長榮航空, 泰國航空和巴拿馬航空已經豁免了飛往芝加哥 歐海爾國際機場的機票更改或取消手續費。請在他們的預訂網站上確認相關條款與政策。
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
優點： "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
缺點： "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
優點： "Comfortable and great crew"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
缺點： "Tight seating."
缺點： "Cancelled flight"
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "服務 電影 雪糕"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "Best airline I have ever flown."
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "Great tasting food, and nearly constant beverage service."
優點： "The crew will treat you with respect even if you fly with economy class like myself Superb food Great movie selections Cheap wi-fi"
缺點： "I cannot find one thing I did not like"
優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "Service was polite and efficient"
缺點： "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "This was an AA flight.I never expect excellent service from AA."
優點： "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點： "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
優點： "Very comfortable, good movie/entertainment choices, great crew"
優點： "The hospitality of the crew"
優點： "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
優點： "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
優點： "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
優點： "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點： "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
缺點： "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
優點： "The staff took pride in providing excellent service from check in till landing."
缺點： "Still paying for wifi in 2016"
優點： "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
缺點： "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
優點： "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
缺點： "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
優點： "Comfortable plane, good service"
優點： "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
缺點： "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
優點： "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
優點： "This airline is the most professional I have seen so far. They are extremely accommodating, very helpful, and very attentive. I didn't realize how orderly the Japanese culture is. We took off immediately. The ground crew actually waves bye and bows! No one in the sloppy US does that! They were very professional and juse down right respectful. Food and snacks were served often. Even good coffee!"
優點： "Good food, and entertaimet!"
缺點： "Chair is way too hard."
優點： "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."
優點： "The crew was very good and consistently accommodating"
缺點： "Nothing actually"
優點： "Not much really"
缺點： "Boarding, food, seat comfort. Essentially everything"
優點： "Great service"
優點： "Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight."
缺點： "Prices have gone up"
優點： "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
缺點： "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
缺點： "Change the mousse flavor, please. The hummus was terrible."
缺點： "Turkish Airline lost one of my checked in bag! Never found it!"
優點： "Organized overall"
缺點： "Cabin way too cold"
缺點： "i liked everything"
缺點： "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."
優點： "Pilot was operating nicely, temperature was acceptable,"
缺點： "Cabin crews should pay more attention to elder people,"
缺點： "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"
缺點： "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
優點： "had a medical emergency mid flight and the crew was fantastic and accommodating."
缺點： "Security lines for US departure way too long. Turkish Airline needs more people to speed up process."
優點： "Everything was great."
優點： "Good service, friendly and hard working flight attendants Nice gift bag with toiletries"
缺點： "Head pads of a seat don't go low enough for my low height. Provided pillows helped though"
缺點： "Terrible in-flight service; flight attendants not corteous; limited seat space; bags delayed on final destination. Horrible!!!"
優點： "Food, no delays, entertainment, price"
缺點： "No leg room on the plain, the crew is ok, but not very friendly. Not flexible with kids menu (requested kids menu, but crew was not notified and was not able to provide any), not very clean inside the plane (tables were dirty and there was hair in the window)"
優點： "Great entertainment, crew, food, and organization. This was my first flight on Turkish Airlines and I would definitely fly this airline again."
缺點： "Clearing security was a nightmare. So many layers and lines to stay in, and the area wasn't air conditioned. Unfortunately, a handful of the passengers got "ripe" before the 10 hour flight to Chicago. Ugh."
優點： "bad !!!"
缺點： "All !!"
優點： "crew, fod, entertainment was great"
優點： "The up to date and *free movie options"
優點： "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
缺點： "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."
缺點： "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline. This, despite being a TK gold card member."
優點： "Employees were very helpful. Service was great."
缺點： "One of my luggage bags was left behind and it needed to be shipped to my home 4 days later."
優點： "I would love to fly with them again"
優點： "am very satisfaction with my flight, Food was excellent .also the service to.I am so happy I chose kayak"
缺點： "I could not figure out how to get a vegetarian meal."
優點： "as above"
缺點： "as above"
缺點： "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."
優點： "I didnt receive my baggage."
優點： "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
缺點： "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
缺點： "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."
優點： "Good food and plenty of entertainment options."
缺點： "Seats were a bit cramped."
優點： "The crew in Nigeria were very helpful. Hated the food but hey plane food is always bad in economy. Loved the inflight movies"
優點： "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
優點： "Lending was excellent"
優點： "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
缺點： "Nothing! Everything was perfect!"
缺點： "2 hour departure delay."
缺點： "Boarding and airplane age."
缺點： "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"
缺點： "Crew seemed harried, and even ignored me at times."
優點： "The flights attending."
缺點： "The waiting time for next flight."
缺點： "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
優點： "Everything operated fairly smoothly on the flight. Service was very good."
缺點： "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
優點： "Best long distance airline I have flown to date."
優點： "Clean, efficient."
缺點： "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."
優點： "Very friendly crew"
缺點： "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."
優點： "Everything was on time considering the heavy Holidays travels."
優點： "Landed safely."
缺點： "Missed connection. Delay do to Airline/human factors, not weather."
優點： "Easy no hassle check in and board."
缺點： "Absolutely nothing. Thank you!"
優點： "Everything was excellent"
優點： "It didn’t happen"
缺點： "It didn’t happen"
優點： "Comfy seat, great entertainment options"
缺點： "We had 3:10h delayed..."
缺點： "Was delayed a lot"
缺點： "Baggage claim number was wrong. They almost took my bag away"
缺點： "Boarding at gate a47 T2A at CDG was chaotic"
優點： "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
缺點： "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
缺點： "Try to be on time!"
缺點： "Boarding at Heathrow is horribly inefficient."
缺點： "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
優點： "Great flying great time"
缺點： "Great flying great time"
缺點： "The service and courtesy of the staff wasn’t great."
缺點： "Typical tight seating, aircraft showing age."
缺點： "Allow married people to travel with their news names."
缺點： "Rude staff, not willing to help"
優點： "Nothing to complain about. A nice, calm trip."
缺點： "It would have been nice if members of my group could have flown together instead of being scattered around the airplane."
缺點： "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
優點： "The jet"
缺點： "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
缺點： "Waited on the tarmac for over an hour before departure with very little explanation."
缺點： "There was no entertainment at all, and pretzels are gross"
優點： "Loved the seat back lcd entertainment"
缺點： "Not accepting Apple Pay. Who wants to dig out the wallet."
優點： "Nothing it totally messed us up"
缺點： "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
缺點： "delayed/not on time"
優點： "Loved the exceptional kindness of the staff"
缺點： "Lack of movie or music"
優點： "Everything went smoothly"
缺點： "Breakfast - lots of sugary items"
優點： "We were rerouted through Philadelphia."
優點： "Great service."
缺點： "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
優點： "Great service!"
缺點： "No audio in business. No working electric outlet."
缺點： "Staff seemed tired with some minor conflicts between them at Toronto gate"
優點： "All good, except poor prep on food"
缺點： "As above"
缺點： "I got to Moscow, SVO. I didn't receive my bag. This sucks."
缺點： "No wifi, no personal TVs"
優點： "Good entertainment"
缺點： "Bad organization during boarding"
優點： "Very nice staff"
缺點： "Delayed a total of four hous!"
缺點： "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
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