優點: "Seat super comfortable wheelchair is perfect awesome"
優點: "The food is great! The plane is clean. The crew is super nice."
缺點: "The seats are uncomfortable, as with any seats in coach with other airlines."
優點: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
缺點: "As with other airlines, flying coach is uncomfortable."
缺點: "Need to improve the food qyality"
優點: "Boarding services"
缺點: "On-line cellphone app interface in mandarin version could be better."
優點: "Preference given for those requiring extra help boarding"
缺點: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
優點: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
優點: "Korean airlines is completely criminal"
缺點: "Korean airlines"
優點: "From boarding to meal to disembarking, Korean Air does it right. They are attentive to your needs and provide excellent customer service."
缺點: "On this particular flight, a nice glass of white wine would have been nice but they had beer instead. I survived. Additionally, an upgrade on their earphones would be nice. Their sound quality is not the best."
優點: "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
缺點: "Wish Korean Air flew domestic US flights. We would only fly Korean!"
優點: "Staff was friendly"
缺點: "More food offerings like snacks and fresh fruit options"
優點: "Got exit row seat. No extra charge."
缺點: "Everything was great"
優點: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
優點: "Friendly service"
缺點: "Not enough movie selection and the food selection"
優點: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
缺點: "It would be nice to have Wi-Fi in economy class."
優點: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
缺點: "My original seat assignments were not found so I lost my window seat on one flight."
優點: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
缺點: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
優點: "Nothing our tickets had to be cancelled"
缺點: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
優點: "Polite, welcoming and accommodating crew. Decent collection of music. Leg room in business class."
缺點: "Old aircraft. Limited food selection on business menu. No Arabic announcement despite flying to and from Dubai."
優點: "The blankets are nice and soft. Crew is really friendly and accommodating."
缺點: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
缺點: "Horrible delayed and no food offer or available even to purchase!"
優點: "they were on time and very polite."
優點: "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點: "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
優點: "it was not crowded"
缺點: "plane is old my luggage was left behind in souel"
優點: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
缺點: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
優點: "All services provided was excellent. Staff is well mannered"
缺點: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
優點: "food selection & crew courtesy"
優點: "Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter."
缺點: "No complaints."
優點: "Had a fantastic time, it exceeded my expectations."
優點: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
缺點: "food was disappointing but better than most american airlines"
優點: "Crew is rather polite and courteous."
缺點: "On-board entertainment system wasn't working until 5min into the air."
優點: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
缺點: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
優點: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
缺點: "Slight delay in departure"
優點: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
缺點: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
優點: "the food was excellent"
缺點: "I was upset with the lack of live television/satellite channels."
優點: "plane was comfortable and ground as well as freight crew's are kind. overall very good service."
優點: "Service, people, space, entertainment"
缺點: "I'm vegetarian so there were no vegetarian options"
優點: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點: "Flight was full but still comfortable."
優點: "Boarding was smooth. Seats weren't too bad. Decent selection of movies, but have had better. USB plug at every seat. Ordered vegetarian meal but didn't arrive."
缺點: "They didn't have my vegetarian meal that I ordered so was pretty hungry."
優點: "Service counter check in was very helpful"
優點: "The beautiful and friendly air syewardess."
缺點: "Not comfortable sitting on the cramped seat."
優點: "Good food, friendly staff, great service"
缺點: "The seats could be bigger"
優點: "The staff is lovely, all four flights were on time, and the price was competitive. On each flight we were presented with pillows, headsets, a bottle of water, slippers and on one flight a packaged coffee bag! These items were all on our seats and it was a treat and so civilized!"
缺點: "The seats are so uncomfortable that I will probably never take Korean Air again. They are hard and uncompromising and made for creatures other than human beings. This is unfortunate as it is really the only complaint I have, yet, for a 10-14 hour flight, it is crucial to be able to sleep and have some measure of comfort in a very uncomfortable situation."
Same very helpful crews good job
Perfect service and very nice staff I will fly with Japan airlines every time if I go back Thailand thank you very much
優點: "The crew and food was amazing, with ample entertainment selections."
缺點: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
優點: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點: "Money return policy"
優點: "Crews were amazing."
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "Kind and courteous staff"
缺點: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點: "No entertainment. Still a long flight for kids."
優點: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
缺點: "Nothing. All was great"
優點: "The food and movies"
缺點: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
優點: "That I probably won’t have to deal with AA for a while."
缺點: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點: "Same as above."
缺點: "Flight was long. Didn’t get my seat preference"
優點: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
缺點: "None"
優點: "Riding on the 787 was superb."
優點: "Clean plane, very nice crew."
缺點: "Flying coach is always cramped for a tall person!"
優點: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點: "The drink which call Kiwi which taste was so nice."
優點: "The Flight staff are very professional. The food and service were excellent."
缺點: "The only downside was the long layover (7.5 hrs) in Narita airport."
優點: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
優點: "The flight attendants were amazing, caring and helpful."
優點: "All their employees were very polite and it definitely stood out."
缺點: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
缺點: "I wasn't able to pre-select my seat."
優點: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
優點: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
缺點: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
優點: "food is above average."
缺點: "Cramped leg room for long flight"
優點: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
缺點: "There was no vegetarian option for food."
優點: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
缺點: "Movie selection was the same on return flight which was a bit of a bummer."
優點: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
優點: "Cabin staff. Special meal. Cleanliness."
缺點: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
優點: "Service impeccable"
缺點: "Worst food in the industry. Barely edible."
優點: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
缺點: "Food was extremely disappointing"
優點: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
缺點: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
優點: "Flight was on time. Staff was very friendly and courteous."
缺點: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點: "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
缺點: "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
優點: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
優點: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
缺點: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
優點: "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
缺點: "I couldn't check in online without a JAL account."
優點: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點: "Efficient boarding process. Great god and cabin service. On time."
缺點: "Turbulent flight and the crew was not completely reassuring"
優點: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
缺點: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
優點: "Very clean. They check the bathroom pretty often un-like AA. Good food."
缺點: "I always prefer this airlines."
缺點: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
優點: "Service"
缺點: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
缺點: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
優點: "Crew was awesome, super attentive and friendly."
缺點: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
優點: "The crew was excellent & seats were comfortable"
缺點: "Better boarding procedures. JAL is better."
缺點: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點: "Everything"
缺點: "Nothing"
優點: "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點: "Nothing"
缺點: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
優點: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
缺點: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
優點: "Staff were very helpful and the food was good."
缺點: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
優點: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
優點: "The crew were very nice, kind and professional."
缺點: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
缺點: "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點: "The business lounge in honolulu"
優點: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
缺點: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
優點: "crew and food was great"
缺點: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
優點: "didnt make it to tokoyo"
優點: "Good food, seats were comfy enough for a 4.5-hr flight."
缺點: "Better Hollywood options for entertainment."
缺點: "Food was ok and limited entertainment"
優點: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
缺點: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
優點: "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點: "The food good but not great. But...it’s airplane food."
優點: "Same thing"
缺點: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
優點: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點: "Nothing"
缺點: "Width of the seat for me was bit tight when in a flat bed position."
優點: "The leg space and the comfortable chair"
缺點: "The crew they hardly speak English but its ok"
缺點: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
缺點: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
缺點: "crew not able to understand English"
缺點: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
優點: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點: "Love the service provided by the flight crews. The landing was smooth and quick."
缺點: "Flight was delayed and the crew announced the same thing about it twice."
優點: "Love the plane itself. It felt like it was new and it was very comfortable."
缺點: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
優點: "Crew and service was awesome"
缺點: "Not enough choices of entertainment"
優點: "Very pleasant. I upgraded to economy plus so that was a bonus."
優點: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點: "Was able to request a gluten-free meal for the flight"
缺點: "Nothing"
優點: "On time, comfort, good food, good deal"
缺點: "N/a"
優點: "everything was so smooth!!"
缺點: "entertainment : wish there were more japanese comedies!!"
優點: "The service, the plane and even the food were all top notch."
優點: "It was clean and nice"
優點: "Everything.!"
缺點: "can't think of any.!"
缺點: "We were delayed, but I can't say it was the airline's fault."
The best airline i have traveled with thus far! They really set standards. Thank you Emirates =]
優點: "Everything is perfect."
缺點: "Nothing to complain, simply perfect."
優點: "Crew was amazing and very helpful"
缺點: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
優點: "Crew was great"
缺點: "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
優點: "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點: "加強空服員訓練"
缺點: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
優點: "Amazing flight and service. Would fly Emirates all the time if I could."
缺點: "座位的電視壞了,網路連現還是系統問題。空服員幫我們安排第二個位置,躺椅後躺無法固定,無法後仰"
優點: "cheuk in 快!吾使等太耐!"
缺點: "還有大半小時先着陸,已收毛毯,趕收工的感覺!"
優點: "飛機座位舒適,服務員親切友善"
缺點: "沒有"
優點: "Was ok"
缺點: "Water bottle to all the passengers."
優點: "Nice and clean flight good crew"
缺點: "Nothing as such"
優點: "Everything was great"
缺點: "N/a"
缺點: "整體服務算還可以,但是有漸漸下滑的狀況"
優點: "I did like the cleanliness ."
缺點: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."
優點: "最後一排"
缺點: "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
優點: "組員微笑送餐"
缺點: "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
缺點: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
優點: "Everything was very nice"
優點: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
缺點: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
優點: "I love the meal"
缺點: "Some crew member is bad customer service they're not pay attention on you."
優點: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
缺點: "Movie channels and music could be easier to use"
優點: "The service was good."
缺點: "Food was horrible."
優點: "staff is nice"
缺點: "Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates."
優點: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
缺點: "The delay in boarding! It’s hard work when traveling with a toddler."
優點: "Food is good"
缺點: "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點: "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點: "Taipei airport was not great and confusing."
優點: "在各方面都能體驗賓至如歸嘅感覺"
缺點: "航班既時間"
優點: "服務員親切,餐點平均水準不錯。"
缺點: "在葡萄牙跟杜拜的登機時間較晚開放,在機票上寫的最晚登機時間時,實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕,很多電影因此都無法好好的觀看。"
優點: "A380座位大很舒適,服務員親切,餐點平均水準不錯。"
缺點: "在葡萄牙跟杜拜的登機時間較晚開放,在機票上寫的最晚登機時間時,實際上還有很多旅客還在排隊等候。"
優點: "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."
優點: "Wonderful service. Comfortable flight."
缺點: "My TV wasn't working."
優點: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
缺點: "It does not fly to all the destinations I travel to."
缺點: "上半年前坐同一航班用餐時要求喝bitter lemon汽水,服務員很热情的去找給我們。今次作同样要求,两个航班的服務员皆说沒有"
優點: "Love the idea of informing every leg of my flight. Thanks"
優點: "It was an enjoyable flight"
缺點: "Calling to board.first class. Business. Rewards.. not calling the old people to board first.... my mom is 84 years old by the time she got to her seat row 45 she was exhausted... then we turned the light on she needed water for her medicine... we had to wait 45 minutes because the crew was to busy socializing"
優點: "Flight was quiet and very well organized"
缺點: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."
優點: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
缺點: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
優點: "Everything is perfect"
優點: "Great Ambience. Excellent Crew. Tasty Food."
優點: "Mostly everything"
缺點: "The chair and the food"
優點: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
缺點: "Nothing"
優點: "Fantastic!!! Plane had a number of empty seats. Seemed to be a very quick flight."
優點: "Empty middle seat so more room."
優點: "Price"
缺點: "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點: "Air Canada is consistently a great overall experience."
缺點: "The food is terrible. It's the worst of any airline I've ever taken."
缺點: "Not enough washrooms for # of people. Denied us of from WR. Food carts blocked WR access to most people for long periods of time."
優點: "There was a problem with the aircraft in the middle of boarding, so the gate agent delayed boarding so that we wouldn't have to stay in the cold."
缺點: "Plane was tight. Over an hour late. Bags didn't arrive."
優點: "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點: "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點: "Smooth flight"
缺點: "No entertainment unless purchased. Seats were very tight -no leg room"
優點: "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點: "The food was of course something to be desired."
缺點: "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點: "Everything, we were on time and everything was perfect."
優點: "The AC in-flight staff are always very nice. It was a pleasant flight"
缺點: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
缺點: "The flight was delayed I had to wait for more than an hour"
優點: "Comfortable aisle seat"
缺點: "Better first class deals"
優點: "The plane was quite new, and that's pretty much it."
缺點: "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點: "On-line check-in was available.The process in Taipei to board the flight was good."
缺點: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
優點: "Price."
缺點: "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點: "Cadence of service. Amazing plane."
缺點: "No free drinks"
缺點: "I ordered vegetarian food, but not shown on list ."
優點: "This review was for flight there, as we chose another carrier on return. Crew was great, boarding was efficient."
缺點: "The food was not good, especially a meat & cheese wrap as breakfast- I have anosmia and cannot smell & only have about %5 of my taste capabilities intact and even I thought it was inedible. No air vents was uncomfortable. Not much entertainment to speak of. Seats were pretty cramped."
優點: "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點: "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
缺點: "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
優點: "I like that we made it safely."
缺點: "The crew seemed to not like their job and were very short with customers."
優點: "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點: "Crew was rude to me."
優點: "This particular flight on this particular aircraft (July 15, 2017) was fine but the business class cabin of the plane itself is looking tired and out of date, especially when compared to the new pods on Air Canada's wonderful 787 DreamLiner aircraft. Customers will gladly pay for a consistently high level of service but that service should be consistent across the fleet."
優點: "Overall service & friendliness"
優點: "The flight attendants wet very nice and accommodating"
缺點: "The clerk helping with the boarding passes was very rude."
優點: "The crew were helpful and professional."
缺點: "The options for movies and music for the inflight entertainment were not that good. The AirCanada app for mobile devices was not as user-friendly as I expected it to be."
優點: "It was convenient from our local airport."
缺點: "Tried to sell seat selection for $11 each way per person. Really awful policy for a 38 minute flight in a small plane. Don't get caught on that one."
優點: "Arrived early at check in counter and was offered to catch an earlier flight"
缺點: "Was not able to use a toddler booster for my daughter"
優點: "On time"
缺點: "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
優點: "Flight from STL to YYZ was unremarkable, which isn't a bad thing when it comes to air transportation. Bit of a delay leaving, waiting for de-icing trucks to show up and do their work, but I'm not sure that's Air Canada's fault."
優點: "nothing"
缺點: "Crew was late and did not apologize. they were also rude during service"
優點: "We got exit row seats and had tons of room - without an upcharge. We even got a hot breakfast in economy for free. Our first bad was free too - love Lufthansa (who operated flight fir air canada)"
缺點: "Need bigger coffee cups!"
優點: "Aircraft was originally booked solid, but a last minute change of aircraft switched us to a larger aircraft so everyone could spread out and get a little more room. Crew was energetic, enthusiastic and pleasant. Overall the flight was above average, mainly due to the friendliness of the crew."
缺點: "Leg room in economy is always an issue (I'm 6'4"). Thankfully this flight was not booked solid and there was no one sitting in that dread middle seat. The food was Mediocre at best. We ordered a pizza for lunch, the toppings apparently shifted in flight and the cheese and pepperoni slid off the crust and was sitting on one side of the box with the crust on the other... (Advice - Stick with sandwiches, crackers and cheese, etc. instead of the hot meals on Air Canada)."
優點: "Reliable. Easy to board. On time!"
優點: "the crew members were friendly"
缺點: "that you don't give any snacks for price of ticket. at least peanuts or pretzels. that's ridiculous. southwest reigns."
優點: "I liked all the assistant they gave to make a person comfortable."
缺點: "That we had no choice for the seat on the plane"
缺點: "Someone else was sitting in our seats and when asked they said they had lost their boarding pass and hence don't know their seat number. I called the flight attendant for help and he checked our boarding passes and asked us to wait at the back of the plane. He stood there for another 10-15 minutes and we were not helped. Finally, another flight crew member came down to the back and asked us to sit in a row almost to the back with barely any legroom. I am 6'2" and was cramped into the seat. It was horrible!!"
優點: "Quick fight-I slept for the whole flight."
缺點: "Delayed for over an hour. Not enough seating be at the terminal."
優點: "SAME AS ABOVE."
缺點: "."
優點: "Loved the leg room. Flight was on time and got our luggages on time, flight attendants were very nice and helpful! overall flight was very comfortable. will fly with Air Canada in the future again :)"
優點: "Liked the smile in the faces of the crew as they served the snacks"
缺點: "The flight was delayed for more than an hour"