優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "crew was great with my girlfriend who is diabled."
缺點： "internet, realy slow..."
優點： "Boarding was great"
缺點： "Inflight Services was horrific and my stuff was damaged in my luggage."
缺點： "Sits not suitable for long distance travel"
優點： "If the food is offered free as part of the fare. The food is roughly $12.00 or whatever price. That should have been added to the fare we are paying for the flught."
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Non stop flight"
缺點： "Every flight was delayed or ran late on this trip. Going to and headed home."
優點： "Everything was really smooth sailing."
缺點： "Everything was great! The Charleston airport is small yet very nice inside"
優點： "Flight crew from Geneva was nice"
缺點： "The pilot held the Geneva flight for 35 minutes for late arriving inbound passengers. This helped them but hurt far more passengers connecting in Washington DC. We missed our flight and waited in standby mode all evening for a Denver flight."
優點： "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
缺點： "Pilot was calm and understanding"
缺點： "Flight delayed by 3 hrs"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Placed in middle seat with no options for isle or window due to my ticket. No problem with that if the people next to me were not so big. Young woman to my left by window was tall and broad and slept but took up all elbow and shoulder space. Guy to my right was very obese, sweaty so kept wiping his neck, head, and face with a cloth. Also had terrible body odor. I spent the entire flight in a narrow middle seat, hunching my shoulders due to lack of space. Both people taking up some of what little room I had."
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Customer service in Mexico City is horrible!"
缺點： "Better training for customer service!"
優點： "United was flexible when I had to change my reservation at the last minute. Good service on board."
缺點： "We had to run to get to our plane because of the ridiculous time-window you guys allowed (15 minutes if everything went according to plan--which it didn't)."
優點： "I was in the middle seat and there was an overweight man sitting next to me and he was practically sitting on my lap. It was very uncomfortable. You didn't lose my luggage this time so that was a plus. The plane ride was miserable because this man."
優點： "Super easy n fast!"
缺點： "Newark airport"
優點： "Attendants were friendly"
缺點： "They could not find our flight in their system which was very nerve wracking."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Great UA crew on flight to SFO."
缺點： "UA plane stayed a long time on O'Hare tarmac waiting for takeoff to LA. Then parking at gate in LA took a long time. The result was I missed my UA connection to SFO. UA put me in the next LA-SFO flight."
缺點： "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Great service, it had been a while since I flew with United. Impressed with the new plane."
優點： "Everyone was nice and polite"
缺點： "Our flight was delayed an hour and they had us waiting in the airplane which was really hot. Also, the seats were really uncomfortable."
優點： "The staff was very nice."
缺點： "I purchased two tickets and we weren't given seats next to each other."
優點： "Flight took off before scheduled departure time.l"
缺點： "Passengers were rude as they walked down the isle Several times I was hit by a person walking by me without any apologies."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Entertainment offering didn't work"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I loved the ground crew. Flights were delayed, but they kept us informed an expedited turn around. Also I had to change flights to get home and their phone-support was perfect. Hey, they even had a cookie on the last flight that was quite good - go figure!"
優點： "The crew was too notch!"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Nice attendants."
缺點： "Cancelled and rerouting of flights. Long waits in airports."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Went as expected"
缺點： "Small plane, no TV for a long plane ride"
豁免更改費用。 搜尋到 聖約翰的彈性機票