優點： "Clean facilities and polite staff. Very short flight"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
缺點： "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
優點： "Great customer service on the plane and in person."
缺點： "Very long trip."
優點： "Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early."
缺點： "Overnight flight is brutal. But that can't be helped."
優點： "Quiet except for the kids"
缺點： "The meals"
優點： "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
缺點： "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
優點： "I could not book my seat ahead of time on the Korean air website"
缺點： "Middle seat stinks for a 15 hour flight"
優點： "Staff was friendly"
缺點： "More food offerings like snacks and fresh fruit options"
優點： "Long flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
缺點： "Food got me sick the next day....would have been great if wifi was available"
優點： "The entertainment system and choices were top notch!"
缺點： "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
優點： "Clean, new plane, with great entertainment systems and choices."
缺點： "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
缺點： "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
優點： "Leg room Food Flight attendants. They were attentive."
優點： "The staff was great"
缺點： "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
優點： "Great smooth flight!"
優點： "Good food"
缺點： "Flight was about 13 hours long ☹ but that how it's"
優點： "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
缺點： "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
優點： "Flight attendants were very nice."
缺點： "Movies are old"
缺點： "Cabin temperature was too high"
優點： "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
缺點： "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
優點： "Leg room, choice of food and everall services"
優點： "food selection & crew courtesy"
缺點： "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
優點： "Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter."
缺點： "No complaints."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
缺點： "Nothing! Great flight."
優點： "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
缺點： "The flight was very lomg, but nothing could be done to remedy that."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
缺點： "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
優點： "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
缺點： "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
優點： "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
缺點： "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
優點： "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
缺點： "The food was not the best in my opinion, but it was hot."
優點： "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
缺點： "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
缺點： "Next time"
優點： "Food was definitely above average. Cabin service was good."
缺點： "Not took off on time. No explanation or apologies from the captain."
優點： "The entertainment was great ,and the food"
缺點： "Waiting on long line to use bathroom"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Very nice and comfortable flight"
優點： "Service counter check in was very helpful"
優點： "Stewerdesses were great"
優點： "comfort, service, easiness"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "The ladies all smiling and very very polite. Best airline I've flown on."
缺點： "I have no complaints."
優點： "Nice crew!"
缺點： "The food sucks, the seats are hard and uncomfortable"
缺點： "The touch screen did not work properly"
優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
優點： "Confort and kindness"
缺點： "It was too cold"
缺點： "I was seated next to the restroom, which is not a pleasant experience for an international flight."
優點： "Friendly crew"
缺點： "Can’t think of anything"
缺點： "Staff rude and short"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
缺點： "Need more leg room!!! Larger meals needed."
缺點： "Larger meals."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
缺點： "We did not get two of baggage at the destination."
缺點： "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "He missed it due to having a 32 minute layover, which he ran all the way to board."
缺點： "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
優點： "Good service onboard, good food. On time."
優點： "Really friendly staff. Great service"
優點： "Food was good and crew members were very nice"
缺點： "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
優點： "Good flights. Good prices."
優點： "Helpful and smiling cabin crew."
優點： "Flight was on time and quick and comfortable"
缺點： "old plane, tight and uncomfortable"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
優點： "The cabin crew were fantastic and funny"
缺點： "Tiny seats"
優點： "Same as above"
優點： "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
缺點： "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
優點： "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
缺點： "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
缺點： "I missed my flight because of MU"
優點： "Except for my negative comment, a good flight."
缺點： "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
優點： "Plane service"
缺點： "1h30min delay at airport"
優點： "I liked the leg room, I liked the customer service of the crew, smooth flight."
缺點： "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
優點： "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
缺點： "They didn't give any napkins out with the food which was weird."
優點： "They flew full speed to catch up with the delays."
缺點： "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
優點： "The service of the crew onboard"
缺點： "Entertainment not to many recent movies and the boarding process was a little bit confusing."
優點： "Even for a 50 minute flight, drinks and sandwich was provided"
豁免更改費用。 搜尋到莫斯科 謝列梅捷沃國際機場的彈性機票