No complaints but nothing great about the travel. This is a usual flight journey and would expect this at minimum.
The airplane had mechanical problems and they changed the airplane really quick.
I loved the snacks, the attention and kindness from the flight crew and the fact that during the flight there wasn't much turbulence. Also we arrived earlier.
The weather delays could have been handled much better than sitting on the runway for an hour and waiting for a long time to refuel. The temperature was too low (freezing).
So much fun to be delayed 3.5 hours so you land at 12:12 a.m. CT and then discover there are planes stacked on the tarmac but no open gates. We’ve been sitting in a hot plane for 1:20 and have no estimate when we’ll get a gate. This was poor gate management by American Airlines and DFW. Every AA flight I am on of late has been problematic at best.
優點： "The flight crew and the captain were terrific."
缺點： "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
優點： "Everything was super comforting"
缺點： "The flight are always subjected to delay ... I didn’t like that..."
優點： "Is ok"
缺點： "More space between seat and free food"
缺點： "Flight got delayed by 2 hours without specifying the reason. Weather was fine. Happened 2 hours delayed. From DC to Boston too when I took flight on 12th. Will avoid AA flights in future"
優點： "The crew was nice."
缺點： "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"
優點： "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
缺點： "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
優點： "Fight was reasonably smooth. Flight was on time."
缺點： "Being able to afford 1st class"
優點： "A little late"
缺點： "No food or entertainment"
缺點： "I didn’t like the food, worse I’ Ever taste"
優點： "I like the fact that I made it to Raleigh on time to make my connection"
缺點： "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"
優點： "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
缺點： "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
優點： "On time departure and arrival."
缺點： "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
缺點： "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
優點： "Worst airline food in years."
缺點： "Food was bad on all 4 legs of trip"
優點： "Entertainment was good. Food was pretty decent considering it was gluten free. Wish there were more snacks on command kind of thing. I got really hungry. The guy working at the madrid ticketing counter that helped me check in my bags. Super cool dude. Very easy to talk to. Spoke perfect English and spanish because he was raised in usa but his mom is from spain. He was very detailed in I was going to have to navigate both madrid and dallas airports."
缺點： "The VERY first American Airline lady I met at Madrid airport who was like the first greeter. I was looking at all the different posted signs to see where to go and she says “hola” and i say “hola” back. She asked me which class i was in i said whichever the normal one is. All while im inching my way towards where i seem to already to know where to go. The lady kind of snaps at me and says “stop excuse me im talking to you.” I wasnt really walking away from this lady, i was inching towards what seemed to be i needed to go(and in fact was where i needed to go). I am fully capable of listening and moving at the same time. I dont need to be scolded like 5 year old child because she thinks I wasn’t listening to her. I was listening and progressing towards the place i need to be at the same time and also using two different languages in my head in order to talk to her. So that is just what i would call mulitasking for a person and not grounds for someone to use a parenting tactic on another adult at 730am."
缺點： "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
缺點： "No complains"
優點： "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
缺點： "Hit a bit of turbulence, food was good, but can be improved"
優點： "the flight was AVIANCA , not American Airlines"
優點： "Great flat beds, entertainment, noise cancelling headphones. Awesome 3 course meal."
缺點： "Could have made the bar area more exciting ... as Virgin Atlantic bars do."
缺點： "Tiny airplane. We had a delay of 2 hours."
優點： "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
優點： "Good food, kind staff, free booze"
缺點： "It was nice. And boarding was good too."
缺點： "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"
優點： "Las aeromosas muy amables y profesionales."
缺點： "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
優點： "nothing since I didnt fly finnair"
缺點： "I did not like anything since both flight to and from was with airlines I actively decided i didnt want to fly with"
優點： "Easy and customer service at lax was awesome and very helpful!!!"
缺點： "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
優點： "Ok time flight"
缺點： "Entertainment system did not work in all stops"
優點： "It was comfortable, nice staff and had a meal as well"
優點： "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
優點： "The flight was fast and good service"
缺點： "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
優點： "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
優點： "Smooth flight on snowy day"
缺點： "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
缺點： "Ticketing agent was rude"
優點： "I was able to fall asleep and we didn't have to wait at the dock very long. Arrived on time and no delays."
缺點： "They flight attendant I had who took my drink order seemed distracted and basically threw my pretzels down on my tray table."
優點： "No delays, went smoothly. Had to check my bag at the gate but no big deal."
All good! Thank you to the flight attendants to coming around twice. Coffee was excellent! Thank you to gate staff for helping me with my Banjo!
Efficient boarding. Comfortable seats. Wish people wearing masks
缺點： "Muy mal servicio, no dieron ni agua solo galletas vencidas ni una bebida, muy mala experiencia no recomiendo viajar en UNITED"
優點： "Seats are too crowded."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The seats were very comfortable.. the service was responsive and friendly!"
缺點： "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
優點： "I was able to change my seat assignment."
缺點： "Five hour delay IAD to SFO, no entertainment working, no food provided... A really poor experience."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The crew was so friendly and accommodating."
缺點： "On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals."
缺點： "Sits not suitable for long distance travel"
缺點： "People that were on the plane should throw away their garbage and stop being slobs"
優點： "Amazing crew"
缺點： "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "The flight was relatively short and uneventful."
缺點： "The workers at the airport, airline door, and flight attendants were all very rude. After sitting in LAX traffic for over 2 hours, they could’ve at least attempted to be friendly and helpful. I swore I’d never fly United again, and this solidified my opinion."
優點： "The price."
缺點： "I was boarding group 5 and had the very last row, not comfortable."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
缺點： "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
優點： "Great service in business class, as always."
缺點： "Weather system on the way down, but the pilot and first officer were tops"
優點： "Overall I am so disappointed"
缺點： "Deleyed flight in Huston, my baggage’s stayed behind"
優點： "Short flight so not all questions applied"
缺點： "Too small seats"
優點： "Everything was good !"
優點： "Om time"
缺點： "Didn't offer food, just handed out soda"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Oh all try other airline next time"
缺點： "2hours and 30 minutes delay time for unreasonable issue And a bayless little drink for 8 dollars + tax really."
缺點： "The plane was 3 hrs late from dulles to houston ww were only given snack they should given us a full lunch."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Is goood"
缺點： "Very good"
缺點： "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
缺點： "I thought it was ANA but it was United."
優點： "Crew was great. Very patient with a difficult situation."
缺點： "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
缺點： "They charge de luggage, didnt gave anything to eat, the luggage in orlando came like 2 hours late. The flight back from Houston was cancelled with no reason, they overbooked the flight.. and worst of all the only offer us a $10 disccount in a cheap hotel.. no food nothing"
優點： "Easy to board an deplane, as the plane is about the size of my bath tub."
缺點： "Can't believe United is still flying these propeller soda cans in 2017. This plane was absolutely disgusting...smelled like urine throughout, was dirty and grimy, had worn out seats. Basically like borrowing your college roommates 20 year old Buick that he got for free from his grandma. Customer service from the flight attendant was on par with the plane quality. Was snapping at customers and annoyed that everyone didn't understand how he wanted to balance the load in the plane with moving people's seats around. I get why that is super important, but that doesn't mean you can be a jerk about it to *customers* who haven't experienced the pleasure of flying in a pinewood derby car in the sky before."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Helpfully and we'll guided"
優點： "On time"
缺點： "Not entertainment"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Easy to board friendly"
缺點： "The snack food selection, price on wifi"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "I wait a lot time for my bags"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."