優點： "Staff upgraded me both ways to an emergency exit row with more leg room."
缺點： "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
優點： "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
缺點： "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
優點： "Excellent crews."
缺點： "bathroom space and selection of shows."
缺點： "Inconsistent entertainment system"
缺點： "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
優點： "Comfortable seats. Excellent and courteous, and friendly service."
缺點： "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
缺點： "Korean Air is amazing but Flyus.com is horrible."
缺點： "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
優點： "It was our first international flight and everything was fine."
優點： "Sat on the runway for 40 mins with no explanation"
缺點： "Delayed flight"
缺點： "High chance of getting delay, this is mostly because of the nature of Korean air."
優點： "The comfortable aircraft and its services"
優點： "Smooth boarding"
缺點： "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
優點： "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
缺點： "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
優點： "very accommodating for handicap"
優點： "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
優點： "The plane was clean and the staff was great."
優點： "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
缺點： "I wish they had a few more updated movies and kids movies other than that no complaints"
優點： "food selection & crew courtesy"
優點： "Service was great"
缺點： "Cleanliness - not as clean as outgoing flight"
缺點： "I can't flight. What happened?"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
缺點： "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
優點： "The service provided was of a high standard. See the comments mentioned above,"
缺點： "The reading light has to be a bit more directed to the person sitting in the aisle seat."
優點： "Great service and decent food, clean new plane!"
優點： "Timely and professional services,well polite and corteous staff"
缺點： "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
優點： "Just about everything"
缺點： "In priority class the space was narrow when accessing the aisle from the window seat"
優點： "see above"
缺點： "Would love more Movie and TV options, especially light of the length of the trip"
優點： "Service was very good"
缺點： "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
缺點： "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
優點： "the food was excellent"
缺點： "I was upset with the lack of live television/satellite channels."
優點： "There was loads of entertainment during flight , food was great and crew was friendly."
優點： "Food was good but breakfast omelet was barely warm."
缺點： "Need more room on such a long flight. Also, more movies and TV episodes."
優點： "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
缺點： "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
缺點： "Boarding and long waiting time after arriving at the airport"
優點： "Attentive service from flight staff 2 meal service each way in economy"
優點： "Service counter check in was very helpful"
優點： "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "The crew was very respectful and nice"
缺點： "More movie selections"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."
優點： "Food, staff, comfort, boarding, amenities + minimal turbulence!"
缺點： "Baggage handling (rough), de-planing."
優點： "My flight was round trip from JFK to Incheon in Seoul South Korea. It was about 13 hours and I couldn't be happier with my experience. The crew was fantastic and the entertainment offered was sufficient. The food was very good for airplane food and the plane was easy to walk around."
缺點： "My only complaint was that the seats weren't very padded. My rear did go numb once in a while and I felt like I adjusted a lot, but I assume that that would have been the case no matter what the seat was like."
優點： "Korean air's service was the best in the world"
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "Very friendly and accommodating crew."
優點： "It wasn't JAL it was American."
優點： "The crew was organized and efficient."
缺點： "Entertainment: movie choices were limited."
缺點： "Seat cushion could use more cushioning. Larger portions of drinks served"
缺點： "Good space with large seats. Good food and service."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "Seats, movies, comfort"
缺點： "No vegetarian options"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Friendly, clean. Great movie selection."
缺點： "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
優點： "Service and Entertainment were great. Lots of legroom is great."
缺點： "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
優點： "Able to accommodate many dietary requirements and friendly crew"
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
優點： "The food was good. Seats were as comfortable as any flight is."
缺點： "There were no diet soft drinks available on the flight."
優點： "The movies they offered."
缺點： "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
優點： "As usual A1 service all the way!"
優點： "There was more leg room than most airlines, friendly staff, and good movies and food selection."
優點： "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
缺點： "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
缺點： "flight delays"
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
優點： "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
優點： "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
缺點： "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
優點： "I like everything about my flight"
缺點： "There was nothing to dislike"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
缺點： "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點： "seats need a bit more padding"
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
缺點： "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
缺點： "I was not aware that I flew in Narita and flew out of another airport."
缺點： "On time and comfortable"
缺點： "Mid night snack can be improved, it’s too small a portion."
優點： "ANA flights are always well run and good enough."
缺點： "Their iphone applications could be smoother and more functional."
缺點： "Food and entertainment could better"
優點： "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
優點： "I loved the film with kabuki characters to introduce safety procedures."
缺點： "More seating room, better ventilation."
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
優點： "Crew was amazing and very comfortable seat"
缺點： "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
優點： "japanese airlines food is always better than u.s. airlines. service is also very courteous."
缺點： "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
優點： "Crew tried to be friendly"
缺點： "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Pretty much everything"
優點： "Great food"
缺點： "Leg room"
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Flight attendant didn't mention so well about drink service."
優點： "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
優點： "Quality of the planes"
缺點： "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
優點： "Food and Sitting Space"
優點： "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
優點： "The crew was nice."
優點： "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
優點： "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
優點： "Attentive and polite staff. Comfortable planes. On time flights."
缺點： "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
優點： "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
缺點： "The in seat entertainment was a bit clunky"
優點： "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
缺點： "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
優點： "It was OK. Time was the same as Asiana and Korea Air."
缺點： "I don't Japan airport."
優點： "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "The service was good. The seats were comfortable."
缺點： "I missed the Thai crew. The crew was from Japan. No complaints about them."
優點： "Service was nice way more room than American Delta or United for economy"
優點： "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點： "on time, great service on flight"
缺點： "Could not fall asleep as the chair would not recline enough"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
優點： "Once again friendly and very helpful"
優點： "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
缺點： "Can't think of anything negative."
優點： "Friendly staff great food and customer service very comfortable seating wonderful atmosphere. Thank you much for taking care of me"
缺點： "Everything was perfect"
缺點： "On this day, I’m well please."
優點： "Fast travel"
缺點： "Customer service"
優點： "I was trying to make a connection and the crew moved me up to the front to get off the plane faster."
優點： "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
缺點： "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
優點： "Crew and attendants did very well"
缺點： "Gate change communication"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Amazing crew and food; clean lavatories throughout the flight"
缺點： "Need more elbow space; 10 seats across in the economy section really soured the experience"
缺點： "Everything was great"
優點： "Late night flight, crew was good and timely"
缺點： "I got sick from the spaghetti dinner served 2 hrs before landing."
缺點： "I don’t need 3 meals. I need rest. I’d rather we turn out the lights"
優點： "The crew were nice & the flight was on time."
缺點： "Food was ok but I was in the Economy class. I do agree with a review that no water was served during a long flight. Drinks were served only after a meal."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Chicken pasta was cold on the returning flight. Flight crew didn’t come by with water that I saw, except before/with meals. Flight was very cold, even with their nice blanket."
缺點： "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
缺點： "I don’t understand why flights don’t board from the back to the front. People at the back have to get past the ones in front still in the aisles to get to their seats."
缺點： "Great flight, and food was pretty good as well."
優點： "Crew friendliness, comfortable seat"
缺點： "Delay for 1 and half hour"
缺點： "It was a long 9.5 hrs flight! Economy class is okay! Nothing wrong w the airline, its just not comfortable to sit for almost 10 hrs long!"
優點： "All the staff were courteous and polite. Bathroom is clean and landing was perfect: it was so quite , I didn’t even know we touch downed."
缺點： "Didn’t like PA system: poor quality and pronunciation of English."
優點： "Everything from boarding to entertaiment."
優點： "On time departure Attentive crew Good food"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "As always it's the professional kind efficient staff."
優點： "The flight was good, quiet and smooth and we had a lot of legroom on the way to Seattle."
缺點： "The serve food was not that great. I wish that they have more options to choose from."
優點： "I liked the service and the politeness of all the staff. The food and beverages were also great."
優點： "the staff...very professional and warm...great amenities...food was excellent..very comfortable plane"
缺點： "had to inquire about cocktail service"
優點： "Good food. Lots of movie selections. I like the amenities in the bathroom."
缺點： "Less space. No socket to charge phone."
優點： "Eva Air had attendants on the ground pointing us all in the right direction to catch our flights with the minimum delay! Such a Quick turn around I was expecting my luggage wouldn't even make the flight!! But it did!! Also liked their mood lighting to replicate the time of day, since they asked us to keep our shades pulled all the time. Nice restrooms and I appreciated the toothbrush, earplugs and eyeshades they stocked in the restrooms!"
缺點： "Seats were tight. I usually have food served that will acclimate you to your destination city time zone. Not so with Eva Air. Two dinners instead of a Breakfast."
優點： "Quick boarding, felt like more leg room than usual, polite courteous staff, good movie selection."
缺點： "Food was good, but I've had better with other Asian airlines. They served me croissant with breakfast that was so dry, it crumbled all over my lap."
優點： "Attentive crew, clean washrooms, decent chairs, great food, enough entertainment. It was easy to transfer trains in an airport we have never been to."
seats in business class not confortable although staff are very cooprative and friendly with passengers .
We had originally booked the flight with the expectation of being on the A-380, but in the last 48 hours before the flight learned we were changed to the 777. A bit disappointed in the last minute change as we were looking forward to the A-380 experience and would have planned differently if we’d known that the 777 was the only option.
A number of obviously sick passengers coughing sneezing without masks as required by Captain? Prescreening vaccination however not those with Covid?
my flight was pretty good specially food
缺點： "veg food was mostly repeated and pizza wasn't great"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Food, crew , entertainment are excellent."
缺點： "The boarding is a little longer than normal"
缺點： "The crew's attitude. It was pathetic."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Absolutely friendly Professional"
缺點： "Food has declined significantly over the past few years"
優點： "everything from security check, boarding, crew, food was excellent, I have no complaints about my trip from Dubai to NewYork, I wish it was the same between Mumbai to Dubai..again Emirates need to train their staff @ Mumbai airport, It was one of my bad experience ever on any airlines or airport."
缺點： "everything is great, no reason to complain."
缺點： "Customer service. My spouse was very sick we couldn't go and they wouldn't help us"
優點： "cheuk in 快！吾使等太耐！"
優點： "Was ok"
缺點： "Water bottle to all the passengers."
優點： "Overall, wonderful! Appreciate that they started boarding early and that we left right on time, if not a little earlier. Was very comfortable and excellent flight. Thank you so much! Very pleasant experience."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier."
缺點： "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
優點： "The crew was very attentive and patient inspite of the flight being full."
缺點： "The boarding at DBX was chaotic. It was disorganized and not executed properly - boarding was not done by priority or by zone in the begininng. Unaccompanied minors were boarded at the end, they should have been boarded first and their cabin baggage take care of first. The quality of food is average ... it used to be much better. No alcohol was served in the flight; was not provided even after requesting one; didn't bother to ask again. The choice of movies were limited"
缺點： "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
優點： "For a 15 hour flight the crew made it comfortable"
缺點： "The restrooms were non functional by the end of the flight"
優點： "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
缺點： "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."
優點： "The food was very delecious and the crew was very friendly."
缺點： "Staying seeting with no chance to raise my leg was not comfortable."
優點： "This was operated by Qantas. Nice movie/music setup. Crew friendly"
缺點： "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
缺點： "Over charged for bags paid $326.00 for one extra bag I call Airline in Dubai they said you have been over charged"
缺點： "I have traveled extensively but I have never seen a staff more rude than Emirates. I had a connecting flight at Dubai Airport and there was 8 hours waiting time. At the gate I was connecting for Islamabad, there was not a single seating arrangement. When I complained about it to emirates desk, the staff was extremely rude. Such arrogance and an attitude that you instantly abhor. In my opinion, these Emirates people are most racist people in the world. The way they treat passengers from developing countries is vile. Even onboard, they treat 'white' passengers much differently than they would for a brown skin. I would never fly Emirates again. I plan to write against them in some leading newspaper for being racist. If people like us stay quiet and injustice and humiliating attitude they have against us, we will continue to suffer. I can pay a higher price for any other airline but I decline to ever fly with Emirates at the expense of my dignity."
優點： "Everything was very good."
優點： "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
缺點： "Entertainment was not up to date."
優點： "Service on time nice attendants clean plane modern"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Better crew working this leg of the journey."
缺點： "Food was horrific."
優點： "The food"
缺點： "Little room"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "They were able to give me some medicine for my stomach ache and were so kind."
缺點： "Nothing that I can say..."
優點： "Nothing. Will not travel again on Emirates"
缺點： "Food Comfort level Flight delay"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Very good it's the best. Ik"
優點： "I like the food , yummy"
缺點： "I was in window seat. When serving food and beverages crew didn't give much concern."