All the things are good people are very nice thanks ☺️
The crew were great the food was just ok
優點： "Staff excellent Flight smooth landing a breeze"
優點： "Being on time, food, orderly"
缺點： "Everyone was accomadating"
優點： "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
優點： "The service was quick and friendly."
缺點： "Maybe a great selection of in flight movies would be nice. (For longer flights)."
優點： "korean air is always great, service was awesome"
缺點： "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
缺點： "Seat lacked good padding, very uncomfortable for 12 hour flight"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Clean comfortable"
缺點： "Vegan meal option needs more veggies"
優點： "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
缺點： "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
優點： "great service. my kids loved the special treatment!"
優點： "Great service!"
缺點： "Dated aircraft A330-300 and seats."
缺點： "Little leg room on shorter flights/smaller aircrafts."
優點： "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
缺點： "Wish Korean Air flew domestic US flights. We would only fly Korean!"
優點： "Lots of leg room, great meal, and excellent flight attendant service."
缺點： "Nothing to dislike."
優點： "Comfortable seats. Excellent and courteous, and friendly service."
缺點： "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
缺點： "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
缺點： "Too much plastics - need to be more sustainable."
優點： "Very reliable, quick boarding"
優點： "The staff"
缺點： "Business would be better"
優點： "Great service"
優點： "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
優點： "Food and accommodating flight attendants."
優點： "Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,"
優點： "Service was not bad, was clean and polite crew."
缺點： "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
優點： "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
缺點： "I wish they had a few more updated movies and kids movies other than that no complaints"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Everything was perfect perfect service excellent food the best I ever flown so far"
優點： "crew, entertainment, overall a great flight(s)"
缺點： "air so dry in cabin"
優點： "The flight attendants are very attentive and respectful."
缺點： "Economy seats are not the comfiest!"
優點： "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
缺點： "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
優點： "The crew and entertainment."
缺點： "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
缺點： "We are delayed for 2 hours"
優點： "Service counter check in was very helpful"
優點： "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
缺點： "The menu selections were adequate.... video and entertainment left a lot to be desired."
優點： "From baggage check to arrival everything went smoothly."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Lot of space for legs and comfortable seats."
缺點： "Nobody could find my reservation for a special meal and I ended up eating nothing"
缺點： "I'm a tall guy so I didn't have enough leg room to lay down"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
The crew are friendly and accommodating. I have no complaints.
Movie selections very poor. Lots of talk about social distancing before boarding and then in economy class we are packed in like sardines.
優點： "Crew was amazing, food was great."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
缺點： "Kiosk, bag service, One World Integration"
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點： "Nothing. All was great"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
缺點： "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Food Service Crew actually cares about you"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The flight is on time,service is excellent."
優點： "The aircraft was excellent."
缺點： "The service could be bit more personal for a long 13 hour flight."
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
缺點： "Free Wi-Fi would be nice"
Better shows in entertainment
Everything was great!! Boarding was timely and staff was helpful.
Baggage claim was very slow
Bumpy nearly the whole way
First time I have flown AA in years and remembered why. They can never seem to recognize my AA Awards# but the marketing Dept sure can. So I never get flight credit. The crew was busy txting instead of being polite. I said hello, goodby, and thank you. Got no response back… as usual. I am a normal sized person but the seats are so small even I was uncomfortable. No drinks or real snacks on a 4.5 hr flight? Really? TSA precheck # not on passes even though entered when I purchased. Cherry on top, USB ports broken on all seats in my row… on both flights. WiFi sucks had to buy it just so it would work. At least the pilots know what they are doing. I’m going back to boycotting AA flights. Go Delta! Never have these issues when I fly them.
No food except pretzels were served and no movies available - no comment can be made
缺點： "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
缺點： "Did not make this flight"
缺點： "Not as crowded as the LAX to PHX"
優點： "Overall very good flight!"
缺點： "Nothing much!"
缺點： "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
缺點： "AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent."
缺點： "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
缺點： "The man in the aisle seat was so obese he took room from the middle seat, which caused that person to lean into my seat. I spent three hours leaning to the right against the wall. If the airlines are going to make the seats smaller, they need to make arrangements for people who don’t fit in the seats. Entertainment didn’t work."
優點： "Being able to pick your seat ahead of time, comfortable leather seats, snacks, on-board entertainment and free carry on make it worth paying a little extra over the other budget airlines."
缺點： "Constant delays. Maybe it has more to do with O'Hare itself than AA."
缺點： "Having to check our carry ons. We noticed another passenger had placed two carry ons in the overhead. If others are doing that, it forces others to check their carryons."
優點： "Smooth ride, good service."
缺點： "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
優點： "On time and convenient"
缺點： "Delayed for mechanical."
優點： "The crew was nice"
缺點： "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
缺點： "Late , didn't make it on our flight back to Santa Ana"
優點： "Nice newer plane, beautiful."
缺點： "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."
優點： "Too many commercials on the TV before being able to watch the show."
缺點： "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
優點： "On time, crew was helpful and kind, entertainment options were vast."
優點： "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
優點： "Very smooth trip from beginning to end."
優點： "Crew was very nice. Free snacks provided on plane."
優點： "On time and very professional"
缺點： "The snack had coffee in it."
優點： "There was a TV. Crew was friendly and professional."
優點： "I enjoyed the Gps chart showing the flight data from takeoff to landing."
優點： "Rapid boarding. On time performance. Plane was reasonably clean."
缺點： "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
缺點： "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
優點： "Staff was honest. Pilot and ground representative kept us updated."
缺點： "Delay while we waited for a crew from Denver and nobody cleaned the plane while they waited. Instead the crew arrives quite late to find a dirty plane. While the plane was being cleaned our Co-pilot was reassigned. We waited on the plane while they scouted up a different co-pilot. This caused another delay. Staff did the best they could but the organizational incompetence was not lost on the passengers."
優點： "santa ana airport"
缺點： "charged me ＄50 when i checked in my suitcase."
優點： "The entertainment selection was wonderful."
缺點： "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
優點： "Flight was quiet and uneventful, but late."
缺點： "no good glutenfree options. How about a Turkey Sandwich on multigrain gf bread? Or a wrap made with corn tortillas? Toasted almonds instead of only pretzles. Or a coconut macaroon instead of a cookie made with wheat."
優點： "We did get onto another flight that morning in the exit row."
缺點： "I didn't receive an email to check into my flight for Alaskian airline/American Airlines, and when I tried to check in online from my confirmed ticket order the website wouldn't let me check in. When searching where to go at dallas ft.worth (DFW) airport to check in for our alaskian airlines flight the website sold us to go to terminal E 18 where they are, but when we arrived we were in fact flying out of a completely different terminal A, not having enough time to check our bags and missing the flight."
優點： "On time"
缺點： "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
缺點： "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
優點： "The new airplane was nice. The plane that we took to Hawaii was so old that it still had ashtrays and was super dirty."
缺點： "For some reason American has not given us any seat assignments in our trip home and all the gate agents are very unfriendly and not in HR least bit helpful."
優點： "Seats were new."
缺點： "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
優點： "Polite and professional"
優點： "I love the stewartesssssss"
缺點： "The dudes cause they prolly gay"
優點： "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
缺點： "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
優點： "The attendants were pleasant."
缺點： "Why are you asking about entertainment? There is none. There were a few TV screens scattered about showing something, but no headphones were offered at all, and it appeared the entertainment, which was very hard to see, was NBC TV shows. The quality of air travel has plummetted over the last 10 years."
缺點： "The seats hurt to sit in for long than a couple hours."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
缺點： "Never made it to the flight..."
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "I really liked that the time changed to a more reasonable arrival time. Usually that flight gets in way passed 10 and it’s makes for a long day of travel. I appreciated arriving earlier and on time."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "Lack of services, no food, no tv air flight access. Very disappointing!"
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
缺點： "First time flying with Air Canada, mixups from the start of the journey until I finally got on my connecting flight"
優點： "In flight service was overall very good."
缺點： "Service counter at check in Vancouver was terrible and unprofessional. Poor to very poor. Flight delayed with no announcement until you ready to board then they inform you your flight has been delayed but wouldn’t give reasons. Twice. Both connections."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The quick route was good (that's the only reason I *might* consider choosing this Air Canada flight again in the future)."
缺點： "On a flight to India, full of people of Indian origin, Air Canada served TERRIBLE imitation-Indian food. The "naan" bread was like a thick cracker, and the vegetarian curry was unedible. Samosas were soggy (they should be crisp on the outside). The Sikh man next to me complained over and over to the flight attendant. Of all the types of food to serve, leaving Vancouver, why not showcase great Canadian seafood or cooking? Everyone going TO India will soon get to eat amazing local Indian food, so why risk making poor-quality imitation Indian food?"
缺點： "Plane was delayed 30 minutes-1 hour on tarmac prior to takeoff for deicing"
優點： "Flight attendant gave me more accurate info about the luggage proces. Information at check-in was incorrect."
缺點： "1) incorrect luggage info in LIR 2) very late flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "Crew was excellent"
缺點： "Entertainment system did not work for the first two hours"
優點： "The movie options were good"
缺點： "Why does a vegan meal include butter and cheesecake? There was clearly a mistake but it seemed like the airline attendants were unfamiliar with what a vegan diet is. It really diminishes your confidence when they pass you another meal, you have no idea what ingredients are in it and simply have the trust the people that just passed you butter."
缺點： "I booked this flight a couple months ago to find no seat assignment which should be booked at Chechen but was not. Then I was given the back seat against the wall which does not recline. There were standby people on the flight who got much better seating than I. I seemed to get the last consideration. I am treated much better on other airlines with much less early booking. also later after take of it was made known to me there were empty seats further up in the cabin. When I email Air Canada they said they would get back to me within 30 days about my concerns."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "Dinner was good, breakfast was meh."
缺點： "Air temp was hot. Food came with tons of plastic wrapping."
缺點： "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
缺點： "Noisy misbehaved child passenger."
優點： "Flights were on time"
缺點： "Forcing us to check carry on bags, and not very courteous about it."
優點： "On time"
缺點： "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
優點： "It was a short flight and there was entertainment on board."
缺點： "Missed my original flight due to the delay in the flight from Newark. Had to be placed on standby and this was the third available flight to Toronto I got on. Boarding took forever for some reason. People were in line for at least half an hour so they gave out free earphones to compensate. Otherwise you'd have to purchase it."
優點： "The gate personnel at LGA did the best they could under the circumstances."
缺點： "Air Canada canceled this flight which was already delayed 2.5 hours and failed to notify any of us passengers who were waiting at the gate. We only found out because a passerby mentioned it."
缺點： "Had to pay for seat assignments when reservation made or no seat reservations. Not true on all airlines. Delta let us pick seats for free when the reservation was made. Husband had wanted a window seat and ended up with a middle seat. No free snacks just drinks"
缺點： "Spent extra 12 hours at the airport"
優點： "The attendants were helpful The food was good"
缺點： "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
優點： "Captain had made up for delay we had at the take off so we came in Paris almost as planned."
缺點： "Crew and service was rushed our and food was handed to us without direst addressing or eye to eye contact. It was on bases "TAKE IT IF YOU WANT"."
優點： "crew was attentive."
缺點： "(The mini sandwiches were a little gross.) and I would've liked to have been able to dim the brightness of the screen more, especially when people were sleeping."
優點： "The movie selection and the food was great! The crew was friendly and helpful."
缺點： "The lack of space in the cabin was very uncomfortable."
優點： "Very attentive crew, nice to have food on real china, very nice meal, very comfortable seats"
缺點： "Early impressions of good food were ruined by a dreadful "chicken" sandwich wrapped in cling film. What a terrible last impression. Unfortunately our flight was delayed 85 minutes. A pity that the apology never includes an explanation."
缺點： "Long line and not much organization during boarding"
優點： "Great Crew. The entertainment package was very nice."
優點： "Movies were good. Landing was good."
缺點： "Ventilation was not great. And the Wrap was awful."
優點： "on time boarding & arrivial"
優點： "New plane lots of comfort"
缺點： "Canadian airport very confusing got lost twice even with directions."
優點： "Free snack and drink"
缺點： "Complicated check in process for basic economy. Sat on tarmac for 30 min for gate to open up. Crew was not knowledgeable. No food, no WiFi."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Make sure you bring your own device for entertainment"
缺點： "The seats are too narrow"
缺點： "Sits not suitable for long distance travel"
缺點： "Bigger seats and food service"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Seat was insanely small"
優點： "Da food, seat"
缺點： "Da Music"
優點： "Great crew. Clean cabin. United App easy and free entertainment"
缺點： "Cramped seats - no leg room (unless you want to pay much more). I'm 5'10 on a good day, so I don't know how someone 6'+ can sit in the back 2/3 of the plane."
優點： "Comfy seats. Flights on time. Free pretzels."
缺點： "Cold, not enough space for carry on"
優點： "crew was SO pleasant! respectful of sleeping passengers came around with snacks and drinks then came around a bit later with coffee and water in case anyone needed a refill or missed it the first time"
缺點： "Never enough food selections"
優點： "Flight was on time, smooth with efficient boarding and quick baggage retrieval."
缺點： "Only one beverage service shortly after takeoff. No additional offers of drink or snack on 6 hour flight. Attendants were sitting around in rear galley. One was knitting! I told them that trash receptacle was full in restroom. The response was "I'll put on gloves and "push it down" but it was still unusable fifteen minutes later. Had to pay $7.99 to access flight map. No earbuds were offered. Attendants were invisible except for collecting trash."
缺點： "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
優點： "This was the final leg of our Toronto to Orange County trip. It was 1 ½ hours. We got on fast and took off on time. I slept through most of it..."
缺點： "As we have learned, airlines, like banks, have figured out how to make more money (even though fuel prices have dropped) fees, fees and more fees and less, less, less services..."
優點： "I was in Economy Plus and it was as nice as any type seat on any other airline."
缺點： "It would be nice if they could serve a snack in mid flight as it's a long long way!"
缺點： "Extra for carry on extra for movie,extra to eat,cramped sitting for 4 hours,earphone jack broken,screen control broken,keep paying more for less,sucked"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Having to pay for entertainment."
優點： "The crew was professional."
缺點： "What entertainment system? This was terrible. While so many airplanes have personal screens and entertainment systems, this flight was a find your own connection and good luck. Not very helpful and on a VERY late flight (due to weather)."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The crew was so friendly and accomodating. What a great experience!!"
優點： "Superb crew With lights dimmed steward found me and brought me a drink Just a mention about how I would like one during routine service I felt got special service but they probably do that for everyone Very nice Felt crew went out of their way to make sure all nerds taken care of!"
缺點： "Baggage claim in different terminal than where we landed No signage"
缺點： "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
缺點： "thank you"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "I really love the customer service of wheel chair for my mom , he was super nice , could not believe that he took care of my mom untile her seat , amazing . His name was Brooks Vestal , I will never forget this flight"
缺點： "So crowded it was unbelievable. The seats are jammed together way too tight"
缺點： "The flight was delayed, I missed my connection, the flight attendant did not care one bit, she was a bit rude, the food was horrible."
優點： "Once we got on it went well, so I won't complain! It was a pleasant flight."
缺點： "Well my boarding group (5) was the last to board, we were informed after they shut the door and boarded all other groups that it was overbooked and that 14 people couldn't take this flight. We had 2 in our party that had made the plane (grp4, child n wife). After about a half hr of confusion and a handful of volunteers to take alternate flights, I boarded along with a friend who was traveling with me, they then shut the door behind us telling the rest they couldn't board"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "On time, new plane."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Everything ran on time in a smoothly Manor..."
缺點： "Not to comfortable need more space between People"