缺點： "No movies"
缺點： "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
優點： "Fortunately plane not full and was able to use adjacent seat(s)."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "excellent service - good food"
缺點： "aircraft a bit outdated"
優點： "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
缺點： "My son's entertainment console had some issue."
優點： "Service was great. Food was good."
優點： "Your flight always delay. Suck!!"
優點： "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
缺點： "I have no complaints."
優點： "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
缺點： "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
缺點： "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
優點： "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
缺點： "Wish Korean Air flew domestic US flights. We would only fly Korean!"
優點： "Lots of leg room, great meal, and excellent flight attendant service."
缺點： "Nothing to dislike."
優點： "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
優點： "It was our first international flight and everything was fine."
優點： "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
缺點： "Too much material in seatback pockets, couldn’t store anything"
缺點： "Flight was delayed 4 hours and I had to miss my connecting flight."
缺點： "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
優點： "The flgth was grate and comfortable. Will fly with Korean again."
缺點： "I could not hear an anounment very well. It was pumbpy."
優點： "Great service"
優點： "Great service"
優點： "great flight attendants"
缺點： "Clean, great services, and good food"
優點： "First class on flights under 6 hours are short changed, not worth it."
缺點： "Chicken satay was gross"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Good service and on time"
缺點： "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
優點： "Clean, comfortable and professional."
優點： "Korean Air eventually returned my money"
缺點： "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "I like to fly on Korean Air. Always done right."
優點： "I am very impressed with this airline since stumbling upon it by chance last year during our first trip to the Philippines. We were greeted with a bottle of water, slippers and toothbrush w toothpaste, a blanket, earphones on our seat. The food is excellent and they feed you often. What was most impressive is the level of service provided by all Korean air staff. The stewardesses take great care of the passengers, always smiling and looking sharp in their uniform even though it's 3am and they have also been up the same time as you have!"
優點： "Outstanding flight assistants."
缺點： "Chairs are quite hard and the movies selection limited."
優點： "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
缺點： "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
優點： "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
優點： "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
缺點： "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "Great food selection;just the right amount."
缺點： "Improve sound system;selection of movies & music selections"
優點： "Cleanliness of the restroom and hospitality"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Other than the cramp seat on the a330 from incheon to bangkok, the rest of the flights experience were excellent. From the check in desk to cabin crews and the staffs at incheon were amazing. I dont know how some carrier get away with such an inferior customer service! Kudos to the Korean Air!"
缺點： "The food choice is good as long as you stick to the korean menu. It would be good to have a light menu such as congie or rice poridge for a meal. As certain type of meal can be very unkind to stomach on a long flight."
缺點： "food. antertaiment"
優點： "Ample leg room for 6'1" bigger guy."
缺點： "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
優點： "Seat spacing is actually sane - so much better than US airlines"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Their Services are wonderful."
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
缺點： "Cabin temperature was kept warm, making sleep difficult."
Most of my selected seats were changed to seats I did not want.
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
Japanese flight was awesome.
優點： "Nice staff"
缺點： "More Movies and TV shows"
缺點： "JAL cabin attendants and people from customer center were very professional and nice"
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
缺點： "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
缺點： "Boarding took forever and flight was delayed"
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
優點： "Food, service,"
缺點： "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
優點： "Good crews."
缺點： "Space seats."
優點： "they assisted my aunt very well all through out her flight"
缺點： "Air on the plane was stuffy"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff are the best of all airlines I have been in."
優點： "Very helpful staff. Easy check in. Comfortable seats."
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "The food"
缺點： "My 12 hrs layover in Japan."
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
優點： "So cramped. Very uncomfortable flight."
缺點： "I wasn't able to pre-select my seat."
優點： "The crew were very polite"
缺點： "No choice of menu and films only very limited choice."
優點： "Excellent crew,service and great food."
缺點： "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
缺點： "Food can be better."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "service is great!"
優點： "leg space was better than with other companies"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "The hospitality of the crew"
優點： "Clean and very good service."
優點： "The most polite and attentative flight attendants and great food options."
優點： "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
優點： "Everything was on time. Crew was outstanding."
優點： "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
優點： "Economy seats were extremely comfortable and roomy. What a difference that makes."
缺點： "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
缺點： "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
缺點： "Leg room in economy is just tight"
優點： "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
缺點： "Screens were better on the flight from Vancouver to Taipei."
優點： "Kind workers and excellent food"
優點： "Friendly crew. Good entertainment options."
優點： "Friendly and attentive flight attendants."
缺點： "Food and quality of entertainment screen for economy."
優點： "Excellence in crew's attitude, promptness in service, very courteous."
缺點： "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
缺點： "Food can be better"
優點： "Excellent customer service with every question"
缺點： "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
優點： "Crew excellent"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "The meals are very good and tasty, good portions."
缺點： "The economy seat is OK but too distance between seats could use extra inch."
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "Going to Taiwain food is good but going back to LA it sucks"
優點： "Like everything but the seats. The flight attendants are amazing."
缺點： "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
缺點： "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Great flight, plane &crew"
缺點： "Nothing was bad"
優點： "Comfortable and relaxing!"
優點： "Transit was smooth and efficient."
優點： "I like the boarding styles and the crew"
缺點： "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Always very nice great crew always I've made the flight 3 or 4 times now"
缺點： "Still a little bit nicer if we had a bigger selection of movies"
優點： "Excellent condition of Aircraft"
缺點： "No entertainment during the flight."
優點： "Everything is good & went fine!"
優點： "It was very organized ."
缺點： "Nothing ."
Could not understand the boarding calls at the gate. Partly due to PA and partly due to poor enunciation. Short uneventful flight no entertainment and simply drinks service.
優點： "Though departure was delayed, arrived at destination on time!"
缺點： "Entertainment options"
缺點： "Purchased food on board. Dry and unappealing."
缺點： "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
優點： "Great crew, early arrival"
缺點： "Old screens, snacks getting smaller, too much ice in the drinks"
缺點： "Bag drop agent was not helpful."
優點： "Nice on board crew."
缺點： "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
優點： "I liked the choices of movies"
缺點： "The seats were dirty and the snack choices are not healthy at all."
優點： "The staff was very nice and helpful with prechecking my bag at the gate."
缺點： "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
優點： "The crew was excellent."
優點： "Great crew, easy process overall"
缺點： "Make 1st class cheaper and give free wifi!"
優點： "Seat comfort"
缺點： "Lot of turbulence. Provided videos/entertainment without providing headphones"
優點： "Great crew, snacks, comfortable flight."
缺點： "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
缺點： "Not delay the flight for 3+ hours"
優點： "The seats were very comfortable even though legroom was limited in the basic cabin."
優點： "Good crew."
缺點： "Very tight spaces. No tv."
優點： "Comfy seats, quick service."
缺點： "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
優點： "Service by the Delta team"
缺點： "Seats not roomy enough"
優點： "great service, easy to get on and off, snack options and drinks were all great"
缺點： "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
優點： "Service; security gate in NY close to departure gate."
缺點： "Arrival Gate in San Jose far from exit."
缺點： "Not much food offered on a long flight."
優點： "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
缺點： "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
優點： "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
缺點： "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
缺點： "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
缺點： "It’s was the best flight in my life"
缺點： "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
優點： "As always, the crew and amenities were first rate."
缺點： "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
優點： "On time arrival"
缺點： "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
優點： "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
缺點： "The pilot did a nice job of flying in and banking so we could see the view.."
缺點： "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
缺點： "Seat, did not get upgraded"
優點： "Fast and comfortable"
缺點： "No tv but understanding"
優點： "Crew was curious and quick to think of alternative solutions."
缺點： "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
優點： "The flight was very on-time and it reached the destination even earlier than expected."
優點： "I will know more on my flight back to my destination!"
優點： "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
缺點： "On this occasion I actually enjoyed it all"
優點： "Flight was smooth and leg room great"
缺點： "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
優點： "The turkey sabdwhich was tasty. Good movies."
缺點： "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
缺點： "No trash bag in my seat for puking or bubblegum"
優點： "Comfortable plane"
缺點： "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
優點： "We didnt have food or entertainment because the flight was short."
缺點： "There was nothing that I didn't like."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "Poor leg room compared to jet blue"
優點： "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
缺點： "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
優點： "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
優點： "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
缺點： "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
缺點： "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
優點： "Pretty efficient for a completely full flight."
優點： "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
缺點： "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
優點： "Got me to my destination"
缺點： "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
優點： "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
缺點： "A toilet had no water. The internet was not working for the whole flight"
優點： "The tv and drinks"
缺點： "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
缺點： "In a period of 20 minutes in the hour before boarding there were three gate changes. The last one was a change of terminal and gate. You have been doing this for years and you should know how to do this already."
缺點： "Constant delays, wrongful promises of when/how long delays would take"
缺點： "I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me..."
優點： "Crew was polite, Captain was helpful."
缺點： "Flight was delayed due to mechanical issues."
優點： "Great flight experience overall!"
優點： "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
缺點： "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."
缺點： "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
缺點： "Confusing in LAX as to where to go for the flight"
優點： "I didnt like anything about it"
缺點： "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
缺點： "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
優點： "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
優點： "Customer service was friendly"
缺點： "So uncomfortable"
優點： "The customer service!"
缺點： "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
優點： "The crew was friendly and the flight was great."
優點： "Everything went smoothly from start to finish. On time departure. We did have to wait for a gate to open up in San Jose. It was a completely full flight."
缺點： "No gate being available upon an on time arrival."
優點： "Staff courtesy."
缺點： "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
優點： "People actually boarded by group number"
缺點： "Sitting in premium economy still doesn't giive enough room to spread out papers and get work done. Out of four segments I only got upgraded once despite having 16 upgrades in my account."
優點： "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
優點： "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
缺點： "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
缺點： ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"
缺點： "More flight delays..."
缺點： "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
優點： "I had a family member enter the hospital 5 hours before take off. I got a full refund, even though I didn't have trip insurance."
優點： "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
缺點： "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."
優點： "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
缺點： "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
優點： "Flight was prompt. Crew was good."
缺點： "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
優點： "Everything went smooth. Staff were professional and friendly"
優點： "I like that it's open seating."
缺點： "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
優點： "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
缺點： "THe reading light was broken"
優點： "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
優點： "I had lots of space to my self"
優點： "On time"
缺點： "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
優點： "Smooth, quick flight!"
優點： "Again getting moved up to first class"
缺點： "I would have liked to know before I was already seated in Coach."
缺點： "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
優點： "Main cabin extra leg room."
缺點： "Barely any help with delayed flight and connecting flight. Had to say a prayer and sprint through DFW to make the connecting flight."