Nothing!"
優點: "Everything"
缺點: "To wait"
優點: "The flight was cancelled at the last minute due to a broke plane in San Salvadore. However, the staff booked us on a flight with Copa Air. They were extreemly professional, kind and accomodating. Thank you very much. The Copa flight was outstanding service and comfort."
優點: "The staff was extremely nice and made conversation with us. Everything was prompt. Planes were clean and comfortable. Couldn't ask for anything more! Avianca is one of my favorite airlines!"
缺點: "Loved everything!"
缺點: "El desayuno estaba un poco frio"
缺點: "My flight from El Salvador to Bogota was cancalled, so I waited at airport in El Salvador 7 1/2 hours and on the return I got to the counter at 4.05am for a 5.00am flight, with just check in luggage and they would not let me check in, so I had to stay in Bogota an extra night and pay a change, fee so basically everything was very poor"
優點: "Staff was nice. Relatively comfortable, good movie selection"
缺點: "I'm vegetarian, only ham and cheese sandwich"
缺點: "Transportation to get the flight was not comfortable since we needed to take a bus and there were not enough seats. Also, some of the flight attends were not friendly and did not ensure that all of the passengers had a blanket"
優點: "Good food and drinks and great movie options. Smooth flight."
缺點: "Bring your own headphones. While it's pretty awesome that an airline gives away free headphones, they are junk and distort even when just trying to get the volume loud enough to overcome the jet noise."
優點: "On time, good entertainment options. Second round food and beverage option not bad."
缺點: "Baggage check-in at LAX was slow and inefficient. Despite the few passengers, the 2 check-in agents took an exceedingly long time to check in passengers. At one point, there was a 10 minute gap in which no one was being checked in despite the fact that the two clerks had already finished with the previous passengers. They spent the 10 minutes doing paperwork at the counter and not checking in passengers."
缺點: "The flight attendant didn't give me any solution to the problem I has with my seat"
缺點: "Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED"
優點: "Seats are too crowded."
優點: "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點: "The seats were very comfortable.. the service was responsive and friendly!"
缺點: "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
優點: "I was able to change my seat assignment."
缺點: "Five hour delay IAD to SFO, no entertainment working, no food provided... A really poor experience."
優點: "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點: "The crew was so friendly and accommodating."
缺點: "On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals."
缺點: "Sits not suitable for long distance travel"
優點: "Everything"
缺點: "People that were on the plane should throw away their garbage and stop being slobs"
優點: "Amazing crew"
缺點: "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
優點: "Service and punctuality"
缺點: "On board entertainment"
優點: "The flight was relatively short and uneventful."
缺點: "The workers at the airport, airline door, and flight attendants were all very rude. After sitting in LAX traffic for over 2 hours, they could’ve at least attempted to be friendly and helpful. I swore I’d never fly United again, and this solidified my opinion."
優點: "The price."
缺點: "I was boarding group 5 and had the very last row, not comfortable."
缺點: "飛機上的食物太差了,份量又不足,全程都餓肚子,有選擇的話我肯定不乘搭聯合航空或是自備食物。"
優點: "Da food, seat"
缺點: "Da Music"
缺點: "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
缺點: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
優點: "Great service in business class, as always."
缺點: "Weather system on the way down, but the pilot and first officer were tops"
優點: "Overall I am so disappointed"
缺點: "Deleyed flight in Huston, my baggage’s stayed behind"
優點: "Short flight so not all questions applied"
缺點: "Too small seats"
優點: "Everything was good !"
缺點: "WiFi for $39.99, used to be $19.99 before."
優點: "Om time"
缺點: "Didn't offer food, just handed out soda"
缺點: "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點: "Oh all try other airline next time"
缺點: "2hours and 30 minutes delay time for unreasonable issue And a bayless little drink for 8 dollars + tax really."
優點: "Nothing"
缺點: "The plane was 3 hrs late from dulles to houston ww were only given snack they should given us a full lunch."
優點: "The crew was very pleasant, food was average."
缺點: "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點: "Early arrival"
缺點: "Waiting for docking spot."
優點: "Is goood"
缺點: "Very good"
優點: "Crew"
缺點: "Boarding. Board by inside seat to outside seat and it'll go much faster."
缺點: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
優點: "Crew was great. Very patient with a difficult situation."
缺點: "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
優點: "Nothing"
缺點: "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
優點: "Easy to board an deplane, as the plane is about the size of my bath tub."
缺點: "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
優點: "On-time"
缺點: "Kids screaming and kicking behind me the whole time"
優點: "The staff was courteous and polite and went the extra mile to ensure my flight was enjoyable."
缺點: "中文廣播人員結結巴巴都在亂翻譯,太不專業了 服務人員一直玩,講話好大聲,讓人不能休息,很不舒服 大家下飛機時,每間航班都會很有禮貌一直謝謝搭乘,UA871我沒感受到。"
優點: "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點: "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點: "Helpfully and we'll guided"
優點: "On time"
缺點: "Not entertainment"
優點: "Flight was shorter than expected"
缺點: "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點: "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點: "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點: "Crowded like sardines Groups 4 & 5 were told you must check your carry-on bags Wifi didn't work for all devices Pilot had to make second approach, because he was too freaking low!!"
優點: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."