優點： "The fact that it wasn’t a full flight"
缺點： "Nothing I didn’t like."
優點： "Good Flight"
優點： "Comfortable and spacious seating. Quick and smooth flight."
缺點： "Since this was such a short flight, there wasn’t much to improve."
優點： "Seat was comfortable and I got extra Biscoff Cookies"
缺點： "Great trip"
優點： "There was plenty of space under the seat in front of me for my personal items."
缺點： "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
優點： "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
缺點： "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
缺點： "Comfort plus seats on final leg did not appear to be different than main cabin"
缺點： "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
缺點： "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
缺點： "Great flight. On time and friendly staff."
缺點： "The crew"
優點： "Amazing crew, on time, decent coffee, plenty of drinks"
缺點： "The drinks cart was a little slow..."
優點： "room and services"
缺點： "can't think of anything"
優點： "Smooth and comfortable flight."
優點： "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
缺點： "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
優點： "Delta was OK"
缺點： "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
優點： "Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim."
優點： "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
缺點： "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
優點： "Charging stations, roomy seats"
缺點： "One attendant was a bit snarky."
缺點： "Flight was delayed."
優點： "Ended up with earlyish boarding and exit row legroom."
缺點： "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
優點： "All good"
優點： "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
缺點： "It’s was the best flight in my life"
優點： "great staff . clean. current movies"
缺點： "There was no gluten free snack option."
缺點： "No on board entertainment."
缺點： "Too crowded."
缺點： "TSA Pre-check info not loaded on flight from LAX to PDX."
優點： "Everything went as I had expected it to, and as I hoped it would. Delta was super on both legs of the journey to Philadelphia."
優點： "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
缺點： "Music was a. Bit limited"
缺點： "Kids yelling"
優點： "I'm very Thankful that I had no delays departing and arriving I liked that the flight was on time"
缺點： "I wasn't aware of fees being in place to change for earlier or later flights. But the fees don't apply when the airline needs your seat. I value my time and was unpleasantly surprised that I had to wait 4hrs for my scheduled fligh bc I didn't have the fee to change to an earlier time"
優點： "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
優點： "Wheeler chair service is available"
缺點： "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."
缺點： "No food, no entertainment."
缺點： "My bag was damaged when I arrived at Orlando."
優點： "Friendly but efficient. Allowed me to keep my bag with me without a fight."
優點： "Very professional and caring."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Excellent service and on-time"
缺點： "Baggage charge"
優點： "Arrived on time"
缺點： "No food. Only snacks and very good snacks"
優點： "Crew was friendly and apologetic"
缺點： "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
優點： "Very good."
缺點： "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
優點： "Flight attendants were lovely"
缺點： "Plane was late. Took forever to inboard since they didn't prepare for a handicapped flyer. The plane sat on the runway and taxied for over an hour and the flight crew never gave any updates to the passengers."
優點： "Love the in flight entertainment. Wouldn't pay an extra fee for it, but love it as a complimentary perk."
優點： "Same as previous flight."
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
優點： "Almost everything, especially the crew."
缺點： "Don’t feel like anything should be better to be honest"
優點： "Usual faultless KLM experience"
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
缺點： "The plane is so old..,"
優點： "very nice crew"
缺點： "my bagfage was lost"
優點： "The aircraft"
缺點： "No overbooking next time!"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Just as I expected. And I made my last connection easily."
缺點： "Not being 1 hour late"
優點： "Friendly crew"
缺點： "Can’t think of anything"
優點： "Crew were great"
缺點： "Staff rude and short"
優點： "General flight journey"
優點： "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
缺點： "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "The service"
缺點： "The food."
優點： "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
缺點： "Boarding could be better"
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
優點： "Very friendly and helpful crew."
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "Good flight, very attentive crew."
缺點： "Boarding was confusing and disorganized"
優點： "Good services!"
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
缺點： "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點： "Pleasant flight"
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
優點： "Just great crew."
缺點： "Not comfortable at all and will not book KLM again."
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
優點： "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
缺點： "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
優點： "Eveything is well arranged"
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
優點： "We love the flight all the way"
缺點： "seats on Jet air flight are very uncomfortable"
優點： "I liked the leg room, I liked the customer service of the crew, smooth flight."
缺點： "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
缺點： "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
優點： "Cause me to miss my connecting flight from Dallas to Mobile"
缺點： "Had the aircraft fueled before boarding the flight"
優點： "Crew was awesome...love AA crew! Always and this time superb!"
缺點： "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
缺點： "complimentary ear plugs for when there are crying children"
優點： "On time, main cabin extra was great, crew was nice, entertainment was great."
缺點： "No criticism"
優點： "They got me home eventually"
缺點： "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
優點： "Crew was nice, entertainment was good"
缺點： "Food was mediocre"
優點： "Once boarding, we didn’t wait long for take off."
缺點： "Being on time."
優點： "They quickly rebooked us after cancelling our original flights"
缺點： "The British Airways experience was awful. American should be ashamed for selling that business class seat. The seats were confusing, uncomfortable, and tiny. I feel like I paid a full price rate for a stripped down and discounted product. Not flying BA ever again if I have a choice."
優點： "Crew was very nice."
缺點： "More room in seat"
缺點： "My luggage was delayed. I received it the day after"
優點： "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
缺點： "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
缺點： "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
優點： "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
缺點： "Better seat options and more comfortable seats"
缺點： "They canceled my flight. And they keep us at the airport until 10pm to tell us that flight got canceled. The worst part was they offer us to we buy with with “discount” embarrassing. They could tell me at 6pm that flight is canceled and to find other way to get to nyc."
優點： "The crew was very nice and friendly"
缺點： "There was a technical difficulty with the plane, which made a short delay in our flight."
缺點： "Delay in boarding due issue with aircraft"
缺點： "horrible food and poor service and attitude of cabin crew"
優點： "Smooth boarding, polite & effective crew, functional aircraft, nice weather"
優點： "Very nice new plane."
缺點： "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
優點： "0ntime quick boarding"
缺點： "cost to check baggage"
優點： "One of their newst planes. Amazing! Loved it!"
缺點： "Entertainment system broken. No heart Healthy food"
缺點： "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."
優點： "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
缺點： "I prefer personal entertainment systems."
缺點： "Might have been the least friendly flight attendants I have ever encountered"
優點： "everything but the cabin temperature. it was very hot and uncomfortable."
缺點： "Too warm in the cabin."
優點： "Can’t say anything good"
缺點： "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
優點： "The crew was very nice and did a good job of keeping the passengers informed of delays"
缺點： "The gate check-in person was not very pleasant. Once we had to get off the plane after leaving the gate the flight information disappeared and could not be found on any flight tracking service. I know the airline cannot help the weather but keeping passengers informed is key to making people feel comfortable."
缺點： "Sitting next to emergency exit door with a peep hole for light. Also next to toilette so everyone had to pass us. No overhead above us so our medical and personal items were stowed in 3 places initially."
優點： "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
缺點： "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
優點： "The boarding was quick and easy."
缺點： "This was my first time on a British Airways flight and I wasn’t to pleased. I asked for a soft and the crew member took nearly an hour to bring me one. I was sitting in a crammed seat and to make it worse the tv wasn’t working. It was on but I couldn’t change any channel. It was over a 6 hour flight that seemed even longer."
缺點： "The e-ticket did not include the terminal information. As it was an Iberia flight I went to the terminal 7 where Iberia operates. However, after waiting on line when I got to the counter the attendant informed me that the flight was operated by American Airlines and I had to go to terminal 8. I ran to terminal 8 but by the time I got to the check in it was 6:15 and they said they said the check-in for the flight at 7(which was actually at 6:55pm) was closed for check-in. I was lucky enough that there was another Iberia flight (this one from terminal 7) st 8:30pm and the supervisor was able to find me a spot in that flight."
優點： "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
優點： "Mostly everyrhing"
缺點： "Food was so so"
優點： "Boarding process was very good"
缺點： "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
優點： "The crew, the movies, and window seat"
缺點： "Didn't like how tight the flight was. Way too compact and 3 seats near window seats makes it so uncomfortable."
缺點： "Tv was out the entire international flight. When I asked the flight attendant for help he said that "wasn't his job" and walked away. When I asked another attendant for help she said there wasnt anything she could do and that their "tv's suck". Rude crew, uncomfortable, cheap."
缺點： "In Rome they told us our bags were checked thru to our final destination which was Ontario Ca. In fact they were offloaded at JFK and had we not noticed a sign indicating that we had to reclaim our bags and walk them through security they would probably still be in New York. It was a long flight and everyone was edgy, but it didn't help that the crew was too. We had assigned seats next to one another but that somehow got changed and we had to get them back at check in."
優點： "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
缺點： "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
優點： "the clerk at the boarding desk was kind"
缺點： "Easy direct flight. No issues."
缺點： "We bought 3 seats on Business class. My seat did not have the TV working. After flying for 2 hours the flight attendant gave me a portable TV, after asking multiple times. The food was totally horrible. The catering company that American Airlines uses needs to be replaced immediately. Flying TAP, Emirates, Latam, British Airlines , their catering company is very good. Flight attendants were sarcastic and rude. The service was equivalent if you fly coach class."
優點： "The crew was nice and because the flight wasn't full we had ample space."
缺點： "Flight was delayed. It was already a late flight with 2 children"
優點： "Take off was on time, and landed early."
缺點： "The woman boarding us asked me to combine my small items into one - and that was not the issue, it was her demeaning tone, and that there were several other passengers she had already let on with more than two consolidated items. Seats were very tight"
優點： "The seats were comfortable. The flight attendants were courteous."
缺點： "The food was not too good."
缺點： "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
缺點： "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
豁免更改費用。 搜尋到 聖荷西的彈性機票