優點： "Everything about the flight was good."
缺點： "Broken monitor and seat"
缺點： "Equipment used has seen better days. Seemed to have difficulty starting engines and aircraft had loud squealing hydraulic pump noises not typically encountered when flying the 717. A little disconcerting."
缺點： "Flight was cancelled and rebooking was poorly handled. Might get bumped from rebooked flight as well."
優點： "The crew were so kind and professional"
缺點： "The flight delay was a pain"
優點： "The crew was great."
缺點： "Smooth on time flight"
缺點： "Seats hardly recline. Very difficult to sleep in this red eye flight."
優點： "Put up at the marriot"
優點： "Crew was very nice."
缺點： "Long delay with vague explanations why."
優點： "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
缺點： "Felt hot in the plane."
缺點： "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
優點： "Comfy seats, quick service."
缺點： "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
缺點： "Very late and boarded too long before leaving the gate."
優點： "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
缺點： "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
缺點： "Touch screen monitor was unable to register touch, so no entertainment available."
缺點： "Additude of some of the crew. After a long talked off delay ,Rod would not give me a glass of water to take my evening medicines."
缺點： "Unbearably hot!!"
優點： "See above."
缺點： "Nothing. Really."
優點： "Almost everything."
優點： "They were quick and efficient."
優點： "On time, comfortable, great flight attendants."
缺點： "When checkin documents The lady was having conversations and I had to run from C to E. Then through the line I had to step aside again because my boarding pass was invalid. Many steps to check documents but still at the actual gate the documents had to be checked again."
優點： "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
缺點： "Had all my jewelry stolen from my luggage!"
優點： "The staff was wonderful and the flight was smooth"
缺點： "All went well"
優點： "On time flight arrival"
缺點： "Baggage Claim was very disorganized. They indicated bags were to be picked up at a carousel that was under construction. When we went to the service desk, they directed us to another carousel which was incorrect. There was no announcement made and there was a delay in updating the baggage claim board."
缺點： "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
優點： "How they take off and land"
缺點： "The price versus other companies"
優點： "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
缺點： "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
優點： "Movie selection and cable channels"
缺點： "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
優點： "Flight was nice"
缺點： "Boarding was slow because boarding is done poorly"
缺點： "No entertainment"
優點： "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
缺點： "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."
優點： "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
缺點： "Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever"
優點： "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
缺點： "I have nothing to complain about"
優點： "the service in general very nice"
優點： "A simple and pleasant experience!"
缺點： "Everyone was professional and polite."
優點： "Crew was excellent. Food above average. Plenty of entertainment options."
缺點： "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."
優點： "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
優點： "The costumer services."
優點： "New equipment"
缺點： "Late departure"
缺點： "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
優點： "Boarding was quick and easy. Woot! For food on the SAN to JFK flight!"
缺點： "I hate that I booked and checked in early, but still had my seat assignment changed twice before boarding, and when I got to my seat, it was in front of the exit row, and my seat wouldn't recline. It was terribly uncomfortable"
優點： "Refer to my comments about flight from Chicago to Minneapolis."
優點： "Small plane. Not a lot of room for carry-ons."
缺點： "Short-ish flight"
優點： "Customer service very courteous and friendly."
優點： "Great crew!"
優點： "Crew and breakfast business class"
優點： "Flight attendant was amazing! She was very nice and it was a good thing to have on the last part of my trip"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Delayed flights flight"
缺點： "Sits not suitable for long distance travel"
優點： "Ease of finding gate"
缺點： "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
優點： "ANA was excellent in getting us on an earlier flight-"
缺點： "Unfortunately, they sent us to the "wrong" security checkpoint- at the opposite side of the airport. From the checkin desk, we were told to go to the NORTH security checkpoint. Walking the terminal again from where we came, we passed the SOUTH security checkpoint and made it another 5mins to gate."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Boarding was simple; staff professional and courteous; seats in first are always comfortable; taxi time was minimal."
缺點： "Breakfast was dull; TV monitors are gone"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Everything worked the way it should. In contrast to the United flight from Newark to Berlin that was supposed to go on May 4 and ended up going on May 5, having been cancelled at 1:45 AM"
缺點： "The only very minor difficulty on the flight from Berlin to Newark was that the announcements were not always audible."
優點： "Friendly staff."
缺點： "Too many people, too little space. Only two bathrooms for 114 people."
優點： "plane was relatively quiet and comfortable."
缺點： "Nothing wrong with boarding a plane using a bus, but there are better technologies and they are better."
優點： "Gate attendant downstairs at departure door was very nice, friendly, and helpful."
缺點： "I had to rush across the airport to another terminal in order to not miss my flight. Gate attendant at upstairs desk could have been more helpful. The flight attendant appeared to be tired and not so patient. Could have asked the people who had not turned off electronic devices to do so individually instead of threatening to stall take off over the intercom."
優點： "Flight attendant was very nice"
缺點： "Plane was boarded and we were told it would be 15 min before the pilot would be there. We were on the ground for an hour and 20 minutes before we took off."
優點： "Service, comfort and inflight entertainment"
優點： "Food and entertainment was good..."
缺點： "Baggage delayed for three days... had a terrible unnecessary painful stay at delhi,india.. claimed for compensation since July 19th, still on pending..."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
缺點： "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
缺點： "No entertainment"
優點： "On time departure and arrival"
缺點： "That you charge to watch the entertainment."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Safe landing in windy conditions."
缺點： "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Courtesy and respectful nature of TSA and Agricultural checkpoints"
缺點： "Crying infants but thank goodness for streaming entertainment and headphones"
優點： "Wheelchair service was so helpful for my mother. Beverage service was nice. Snacks were overpriced, cheese platter was at least tasty."
缺點： "Seats in your 737-800 are very uncomfortable. My back actually hurt to the point where I had to try to shift positions. Wi-fi would be better than the satellite tv. The charging outlets are located in a place where only a three year old could reach, sure you've got them, but what is the point?"
優點： "The flight was prompt and smooth. Flight crew was nice and welcoming."
缺點： "The seats seemed too tight. Uncomfortable if you're tall."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Both flights departed on time, which is surprising as it was Thanksgiving. Staff was kind and I felt they enjoyed their jobs and atmosphere. I had ear issues on my return flight and the flight attendant went out of his way to get my q-tips, which was a life saver!"
缺點： "Return flight I purchased the Wi-Fi for $19.99 and it did not work the entire flight, waste of money!"
缺點： "Missed my connecting flight and had to pay to stay in a hotel room for the night."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Convenient time, great price"
缺點： "A bit crowded"
優點： "Loved that it was an empty flight"
優點： "Timely updates on my flight status and gate status"
缺點： "Delayed original aircraft- transfered to different flight"
優點： "Quick and efficient"
缺點： "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
優點： "The fact that I had to rent a car and drive ... When I bought a flight ticket."
缺點： "Oh geez flight cancelled, what didn't I like?"
豁免更改費用。 搜尋到 手機的彈性機票