Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair.
Dirty seat, broken screen & headphone socket.
Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal.
Very friendly cabin crew. Sufficient food, quite tasty.
Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre.