優點： "Great plane"
缺點： "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
優點： "Seemed like a tiny bit more leg room, lots of good movie choices."
缺點： "Food was bleh."
優點： "Good legroom on economy"
優點： "not much"
缺點： "3 1/2 hrs late departing dfw, and luggage missing, found and delivered the next day."
優點： "On time, good service."
缺點： "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
缺點： "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
優點： "The direct flight from Philadelphia to Venice is extremely convenient. We were treat4ed professionally with care from the staff"
缺點： "The food was just ok and quite frankly could have been a whole lot better. The dinner they served was chicken with just a smidge of salad and rice. The food we received before arriving was pretty bad. it was two very small hot pocket things. Not at all app[ealing."
缺點： "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
缺點： "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
缺點： "Both to and from Hawaii, they ran out of food before they made it to us. It was bad enough that they had one cart for the entire plane. It took 90 minutes from the time they began serving until they got to us in row 34, but they ran out of food at row 31. The flight attendant just shrugged and said, "They do that to us all the time, sorry.""
優點： "On time departure and arrival - friendly crew"
缺點： "No own movie screen."
優點： "The flight to Washington was fine. It was the flight back that I have issues with."
缺點： "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
缺點： "Our connecting flight was late and they next flight left 5min early?! WTF! We missed the flight by 3min. 10 other people missed the flight too. Now our whole day is blown waiting nearly 6hrs for next flight."
優點： "Crew was nice"
缺點： "Flight was rocky and delayed 4 hours"
優點： "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
優點： "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
缺點： "Middle seat and one of the last ones on. Enough said"
優點： "Im very upset with the flight"
缺點： "What you guys did its unfair I paid for a reservation. The way you run the business its not right"
優點： "nice flight - nonstop got us exactly where we want"
缺點： "not a big selection on food... just cookies (although good it would be nice to have some selection)"
優點： "The flight was a one way to PDX and felt fast and not exhausting coming from LHR. First time flying direct. Great food and snacks the staff took care of us. Bathrooms were cleaned over the trip which was great!"
缺點： "N/A - nothing..."
優點： "New 777"
缺點： "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
優點： "Finally had power outlets. 1 for 3. First class crew great."
缺點： "Didn't honor priority luggage tags. Small seats for 1st class."
優點： "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
優點： "American Airlines was amazing fed you a good meal fun crew good entertainment had 3 glasses of wine desert , and hot biscuits and coffee before landing was a great flight."
優點： "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
缺點： "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
優點： "The crew were as nice and accommodating as they could be considering the situation."
缺點： "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
優點： "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."
優點： "I liked that there were no stops."
缺點： "I had an instant panic attack when our flight was delayed because a box cutter was found under a seat on the flight that just arrived. I get honesty, but I was seriously reconsidering getting on the plane, because what if they missed something? I was working out in my head what would happen to our pets if we died on this flight, because we don't have a will yet."
缺點： "The pretzels"
優點： "That it went smooth and had room on the flight. Crew was good."
缺點： "Need more than just pretzels on the plane to give out"
優點： "Much better than the trip to chicago"
優點： "All flights were on time and the flight each way was very quick."
優點： "Flights were on time. Airport was clean."
缺點： "I still have not received my luggage"
優點： "The fact I made the flight"
缺點： "Nearly missing the flight that my luggage did not arrive with me that I had to go back to airport 6 hours later to get it!!!!!"
缺點： "Cancelled and put me on a flight over a day later with no hotel voucher"
優點： "I like how very clean. flights attandant were all well dress and clear. They performed a wonderful safety demonstration."
缺點： "I did not like how plane was not on time; plane was late. American Airlines need to purchase a new plane."
缺點： "Cancelled flight, not notified in timely manner. Delayed Five hours due to be placed on connecting flights instead of a direct flight which is what I paid for."
優點： "Staff was pleasant"
優點： "Denver USO facility"
缺點： "Flight delayed about two hours"
缺點： "Flite was late."
缺點： "The flight was cancelled, which was not resolved by the airline."
優點： "Polite flight staff. Easy check in."
缺點： "My initial flight from PWM to DCI was canceled within an hour of boarding time, and reschedule for a whole day later. Despite calling customer service, I was offered no form of compensation or alternative route at that time. My rescheduled flight for the next day had a last minute gate change, and then was then delayed for over one hour. I wasn't alerted until I was already at the gate. On my return journey from DCI to PWM, I was not given a seat assignment, my gate was changed 5 minutes before boarding, then the flight was delayed 45 minutes before the initial boarding time. After boarding, our plane was delayed on the runway for over an hour due to a mechanical problem. I was supposed to arrive home at 11:30pm, but did not land in Portland until 1:15am. I understand that unexpected problems occur, but not ONE part of my trip went according to the itinerary. Even the adjusted schedule eventually had to be adjusted (or readjusted). Each of these schedule changes meant I missed out on some very important events. This flight was affordable, but not cheap. Had I known I wasn't able to make certain appointments, I would have reconsidered even spending the money to make the trip. I'm very disappointed that American not only did not over some form of compensation, but flat out denied me any sort of voucher when I very meekly asked. Why should I consider spending money on another flight with American in the future, when I CANNOT count on any sort of schedule reliability? Or, when things go wrong, I cannot count on being supported as a valued customer through some sort of compensation?"
優點： "The crew was very friendly and helpful she did a great job."
缺點： "The final connecting flight did not have a working bathroom and we were not informed of that until after we were boarded."
優點： "I really like the AC outlet at the seats. I land at my destination not worried that my phone is about to die. It is such a relief."
缺點： "Everyone shuffling their bags into the plane is just crazy. Not much the airlines can do, but it just slows down EVERYTHING."
優點： "I got to my destination and didn’t die."
缺點： "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."
優點： "Left and arrived on time. Great flight attendant."
缺點： "Leg room was barely sufficient to open and use my laptop."
優點： "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
缺點： "Late departure; tiny, smelly plane; cranky flight attendant."
優點： "That my suitcase was stowed"
缺點： "Waiting 11 hours for the flight"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "They could have used the bathroom to stuff a few more people on this flight. Whoops, no, bathroom not clean. Tray broken on seat. Seated in last row and asked to close bathroom door of it opened during takeoff. Seated next to very large passenger who wanted to share my seat. Sat on tarmac for 30 minutes waiting to take off. For this, I paid $650."
優點： "Not really impressed"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Flight attendant noticed my husbands t-shirt from Galveston and talked briefly about it. Smooth flight."
缺點： "Since it was a smaller plane the seating room was tight."
缺點： "Although the flight was scheduled to depart quite early, it was delayed twice. Weather was good, but incoming flight was late. Then there was no cabin attendant-40 minute delay. Few amenities in Terminal A of JFK."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
缺點： "The gate agent for United at Newark was very rude and dismissive. Would not answer any of my questions or anyone who attempted after me. His attitude was very poor and seemed to not care about his job. Plane was late arriving in Portland Maine."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "The flight was fine, but my flight was cancelled on the 29th and the agent who helped rebook my flight was abrupt, then I get to the airport on the 30th and the flight is delayed another 2 hours. Of course it was all "weather" related, so no help from the airlines. I'm not a satisfied customer. I would have flown Delta if it was possible."
優點： "On time...."
缺點： "Bigger plane than usual.."
優點： "Our connecting flight was more comfortable than flight from San Francisco"
缺點： "Delay because of change of plane and 3 gate changes"
缺點： "The pilot speeding up and then putting on the brakes time after time on flight from Norfolk 10:30 am to Dulles today. Very rough flight and it was beautiful smooth air today. I'm a private pilot and could not figure out what was going on,"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Long wait on the plane on the tarmac."
優點： "Flight attendant very friendly and helpful Seat row layout of 1 and 2 On time Legroom adequate Smooth flight"
缺點： "Cabin temperature became too cold Seats small Engine noise drowned out announcements of pilot and flight attendant Narrow uneven disembarking ramp at Portland Jetport Lack of clarity about flight gate in Newark. I checked in at Terminal C and had to take a shuttle bus to Terminal A"
優點： "On time quick flight."
缺點： "No legroom, snack a joke, no entertainment."
優點： "Flight staff was wonderful."
缺點： "Newark Airport. The terminal was probably 60 degrees. Navigation signs were the least helpful of any airport I've flown out of or into."
優點： "Finally arriving at the destination."
缺點： "We were stranded in Newark with little to no air conditioning in 90 degree heat. Our flight was delayed 9 HOURS. I lost an entire day of my family's vacation because of United Airlines and their massive blunder. They said it was because there was no air conditioning, but at the same time they said their crew clocked out and we had to wait for new personnel to man the plane. I find it hard to believe that this couldn't be foreseen and avoided. By the time we finally got our crew, we then had to await for a storm to pass, and then 40 other planes had to take off first. All United offered in apology were $10 vouchers that expire in two days, and a free drink on the plane."
優點： "On time and friendly to Portland as always."
缺點： "Please read above--I was standing at the gate waiting to board when the gate rep told me and another passenger there was only one seat left--on a flight I was confirmed on! The other passenger said he had a family obligation and the rep handed him the last ticket before I could get a word out. I felt so disrespected and like my business and money meant nothing to United. Then began my saga to get to Portland. Unbelievable."
缺點： "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."
優點： "I wish I would have caught her name but the staff member at the boarding gate was fabulous! She is someone I would want representing my company."
缺點： "The wafer served with the beverage & my seat assignment stunk."
優點： "I had no complications before/during this flight. It was as if the air travel angels were smiling down on me, making little decisions like, "Sure. Give her that rare luxury of having no one sitting beside her... twice in a row. And toss in not one, but two of those United Airlines cookies." (Those cookies are sooooo good.) Really, at the moment, I can think of nothing anyone could've done any better."
優點： "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
缺點： "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
缺點： "Deverted to Newark to get to portland"
優點： "Very polite, upbeat crew"
缺點： "Newark airport a mess!"
缺點： "This flight was cancelled and the later flights to Portland were all full, so I was offered a flight to Boston instead, with no refund for the bus ticket from Boston to Portland, and of course my bag did not arrive with me."
優點： "Not much to say about an hour flight. Coffee could not be served due to weather conditions, not airlines fault."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
缺點： "Over four hour delay due to "crew unavailability.""
優點： "Row A"
缺點： "My checked bag was left in Chicago. Major inconvenience"
缺點： "I didn't like that they gave me an extra layover causing me to come into Portland six hours later than I was supposed to. I went from Chicago to Newark, when I was only supposed to go from Chicago to Portland."
缺點： "The flight didn't happen...."
優點： "That I had a widow seat by myself"
缺點： "No inflight movie and couldn't use wifi without paying."
缺點： "Missed that connection -and the two that followed ."
豁免更改費用。 搜尋到 自由港（緬因州）的彈性機票