優點： "Love everything"
優點： "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
缺點： "Nothing. The experience for international economy was perfect."
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
優點： "I think Japan Airlines is the best airline."
優點： "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
缺點： "Fix ANA US-JP online booking system."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "The food the service and the staff"
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "Service was excellent"
缺點： "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
缺點： "Tight seating."
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "We had a 4,5 hours delayed.. :("
優點： "服務 電影 雪糕"
優點： "Comfortable big seats. Great service by crew members. Clean and like new cabin."
缺點： "More variety on audio entertainment may be added."
優點： "Courteous cabin crews, must be from Japanese culture."
缺點： "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點： "I would recommend to everyone JAL"
優點： "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
優點： "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
缺點： "My wife did not particularly like your choices of breakfast... she just did not understand the food"
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "I like the food best.."
缺點： "Hope there will be more tracks from arashi."
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
優點： "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
優點： "everything was perfect!!"
優點： "JAL has customer service that no other airline comes close to."
缺點： "Nothing, JAL is perfect. I mean it"
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "Service was amazing and made me feel like I was in first class."
缺點： "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
優點： "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
優點： "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
缺點： "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
優點： "Friendly staff"
缺點： "only drink provided but no snack"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Crew was very pleasant professional and caring."
缺點： "Seat bottoms could be more comfortable."
缺點： "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
優點： "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
缺點： "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
優點： "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
缺點： "I wish they flew all over the USA, American carriers should be ashamed"
優點： "I loved the crew, for the most part the food, and the large screen to."
缺點： "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
缺點： "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
缺點： "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
優點： "evening flight. not too crowded"
缺點： "delayed by 1 hour meal was so-so"
優點： "on time"
優點： "Politeness of staff, cleanliness, promptness and efficiency."
優點： "The service"
缺點： "Leaving a comfortabke setting"
缺點： "This is the best in the air"
優點： "The second flight was perfect."
缺點： "No vegetarian options at all without advance notice."
優點： "Everything was great!"
缺點： "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
優點： "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
缺點： "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
優點： "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
缺點： "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
優點： "Nice, clean efficient. Comfort was good."
缺點： "The crew was great but pretty impersonal. Not a great selection of movies."
優點： "Everything was great!"
缺點： "More dates available for reward redemption"
優點： "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
缺點： "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
缺點： "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Very nice trip"
缺點： "Clean the restroom more often"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Korean airlines is completely criminal"
缺點： "Korean airlines"
優點： "The crew was great. The technology is great. I enjoyed the movies."
缺點： "I wish I had more water."
缺點： "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
優點： "Same as above."
優點： "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
缺點： "Their food"
優點： "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
缺點： "It would be nice to have Wi-Fi in economy class."
優點： "Beautiful plane"
缺點： "Don’t brush off tired and worried passengers. I’m pretty patient, but I felt this airline never seems to know when their planes depart or arrive, or where they are."
優點： "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
優點： "The flight attendants were great. Food good and drink service also."
缺點： "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
優點： "The flight attendants were extremely nice to everyone on the phone."
優點： "They gave an actual snack, yay!"
優點： "Had a fantastic time, it exceeded my expectations."
缺點： "The amenities provided, like oral products, were not the same as what we got coming from the USA , going to South Kirea There were also less movie and TV choices to choose from. T"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "The flights were excellent. Hong Kong to Seoul and Seoul to Seattle. Business class lounge in Hong Kong was comfortable."
缺點： "The business class lounge in Seoul was very crowded with non-business class passengers. Not a pleasant experience."
優點： "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
缺點： "No legitimate complaints."
優點： "The flight got us there and back as planned."
優點： "Just about everything"
缺點： "In priority class the space was narrow when accessing the aisle from the window seat"
優點： "I liked their positive & happy attitudes as well as their work ethic."
缺點： "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
優點： "The stewardesses are very good and attentive."
缺點： "Not applicable"
缺點： "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
優點： "plane was comfortable and ground as well as freight crew's are kind. overall very good service."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Window seats in business class have direct isle access without having to disturb your neighbor."
優點： "Service counter check in was very helpful"
優點： "Everything was great."
缺點： "Baggage claim was terrible."
缺點： "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
優點： "comfort, service, easiness"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Good leg room in most seats in Eco class, friendly service, on time, the three big domestic carriers should model themselves after Korean Airlines and some of the other Asian Biggs, best regards and safe travels ,World traveler,Dave"
優點： "At Denpesar, I had to change my flight at the last minute. The Korean Air staff were exceptionally helpful and provided great customer service in this situation."
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "The crew is always great."
缺點： "They can’t really do anything about this, but babies screaming all around me made the flight pretty terrible. Infants shouldn’t be flying. My god"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Good food. Professional crew. and overall good experience for a 15.5 hour flight."
缺點： "Again, If you allow people to choose tickets online and they pick the front row, at least don't put them in the back row. That is the opposite of what they requested. After a.long flight and the limited recline, I am very sore in my back. Probably the most uncomfortable flight to date in my travels."
優點： "Crew was great! For economy class, seat was comfortable."
缺點： "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
優點： "Overall good."
缺點： "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
優點： "Great crew, good legroom and comfortable seat"
優點： "Overall flight quality"
缺點： "Free wifi time can be increased to at least an hour and Food quality can be better"
優點： "Missed connection"
缺點： "Try to be on time"
缺點： "It took a long time to get a beverage and food"
優點： "cheuk in 快！吾使等太耐！"
優點： "same, crew is amazing"
優點： "Great flight"
缺點： "No problems"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The leg space and the entertainment. The crew were very nice."
缺點： "The bathroom must be kept cleaner."
優點： "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
缺點： "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
優點： "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
缺點： "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
優點： "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
缺點： "Nothing to report"
優點： "Besides noted above the arrival on time."
缺點： "Usually, on the night flights you get a small toileteries kit with ear plugs, eye cover and a toothbrush. I kind of missed that..."
優點： "Service, atmosphere"
優點： "I was upgraded to an exit row when the staff saw how tall ineas"
缺點： "Entertainment system control broken"
優點： "Entertainment system really good - great choice and great screen sizel"
缺點： "Lack of choice on main meal"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Loved the entertainment options."
缺點： "Food was horrible and cabin crew was not nice or friendly."
缺點： "The ac wasn't working properly just hot air being blown"
優點： "we were travelling with kids. They pulled us from the back and put us in the front since our group of 6 had two small kids. They were extremely nice to us in athens."
缺點： "I just wish there was a snack in the middle of the service."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Movie options were good"
缺點： "Food was mediocre, service was poor crew took 20 mins to answer the request, our food was served very late, no legroom, no good snack refreshment options"
缺點： "Entertainment system at my place didn't work properly."
優點： "Flight attendants friendly, well mannered"
缺點： "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."
優點： "Overall onboard hospitality"
缺點： "The avoidable rush at washrooms etc"
優點： "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
優點： "The food was good, the entertainment was good"
缺點： "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
優點： "Flying on Emirates is a treat. The food is delicious, the staff is friendly and professional, and a long journey becomes a pleasant adventure."
優點： "Really comfortable, good service."
缺點： "I waited in queue for almost 4 hours to get past security. While watching people cut the line, airport officials taking bribe and allowing some people to cut the line and more. i did not have enough time to purchase from the duty free store in chennai and since my flight from chennai was late it landed late in Dubai so I did not have any time to purchase anything in dubai duty free before my connecting flight. I reached airport 4 hours before departure and I get treated like this, horrible service."
優點： "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
缺點： "Good everything"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
缺點： "It would be better if it was on time"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Could have a better"
缺點： "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
缺點： "Almost 3 hours LATE ,"
缺點： "They told me that when i get back to manila that’s the time they will deal with my luggage problem"
優點： "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
缺點： "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
優點： "Very clean and on time"
缺點： "Legroom was tight. Much less than the sfo/Tiapie leg"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
缺點： "Frigid cold"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Excellent condition of Aircraft"
優點： "Everything is good & went fine!"
優點： "same as above"
缺點： "same as above"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "Your system Kayak in general"
缺點： "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Fly China airlines you won't be sorry"
缺點： "They damaged my luggage"
缺點： "Older entertainment system and still decent"
缺點： "I dont eat pork and both meals have pork in it."
缺點： "Curry chicken noodles"
缺點： "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
優點： "Professional staff"
優點： "Very accommodating."
缺點： "Flights were delayed taking off from LAX and Taipei."
優點： "Love of the leg space on the 777."
缺點： "Just the trip length, hehe."
優點： "Very disappointing because we didn't get our luggage up to now"
優點： "Good connection time"
優點： "The crew was very kind"
優點： "Klm's consistantly high standards in everything they do."
缺點： "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Reclinable seats."
缺點： "The food!! The lights could be dimmed as it was a night flight."
優點： "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
缺點： "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
缺點： "Don’t be late"
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
缺點： "Flight got delayed 30 minutes"
優點： "Very professional"
缺點： "Lost luggage"
優點： "Nice attention and good food. Plane and seats are confortable"
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
優點： "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
缺點： "Flight cancelled"
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Larger meals."
優點： "All good"
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
缺點： "Not enough leg room"
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
缺點： "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "I slept pretty much the whole time"
缺點： "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
優點： "Good services!"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "Great service"
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
優點： "Premium economy service was good."
缺點： "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
優點： "Lovely staff, good food, great movies."
缺點： "Crowded seating, wake-up for breakfast service two hours before arrival"
優點： "Just great crew."
缺點： "Not comfortable at all and will not book KLM again."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "Comfort economy well worth the extra."
缺點： "The bags where damaged from the staff"
優點： "They were awesome."
優點： "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
缺點： "seats on Jet air flight are very uncomfortable"
優點： "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
缺點： "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
豁免更改費用。 搜尋到 聖荷西的彈性機票