Had not flied in a while. Overall ok. But it is frustrating when there are multiple fingers in the equation. Jim
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
優點： "Crew was amazing"
缺點： "Really enjoy the travel with JAL"
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "The service and food was great. Plains are new."
優點： "It was great..."
缺點： "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
優點： "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
缺點： "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
優點： "The service was excellent"
缺點： "Food needs improvement"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
優點： "The food was good. Seats were as comfortable as any flight is."
缺點： "There were no diet soft drinks available on the flight."
優點： "Once again the service from the flight attendants was perfect."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "Friendly and respectful staff, great meals, tasty!"
缺點： "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
優點： "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
優點： "I like everything about my flight"
缺點： "There was nothing to dislike"
優點： "All was fine"
優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."
優點： "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "The crew were all exceptionally pleasant, helpful."
缺點： "I didn't care at all for the food."
優點： "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "Efficient boarding process. Great god and cabin service. On time."
缺點： "Turbulent flight and the crew was not completely reassuring"
優點： "Good food and punctuality"
缺點： "No English subtitles for English speaking movies"
優點： "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
缺點： "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."
優點： "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
缺點： "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
缺點： "Selecting seats online"
優點： "Crews are friendly"
缺點： "Need more food"
缺點： "Bigger seat, but compared to other experiences it was very good."
缺點： "Seat padding - seat was a bit firm"
優點： "Comfortable seat & nice crew."
缺點： "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
缺點： "Movie catalog needs to be expanded"
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
優點： "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Food was amazingly good!"
缺點： "Movie selection was limited"
優點： "Great service"
缺點： "A bit warm"
優點： "The food and the very friendly and courteous flight attendants."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
缺點： "There had to be something better than pretzels."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
優點： "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
缺點： "Very good overall. The entertainment could you a little more choices."
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "The stewardess are the most polite and helpful I've travelled with"
優點： "Over all service was good."
缺點： "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
優點： "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點： "Nothing in particular"
缺點： "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
缺點： "Plane was hot and a lot of food but it wasn't very good."
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
優點： "Very pleasant. I upgraded to economy plus so that was a bonus."
優點： "crew was very polite and everything was smooth."
優點： "Flight was great."
缺點： "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "Ana is the best"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Excellent service"
優點： "The service, the plane and even the food were all top notch."
優點： "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
缺點： "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
優點： "All good"
優點： "I got to my destination on time with my luggage"
缺點： "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
優點： "Very efficient, very fast boarding. Crew was polite."
優點： "Excellent food and service"
優點： "Food is delicious and Crew are friendly."
缺點： "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
優點： "Staff polite ,speedy"
缺點： "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "We were the first to be there in line in wheelchair yet we were the last to be assisted."
I was very disappointed about how a canceled flight was handled. The was canceled on their behalf and I had to pay a higher price coming back home.
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Crammed in the middle seat of a 3 seat-row, facing the wall
The crew at checking give us a hard time even with two children and one Enfant for no reason just for 2 kilo overweight they make us stay there for like one hour be careful with that Not helpful at all and so weird people bad experience bad experience
The ticket price is reasonable, the Istanbul Airport is amazing .New clean fun have everything you need it even the shoping price is great, inside the airplane is modern and clean ,the crew the clean the Bathroom after every passenger due to covid, also the give you PPE package to stay clean and safe, the crew staff are organized and friendly, the food is fresh and delicious, I recommend Turkish airline for any one need easy trip from the begging to the end. Thank you kayak for the great 👍 ticket price. Love it.!!!
優點： "Comfortable for that sort of journey"
優點： "Very professional and polite crew"
缺點： "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."
優點： "It was a true Turkish Airlines experience! Awesome as always!"
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
缺點： "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
缺點： "The men’s bathroom near gate 226 smelled awful and the floor was very wet. In addition, I am handicapped and my gate changed from 226 to 208. NO ONE was there to help. There was no one at all at Turkish Care. I asked two different transportation representatives at the sky club and they refused to help in any way. I merely asked them to call Turkish Airlines, and they said they didn’t have the number. I begged both of them to call someone to help me, and they just laughed and said it wasn’t part of their job. I was horrified! I almost missed my plane.!"
缺點： "I missed my connection. Which caused me to lose a critical day of work."
優點： "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
優點： "Service is good, and food as well."
優點： "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
缺點： "Good plane. Comfortable seats and entertainment system."
優點： "Dessert, food, entertainment."
缺點： "Seats were not too comfortable."
缺點： "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
優點： "Their water was fine."
缺點： "They purposefully do not update their delays, which are frequent and widespread. They do this so their percentage on time looks better. Both my flights were over an hour delayed but Turkish Airline refused to update the status of the flight. They both came up as “on time”. My driver at my destination therefore waited an additional hour for me and I was charged 90 additional euros. The flight said it was on time online and at the gate it also read “on time.”"
優點： "Pleasant, very standard flight, arrived safely."
缺點： "Flight time left origin very very late at night, would suggest to leave earlier in the day"
優點： "EVERYTHING !!!!"
缺點： "NOTHING TO UNLIKE"
缺點： "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
優點： "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
缺點： "The flight arrived a little late. It was not on time."
優點： "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
優點： "On Time Entertainment system"
缺點： "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
優點： "Courteous service. Good food."
缺點： "USB plug did not work, but was offered a different seat."
缺點： "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
優點： "Short flight-everything fine. Great plane."
缺點： "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
優點： "liked the staff, and the plane was nice"
缺點： "boarding was a little chaotic, and the plane was so hot. was sitting on tarmac for 40 minutes and it was unbearably hot!"
優點： "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
優點： "Food is good; service is good. Boarding times were later than expected and left late but didn't arrive lat. Entertainment options were good"
缺點： "more food options would be good; also include decaf coffee or green tea as options"
缺點： "How come a Business Class doesn't have sleeping masks? Unbelievable."
缺點： "They moved the time up without prior notice. I could have lost the flight. They checked my bag in Antalya via Istanbul to Naples. When arrived in Naples no luggage. After long wait was told it is held in security in Istanbul. They should have not boarded me if they had problem with the luggage or at least they should have told me in Istanbul not after arriving at destination and have to search for an answer. Extremely poor airline and will never fly with them again."
優點： "The staff was excellent - wonderful service except the people who let some dog owners on board without bothering to check that they were in their soft cases and not smelling up the plane and walking in the aisles when food was served."
缺點： "I wish the seats were just a little more accommodating of a normal sized behind! Hard to squish for 10+ hours."
缺點： "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."
缺點： "Staff is mean, impolite, and inefficient."
優點： "Boarding was on time, the crew was helpful."
缺點： "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."
優點： "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
優點： "Good food, nice crew, great entertainment system, and an overall fantastic value."
缺點： "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
缺點： "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
優點： "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
缺點： "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"
優點： "Very good service, nice food, comfortable plane, Wi-Fi available"
優點： "The crew, as usual on Turkish airlines, was wonderful. Excellent service and patience.Warmly recommend Turkish Airlines."
缺點： "The flight itself was delayed, the boarding was a disaster waiting an hour in a closed off area with little air-conditioning and zero amenities, the plane uncomfortable and the entertainment system was a joke. To be honest I was surprised because I enjoy flying Turkish, it's an excellent airline with great service. This flight was a disaster"
優點： "There was a lot to choose entertainment wise."
缺點： "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
優點： "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
缺點： "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
優點： "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
缺點： "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
優點： "Service Entertainment Staff Airplain (clean)"
優點： "everything. it's really a good option!"
缺點： "nothing really"
I flew in Tourist priority, it was great.
Left 40 mins late and consequently missed a Lufthansa connection at Munich - which didn’t wait for a number of us. Pretty damned annoying
The flight was canceled for no reason and never heard from them. Luckily Germany has an excellent train system to get us to Frankfort.
On my flight to Zaghreb i had an Echo Classic ticket with baggage allowance and on my return suddenly an eco light without allowance. Had to pay more than 50 Euros for my luggage.
the economy seats are really cramped.
缺點： "Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone."
優點： "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
缺點： "Honestly nothing. From start to finish great time."
缺點： "The flight was delayed so we had to taxi over an hour on the runway at around 11pm. Would have been nice to have been served water or something while waiting"
缺點： "Seats are quite uncomfortable and not so quite flat. For an overnight flight it was quite painful."
優點： "The crew was really nice."
缺點： "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
缺點： "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
缺點： "Cancel flight detail was mess. Make my whole journey delay."
缺點： "My baggage was delayed till next day, and the handling staff was not enough to help for the chase."
缺點： "No WiFi, seats had no cushion"
優點： "Easy and efficient boarding. Flight attendants were very good. On time arrival."
缺點： "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
優點： "The seats were appropriately spaced for leg room. The food was simple yet palatable"
優點： "Welcoming from the crew"
缺點： "Take off was very scared"
優點： "The handicap service was wonderful. United was horrible"
缺點： "United handicap service was horrible"
缺點： "Unfortunately the flight was delayed for 6 hours so we had hard time at Boryspil to book another flights to Los Angeles. After talking to 4 different people at cashier booths for an hour, we finely got tickets with Austrian lines to our destination city. I wish that Borispol Airport team could be more prepared(provide more customer service personal) to solve the problems such as a flight delay in order to serve better the passengers in stressful situations."
優點： "Food was ok. Beer offered at no charge. Lots of entertainment options"
缺點： "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"
優點： "Overall. Lufthansa is one of the top airlines in Star Alliance"
缺點： "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"
優點： "The plane was very good , the hospitality was very good b"
缺點： "Every thing in Lufthansa was horrible"
優點： "crew friendliness"
缺點： "selections in entertainment system is very old."
優點： "The service was fast. The employees were kind."
缺點： "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
優點： "Friendly staff amazing boarding experience"
缺點： "No vegetarian options for food"
優點： "everything was great"
優點： "Really nice crew and service! Everyone was kind."
缺點： "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
缺點： "Our original flight, one day earlier, was canceled 10 minutes before boarding."
優點： "Wonderful crew and amazing soft landing, like cream."
優點： "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
缺點： "no tv and long flight. Food was terrible."
優點： "Great service, legroom economy, on time"
優點： "Very comfortable aircrafts from FRA to FAR and back. Nice service, nice staff"
缺點： "The food becoming worse and worse each time.. I think it is better to Lufthansa to reduce price of the ticket and do not serve such kind of burgers.. Or improve the quality of food if they still positioning as the one of the best airlines."
優點： "Efficiency and made sure our luggage made it on our connecting flight"
缺點： "All good no complaints"
優點： "The crew was super nice the flight was great no turbulence"
缺點： "Bad selection of food felt really sick after wards"
缺點： "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."
優點： "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
優點： "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
優點： "The crew was very nice. I had an exit row so plenty of leg room."
缺點： "It was a short flight so it didn't really néed food and didn't have entertainment. They hand out pretzel mix, not something I can have (celiac). Doesn't matter on a short 1 hour flight."
缺點： "I did not like that I had to pay another 30Euri to transport my suitcase. When I booked the flight there is no indication that luggage is excluded"
優點： "Good all around German quality"
優點： "the trip from osaka to frankfurt was excellente. the people of the crew woho serve us, were excellent. Thanks for karen kern and her colleague First time i drunk a nice wine."
缺點： "the trip from frankfurt to sao paulo wasn't so excellent. there was a difference. Unfortunatelly, lower."
優點： "Comfortable and clean. Staff was kind and helpful."
缺點： "The food wasn't good. The pasta was soggy and the bread was hard and stale."
優點： "Overall great experience!"
優點： "Crew was professional as always"
缺點： "Nothing to report"
優點： "comfortable seats pleasant flight attendants"