Lost all my luggage, which resulted in having to miss part of a prepaid hunting trip. Had to book into a hotel close to the airport in an attempt to recover my suitcase and an expensive firearm and lockable case. Do not ever use this airline. So far this has cost me well over a $1000 in bills and lost opportunities. Still not sure if my firearm will be recovered.
Very packed flight. Masks not given out v
I am not a huge fan of air travel but due to work I fly back and forth from Edmonton to Toronto every six weeks or so. IMO Air Canada is the best airline. It is definitely the most expensive but the flight crew are all far more professional than any of the discount carriers. The air craft is also configured in a more passenger friendly fashion so that it's not the most uncomfortable three hours possible. I do wish the price was a bit lower but they always get you home which is the whole point of putting up with air travel, and sadly, more than you can say for a lot of the other operations with planes in the sky right now.
缺點： "Entertainment screen in my seat didn’t work. Old plane."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
缺點： "if the flight is on time. I was delay more than 10 hours"
缺點： "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"
優點： "Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not."
缺點： "Flight was delayed nearly an hour causing a very tight connection in Calgary."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
缺點： "I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
優點： "Tv screens and in flight entertainment"
缺點： "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
優點： "I liked everything. The crew was friendly and attentive and the food was excellent."
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
缺點： "the entertainment system on this leg of the flight didn't work at all! Give me a break!"
優點： "the app so you can choose your own movies"
缺點： "very crowded. snacks werent very good or healthy"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "The flight got me to my destination."
缺點： "Cramped seating."
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "Free upgrade to preferred seating"
缺點： "Dry, gross French toast. Air rouge entertainment app constantly crashes."
優點： "I didn't like anything."
缺點： "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
優點： "Inexpensive, got me where I needed to go."
缺點： "All food and headphones cost extra on a 6 hour international flight."
優點： "My 55 min flight ended up taking nearly 3 hours since there were about 9 people that needed to gate check their bags. Air Canada needs to figure a better way to gauge the carryon situation. People had giant bags that just couldn't fit in the overhead. Also- there were far too many people with carry one. I paid to check my bag... then got stuck with my backpack under my feet and jacket in my lap for 2.5 hours as we sat on the runway."
缺點： "To be honest, nothing specific stands out. The whole ordeal was pretty much a nightmare. We were offered some pretzels and water while we sat on the runway for hours."
優點： "On time. Comfortable."
缺點： "Entertainment system had ads. Too many."
優點： "organized crew & good service"
缺點： "there was no check in luggage with the ticket, I have to pay for both my check in luggage while flying back from Toronto to Saskatoon. Atleast one check in luggage should be there."
缺點： "The system from the beginning was so unorganised ...went 2 hrs earlier even after online check in and it said u need to be there just an hour ..still had to run till the end.. Seat was so uncomfortable ..to add to the agony my luggage didn't arrive and had to wait till evening"
缺點： "Video screen was not working both times. And was charged for check in bag. $25. I didnt get it why i was charged even after paying $510 for a flight. I did web checking for inbound flight n had to pay $25 again. Not happy with that at all."
優點： "It was ok."
缺點： "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
優點： "Great Crew. The entertainment package was very nice."
優點： "the whole process was great. staff at the airport and in flight were all friendly and helpful."
優點： "There were some pretty recent movies and some older ones that I remember watching when I was younger. Both options were good."
缺點： "Despite there being both new and older movies, there seemed to be a limited number of movies and shows. I feel like there could have been more, but it might be just me."
缺點： "Too hot in the plane"
缺點： "Bumpy descent"
缺點： "No free snack offered."