優點： "Foods are good, crews are good."
優點： "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
缺點： "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
優點： "Attentive staff, decent food, good choice of entertainment."
優點： "Plenty of legroom and nice updated interior."
缺點： "No complaints this time."
優點： "what did you like? 1. Food and snacks were good. They gave a crispy chocolate that was really delicious. 2. friendly 3. good looking flight attendant always improve the flight"
優點： "Everything good except the food"
缺點： "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
優點： "JAL is by far my most favorite airline. Their service overall from check in to the cabin crew is excellent. They always make me feel special, very courteous and friendly."
優點： "The snack stand near the bathroom area during the long flight is a nice touch."
缺點： "Staff wasn't helpful for neither help us to check in earlier so we don't have to wait in the lobby for 4 hours nor getting two seats together for my wife and I. They apologized but don't think they felt sorry AT ALL."
優點： "They arrived 30 minutes early!!"
缺點： "I was a bit skeptical about arriving at 5am, but other than feeling a bit sorry for the person who picked me up - I could maximize my time in Japan. I love flying with JAL!"
優點： "- spacious - great service - good breakfast"
缺點： "- middle seat. - just sandwich for dinner"
優點： "The cabin felt more spacious and bathroom was clean. Arriving Haneda Airport was much convenient for me."
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "The food"
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The staff"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Clean :)"
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Really good service."
優點： "Great experience overall"
優點： "The service was exceptional"
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Not enough space to put my luggages"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "Very good experience with ANA."
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "Excellent food. Very nice service."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "flight attendant in business not as nice as sfo to narita"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "Treated with respect and calmness."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
缺點： "Missed connecting flight due to delays from first flight"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
優點： "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
缺點： "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
優點： "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
缺點： "No personal screens, and the United flight crew seemed very impatient with me and others."
優點： "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
缺點： "The Price."
優點： "Boarding was fast. We almost missed our flight! Be prepared for security, immigration, then shuttle to your gate. Don't get distracted by the good cheap eats, and omiyage!"
缺點： "United Food for international flights is not that good. I've had better with Delta."
優點： "Crew was polite."
缺點： "No in-seat screens. Wifi-based entertainment system makes sense but is buggy and makes it hard to watch a movie all the way through. Also, no power for keeping device charged while using the entertainment service."
優點： "Crew were extra polite"
缺點： "Two-hour delay nearly caused me to miss connection"
優點： "Outstanding service both from the ground crew as well as the crew on board. My boyfriend got food poisoning at some point before the flight and started to feel terrible and the flight crew took good care of him."
缺點： "The plane was very hot once the meal service was over and they wanted folks to sleep."
優點： "Staff was courteous, comfortable flight"
缺點： "The 747 still hasn't been retrofitted with screens on the backs of every seat. The food was not great either."
優點： "Team and boarding was smooth"
缺點： "Flight left 1 hour late due to issues with palette loading, then taxi and departure back-up. Upon arrival, gate was blocked by airplane. On the flight, Personal Entertainment AND wifi was down for the entire flight :/"
優點： "Good flight great movies and food! Outstanding service on the plane!"
優點： "Everything was more than perfect. Thanks Turkish Airlines."
缺點： "On board internet must be faster."
優點： "Crew was good Comfortable seats"
缺點： "food could have been better"
缺點： "Seating too tight/ crew staff members at Istanbul airport"
缺點： "Not enough bathrooms. Very long lines to go to the bathroom."
缺點： "No, disappointments:)"
優點： "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
缺點： "See sbove"
優點： "Every thing"
優點： "Friendly and attentive staff. Timely take of."
缺點： "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."
優點： "With some reason, everything was smooth at Istanbul compare to SFO."
缺點： "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
優點： "As with the departure, everything was smooth for those who had no carry-on laptop"
缺點： "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
優點： "Price, service."
缺點： "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."
缺點： "We had to wait about one hour after sitting."
優點： "Good entertainment options, and they keep you well fed with their snacks."
缺點： "The plane departed 2+ hours late, and offered no free internet so we could tell our families that we would be late. They also didn't apologize or offered vouchers for the delay."
缺點： "Nice people"
優點： "more leg room. comfortable seats. polite and friendly crew."
優點： "Turkish airlines is the worst of the worst."
優點： "Worst customer service ever."
缺點： "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
優點： "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
缺點： "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."
優點： "Amazing service and comfortable environment. The really take care of you"
缺點： "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
缺點： "It didn't happen and I wasn't notified"
優點： "The meals was good"
缺點： "they lost my luggage by my first stop"
優點： "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
缺點： "Really nothing."
缺點： "They cancelled my flight days before leaving the country or origin, leaving me incredibly inconvenienced."
缺點： "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
優點： "Great service. On time. Friendly personnel."
優點： "The steward was very nice. He let me store my special salad and pudding."
缺點： "Excellent customer service"
優點： "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
缺點： "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
優點： "Friendly and professional crew. Good food."
缺點： "Boarding was stressful because of the extra security check point for us destinations."
優點： "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."
優點： "Same as above"
缺點： "Same as above"
優點： "Overall not a good experience"
缺點： "The plane was very cold"
優點： "flights on time.."
缺點： "Our pre-ordered meals were not served"
優點： "Great crew service and food. Great entertainment features."
缺點： "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."
缺點： "Connection was too long to Dubai"
優點： "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."
優點： "The touch screens and little care packages we got once we were on the plane were great. The food was really good, too, but they ran out of one dinner option before it got to half the plane."
缺點： "The entry to the plane in Istanbul was complicated--double checking at the gate for security and then also the boarding entry. The lines were crowded and disorganized and began late. After we were on the runway, we actually turned around and went back to the gate to let one sick passenger off. the flight attendants went up and down the aisles multiple times opening bins and asking people if the luggage was theirs or not before we could leave the gate again. It was really disorganized and bizarre. The flight itself was fine. The flight attendants weren't overly friendly, and they were missing during longer stretches, leaving passengers to find refreshments on their own. Beyond that, things were thankfully uneventful."
缺點： "No complaints"
優點： "Lost luggage"
缺點： "They cancelled my seat because of overbooking but they can not explain why? I was able to change my ticket two days later. Unexperienced staff, such a caos at the thy counters."
優點： "Everything abroad was great, service, food, entertainment ..."
缺點： "The airport organization is abysmal.the organization of security is useless. They only accept checking 3 hrs before departure. Why on this good earth wouldn't they let people shop in the transit area is beyond me !"
優點： "I loved the drink options!! And fresh squeezed orange juice on an airplane?!? AMAZING!!! The crew was very pleasant, food delicious and the seats comfortable. I never want to fly with anyone else!"
缺點： "Loved everything"
優點： "I had eaten only breakfast that day thinking they will serve lunch as soon as we board which was at 1:05 pm. But they served lunch at 4 pm and by the both my husband and I were starved. And then they come and tell us that only one special meal is available and they ran out! It was sooooooo disappointing."
缺點： "The alternate meal that they gave us when we were looking forward to eating our special meal."
優點： "Currtious attendants."
缺點： "Dis orderly lines. Too many long lines"
優點： "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
缺點： "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
優點： "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from Manila to SFO was older, screen way too far away, not even reachable without getting out of the seat. Business class seats don't quite lay flat but no complaints for the price. Would fly with them again!"
優點： "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
缺點： "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
缺點： "Broken entertainment acreens. Mine was broken on the way over and on the way back I had a another broken one , they moved me and that one was broken too."
缺點： "My luggage was opened and my items inside were opened too. Chocolates and personal letter"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "The service is good"
優點： "early arrival"
缺點： "to many security check in art Airport."
優點： "Individual entertainment at each seat, the more leg space vs the Airbus."
缺點： "Called for assistance and was ignored 3 times. No one ever came to help. Flagged down an attendant and asked for water but never got a glass. Had to get up and go to the kitchen area to find someone to help me."
優點： "Attendance was excellent"
缺點： "None to complain to"
優點： "Smooth flight, the fact that I lucked out and didn’t have any seat mate"
缺點： "Baggage claim delays, same gate being used by other flights, USB not working for charging phone"
優點： "the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep."
優點： "Service by the cabin crew was excellent."
缺點： "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
優點： "Seat 31A"
缺點： "Being cramped for 14 hours, you need to provide seating for people over 6 feet tall"
優點： "everything was perfect"
優點： "Nice Economy ammenities-- new and responsive touch screens, small flight comfort items in a pouch, Filipino food options Attentive staff"
缺點： "Boarding in the Philippines was a litte confusing because the surrounding area was noisy and no one could hear who was supposed to board"
優點： "on time."
缺點： "seat spacing/legroom too small. food sucks."
優點： "Service was good"
優點： "The prompt boarding and courteous staff."
缺點： "Flight was delayed. At least this time they sent me a notification via email. On the flight from SFO to Manila, the flight was cancelled and we had to be reaccommodated the next day and I wasn't even notified that that was going to happen."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "It was several hours delayed, they finally boarded us, then told us they were closing the airport. They kept us on the place for another 2.5 hours while they were trying to figure out what to do. By time they let us off the plane it was 3:30 AM. Took another 2.5 hours to get our baggage back and another 1.5 hours to get the flight refunded. I travel weekly, and this has been the worst airline experience I have had so far."
優點： "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
缺點： "See above."
優點： "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
缺點： "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
優點： "Very attentive"
優點： "The food was better."
缺點： "The flight got delay for 1 hour."
缺點： "Flight delayed for about 2 hours"
優點： "They fed us like no other , and gave us tooth paste airlines cab learn from the"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "Service and movies"
優點： "Movie selection"
缺點： "Time to exit plane"
優點： "I like that a USB port was available to charge my devices."
缺點： "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
優點： "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
優點： "Basic airline services were provided"
缺點： "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
缺點： "Always delay never been on time"
優點： "Good service."
缺點： "only a delay ."
優點： "Direct flight"
缺點： "If you are transiting flying with kids- avoid this carrier like plague. My 10 year old threw up- had air sickness while take off and they offboarded us saying they will keep us for observation. We didn't realize that we would not be able to get tickets on the next flight as it was sold out and the ground staff would want to fleece us for fare difference etc etc. I was traveling alone with 2 kids in a foreign country where I had never beem before and the airline ground staff were horrible. I went through hours or stress and eventually when I broke down in stress they accomodated me on the next flight. I wouldn't recommend traveling with this airline if you are traveling alone with kids."
缺點： "Budget air because knee space is very tight."
優點： "Straight flightl"
缺點： "Lousy food and mediocre service"
優點： "The crew - Very pleasan, courteous, always with a smile"
缺點： "Boarding, so disorganized."
優點： "Staff was friendly"
缺點： "Manila airport needs quite a bit of improvement"
缺點： "An absolute mess from start to finish. Delays ranging from two hours to 24 hours, employees lying to us at every turn. Was supposed to be a quick layover in Manila en route from HK to SF. Turned out we got in 15 hours late and had to take FOUR flights to get there. (And that was the better outcome - they wanted to delay us 24 hours till we argued!) Never, ever, ever flying Philippine Airlines again. Kayak should put up a warning about the frequent delays/general uselessness of this airline and customer complaints."
優點： "Fast 10 Hour Flight Good Food All Crew Members Celebrity On Board"
缺點： "The kid sitting in front of me..."
優點： "1.) I had 3 seats all to myself. 2.) Nonstop flight 3.) Food"
缺點： "1.) The way one of the crews handled a difficult passenger. Needs re-training on customer service. 2.) Bottled water upon check-in not allowed to be brought onboard. And crew only provided water during meals. One can ask but it's better to do a water round in-between meals like ANA. 3.) Poor boarding process. First announced back rows wld board first and so on. But when boarding started, was a free-for-all."
優點： "Everything was precise and on time from the boarding to landing... Everything was great... The crew was comforting and friendly... The food was good and the entertainment was awesome... There's a lot of movies and games to choose from... The GPS on the entertainment system was amazing as it tells you where the plane is in the world... It also gives you information such as your flight time and duration to air speed and elevation..."
缺點： "The turbulance... But that's not the airline's fault... Although I will say that our trip back to San Francisco, the pilot was a bit harsh on the landing while the trip to Manila, the pilot was amazing... It was smooth as silk landing in NAIA..."
缺點： "Never made it to Chicago, rerouted through Washington DC."
優點： "On time departure. Early arrival. Lots of seat back movies."
缺點： "Need more new releases for movie selection."
缺點： "The terminal 52A-J is a disgrace"
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
缺點： "They forgot to board my laggauge"
缺點： "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."
缺點： "Lateness, seat comfort and gate checking a duffel bag"
缺點： "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
缺點： "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
缺點： "no inflight entertainment no outlets"
優點： "The entertainment selection was pretty goid"
缺點： "They made a horrible mistake by getting the bag count or weight wrong and we had to go back to the gate and it cost us 2 1/2 hours."
優點： "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
優點： "I love your entertainment selection. also the comfort of seat and it's on time."
優點： "The boarding process was ok."
缺點： "The entertainment system failed again."
優點： "Timely upgrade. Great service."
優點： "Quick and did good job"
缺點： "After flying Japan Airlines I wish there were more free food and entertainment"
優點： "On time, no problems, free food"
缺點： "3 & 3 configuration"
缺點： "No electrical outlets. No monitors"
優點： "When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!"
優點： "I loved my seat,with the leg rest‼️ THANK YOU"
優點： "Loved the entertainment features. Great movie selection!"
優點： "Flight was on time."
優點： "Took off and arrived on time."
缺點： "experienced a 1hr mechanical delay. it would be nice if refreshments were served."
缺點： "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
優點： "blanket made it comfortable"
缺點： "No entertainment options"
優點： "See above"
缺點： "See above"
缺點： "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
缺點： "No Gogo entertainment"
缺點： "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
優點： "Good free entertainment. Thanks."
缺點： "No good free snacks. Only free drinks."
優點： "That this flight didn't get cancelled"
缺點： "Well I didn't like that we sat at the airport for nearly 10 hours after multiple flight delays and cancellations. Why not just let us know we aren't going to be flying out. That way you could reduce the 10 hour anxiety attack and mixed emotions coming with all the drama. I also didn't like that the only flight we could get the next day was into San Jose (not SFO which is what I paid for) there wasn't any offer of reimbursement for hotel, taxi or flight. I also missed 2 extremely important fairs that my company was expected to participate in on Saturday Morning. I didn't like that when we landed in San Jose our bags were in SFO. Then American Airlines didn't want to get us a ride to SFO which we finally received after a lot of arguing which I don't find ideal. I feel like AA didn't take any responsibility. They kept saying it was weather related which I can't accept because other flights (including AA) were coming and going the entire day!!! One customer service member said the plane we were supposed to be on had to be maintenances and another said they didn't have a flight crew. The whole day was a disaster and it cost my thousands of dollars and many many hours of stress and anxiety."
缺點： "People still using mobiles as we were taking off. Crew seemed not too bothered."
優點： "Tebsnacks were awesome!!"
缺點： "Same as above"
優點： "Nothing absolute nightmare .. no water .. are you serious"
優點： "Old plane"
缺點： "Sits were not comfortable."
缺點： "crowded, tight even in better seat, no wifi entertainment"
缺點： "No entertainment at all for this cross country trip."
缺點： "Food was expensive and not well put together."
優點： "I got to my destination safely. That's about the only good thing."
缺點： "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"
優點： "Service was outstanding, stewardess was funny, plane was very clean. I will switch from Southwest! Good job!"
優點： "All hostes are nice"
缺點： "İt was Delay almost 90 mins and the plane was so cold:)"
缺點： "I'll never book AA again."
缺點： "Not crowded. On time"
優點： "Everything else OK."
缺點： "Sat on the ground for a long time after boarding."
豁免更改費用。 搜尋到 薩利納斯的彈性機票