- 萊切斯特沒有大機場。 而需要由曼徹斯特機場的機場提供服務。
- 想找飛往萊切斯特的便宜機票？25%的用戶找到以下價錢或更便宜的萊切斯特機票：高雄市出發單程NT$ 15,929，來回NT$ 20,855, 台北 臺灣桃園國際機場出發單程NT$ 15,863，來回NT$ 21,208
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Customer service and food!"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Incredible service"
缺點： "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
缺點： "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
缺點： "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
缺點： "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
優點： "The food on board was great! Crew members were friendly!"
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
優點： "Very comfortable"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
缺點： "No foot rest=back pain"
優點： "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
缺點： "I can't think of anything to not like. It was a short and easy flight."
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
缺點： "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
優點： "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
優點： "crew was very polite and everything was smooth."
優點： "Good service."
缺點： "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
優點： "Ana is the best"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "On time, comfort, good food, good deal"
優點： "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
缺點： "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
優點： "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
缺點： "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
優點： "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
缺點： "Not much all good"
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
優點： "Not overcrowded"
缺點： "Short flight, needed to purchase food"
優點： "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
缺點： "Entertainment, the variety of film is quite limited but they have good Japanese movie."
缺點： "There was no information about connecting flights before landing."
缺點： "Food and entertainment options"
優點： "Check in was easy and staff and crew were very polite."
缺點： "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."
優點： "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
缺點： "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
優點： "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
缺點： "Can't think of anything negative."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Really nice and friendly crew."
缺點： "Seating was too tight. It was stuffy inside, made 9 hours on a flight from Tokyo to Seattle a little hard to deal with."
缺點： "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
缺點： "Vegetarian Meal was poor."
優點： "Very efficient at getting us boarded, serving food and drinks, and getting us off the plane. I greatly appreciated having small snacks available throughout the flight in the galley. The movies were great, but I am very far behind in watching movies and TV, so I had plenty to watch that I had not seen."
缺點： "There were many seats in coach that were not being used, but they did not rearrange us for maximum comfort on the 12 hour flight. It would have been greatly appreciated to have one empty seat between my husband and I and move the third guy in our row to a row where there was only 1 person in a 4-seat row or 1 person in a 3-seat row. Also food options were good, but the descriptions sounded risky. Words like "Various ingredients" and "Creamy Seafood" sounded a little gross, but instead the "various ingredients" were vegetables, and the "Creamy Seafood" was seafood in a creamy sauce. Also, foot rests on the inside seat do not lock in place at a higher point like the others because they do not go down all the way. The seat brace for the seat in front of you gets in the way. I have short legs, and I love the foot rests, but this one was not as great as others."
優點： "Comfortable seating. Pleasant Crew."
缺點： "No choice of good movies in the new category and international too!"
優點： "Overall a good experience. Flight did not appear to be overlong,mostly due to ambience in"
優點： "night flight but well able to sleep on this flight"
優點： "Almost everything!"
缺點： "Couldn’t find anything to really complain about other then had to go and ask one of the stewards to get the drink I asked for that hadn’t come."
優點： "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
缺點： "The food was average"
優點： "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
缺點： "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
優點： "Professional and friendly staff"
優點： "Price, comfort, ice, food and drinks"
缺點： "I just don’t like discomfort of others moving their seat back."
優點： "Best airline so far for economy long haul flight, was emerites flight"
缺點： "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "see above"
缺點： "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
優點： "Food and crew were great"
優點： "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
缺點： "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
優點： "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
優點： "I enjoyed everything about Emirates. No complaints. Nice plane and stewardess."
優點： "The in flight entertainment is as good as ever."
缺點： "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
優點： "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
缺點： "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
優點： "Business class was great! Service was great!"
優點： "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
缺點： "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
優點： "I loved it."
優點： "Evening thing"
優點： "Seating and hospitality"
優點： "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
缺點： "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
缺點： "Seat a little uncomfortable even with mattress. Food not great."
優點： "Good seat pitch in economy and good entertainment selection."
優點： "It was fast and comfortable"
優點： "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
缺點： "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."
優點： "Seamless flight with usual high standrd of on-board service and food"
缺點： "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
優點： "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
缺點： "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."
缺點： "Baggage collection slow still waiting"
優點： "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
缺點： "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
優點： "As above"
缺點： "As above"
優點： "Great experience would Defo use them for our next trip."
優點： "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
缺點： "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
優點： "GOod food and prompt"
缺點： "Lost baggage and no compensation or communication about whereabouts for 4 days. Expensive layover hotel with poor service"
優點： "Food better than average"
缺點： "Poorly designed economy seat. Unusable wifi."
優點： "Dubai was fun."
缺點： "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
優點： "Enough room to move around. Very much spacious"
優點： "Cabin crew service was good, couple were too good Too good"
缺點： "Streamline boarding process"
優點： "A380 is really comfortable even in economy and choice for entertainment is great"
缺點： "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
優點： "Affordable price"
缺點： "Unfavourable flight schedule- Midnight arrival.. tired."
優點： "Live the overall ecperience"
缺點： "Screen was black and white most of flight"
優點： "I like the selection of movies."
缺點： "The check-in and gate staff were trying to weigh our carry-ons and make us adjust things when ultimately does it matter how much weight I can carry on the flight? What if I gained 20 pounds since I booked my ticket. Will I be charged? Seriously, if it's that big of a deal, there should be a limit on weight of the person plus their carry-ons. Thin people should not be hassled! I am saving a hundred or so pounds by not weighing so much! Stop hassling us for carry-ons!"
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
缺點： "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
優點： "Treated very poorly no hotel stay in the airport for 24 hour"
優點： "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
缺點： "The flight was cancelled and I still didnt receice my refund."
缺點： "No space"
優點： "Film selection, boarding process, amenities bag"
缺點： "Dessert very boring. Legspace seemed smaller than last experience on TK"
優點： "Friendly crew"
缺點： "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
優點： "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
優點： "Everything was good"
缺點： "All good"
優點： "The crew was kind and the food was good, the birding process was quick and easy."
缺點： "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
優點： "crew, fod, entertainment was great"
優點： "Very friendly and willing crew."
缺點： "Sound through headphones could be better. Hope to have free onboard internet one day!!"
缺點： "They lost one of our bags."
缺點： "i am allergic to cheese and there is no other food selection. Hostess skipped serving my husband meal through out the flight unless asking the hostess. We had 1hr 30 minutes to walk to transfer flight and pass through customs and checking points . we did not have enough time .most of the time we ran to catch up the flight"
優點： "Seats were very comfortable with a foot rest, stuff went out of their way to help. I fell asleep and miss the dinner, when I woke up I was hungry and they went out of their way and fed me. Compare to most of us airline plus British Airlines that even sells the earphones and pillows, THY had everything free. It is a first class treatment for economy."
優點： "Crew members were nice People were good at check in as well"
缺點： "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
缺點： "They was late for boarding The food is bad It's was my bad experience this travel"
優點： "Gave us direct flight back to Singapore in premium economy seats."
缺點： "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
優點： "Efficiency and customer service"
缺點： "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"
優點： "No real issues, we were served a decent meal, plane was new and the crew were friendly."
缺點： "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
優點： "Food, entertainment system"
缺點： "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."
缺點： "Cramped economy seating, but usual for these days."
優點： "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
缺點： "the 2 hour flight delay on tarmac."
缺點： "On this trip with Turkish Airlines, I had bought two tickets but my girlfriend had to change her plans and was unable to fly with me. I thought that was fine and I would be able to sit next to the empty seat. But as soon as we boarded they moved a person into that empty seat which i had paid for. It was very disappointing because I have always liked Turkish in the past."
優點： "I always fly Turkish Air when I can. I like it a lot"
缺點： "This flight was a standard deviation below the usual quality. The crew seemed inexperienced, and the service was slow. The business-class cabin was only about 40% occupied, and yet the crew seemed unable to provide quick service. As I say, this is not normally the case, but it was a little disappointing."
優點： "The entertainment"
缺點： "every other thing 1 the host ladies are not pilot and were in my back long before the pilot speak of it like closing the TV or the seats"
優點： "Boarding was orderly"
缺點： "No entertainment"
優點： "Very nice service"
優點： "Overall everything was good"
缺點： "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
優點： "The flight attendants were lovely, they worked smoothly and did their best to manage an unpleasant situation. The facilities are also excellent, and as always, the fresh flowers and hand lotion and such in the toilets was a nice touch."
缺點： "The food was not up to standard this flight, mostly passable, but our pasta inexplicably tasted chlorinated, as if the noodles had ben boiled in pool water. It's a mild complaint, though. Plane food isn't always sterling. The true problem, unfortunately, was in the form of other passengers. Despite having an excess of available space to stretch out, our seats were surrounded by utterly out-of-control children. Crying babies is understandable, it can't be helped, but if your children are running up and down the aisles [including during the landing], sitting on other passengers [myself in particular], and lying down in the aisle to sleep [and the flight attendant had to ask multiple people whose child that one was because no one wanted to own up, apparently] they have no business being on a plane. I don't even care about the annoyance at this point, their behaviour was inherently unsafe and the parents just didn't care."
優點： "The staff was efficient, friendly, and helpful, the meal was reasonably good, my fellow passengers were pleasant."
缺點： "Most discomfort I had stemmed more from my own fatigue and the inherent dryness of airplane air than anything that could have been controlled. No, the tea I had after my meal wasn't good, but I'm picky. The entertainment options were heavily impaired by the heinous sound quality, however, rendering the movie I watched crackly and often inaudible. I also wish the ticket counter opened earlier before the flight, especially when it ostensibly closes an hour before takeoff. That makes for a narrow window indeed."
優點： "The food and movie selection was very good."
缺點： "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."
優點： "Friendly service and plenty of food"
缺點： "They cancelled my flight but there are free tours or free hotel accommodations that are offered"
缺點： "got downgraded without any explanation on board. a technitian moved the curtain no explanation. called the purser and been told that its not the responsibility of the cabin crew!"
優點： "Good food, boarding according seat numbers enforced"
缺點： "Very old plane, entertainment system not working, crew not that attentive. Baggage delayed."
優點： "Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment"
優點： "Seats are spaced further apart than many other carriers"
缺點： "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
缺點： "They messes up our special food order and served us meat!"
優點： "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
優點： "Food, entertainment, crew"
缺點： "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."
優點： "Better headphones for economy Pillows on seat when boarding"
缺點： "Poor heating/cooling controls, cabin too hot"
優點： "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
缺點： "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
優點： "Large set of movie choices to pick from."
缺點： "Disappointed that I couldn't choose my meal options - was given a menu that said you could pick between more than one meal. But every single time the food cart arrived (6 total among 4 flights), was told there was no options."
優點： "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
缺點： "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."
缺點： "WOULD NOT TAKE TURKISH AIRLINES AGAIN IF MY LIFE DEPENDED ON IT. I took a flight from JFK to Tel Aviv, with a a layover in Istanbul. Turkish delayed my first flight by 2 hours, which caused me to miss my layover, and the next flight from Istanbul to Tel Aviv was not until the next day. They made me pay for a visa to get into Istanbul, took me to a hotel about 30 minutes from the airport, and then did not serve me any food for dinner. The Istanbul airport was a mess, the flight attendants and everyone working for the airline was EXTREMELY UNHELPFUL. Then on the return flight, they changed the time of my flight at the last minute, which caused me to almost miss it. On top of that, they lost my baggage and took a week to get it back. DO NOT EVER FLY TURKISH, YOU WILL REGRET IT."
優點： "i liked the entertainment worked well and everything was fine"
缺點： "I hated waiting before boarding it took forever it was very unorganized and the people were rude and yelling to customers"
優點： "emergency row had plenty of leg room."
缺點： "don't recall getting an email reminder to check in ahead of time, so did when i arrived at airport... i guess this resulted in the emergency row seating, which, while having plenty of leg room, apparently is the least important when it comes to service. overlooked several times, my peers and i in the row had no food choices, and were given what was leftover, often lukewarm."
缺點： "I am 200 cm tall and nobady ask me if wanna sit exit door .. some people 160 and 170 were there ..please next time to put tall people there .."
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
缺點： "Nothing special"
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "Fabulous trip with friendly, helpful staff"
優點： "Really friendly staff. Great service"
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
缺點： "Bit cramped for space"
優點： "On time"
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
優點： "Helpful and smiling cabin crew."
缺點： "At some point the luggage was lost. here."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "The supplied pack of toothpaste/toothbrush"
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "quick and relaxed"
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "The included snacks and the seats."
優點： "The crew were pleasant"
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
缺點： "Cabin noise and air conditioning too cold, didn't sleep well"
優點： "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
優點： "Entertainment, cabin crew great."
缺點： "Seat layout may now be standard but is still cramped."
優點： "early arrival,comfort"
缺點： "late boarding while standing around waiting for pilot to ararive"
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"
優點： "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
缺點： "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."
優點： "The crew was helpful and the airplane was very impressive although we travelled using Kenya airways"
缺點： "In Paris we were not properly directed to where the flight was departing."
優點： "I fly AMS to MAN regularly for work. There are a number of providers, but KLM far exceed the experience offered by low cost airlines, often for the same price even at short notice. You get a drink and snack; and at no annoying sales announcements. Miles club membership is free, even if you don't fly regularly well worth it as it halves the cost of cost of checked baggage. Peaceful airline with no hidden costs during booking."
優點： "Friendly stuff"
缺點： "The expiriace going there was horrible because of the weather."
缺點： "Cabin was cold we had a blanket which did help a bit Not much room to have your meals etc"
優點： "staff, airport"
缺點： "delayed boarding"
優點： "friendly personnel"
缺點： "boarding procedure"
優點： "Services of the crew were good!"
缺點： "Hot! Poor air conditioning and ventilation!"
優點： "On time take off and landed earlier than scheduled"
缺點： "Poor ventilation"
缺點： "Baggage delay"
優點： "Really like the self-service juices and snack bar, can get something any time you want"
缺點： "We waited over 1 hour at HKIA to collect our checked in bags with 3 other flights of baggage that came and went away whilst we waited and waited."
優點： "On time staff pleasant"
優點： "On time"
缺點： "Lunch was not very nice"
優點： "Clean airplane, good crew and food"
缺點： "Flight delayed 3 hours, then estimated departure delayed another two hours. Made me miss my flight, cost me $300, did get a free meal voucher for my trouble. Still a good value in the end even with my additional purchase"
缺點： "they should add more staff on the transfer desk. Will never book a flight with hk airline again.very irresponsible airlines staff are not friendly also. I missed my flight because of their poor slow service due to lack of staff and I have to argue with them before they offer me the free flight for next day.its all hassle for me even it’s free because I lost one night of my hotel booked and paid and have to suffer staying over night in the airport."
優點： "Had never heard of them but turned out to be great."
優點： "Great value, comfortable new aircraft, and good entertaining system."
缺點： "The in-flight boardcasting voice was dull, not clear, and not proper toning in Cantonese, Mandarin, and English. Wifi was not working for my phone."
優點： "Easy boarding, decent chairs"
缺點： "iPad for entertainment, tiring on the neck after a while No electrical charging port Mediocre food Crew had a hard time understanding English, I ended up speaking Chinese to help the process."
優點： "International flight provides better leg room and food was good. Movies were short on selection compared to other Airlines."
缺點： "I had a 5 hour layover and there were laptops in my luggage. They waited until I landed 14 hours later to ask for permission to look in bag and then put on plane. Disappointing."
優點： "Very simple and efficient. Enjoyed flying with Hong Kong Airlines"
缺點： "Boarding time too rush!"
缺點： "Food is not good!"
優點： "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
優點： "The hot snacks is great"
優點： "I liked nothing. Each and everything was not exoected frim airline"
缺點： "I am vegetarian and booked indian veg food in ticket but i was offered only non veg and that too was clumsy."
優點： "Simple. No bells and whistles. Cheap price"
缺點： "No charging or Wi-Fi available for purchase"
優點： "Crew and new airplane App is not very user friendly"
缺點： "Unable to use mobile boarding pass so u have to wait for ticket counters to open."
優點： "30 mins early arrived..."
缺點： "Delay in boarding. Delay in arriving at the gate (traffic) then delay in getting the off bay to disembark. Crazy"
優點： "not much did i like"
缺點： "the boarding was half an hour late with no explanation or warning then we sat for half an hour on the plane without take off. I asked the crew what was happening and reminded them this was a passenger flight not a cargo flight. How about the captain or someone doing something crazy like advising the cabin what is happening? Completely lost on the Chinese psyche it seems. The food was minimal, about a desert spoon of overcooked chicken, piles of rice and an unedible vegetable. I managed to get two thimble full glasses of wine."
優點： "An average experience. The seat is large enough for economy. The flight time was shorter than expected."
缺點： "I wish slippers were provided as our flight was in the middle of the night. The in-flight entertainment was a local TV program on a shared screen. I wore an eye mask so it didn't bother me too much, but it sucked that I couldn't just turn it off."
優點： "The food and the service"
缺點： "The cabin was too warm on the flight from Seattle to Shanghai on June 26"
優點： "seat width was good meals were fine - beef stir fried with rice and veges handed out head sets reasonable English movies and TV"
缺點： "couldn't put bag in until 2.5 hours before flight i had a mobile phone power battery in my check in and they wouldn't let me leave it there had to put it in my carry on luggage - no big deal but was unusual."
缺點： "Very hot in the cabin."
缺點： "No vegeterain or halal food options."
優點： "Good service . Did there best to please."
缺點： "No entertainment on flight. It would be better if we could have watched movies."
優點： "They did not charge us for an extra 7kg of checked baggage despite the airline policy being US$10 per kg over 20kg. Also, the flight arrived at the destination nearly 1 hour ahead of schedule, which is always a welcomed surprise!"
缺點： "The food was average but at least there was some! Also, there was no volume to the very limited in flight entertainment."
優點： "I thought the food was excellent, especially considering in economy seat."
缺點： "Flying economy sucks because the seat space is just too cramped. No news there . . ."
缺點： "Both departure and return were in delay problem. Departure had been delayed for 3 hrs while 1 hr in the return."
缺點： "If I had known that they use a very different seat from their advertised flat beds I would not have paid for biz class. Simply not worth it."
優點： "In seat entertainment and a blanket larger than a dinner napkin in economy."
優點： "In seat entertainment, USB and power outlets at each seat, a blanket larger than a dinner napkin in economy."
缺點： "Unexpectedly had to check bag because of weight; no charge though so not a big deal. Confusing self-check-in kiosks at airport in Taiwan, but also not a big problem."
優點： "Food and refreshments"
優點： "Good landing by Hong Kong airlines"
優點： "Gave me something to talk about with my wife while we discussed what meat was in the 'snack'"
缺點： "45 minutes delayed before even pushing back from the terminal that they only told us once we were all on. Then the 'snack' they served was utterly horrendous. It was some sort of super sweet bread with a mystery meat in it."
缺點： "flight being delayed for 5 hours is hardly acceptable. The official delayed certificate should be handed out to passengers in a more spacious and controlled area and not when people are alighting from the aircraft, everyone was stuck and unable to get past the crowd. With China flights, i am pretty certain the bunch of mainlanders didnt even know what the certificate was for, they just flocked over to get it because that is their mentality. Aircon should be turned on if people are stuck inside the airline waiting for take off. Reasons such as the aircon is broken is pathetic. If the captain knows the flight is bound to be delayed then let the crew know in advance so they can prepare for our in flight enjoyment better such as refreshments like water to say the very least."
優點： "Entertainment options - the tv headrests had tv's in them with a wide selection of movies available."
缺點： "I was injured on this flight. The crew flying the plane often changed altitude rapidly and without warning, without leaving time for air pressure to equalize. As a result, at one point during the flight the air pressure in my ears was so bad that the pain physically felt equal to the worst migraine I've ever experienced. We're talking head splitting pain. After the flight I was practically deaf for 3 days as I recovered, and the pressure did not equalize again until I was on another flight that ascended to around 8,000 meters. The tv personal entertainment system cut off 10 minutes into the flight (or at least the crew said it did - mine still worked, perhaps it was down for other passengers) they said it would be back on in 15 minutes, then it never came back on during the flight for the other passengers - but since mine was unaffected I don't consider this a negative. Overall, I would never ride with this airline again. What passenger plane had a problem with airpressure? Certainly none other that I've ever flown on. 0/10"
優點： "Cheap flight"
缺點： "Krabi airport is unorganized, two and a half hour wait for immigration. Airline should exert pressure to resolve the airport issues... After all the experience is end to end!"
缺點： "The sit can't adjusted and smelly"
缺點： "Not much room"
優點： "It's cheap, unreasonably cheap. My ticket costs only three fourths of their counterparts. And their in-flight service is "fair" for the price I paid."
缺點： "For those purchase the ticket at a low price (like me), their service is fair. However, for those who paid more one thousand and three hundred dollars, I think they need a full refund. For the price tag similar to Cathay Pacific, they cannot even give me a blanket or even a pen. Furthermore, their customer service is quite slow. I accidently left my passport on the airplane, and it takes nearly two hours to get it back. I told the representative that I need to catch the last bus, but they can do nothing to help since each department is outsourced. I wish you don't need any urge help from Hong Kong Airlines because you will always be disappointed."
優點： "Clean plane. Professional crew."
缺點： "Flight was late"
缺點： "Air was so hot & dry I could barely breathe!!!!!!"
優點： "Airplane was spotless and the crew was great. Would definitely fly them again"
缺點： "I had a business class ticket from Taipei to Hong Kong and still had to pay extra on my bags due to them being overweight. Each bag had less than 50 lbs in them."