缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
缺點： "My flight was late arriving in Toronto no fault of mine then the aircanada security took over an hour to get through then they had been paging me and were rude when I finally made it to the plane again not my fault. Did not deserve the attitude!!!"
優點： "Generally flight attendant was nice and efficient. Excellent service and"
缺點： "Food was poor quality. Sometimes water taste like bad tap water. There are very nice crews but some of them are not. Some flight attendant bumped my knee a little when she passed by but didn’t care or noticed."
優點： "Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not."
缺點： "Flight was delayed nearly an hour causing a very tight connection in Calgary."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "Nothing much"
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
優點： "Flight was delayed 1.7 hours."
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The extra seating room on the plane"
缺點： "The booking times from kayak to air canada did not match. Air canada shows times in hundred hours and kayak shows them in am/pm."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "I hadn’t been on a plane in almost 10 years. People were very helpful at the airports. The plane ride was comfortable. The crew was nice both ways. I would. The price was excellent!"
缺點： "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
優點： "Nothing to complain"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
優點： "I liked everything. The crew was friendly and attentive and the food was excellent."
缺點： "I ordered vegetarian food, but not shown on list ."
缺點： "No movies to watch, they told us to download their app and we would be able to watch movies. Tried to download the app on my phone without success, then tired to download the app on my laptop, again no luck. The staff had no clue how to help me, really old plane."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was fine."
缺點： "Seats are just ridiculously close. This makes boarding take longer. I don't think emergency evacuation is feasible. Have seats this close been tested for evacuations? Knees-touching-the-seat-in-front close. Taller people can't sit with legs straight in front. Eat before your flight."
缺點： "the entertainment system on this leg of the flight didn't work at all! Give me a break!"
優點： "the app so you can choose your own movies"
缺點： "very crowded. snacks werent very good or healthy"
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
優點： "The flight got me to my destination."
缺點： "Cramped seating."
缺點： "Our flight was delayed by 3 hours. The delay was announced after we had boarded and sat in the plane. Not acceptable. For the delay all that was served was water after about an hour, and pretzels and soft drink after two hours. Not acceptable."
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "We didn't crash"
缺點： "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
優點： "It was excellent"
優點： "I never got to Vancouver so this flight never happened."
優點： "The Air Canada staff in Austin was wonderful. The flights from Ottawa to Toronto and back were fine."
缺點： "Problems that were, to be sure, not entirely the airline's fault. The trip from Toronto to Austin was delayed because someone had taken the flight attendant's bag from the overhead. We had to wait until either the bag was recovered or a new flight attendant was brought in. On the return flight, the first officer had ruptured her eardrum, and the plane could not leave Austin until a new pilot was flown in from Toronto. It took hours for the airline to arrange for hotel rooms. The airline then offered vouchers when we arrived in Toronto, but their representative brought enough for only about 2/3 of the passengers."
優點： "Nice plane on short flight. Why can't they use the nice planes on the long haul flights?"
優點： "the free movies. Plenty of offers of water to drink."
缺點： "The seats were so tight you literally felt like a sardine. These seats were by far the smallest I have had for an international flight. The breakfast wrap was not good."
優點： "organized crew & good service"
缺點： "there was no check in luggage with the ticket, I have to pay for both my check in luggage while flying back from Toronto to Saskatoon. Atleast one check in luggage should be there."
缺點： "The system from the beginning was so unorganised ...went 2 hrs earlier even after online check in and it said u need to be there just an hour ..still had to run till the end.. Seat was so uncomfortable ..to add to the agony my luggage didn't arrive and had to wait till evening"
優點： "When our flight was delayed 7 hours due to a maintenance issue, air canada did find another plane"
缺點： "The plane was dirty, smelly, 7 hours late. We sat in the Tarmac for 4 hours with one bag of pretzels and a small water. Completely unacceptable. Never again."
缺點： "Video screen was not working both times. And was charged for check in bag. $25. I didnt get it why i was charged even after paying $510 for a flight. I did web checking for inbound flight n had to pay $25 again. Not happy with that at all."
優點： "The service ,the courtesy, and respect. And the flight was smooth. Great crew! Thank you Barbara Caridad Gonzalez"
缺點： "I could not put my foot up on anything. I had tendon problem. No movie ahhh was boredd. Food was not that great but fine I did have window part but rather not get away from the wing. I don lIke the wING section. . Thank you"
優點： "the whole process was great. staff at the airport and in flight were all friendly and helpful."
缺點： "I desired more healthy food options. Too much money for what I did purchase."
優點： "Crew quiet and professional"
缺點： "Screaming child boarded"
缺點： "Seats stuffed like sardines 5:10 and my knees were touching the front seat. My seat was Brocken and did not recline . Stuck like this for 6 hours .....-;( I did not even know you are allowed to put seats so close together"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Bigger seats and warmer cabin"
缺點： "Flight was good. Since flying is everyday anymore if you want perks you will just have to pay for something more."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
缺點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean"
優點： "I don’t believe I will be a United customer for much longer"
缺點： "I missed my flight due to not being able to get off the plane after landing Flight attendants did not care to help Gate agent was rude Customer service did not want to provide a hotel room because they said the reason I missed my flight is weather relate"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Good entertainment selection"
缺點： "Stewardess was impatient, rude and not helpful. Asked for milk & it was spoiled which made my daughter gag. Worst part is I called United to confirm they would take care of the transfer of my luggage all the way to my final destination even with sleeping over in Japan & they said yes. Turns out, I had to get all my luggage & check it back in the next day."
優點： "In-flight entertainment Good leg space Comfortable seats"
優點： "The crew was very friendly on board. The gate crew were a little curt, but it was a full flight and they were really trying to get everyone on board quickly so I can't be too upset about that."
缺點： "Few entertainment options - direct TV unavailable for about half the flight, WiFi also unavailable for the same."
優點： "When I travel economy I have come to expect indifferent tolerance by the flight crew. I come as self contained as possible and lay low. This crew was honestly different! At check in I requested a emergency row or bulkhead seat. I wasn't entitled or hold status with United but it never hurts to ask. What was not surprising was that I was denied as the flight was full and there were FF status fliers in the wait list already. What did surprise me was the sincere courtesy with which the agent handled my request and delivered the "bad" news. Small thing, but I noticed. Once on the flight in the back of the plane the complementary food and beverage items were meager, as expected, but the flight attendants service we generous! I was offered a full can of diet coke because I said I was thirsty... a full can. Again small but noticed. I couldn't reach my ear phones and the attendant found a pair in upper class and brought it to me without attitude. Later in the flight when another customer asked for a headphone the flight crew announced on the speakers that if anyone had an extra pair, would the be kind enough to share. I had mine in the overheard and was able to "pay it forward" by returning the ones she had provided me earlier. the WiFi on the plane wasn't operating properly. The attendants tried sever times to trouble shoot it and then offered me information on a refund and another diet coke in apology. Not a million dollars, but it showed me I mattered as their customer and they cared about the airline. It was what flying was like "back in the day" a nice experience."
缺點： "WiFi didn't work on either portion of my trip."
優點： "On time departure and arrival, friendly staff"
缺點： "Cramped planes with not enough legroom. Poor food options."
缺點： "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
優點： "As always with United you know what to expect being a Silver Star Alliance member."
缺點： "It was a normal United flight, good, but not outstanding - in coach class - it is one of the most reliable national carriers."
缺點： "Late, no leg room and bad wifi"
缺點： "They cut one hour and took off when I made chek in they gave another ticket I was supposed to arrive 6 pm in my destination I arrived 11 pm and they were very very rude when I tried to complain about it! United no more!!!"
優點： "Both newer, seats were very comfortable.. made the journey great."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Great experience overall"
優點： "people were very nice and trying to help even after late change of aircraft and gate due to equipment"
缺點： "wi fi on aircraft while using personal device was limited. also Wi-Fi add-on for internet explorer did not work and directions on web site were poor. I attempted to download prior to flight but was unable to locate on united.com even using the search. would be better if the web site had the downloads or a check your computer config prior to flight to avoid pc not working. united app on iPhone worked well."
優點： "I liked the cost, BUT..."
缺點： "I didn't like that it wasn't readily advertised you get put at the back of the bus, bottom of the pile, lowest point on the totem pole. In other words, I was booked on my return trip as Basic Economy- no frills, no thrills. Last to board, no carry-on allowed. I had to end up paying the same for that portion of my round-trip as I would have if I'd just booked through United. $60 in checked baggage. NOT happy with Kayak more than anything."
優點： "Everyone was courteous....boarding was well organized...altough we left late we still arrived in good time ...landing very smooth"
缺點： "Nothing. ..i received great service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Loved the crew, very friendly and attentive."
缺點： "Terribly choppy ride, turbulence for 90% of the flight. Pilot didn't seem to do anything to correct. Weather it be gain altitude or decend... Glad I was in first class because economy didn't even get a meal or drink offered because of the terrible terbulence"
優點： "Friendly service."
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Every flight I was on was delayed or cancelled. I was delayed a day getting to my destination and delayed a day leaving"
優點： "Flight was on time"
缺點： "Cramped seating."
缺點： "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Everything was great but my tv monitor was broken"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "i had to pay $25.00 for my one bag on my flight home but didn't have to pay from indy to washington"
優點： "The aircraft was neat, clean and up to date. Boarding was well organized. Take off and landing was great."
缺點： "The service crew could have been more friendly."