優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點： "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
優點： "The staff"
優點： "Wonderful Crew."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Everything bad"
缺點： "Bad customer service, I don't speak English good , can't understand them jet blue"
優點： "The food, the movies and games were really great. There should be more games, though."
缺點： "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Best and consistent service."
優點： "the crews were very professional and caring. the food was the best of all so far"
缺點： "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
缺點： "too little legroom seating is designed shorter legged Japanese"
優點： "It seemed more spacious. Food was pretty good."
優點： "Great 12hr flight"
缺點： "Loved everything!!"
優點： "on time"
優點： "Almost everything"
缺點： "Can't say because I was satisfied w/ my flight"
優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
優點： "Wonderful crew..nice plane and comfortable seats!"
缺點： "No inseat power or usb on the monitor"
優點： "Excellent service--excellent food (ice cream included in coach)."
缺點： "Loved everything."
優點： "Clean and service was excellent!"
缺點： "Nothing special"
優點： "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
優點： "Flight attendants are really kind and patient."
優點： "Loved the food"
優點： "Good service"
缺點： "Food was almost as bad as on American carriers"
優點： "Nothing... Being put on the wrong airline is incredibly degrading ..."
缺點： "I paid for JAL and was put on American airlines YOU WILL NEVER HAVE MY BUSINESS AGAIN ... Kayak or jp\american airline. I hope you hire a manager who doesn't lie to their customers... Don't think it's a lie ?? That's BC greed is blinding. Good day"
優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "We loved the extra leg room. Staff was execellent."
優點： "Staff was friendly"
缺點： "More food offerings like snacks and fresh fruit options"
優點： "Got exit row seat. No extra charge."
缺點： "Everything was great"
優點： "Everything except switching flights in Seoul."
缺點： "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
優點： "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
缺點： "I wish the flight was 2 hours longer so I could sleep more on the plane."
優點： "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
優點： "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
缺點： "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
優點： "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
缺點： "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
優點： "I enjoy flying Korean Air. I get great deals with great service and accommodation."
缺點： "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
優點： "Everything about the trip was smooth. The seats were comfortable and the food quite good. Everyone was very kind and made the long flight very pleasant."
優點： "Service was not bad, was clean and polite crew."
缺點： "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
優點： "I thought the food was exceptional"
優點： "Great food and service and comfortable seats"
優點： "Boarding was made easy by my status"
缺點： "Seats weren't comfortable. Crew were rude."
優點： "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
優點： "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
缺點： "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
優點： "Staff great"
缺點： "Food selection"
優點： "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
缺點： "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
優點： "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
缺點： "We have no complaints. Everything was just lovely."
優點： "Food was definitely above average. Cabin service was good."
缺點： "Not took off on time. No explanation or apologies from the captain."
優點： "The food, available movies, and crew were all very good. The crew did a wonderful job."
缺點： "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "Smooth flight"
優點： "Nice bibimbap"
缺點： "Boarding staffs at Tan Son Nhat Airport"
優點： "the food"
缺點： "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
優點： "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
缺點： "Such a full plane with little space. Made the long flight uncomfortable."
優點： "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
缺點： "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
優點： "The flight staff is always a pleasure to fly with."
優點： "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
缺點： "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Well, since it's my first flight out of the USA and using economy class, the experience was great since I have no other flights to compare it too."
缺點： "For such a long flight... maybe more block buster movies to pass time, more music selections."
優點： "Excellent entertainment selections on the flight."
優點： "At Denpesar, I had to change my flight at the last minute. The Korean Air staff were exceptionally helpful and provided great customer service in this situation."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Korean air's service was the best in the world"
優點： "Got a free upgrade to business class, lovey airline."
缺點： "More vegetables please"
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
優點： "Seat need more cushion. 17 hr of seating on a hard seat is painful."
缺點： "The seat"
優點： "as above except seating was more tight"
缺點： "as above"
優點： "knee room, service and boarding were excellent"
缺點： "my wife had problems getting food she seemed unable to get food that was both dairy and gluten free."
缺點： "The screens on the backs of the seats were difficult to utilize (it is a touch screen but I had to tap on the screen multiple times in order for it to actually work). Perhaps due to an outdated system/software. There is a remote placed sideways/length-wise under the screen that you may take out of its placement however it was not as convenient as directly tapping on the screen."
優點： "Enough space even in economy class for tall people"
缺點： "Food may be more tastful"
優點： "crew was very good"
缺點： "seats in c class are angle flat and you always feel you sleap down"
優點： "The seats were comfortable and the staff was very attendant!"
缺點： "No complaints"
優點： "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
缺點： "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "Flight time"
優點： "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
缺點： "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
優點： "Quick boarding. Great entertainment system Good staff"
缺點： "Not comfortable seats"
優點： "Friendly staff."
缺點： "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
優點： "Great service."
缺點： "Disinfectant smell."
缺點： "Outdated Cabin Fit Out"
優點： "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
缺點： "Please move this service to DFW and displace the rubbish transatlantic service that is there"
缺點： "The seats and there is not much leg room"
優點： "SQ did a great job again. I plan to fly them in the future."
缺點： "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
優點： "More leg room than other airlines, superb service and excellent food!"
優點： "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
缺點： "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
優點： "Modern Aircraft , good seat ,Crew friendliness"
優點： "Finally an airline that loads from the back to the front. Makes sense to me"
優點： "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
缺點： "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
優點： "I like the services from Singapore Airlines."
缺點： "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
優點： "Crew was friendly and whole on ground process was efficient."
缺點： "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
優點： "Boarding was good"
缺點： "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
優點： "Overall service, good leg space."
缺點： "We were seated in the same section with four babies."
缺點： "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
優點： "Hard to find lounge for bclass users"
優點： "Crew, plane, punctuality"
缺點： "Headphones were not functioning properly"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
優點： "For as long 14 hour journey they sure make it comfortable."
優點： "Excellent crew, efficient processes and overall relaxing"
缺點： "Old business class hard product. Seats can't be adjusted much and the bed is too short due to small head- and footwell."
優點： "Flight on time"
缺點： "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
優點： "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
缺點： "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
優點： "got us there, efficient and effective crew."
優點： "Food was exceptional"
優點： "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
缺點： "The movies choices in the in-flight entertainment were wanting."
缺點： "Cabin too hot"
優點： "Thanks once again for a comfortable flight homs"
優點： "Crew and staff were great and accommodating."
優點： "The usual SQ charm was in effect during the flight - the crew was great, helpful without being intrusive, and the Krisflyet experience (albeit an older B777-300) was still good and enjoyable."
缺點： "The Milanese boarding crew was a little unexpectedly rude - the Milanese ladies were just kinda shouting at everyone and ordering unclear instructions. I also sat near the bathroom (seats 43A and C) and the smell was sometimes a bit strong. Also slightly disappointing was how quickly the chicken ran out on the way up!"
優點： "entertainment system and plane ambience"
缺點： "Office CS not professional."
缺點： "Video screens were quite small and there were no USB charging."
優點： "Got me to Phnom Penh on time, which I do appreciate. Food was good. Crew was efficient."
缺點： "If you sit in the middle seat on row 45, you'll have very little legroom, as there's apparently the need to some kind of mechanical box under the seat in front of you (exit row). A pain."
優點： "The collection of movies in the entertainment system was very good"
缺點： "There was a 2 hour delay for take off at the Singapore airport. During the delay there was no service being offered by the crew and on top of that for the last one and half hour of delay we didnt receive any intimation or status updates whatsoever."
優點： "the crew were very good. very nice and helpful."
缺點： "first thing i never had a clue that this would be a 2 stop trip. its ridiculous to get down at hong kong and then start again. even while going to blore, had to get down at seoul. its very tiring to do all the checkin and security. the food was monotonous. i only had okra for 2 of my meals. it was not tasty and no variety entertainment for wold cinema(Indian) is very very poor"
缺點： "I paid $21k for 3 return flights from Melbourne to Mumbai. I usually fly Malaysia Airlines and it costs us about $13k. I paid more this time for Singapore Air because I thought it might be more comfortable and I really thought they'd have flat beds to sleep. But they had the same angular seats like Malaysian Airlines. There was no point in paying the extra money."
優點： "Service and hospitality on board was excellent"
缺點： "Food was average, everyday food in Singapore are given exclusive descriptions and passed off to unsuspecting customers. catering could be improved by a few folds."
優點： "Beautiful flight attendant. I think I'm in love."
缺點： "Low quality sound from headsets/ear phones. Uses dual port so normal single port headsets only work through one ear."
優點： "The food was very delecious and the crew was very friendly."
缺點： "Staying seeting with no chance to raise my leg was not comfortable."
優點： "Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!"
缺點： "Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!"
缺點： "I have traveled extensively but I have never seen a staff more rude than Emirates. I had a connecting flight at Dubai Airport and there was 8 hours waiting time. At the gate I was connecting for Islamabad, there was not a single seating arrangement. When I complained about it to emirates desk, the staff was extremely rude. Such arrogance and an attitude that you instantly abhor. In my opinion, these Emirates people are most racist people in the world. The way they treat passengers from developing countries is vile. Even onboard, they treat 'white' passengers much differently than they would for a brown skin. I would never fly Emirates again. I plan to write against them in some leading newspaper for being racist. If people like us stay quiet and injustice and humiliating attitude they have against us, we will continue to suffer. I can pay a higher price for any other airline but I decline to ever fly with Emirates at the expense of my dignity."
缺點： "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
缺點： "Entertainment was not up to date."
優點： "Service on time nice attendants clean plane modern"
優點： "Price, comfort, ice, food and drinks"
缺點： "I just don’t like discomfort of others moving their seat back."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Caring crew"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "Same movies"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Nice airplane"
缺點： "Snub crews"
優點： "Very nice staff. The journey was very smooth"
優點： "Timeliness, behavior of crew. Entertainment options were great."
缺點： "Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight."
缺點： "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
優點： "I appreciated the attention to detail along with the entertainment. The Salmon was great along with the refreshments."
優點： "I liked the professionalism each staff displayed at every interaction, and the genuine friendly demeanor as well. Staff appeared to truly like being service providers. From the very beginning of the flight when I was delayed in getting on board due to my poor orientation in the early morning staff was very courteous"
缺點： "There is nothing I have to report negatively. I flew for a 32 hour period from Windhoek to Ft. Lauderdale and arrived feeling refreshed. As we say in Kentucky. I was "fat and happy.""
優點： "The entire service was amazing from the flight attendants to the food, very amazing!"
缺點： "Everything was awesome!"
優點： "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."
優點： "Friendly cabin staff."
缺點： "Not being able to select seat when I bought the ticket is a bummer. Also, TV controls did not work well. These need be replaced ASAP."
優點： "travel was pleasant"
優點： "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
缺點： "Being in Economy Class. The difference between Economy and Business Class is worlds apart"
優點： "In my way to Dubai, I asked the gentleman not to put me in the middle, when I get in found myself in a middle row middle seat. Food choices chicken, steak, and stuffed zucchini all are nasty. Also, I was told that business class luggage comes out first that wasn't true on both leg of the trip. Also, I wasn't told that I have a lounge to hang out until the boarding time. In my way back it was same exact food menu service is mediocre at best very demanding flight attendants. Also the luggage came out towards the end . I told my friend I travelled with that this would be my last time to use Emirates airline"
缺點： "The flight being on time"
優點： "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
缺點： "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"
優點： "Good service and good food"
優點： "Normal checking process completed and waiting at gate early."
缺點： "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
優點： "i liked the neatness and welcome"
缺點： "i did not like the food"
優點： "The crew was both plentiful and friendly, both on the ground and in the air. The entertainment choices were outstanding - the best I've ever seen, including first class on other airlines. The food was excellent."
缺點： "Nothing. Great service, great food, great airline."
優點： "I. Had bulk head seat 45g, the seat was stuck and could not recline ,the tv was stuck too so could not watch anything was boating and it was not comfortable at all"
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "seats reclined nice, movie selection great"
缺點： "i didn't care for the manner in which you are charged for baggage fees"
缺點： "I had an infant travelling with me and they gave a bassinet. When it was in use I was not able to use ICE on the flight because the way it was setup on my seat."
優點： "on borad crew Food entertainment plane"
缺點： "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
優點： "Spacious sits and good food"
優點： "Great service"
優點： "good baby gifts"
缺點： "a bassinet brought for 40 minutes before landing. Forgot to feed. I had to demand a meal for me and the baby and toddler. In the cabin cold. With this flight crew the flight attendants did not like."
缺點： "See above comments"
優點： "ON-board service was excellent, as usual."
缺點： "They dropped us off far away from the terminal building. The bus ride from that spot took more than a half hour. It was unexpected of an airline like Emirates. I doubt if they could get away with doing this for a flight from anywhere other than Dhaka, since they'd have lost some business if they did."
優點： "The entertainment"
缺點： "I didn't like flight attendants, rude, lazy!"
優點： "the food was nt good"
優點： "Very nice staff, spacious plane, excellent food"
缺點： "Flight was a little late"
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Amazing crew"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
優點： "The service"
缺點： "The food."
優點： "Crew was in a festive mood, the meal was unexpectedly delicious"
缺點： "Seats ok, but could be more comfy"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "The boarding was easy and you didn't have to wait inline for that long"
缺點： "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "Very friendly and helpful personnel."
優點： "The food was excelent"
缺點： "I have to pay to pay a little more confort"
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
缺點： "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
優點： "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
缺點： "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
缺點： "old plane, tight and uncomfortable"
缺點： "OLD plane without comfort or entertainment"
優點： "The crew were pleasant"
優點： "great choice of entertainment content, friendly crew"
優點： "Crew service"
缺點： "Flight delayed."
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."
優點： "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
缺點： "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
優點： "quick boarding, responsive Airline stewardess, very polite."
缺點： "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
優點： "Seat space was good for a short flight, inclusive of free snack and drink."
缺點： "Too much overoverhead luggage."
優點： "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
缺點： "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
缺點： "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
缺點： "seats on Jet air flight are very uncomfortable"
優點： "A nice short flight"
缺點： "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
優點： "The flight crew were kind, polite, and attentive."
缺點： "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
優點： "Leg room. Smiles of the cabin crew."
缺點： "Not enough selection of Electronic Dance Music. Lol!"
優點： "On time."
缺點： "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"
缺點： "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"
缺點： "Lost lugage not yet delibered"
優點： "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
缺點： "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."
優點： "On schedule. Great crew."
缺點： "Limited foot space small seat."
豁免更改費用。 搜尋到 聖露西港的彈性機票