缺點： "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "easy check in."
缺點： "can't choose my own seats."
優點： "Staff very friendlym Flight was on time."
缺點： "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
優點： "Very polite staff"
缺點： "The curry made me sick and the movies were outdated."
優點： "Good price"
缺點： "Stink in the plane"
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
缺點： "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "Service in side."
缺點： "Air host listen on time"
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
優點： "The staff are friendly and helpful. The seat is very comfy"
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點： "Nothing in particular"
優點： "I slept most of the way home so didn`t use the entertainment."
優點： "Great service, accommodating staff. Seats were comfortable."
缺點： "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
優點： "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "Choices of food."
優點： "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
缺點： "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
優點： "Excellent service and flight experience!! Thank you."
優點： "The food was great. Very responsive flight crew."
缺點： "Could have been slightly cooler in the cabin."
優點： "Everyone staff member was friendly and helpful. Dinner was great."
缺點： "The only thing I did not enjoy was breakfast . Selection was not great, we did not eat."
缺點： "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
優點： "Fast flight"
優點： "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
缺點： "I liked everything, everything was excellent"
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
優點： "The food, service and entertainment options were definitely good."
優點： "Food, service"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "The crew is so nice............and cute too."
缺點： "The temp inside was about 80 degrees........yet, the Asian people seemed to all be freezing....... I was sweating...........almost no snacks or drinks between meals. The meal choices were all Japanese style food."
優點： "The entire experience was wonderful from gate to gate. I enjoyed the flight and the kindness of the crew."
優點： "This airline has more legroom and the bathroom is roomier compared to others I have flown from the US to Asia. The flight attendants are attentive and polite. My daughter slept through breakfast and the attendant came back to check if she wanted anything to eat."
缺點： "The DVT warning in the in-flight magazine called it "economy class syndrome"."
優點： "I finally got home."
缺點： "The two-hour delay on top of the six-hour layover was ridiculous. I could have driven home faster."
優點： "ANA is always great. Their food is always high quality even for econmy class. The crew also leaves out refreshments so you can help yourself if you are still hungry."
缺點： "The seats don't really recline at all"
缺點： "Vegetarian Meal was poor."
缺點： "The 747 still hasn't been retrofitted with screens on the backs of every seat. The food was not great either."
優點： "Team and boarding was smooth"
缺點： "Flight left 1 hour late due to issues with palette loading, then taxi and departure back-up. Upon arrival, gate was blocked by airplane. On the flight, Personal Entertainment AND wifi was down for the entire flight :/"
優點： "I like everything. I am giving the carrier a 5-star rating. Should I fly again with ANA? Why not? It was a very good experienced flying with them."
優點： "The Selection of movies in inflight entertainment is not bad. The food served is ok except I do not understand why our return flight (which is the same duration) is served only with one meal and no snacks."
缺點： "The check in process is not straightforward with the system throwing errors that users cannot comprehend. It even showed in its seat selection page that there is only one seat left where clearly our booking is confirmed for 2 persons. The website also redirect to Japanese webpages halfway through the online check in process."
優點： "The hospitality is always superb"
缺點： "Selection for movies were limited"
優點： "One of the best economy flights I've taken."
優點： "Everything as usual"
缺點： "Some rude passengers"
優點： "The cabin crew was attentive and helpful."
缺點： "The flight seemed crowded and did not have enough room for carry on baggage."
缺點： "Couldn't decline the chair and cause much neck pain"
優點： "I slept well since I updated to business class."
缺點： "Service was awfull. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me. I had a very positive experience in the past but not on this trip."
優點： "Everything was well done! Great customer service."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Consistent service"
缺點： "Toilets not very clean towards the end of the flight"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Entertainment offer was great. Live channels, talks, movies, etc..."
缺點： "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."
優點： "also good. Just not as good as our first leg."
缺點： "Presssigned seats were horrible. Middle 2 of the 4 seater."
優點： "The Services, crew, procedures, and the standards."
缺點： "Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
缺點： "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
優點： "Easy, comfortable, no issues!"
缺點： "It was delayed for 8 hours!!!"
優點： "The food was better than others and beverages were served often. In flight entertainment options were impressive."
缺點： "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
缺點： "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
優點： "I appreciated the attention to detail along with the entertainment. The Salmon was great along with the refreshments."
優點： "As comfortable as one could hope for a long haul economy seat."
優點： "The boarding process was very light and smooth . There weren't many pax though."
缺點： "A small smile by the S. Korean cabin attendant whilst conducting the service would have made the flight even more pleasant."
缺點： "Flight was delayed and crew was dismissive with questions and concerns about connecting flights"
缺點： "server told person asking to take away her tray that she did not have three hands"
優點： "A380 Emirates get better every time"
優點： "Food was ok"
缺點： "Smallest leg room ever"
優點： "Food taste, staff service"
缺點： "Front of the section seat - Very uncomfortable, badly positioned. I was in seat 37H if I remember it correctly. It was a Aisle seat and this particular seat was extremely uncomfortable. Everyone passing by would somehow kick my feet on their way to the restroom. The tray was too small."
優點： "Excellent cuisine and wine/beverage. Excellent seat layout Excellent flight attendant service"
缺點： "Some issues with in-seat entertainment systems (some movies did not play properly)."
優點： "A few of your flight crew were very nice and apologized for conditions. Free wine."
缺點： "Pissed poor equipment, awful food if that's what you call it, cramped environment. And the fact that on both out going and incoming flights I had things stolen from the over head compartments."
優點： "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
優點： "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
缺點： "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "This airline is consistently great. Comfortable, lovely staff members, and great in flight entertainment."
缺點： "Was a bit disappointed in the food this time."
優點： "Spacious Crew Food Ambience"
缺點： "Personal screen did not work"
優點： "Overall the service and the food provided made for a good flight"
缺點： "My flight seat assignment was changed without my knowledge"
優點： "everything from service, food, to entertainment. Keep up the good work."
缺點： "Seats were a bit small, if I had more room it will be perfect."
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
缺點： "When we landed we had to take the bus"
缺點： "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
缺點： "Want to be a millionare English version"
優點： "The crew The food The entertainment The comfortable seats"
缺點： "The airport in Dubai is a little too cold and open to catch a snooze on the floor or at a corner."
優點： "Airbus 380. Wider seats. Excellent service."
缺點： "Long journey."
優點： "The food. Seriously, it's airline food but they give you a lot and it tastes really good. Easy check in, very little waiting, excellent customer service, quick boarding."
缺點： "This is something Emirates can't help but I always get stuck between really big men like a sandwich, either that or babies. And the answer is not to choose bulkhead seats because that's who's choosing those seats."
優點： "SEATS very comfortable. Timings very accurate other than the weather delay. Staff very courteous. Food is great. Aircraft is equipped with every possible thing"
缺點： "Internet didn't work at all"
優點： "Good service"
缺點： "I didn't like how there were no vegetarian meals left when it came my turn for the whole flight."
缺點： "The emirates member are racist and biogts. Never to fly with them ever."
優點： "same as above"
缺點： "same as above"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "Your system Kayak in general"
缺點： "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Fly China airlines you won't be sorry"
缺點： "They damaged my luggage"
缺點： "Older entertainment system and still decent"
缺點： "I dont eat pork and both meals have pork in it."
缺點： "Curry chicken noodles"
缺點： "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
優點： "Professional staff"
優點： "Very accommodating."
優點： "Love of the leg space on the 777."
缺點： "Just the trip length, hehe."
優點： "Very disappointing because we didn't get our luggage up to now"
優點： "Good connection time"
優點： "Airport lounge"
優點： "Friendly staff; good entertainment options"
缺點： "Delayed by several hours; infrequent water distribution"
優點： "No problem getting wheelchairs in LAX."
缺點： "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
優點： "Very good."
缺點： "不論check in , 登機，等行李，所有效率都很低"
優點： "Entertainment - good choices of movies and newer LCDs."
缺點： "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
缺點： "missing baggage"
缺點： "Cramped seating"
缺點： "Boarding was delayed"
優點： "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
缺點： "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
缺點： "Chose western style dish, not very good."
優點： "Amazing. Cant wait to go back on this 777 airplane!"
優點： "Friendly staff. Food was good."
優點： "See Above"
缺點： "See Above"
優點： "That's all I got"
優點： "Lovely staff!"
缺點： "Was freezing at times, AC was too high, but otherwise great!"
缺點： "Delayed boarding and take off."
優點： "Crews were nice ."
缺點： "Not serving enough water during freight."
缺點： "Some delay in boarding and taking off."
優點： "I got a chair with reclining foot rest. Yay!"
優點： "new boing 777. state of the art."
優點： "Not much"
缺點： "Space is too limoted"
優點： "Again, the cabin attendants were professional and kind and helped me when I needed it."
缺點： "They were a bit strict about how many glasses of red wine I could enjoy...but it wasn't a problem. I would have liked one or two more..."
缺點： "Iwhen I arrived to ho chi minh city, i report lost and found department had missing 3 check in bags. After 48 hours, I received 2 bags and i am still missing 1 bag. I had complained the SGN airport but no hope."
優點： "Overall service is fine. The crew handles the passenger well and good service was provided."
缺點： "The food was quite average. The entertainment system has limited movie choices and the screen was rather small compared to modern airlines nowadays."
缺點： "The transfer at Taipei was terribly inefficient, there was a long queue as apparently only one security scanner was working."
缺點： "Tell passengers the truth from the start!"
優點： "Food was good"
缺點： "Crew was horrible not friendly poor service"
缺點： "How one of the crew deal with my little boy when he walked on the plane because he felt boared"
缺點： "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
優點： "Nothing special"
缺點： "My preselected isle seat in the third row, where there is usually more legroom, got switched without notice, and at boarding time I was given a middle seat a lot further back."
優點： "Everything went perfect."
缺點： "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
優點： "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
缺點： "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
優點： "Nothing am still didn’t fly because of Turkish Airlines in LA really now I have the worst time in my life because the stuff working they are not have heart and no patient only patient for money fees late really I’ll never leave my problems done I can’t believe now sir you texted me after long time to want what’s wrong with me by the way I recorded everything all the stuff and but u will see as soon I reported everything really if you have heart or just thinking after you know my story u will understand me I reported everything with agents and I was trying many many times to come one help me from turkey airline nobody care really you will see sir I’ll post all record to Facebook and YouTube and Instagram Twitter and also I have mybrother his actor and he do show in t.v Chanel and everyone in Egypt loves him so I’ll add this channel t.v like everyone they will see this sir not sir not ok what happens to me you still don’t know why’s going on but now am getting worse day by day nobody with me now sir I sitting with wheelchairs because my back it’s heart me can’t even walk and I lost 2 bags each bag have stuff cost more than 15000$ because it was 2 iPhone X and 2 HTC Vive And some clothes all brand new and play station sir I have all the documents to approve and I reported too anther bag almost 22000$ I have 4000$ cash and more stuff very expensive and the important things my paper work like very important because am CEO for Amircan OSHA Trasports and my tickets price and I paid another fees almost 200 $ don’t sir thinking I need this money sir money now doesn’t working with me when I back my family with wheelchairs really am never had this in my life and the first time I have Turkshairline Sir please be patient and listen to my story maybe u will feel me"
缺點： "Please Sir I need help am got tired I went hospital and I can’t walking now cause Turkshairline. This first time i used buying tickets for u and you give me ticket from turkey airline and am never been with turkey airlines before, it’s the worse company I had ever seen in my life I got tired went hospital because of this company am very very sad ,please helping me my issue I bought tickets from you and then I went to airport to check in , the officer she said your bags it’s very heavy so i Said that fine I’ll paying the fees for extra, she said can you go buy in store 2 bags and move your clothes I said ok that’s fine, I went there back after am done she said am late u can’t take the flight because am late 3 mins i told her you just said go move my stuff and back the first I had emergency my sister she is past way 4 days ago and she is my twins and I didn’t see her for 4 years ago and then she’s past away I wish you feel me sir a and I explain her my this, she was trying tell me pay money for taken the flight next day and she wasn’t care sir she didn’t tell me sorry about my sister she’s only keeping talking pay money before 6 pm because after 6 it will be too much, so I told her please take my card and charge me and let’s me takes my flight I have emergency please she went inside and she took my card and she’s Back said my flight it will be tomorrow and charge me almost 200$ I said I didn’t say I want flight tomorrow and I feel very sad and she’s don’t care about my feelings but she’s was very care about money wooow, the end of day I getting tired to even speak and I was very very sad like i was thinking buying anther tickets for another company but she’s ready charge me and I left from airport to home back then I came next day and I went check in it was all the stuff different people and the lady she said my bags it’s big go buy one bag and move some stuff in this bag, again I said please can you cheak in and charge me extra bag let’s me fly she’s very very mean to me I went store and the lady from the store she’s was remember me because I went 2 times the first day and yesterday and back to check in she said am late for 2 mins and trying pay fees for next day, I was crying I can’t believe this I trying to explain her I was her last night and I have emergency nobody care nobody have feel me how am sad I trying to speak with anyone to help me nobody like all stuff they want done work and don’t care about Costmuer I went to Restrount and back nobody there and when I asked where’s all stuff they are left I was getting tired I have bags I trying to fond some one helping me nobody i got too much tired sir I was hospital yasterday I had 5 bags and I lost 2 bag I have big problem now for my back I got tired my body and my mind I have recorded all the stuff and from turkey airline I want send u the record and then you feeling me I only asked for help please help me I want flight and I can’t even walk it was too much please I don’t wants turkey airline"
優點： "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
優點： "food was good"
缺點： "wifi was announced but did not work"
優點： "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."
優點： "Food was good"
缺點： "Hour and a half delay"
優點： "They went above and beyond to ensure comfort"
缺點： "late departed ,no food,"
優點： "customer service, food, entertainment."
缺點： "small seats"
缺點： "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."
缺點： "It was very hot during the entire flight."
優點： "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
缺點： "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."
缺點： "The additional security check for flight from Istanbul to US was somewhat unpleasant as women were called out from the line to be separated from men for security check. They should have wait for each family to come up for their turn to be checked, so families would not need to be separated for a while."
優點： "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"
優點： "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
缺點： "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
優點： "The food was decent, as well as the movie selection."
缺點： "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
缺點： "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
缺點： "I have never had a worse experience with booking travel and I vow to avoid Kayak and any related services. This has been truly one of the most terrible travel experiences. The flights were changed (not a big deal) and I was told I was due a refund. After three 1-1.5 hour calls no such refund has come and both agencies says the other is due to provide. I am furious and will never use Kayak or Justfly again."
優點： "Food and service very good"
優點： "Loved the entertainment center and options. Loved the frequency of beverage service."
缺點： "Nothing. Everything was great!"
優點： "Food and tv"
缺點： "Crew was a little bit rude"
缺點： "not all the crew spoke English"
優點： "very nice flight."
缺點： "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
優點： "Everyone was friendly and the food was generally very good."
缺點： "I didn't like how the description of Athens included old Ottoman sites!?! Few people if anyone go to Athens or larger Greece for Ottoman history. Be more impartial please."
優點： "Great food and great service by crew. On time. Good aircraft. Good connection times."
缺點： "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."
優點： "When we couldn't fly United (due to cost) we were not sure what to expect from Turkish Airlines since we didn't know anyone who had flown it before. It was very pleasant and we thoroughly enjoyed the flight. We felt like we received first class treatment in the economy section of the plane. From warm hand towels, beautiful menus for meals and beverages available, a toiletry bag and much more. The inflight entertainment was awesome. Love the large screen and the touch screen abilities. So many great choices."
缺點： "The temperature of the cabin changed drastically from being very hot to very cold in a short matter of time. The boarding process was also not organized well at all as we lined up in our groups, but people did not follow this so although we were group A, somehow people from lower groups were boarding before us. The seats were a bit hard."
缺點： "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
缺點： "The flight had been cancelled by airline. Now waiting for refund."
缺點： "I lost my lagguge You"
優點： "Nice goody bags and special treatment for the kids, and thoughtful that they brought kid-friendly headphones. All the comforts the airlines used to give for free are still there on Turkish, with no extra charges for food/checked bags, etc. Great food, they got our special vegetarian meals correct (as opposed to a big hassle on another airline). Very comfortable flight."
缺點： "Food disaster always same Organisations very bad"
優點： "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."
優點： "It was amazing in the airline so good, my next fly to my final destination was on the next day so Turkish airline provided free hotel for the night so I won't have to stay in the airport sleeping. Best airline"
缺點： "The crew decided it was a good idea to store their bags in the overhead bins in the back of the plane, leaving no room for the paying customers. Most people in the back of the airplane were forced to stuff their bags under their seats which already did not have enough space. On top of that the airport had boarding groups which were completely ignored and the entire boarding process turned into a cluster. The flight from America to Turkey was great but once you are in Europe the service is horrible. If I cannot get a direct flight, I will not use this airline again."
優點： "Not a lot of options as far as the entertainment was concerned. The food was really good and the staff really courteous. However the seats were very uncomfortable."
缺點： "No leg space Not a lot of TV shows"
優點： "Food fine."
缺點： "Crew was polite, but knew nothing about what we should do when we landed in Istanbul. Given that we circled for an hour and then sat on the tarmac for TWO hours, they had plenty of time to ask what passengers should do about cancelled flights. Very discouraging. Video system never worked."
優點： "I have no complains."
缺點： "I love this air line, thank you for your service."
優點： "The flight was comfortable"
缺點： "Food is not well done at all and the srvice is unacceptable"
優點： "The crew was very professional"
缺點： "The entertaining of the monitor screen only a cat video really wasn't entertaining to me"
缺點： "The temperature in the cabin was too hot! I think they had the heat on, which on a full flight was not needed."
優點： "The crew was great and very helpfull, they help us change our sits so that we will sit together."
缺點： "There was no entertaiment. Only one movie to the entire flight, the screens where very small and you couldnt see the movie at and some of them didnt work at all."
優點： "Food and drink was great"
缺點： "Seating could be a little better"
缺點： "same as above. Was not on this flight"
優點： "Upgrade to economy premium was well worth the extra fee."
缺點： "Coffee could have been better."
優點： "The new plane!"
缺點： "Hmmm, everything. First we didn’t get the seats we selected, then we had to pay an extra 800 for my family to sit together. Took about an hour waiting on the tarmac. Then to top it off American Airlines broke my stroller and NO apology. Never again with a third party site or American Airlines"
優點： "Great service and clean airplane."
優點： "The entertaining, the aircraft"
缺點： "The food"
優點： "Didn’t expect a hot dinner or a breffy, so that was nice!"
缺點： "Felt crowded for such a long flight, but the flight crew was great."
缺點： "The cabin crew on the flight to Barcelona acted like they really didn't want to be there. From telling me that they'd serve everyone when they had the chance when I asked for water to shouting down the aisles to each other while passengers tried to sleep and having an overall feeling of being incredibly stressed out by basic requests (a bottle of water, help operating the entertainment screen, etc), they made the flight decidedly less enjoyable than an intercontinental flight in economy class already is. They were not rude to me personally, more just disinterested and apathetic, but I did witness one of the flight attendants being downright rude to another passenger. This was not a British Airways crew, but an American Airlines crew, and they treated us like they were doing us a favor by paying us any attention rather than treating us like it is their job to serve passengers courteously."
優點： "Plentiful wine. On time departure and arrival."
缺點： "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
缺點： "Cabin temperature was cold and food could have been better."
優點： "They announce in the local language."
優點： "much room. great entertainment. great crew"
優點： "The confort seat, and service"
優點： "The airplane was nice and comfortable"
優點： "seats and space were good"
缺點： "2 hour delay and freezing cold inside the plane"
優點： "The seats were comfortable and the food was very good!we left over two hours after the scheduled departure time."
缺點： "I did not like having to wait to depart."
缺點： "They broke a wheel on my luggage."
缺點： "There was a hour delay, waiting for crew. But the flight and crew were very competent."
優點： "Newer plane and one very friendly male flight attendant."
缺點： "Aside from one younger male flight attendant the service was terrible. They did not pick up garbage and ran out of meal selections. One flight attendant by the name of Valerie was incredibly rude. I would recommend American Airlines invest in younger and more professional flight attendants."
優點： "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! I had the pasta and it was good!"
缺點： "I feel like they are cramming more seats on a plane. I am 5'2 and I felt I had no leg room!!!! It's an international flight, they should be some roominess!!! I rather chose an Asian airline than a USA airline. I can't believe the space!"
優點： "Flight and landing were smooth."
缺點： "Touch screen worked sporadically. Wifi never worked. Boarding plane was very unorganized."
缺點： "Passengers too crammed in closer together."
優點： "The staff was very pleasant and helpful. I was able to change my seat to sit with my husband because there were empty seats."
缺點： "I didn't like the fact that children sitting behind us weren't told to stop kicking the chair. They also spoke loudly when it was quiet and thus woke me up from my sleep. We were delayed leaving due to unforeseen circumstances, but our arrival time was only 15 minutes later. There was a lot of turbulence during this flight."
優點： "The cleanliness of the airplane."
缺點： "The crew was yet and unfriendly. I asked amfjr another pillow and was told "where is yours, you have one" The food was not good and no snacks were offered mid flight. People had their lights on thru the entire trip when some were trying to sleep. The entertainment movies kept pausing randomly."
缺點： "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
缺點： "Pretty much everything"
缺點： "The flight company's got changed to AA from Iberia but didn't get any email from Kayak. Send an email next time please."
優點： "Great staff. Decent food. Great entertainment selection"
缺點： "Boarding process was a bit messy"
優點： "Clean equipment and good food"
優點： "The flight went very smoothly once we were finally on our way."
缺點： "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
優點： "The meals were good and the flight attendants were very pleasant."
缺點： "The space and seats were uncomfortable. The seat my husband was sitting in (30A window seat), the touch screen seemed to have some technical issues, for it did not recognize when you touch the screen. It was a bit frustrating trying to select entertainment. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane, therefore almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport service desks and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
優點： "The economy seats were relatively spacious and had a full TV menu and outlet to charge devices."
缺點： "For a red eye they could perhaps ask people to turn off their lights, but it doesn't matter."
優點： "I could not sleep comfortably at all. I have slept on airline beds that were extremely comfortable. This seat left me having to shift constantly to avoid discomfort. I also found the crew to be disorganized."
優點： "Absolutely nothing. I was upgraded from business and would have been better in business."
缺點： "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
缺點： "It didn't happen"
缺點： "Didn't happen"
優點： "Everything. I had no problems at all when coming to Barcelona last week!!"
優點： "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
缺點： "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
優點： "Crew was very courteous."
缺點： "Delayed departure."
優點： "Crew was helpful and provided sufficient food and drinks. Plane was late."
缺點： "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
優點： "good selection of movies"
缺點： "Mess up between the 2 airlines operating the 2 different legs of the journey means that we didn't get our boarding pass and (the worst) seats until 1h15 before departure... and we were not the only ones facing this stressful situation. One luggage lost, with Iberia luggage delivery service team in Barcelona being slow to understand how to work a google map."
缺點： "All. The worst airline in the world"
缺點： "Very old plane. Seats uncomfortable. Miserable. Would never fly them again. This was an American Airlines flight through British Airlines."
優點： "The crew was nice as well as the food,"
缺點： "The plane looked old and dirty. It was a nine hours flight and no entertainment at all. One small TV screen every ten rows can't entertain no-one t"
缺點： "The entertainment screen for seat did not work. A crew member indicated that he would try to fix it, but he never reappeared and nothing was done to alleviate the problem. They could not have cared less."
優點： "Comfortable seating considering economy. Food decent."
缺點： "2 hour delay due to no captain available. Told us about it when we were supposed to be boarding."
優點： "The staff was attentive to my needs and seating was comfortable."
優點： "The airplane was new and clean"
缺點： "The entertainment"
優點： "Seats were comfortable and spacious. Crew was friendly. Great selection of entertainment and variety of food/beverages"
優點： "Crew was nice and polite, I was very surprised. If it wasn't for them this would probably be a bad experience."
缺點： "Uncomfortable seats...I mean aweful to sleep. Next time I'm bringing my own pillow because the complimentary pillow kept falling off in between the seat and the window. I am so jet lagged, no sleep! Oh and NO WIFI???? Are you kidding me??!! This isn't the 20th century, Internet is a must for business people... Also, the entertainment center was not user friendly. We kept pressing on the buttons and it didn't work. The movies and content was good but to get there it took a lot of time and effort! Please update!"
豁免更改費用。 搜尋到 薩洛的彈性機票