無法直飛到羅納瓦拉。KAYAK建議你，先飛到孟買 賈特拉帕蒂希瓦吉國際機場（BOM）（68.02km 羅納瓦拉），然後再從那邊租車或搭乘計程車。
最近的機場是孟買 賈特拉帕蒂希瓦吉國際機場（BOM）（68.02km）。 KAYAK建議你飛往孟買 賈特拉帕蒂希瓦吉國際機場。
優點： "Great flight on Thai Smile."
優點： "friendliness of staff"
缺點： "Entertainment program was boring, leg space limited"
優點： "Good services"
缺點： "Good service and comfortable"
優點： "Easy to book, travel and get around with."
缺點： "The on board snack isn’t great."
優點： "The relaxed atmosphere and attentiveness of the flight attendants"
缺點： "The distance of the terminal to the aircraft"
優點： "Seats were comfy and staff helpful and nice."
缺點： "$60 charge for 10 kilos overweight limit. This is terrible."
優點： "Friendly staff overall good experience."
缺點： "Only issue is there is no alchohol on these flights."
優點： "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
優點： "Very good"
優點： "Very nice"
優點： "We arrived safely"
缺點： "They kept canceling flights. Bad service would not fly again."
優點： "Crew was friendly and helpful, boarding was easy, flight was smooth"
缺點： "No entetainment, food just a pretty untasty sandwich"
優點： "smooth as silk"
優點： "friendly, professional crew"
優點： "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
缺點： "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
優點： "Friendly staff through every step of the way."
缺點： "Vegan food options would be a wonderful addition. Everything else was great!"
缺點： "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
優點： "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點： "Fish sandwich wasn't my favorite"
優點： "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
缺點： "Nothing that I can think of."
優點： "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
缺點： "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
優點： "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
缺點： "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
缺點： "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點： "Food is good for a short flight. The crew were professional."
缺點： "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
優點： "Aircraft size was big for short haul"
缺點： "Not much to dislike"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Crew were friendly and did a great job in the short time they had."
優點： "Great flight. On time. The crew was polite and professional. Nice experience."
優點： "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
缺點： "Food was with meat."
優點： "Such an amazing experience! From start to finish!"
優點： "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
缺點： "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
優點： "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
優點： "The ladies are so kind...unlike many American airlines! Very nice flight!"
優點： "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
優點： "Very clean and comfortable. Super friendly cabin crew."
缺點： "Somehow the main handle on my baggage on wheels was damaged"
優點： "Friendly crew, tasty small meal, not new but well maintained cabin"
缺點： "Slightly dated cabin"
優點： "The flight was on time, boarding and disembarking was easy and the staff was very friendly."
優點： "Attendants, food, attentive, we were hydrated, fed and entertained with great movies..will definitely fly again...thank you"
優點： "Comfort,staff and entertainment part like most"
缺點： "You should have options in food bitwin veg and non veg"
優點： "Plane was empty so embarking and disembarking was quite easy"
缺點： "We were delayed for close to two hours for. I apparent reason. There really a reason given and when we boarded there was hardly no one on the plane which probably contributed to the delay"
優點： "Comfortable seats, nice snacks served on both flights, good temperature on the plane."
缺點： "Unorganized boarding; no order to how they board, just a free for all"
優點： "The crew were very nice and attentive."
缺點： "The sandwiches were soggy."
優點： "Good, efficient transportation. Inexpensive and reliable."
缺點： "Could not reliably check in online, at least with an iPad."
優點： "Comfortable , fast efficient - seriously missing your flights direct fro LA USA to BKK"
優點： "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
缺點： "Everything was good"
優點： "Good aircraft. A 380"
缺點： "People carried a lot of hand luggage and the overhead bins were crammed"
優點： "The other services was okey"
缺點： "The checking in at the airport terrible"
優點： "Good selection of food"
缺點： "Having to listen to everything in both English and Arabic"
優點： "Punctual on Time. Clean Cabin. Nice Crew"
缺點： "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."
優點： "Flights on time /comfy seats and crew"
缺點： "One particular airhostess was little rude ..too much wait time in Dubai"
優點： "Airbus was comfortable. Entertainment was really great."
缺點： "I wish there was more legroom."
優點： "The crew and my fruit platter."
缺點： "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
優點： "Every thing was good"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "No food for vegetarian"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Leg Room"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Crowded! I did not realize we were traveling on a holiday. The plane was full of children, including preverbal kids, who have no choice other than to cry when they are confused or unhappy. But hey, that's what noise-cancelling headphones are for! Staff is very accommodating and did their best."
優點： "Comfortable seat"
缺點： "I was inzble to select vegetarian meal on ypur website"
缺點： "Overall handling of delay and missed connection flight was disappointing. The meal voucher that was given was of no use. Absolutely disappointed with the overall handling of the situation that day."
優點： "Felt at home"
缺點： "Late take off"
缺點： "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."
缺點： "I did not get the seats I selected when booking"
缺點： "Late take off"
缺點： "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
缺點： "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."
優點： "Nothing !"
缺點： "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
優點： "Overall the service and the food provided made for a good flight"
缺點： "My flight seat assignment was changed without my knowledge"
優點： "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
缺點： "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
缺點： "The flight was delayed twice and then cancelled. Not a big deal. But there was only 1 ground staff to deal with the 250+ passengers. No other emirates personnel were around. It was chaotic and confusing. We finally arrived home at 10pm local time."
優點： "The service, entertainment and food were all excellent."
優點： "Food , entertainment"
缺點： "Seats very compact"
優點： "The world's best, but."
缺點： "A little more legroom in economy would be nice."
優點： "Food and seat and entertainment"
缺點： "Check in time is too early (at least 90 hours before departure) Not part of sky team or star alliance"
優點： "Very attentive, patient, helpful and friendly on-board crew Food was good In-flight entertainment options"
缺點： "understaffed counter at the gate. People waited in line for as long as 45 minutes for passport check Audio quality of airline provided headsets was poor. Some would not work. Others did not play audio on both left and right sides"
優點： "The crew was top notch. Very attentive, courteous, and super helpful."
缺點： "Congested feeling and subpar entertainment."
優點： "Good food.. Entertainment Catalogue"
缺點： "Old plane. Uncomfortable seats"
優點： "Good food, nice selection of movies"
缺點： "The flight overall was a little chaotic, boarding/deboarding was not systematic and many passengers moved others belongings to squeeze in their bags."
缺點： "1. It would be helpful to have headphone jacks that can accept the commonly used single-prong headphones. That way, passengers can use their own headphones instead of wasting Emirates headphones. 2. Cabin was very chilly for most of the flight."
缺點： "Sat on the plane for two hours, mechanical issue not announced promptly"
優點： "Great crew and comfortable flight"
優點： "Could not see the screen clearly and was very hard to navigate. Rest all good"
優點： "Good food overall good"
缺點： "Seat in the aisle has no foot room"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
優點： "Helpful and friendly crew"
缺點： "never enough leg room in economy!"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
缺點： "Gate change from 34 to 4 in hgk airport was too far."
優點： "Boarding and flight punctually. Boarding systematically. Crew members polite."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
缺點： "I was pushed to a later flight with another company because the plane was overbooked."
優點： "Great staff and good service Took care of us like a family thanks"
缺點： "Food can be better as we Indians don't eat brief and pork"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "Everything! Very organized!"
優點： "On time"
缺點： "flight was late"
缺點： "Less choices of movies"
優點： "Unfortunately nothing positive to write"
缺點： "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
缺點： "one of the cabin crews threw the meal to me :("
優點： "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
優點： "Easy check in, and a pleasant flight! Thank You!!!"
優點： "Extra leg room upgrade, was well worth the cost. Bathrooms were kept clean by the staff on a 15 hour flight."
缺點： "Could not get bottled water between meals and ,apparently an USA regulation, could not bring bottled water on the plane for an international flight into the u.s."
優點： "The service"
缺點： "In entertainment no good Hindi options were there"
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
優點： "Love the icecream you provide."
缺點： "the food is no so good."
優點： "crew was great, seaating was best and very comfortable, seem;s seat's were a bit wider and little more leg room. Fight's were on time and landed early, food was very good and service was top's"
缺點： "there was nothing that I didn't like"
優點： "I like everything about cathaypacific, will recommend to everyone and utilize this airline for future travels."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
優點： "Seat was better than any US carrier, food decent, lots of movies and shows."
缺點： "Seat wasn't as comfortable as other economy seats on premium carriers."
優點： "Cathay is an airline I trust and feel confident in the respect I am accorded. I have never, over many years and flights, experienced any unacceptable negatives."
缺點： "I understand the airline passenger industry is trying to fit in as many passengers as possible; with preference for the 'money-making' bookings. But the reduction of seat space is very uncomfortable for my 6'2" frame."
優點： "Stewardess responsive to requests"
缺點： "Seat headphones not working Toilet dirty"
優點： "It was a comfortable flight."
缺點： "I don't eat sausage or pork. I would have liked my scrambled egg breakfast to not include it. I mentioned that to the server but it was still served with sausage. I didn't want special hindu meal because it comes earlier than other meals and also I wanted to try all options. Generally, the food options seemed limited."
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
優點： "Really smooth flight"
缺點： "Had to ask for water multiple times before getting it."
優點： "Comfortable seats for economy, attentive and courteous crew"
缺點： "Boarding in Hong Kong was long, laborious and too many security checks. I had a four year old child and it was really difficult to stand in a such a long line for a very long time. I asked twice about boarding early with her. I was told only infants. When I finally got up near the gate I asked again and they put me following wheel chair travelers. I could have gone there right away but was made to endure the lengthily line. In Hong Kong, it was very unorganized and chaotic. Also, I do feel more food should be made available on such a long 16 hour flight. We ate a meal at 5:30 am and then no more food before landing about 12:00 noon, except small snacks you had to get up to get."
缺點： "Badly delayed without a clear reason"
優點： "Awesome selection of tv/music/games from the entertainment system. The crew were great and provided excellent service."
缺點： "There is absolutely no legroom, I am not a big person. male, 5' 7'', around 130 lbs. Having such little room for a 14 hour flight was exhausting, not being able to fall asleep in a sitting position didn't help the ensuing jet lag that came the next few days."
優點： "On time. Good collection of movies and TV. Decent flight overall except for meals."
缺點： "Crew didn't offer water or other drinks outside of meal times."
優點： "Great options to watch on tv."
缺點： "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
優點： "The flying smooth, staff pleasant"
缺點： "No charging points, chairs not reclining, plane too small, toilets to far back. Didn't like the plane at all."
缺點： "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
缺點： "Need More premier economy seats"
缺點： "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"
優點： "Lousy airport (not technically airlines fault)"
優點： "All good"
缺點： "Same comment as above."
缺點： "No gangways."
缺點： "gate was announced at the last minute, and within 5 or 10 minutes of the announcement, the plane was boarding. the boarding process was not handled well. the entire hallway leading to several gates was blocked off for checking boarding passes and passports. it was not at all clear what was going on. no explanations were offered, and there was a huge crowd stuck in the hallway."
優點： "Overall the experience was good. Cabin crew helpful."
缺點： "while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons."
缺點： "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."
優點： "good flight"
缺點： "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."
缺點： "Comfort, service, food"
優點： "The entertainment and services of crew"
缺點： "The vegetarian food was not that good..it can be made better."
優點： "Excellent Service & On time Schedule"
缺點： "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
缺點： "They lost one of our bags."
缺點： "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."
缺點： "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
優點： "love the food and the crew service."
缺點： "Aircon could have been better. Someone got sick during the flight because of that."
優點： "same as my experience to Istabul, ths was a connecting flight, I saw their Ad in their inflight magazine, didn't know they were rated #1 6 years in a row. Was pleasantly surprised on how good they were. Comfortable seats, excellent on board service, food better than average, pleasant and professional staff. Try them, you won't be disappointed"
優點： "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
缺點： "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
優點： "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
缺點： "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."
缺點： "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."
優點： "Entertainment was Okay, and that was the best of it."
缺點： "Customer service gave us false information about delays, almost missed our flight. The check-in agent had to call for manager. And the manager told us if we didn't check-in online, they wouldn't have let us board our flight. The seats were cramped, the food is way worse than it was before. I doubt that we will fly with Turkish Airlines ever again."
優點： "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
缺點： "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
優點： "The overall experience was good but small gestures by crew can improve the same significantly."
缺點： "Crew slow to respond or non responsive even for a glass of water."
缺點： "I reported my bag was broken on arrival to Athens.. I reported it through fb but have not heardfrom you.. I only have the picture of the damage.. I did not see anyone to report this .. My flight was Sept 4 and arrived Athens sept 5"
優點： "Food was much better than a number of airlines."
缺點： "bathrooms got messy."
優點： "I am always pleased with Turkish Airlines service and I love that they still give the little extras. It makes me feel more comfortable and the earplugs are always welcome!"
缺點： "They messes up our special food order and served us meat!"
優點： "The gift bag they give to everyone is sweet and useful. Flight attendants are nice and friendly. Their food are ok. From Istanbul back to NY, the captain is excellent, landing is one of the best experience I have had :)"
缺點： "We ONLY have one carry on and one bag, no check-in luggage. On the way back to New York from Rome, total weight my carry-on and bag is less than < 20kg. They forced me to check-in my carry-on. As everyone know, my beautiful, new carry-on was scratched badly when I pick it up at NY JFK :("
優點： "Same as above"
缺點： "Same as above Very bad experience"
優點： "Crew service, choice of in flight entertainment"
缺點： "Discarding our original chosen seat assignments and assigning us random seats. Food was also below par."
優點： "Entertainment system was newer & good"
缺點： "Not managed properly. Didn't have any food available other than veggie pasta. Pasta was dry. Servers took too long to give food or drinks."
優點： "The crew on the plane was superb and service excellent"
缺點： "The ground personnel in Istanbul were rude and prevented us from boarding before the general boarding even through we were business class passengers. She made us wait till all economy passengers were boarded before permitting us to board the plane. When the business class passengers requested to know the reason she just said this the way she was going to do it. She yelled at the business class passengers for no valid reason. I have travelled business class and never been put to such humiliation!!"
優點： "Food and drinks and staff"
缺點： "Walking in the cold in Istanbul, not much leg room"
優點： "Friendly crew, good food, nice goody bag. Seats in the middle of the plane are spacious and allowed for a very comfortable flight."
優點： "Istanbul airport is absolutely terrible...worst in the world"
缺點： "My seat got changed without informing me- for a mother who occupied it before I even got to my seat. No space for my bag- the crew didn't help. I had to fight with passengers my self. Horrible experience"
優點： "Overall great experience."
缺點： "Choosing a vegetarian meal was not an option in the booking/checkin process. I have taken 8 Turkish Airlines flights and in only one of them apparently I was expected to have specified a vegetarian option. All other times a vegetarian and meat option was provided on board. So it was confusing. The crew still accommodated my choice and were able to get me a veg crew meal."
優點： "Lots of cabin staff and they are pleasant. New plane with very good entertainment system and choices. Good food."
缺點： "Very full flight with lots of children. Not the airline's fault but that detracted from comfort and ability to sleep."
優點： "great in-flight experience"
缺點： "the boarding crew failed to check passports initially, so was forced to make everyone at the gate get up and relocate to outside the gate, only to re-enter and get reseated. this was just poor planning."
優點： "I loved everything about this airline! First the fact, they used a B-777-300ER on this route, which is my most preferred aircraft! Next, they upgraded us to a class which is in between Economy and Business. But even otherwise, their economy is very good! Indian food was served which was very tasty and authentic! Inflight entertainment and beverages were also very good! Cabin crew was excellent! Could find NOTHING to complain, it is now my favorite airline!"
優點： "Food quality was excellent. We ordered Hindu Vegetarian meal and it was served warm and taste was very good. Lot of options for in flight entertainment including bollywood movies. Aircraft was clean and very nicely maintained and lit."
缺點： "Boarding process could be little more professional. Announcements could be little more clear as they speak in Turkish but not very well pronounced in English. It's not a deal breaker but helps everyone."
優點： "Standard flight and comfort."
缺點： "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
缺點： "The boarding gate has too little space and was chaos."
優點： "Plenty of room in both the cabin and the bathroom- more than we have ever experienced. Food was very good. Crew was outstanding"
缺點： "Boarding is chaotic for economy, with everyone mobbing around the entrance. Having people board in subsets, beyond just 1st class and people needing assistance would be helpful. It makes the entire airport gate areas hard to maneuver around for other people as each plane loads, and it stresses out the group waiting to get on the plane."
優點： "Live TV"
缺點： "Good quality"
優點： "Movie choices were great! The crew was very nice and accommodating."
缺點： "Uncomfortable seats, but that's a problem with every airline."
缺點： "The crew change the seat with a new boarding pass without my permission . They are not professional at all"
優點： "Crew we're very efficient and courteous."
缺點： "Seating comfort.The seat from Frankfurt to Mumbai was not very comfortable. The assigned seat didn't recline. Had to change seat but the old aircraft seating comfort was not up to business class mark."
優點： "Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED."
缺點： "50 minutes late"
優點： "Comfortable seats. On-time flight."
缺點： "Entertainment system difficult to use. Vegetarian food was mediocre at best."
缺點： "Food Seats"
缺點： "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times."
優點： "I did get my meal request for the 2nd leg."
缺點： "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."
優點： "It was a good flight. Crew, boarding, food were good."
缺點： "Very narrow seats."
優點： "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
缺點： "The entertainment system could remain active till the actual opening of the doors. Why not?"
缺點： "Rude staff and poor connection management. Airport sucks."
優點： "excellent service."
缺點： "I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector."
優點： "Crew was very nice, easy boarding"
缺點： "Horrible food, very small, cramped seats. The cabin was extremely cold, even with my jacket on."
缺點： "Less leg room"
優點： "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."
缺點： "Headphones not working properly in the whole economy class! Only one of the headphones was working... WOW, Lufthansa, never seen anything like this! Second serving of food was the worst I have been served on an airplane - a stale pizza. On a number of occasions I asked the hostess for a piece of bread and a glass of wine - she promised to be back and never was."
優點： "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
優點： "Not much"
缺點： "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
優點： "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."
優點： "A lot of drinks"
缺點： "One hour in late"
優點： "I liked the food - especially vegetarian options."
缺點： "There was very limited vegetarian food available, should have been amply available. The crew was running around to get more veg meals."
優點： "New planes but staff not friendly"
缺點： "Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks."
優點： "Quality of service, personable flight attendants, comfortable seats, decent food quality."
缺點： "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
優點： "The friendly crew were good."
缺點： "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."
優點： "Nothing, really nothing"
缺點： "Really never had less room in a seat!!!"
優點： "WiFi, entertainment and USB charging was good."
缺點： "Felt herded like cattle during the boarding process. No children's amenities as advertised. Children's meal was so-so. Adult meals had chocolate included, which children's meal did not have. Seriously?! The snack provided was all inclusive for adults and children and was way too spicy for my 6-year-old."
優點： "Entertainment and crew was excellent"
缺點： "One flight assistant seemed a bit gruff and impatient compared to the others . Also food was nothing special. We could have used more water offerings and trash pickups during the flight afterwards the cabin was a mess."
優點： "On time, helpful crew, clean"
缺點： "Not enough leg room"
優點： "Everything except food"
缺點： "My family took a flight earlier and my daughter complained about giving chicken to her although she was registered asian vegeterian. Same think happened to me as well. I was offered chicken even when i asked for asian vegeterian. When i asked to replace with vege option, the crew member replace with sea food, If this happens again, on my return flight, i am not going to let it go."
優點： "Good service, clean airy aircraft"
缺點： "Boarding in Munich not well organized for business class passengers as it could be"
缺點： "Lufthansa's customer service is terrible. The service agent who rebooked my flight said flight was FULL when there were several seats open. The lady charged me an exorbitant amount saying that the "flight was overbooked". I am NEVER flying Lufthansa again. In addition, I am spreading the word to family and friends who use Lufthansa to use another air carrier."
缺點： "The quality of vegetable roll served was absolutely not upto the mark. And when asked for an alternative such as a bread bun with butter .. that too was denied. For a long flight this small things make a lot of difference in the customer satisfaction."
優點： "Crew crew crew. Great crew. Food Entertainment"
缺點： "Size of seats too small in economy Leg space narrow"
優點： "Prompt boarding and takeoff, comfortable seat, good service and food."
缺點： "I did not like the fold-out tray as well as the fold-down tray, no personal screen for the first row."
優點： "Staff was very good, plane was clean"
優點： "We purchase extra leg room seats which turned out not to be available. The crew understood our frustration and upgraded us to premium economy. Many thanks!"
優點： "The crew was very nice and the brand new airplane was pretty awesome too."
缺點： "The whole boarding situation was horrible. Calling it out and have everyone stand in line,not by zone's,EVERYONE... Just to tell us all that they are not ready yet. Take off had a 45 minute delay which resulted in us barely making our connection,having to literally run through the whole airport with our kids. But our luggage didn't make it to Montreal so we have to go back today and pick it up."
優點： "The crew member Lena was fantastic, everything else was as well. Had restful sleep."
缺點： "Not all lounges have showers, had to go through security three times going back and forth between lounges."
優點： "Ditto what I wrote above for Lufthansa."
優點： "The lounge dedicated for just the two gates made boarding very easy"
缺點： "I had to wait an hour for my bags because they were not priority tagged. Your crew ignores passenger calls. No one came to me for half an hour when I pressed the call button at least 25 times. I finally had to shout out to one of them who was passing by"
缺點： "The Terminal C at Frankfurt airport is hideous and the boarding does not follow any groups and you see huge lines of people lined up way before boarding time."
缺點： "I had requested vegetarian food. They ran out of it. All they offered me was bread, butter and cut fruits. They informed they ran out of vegetarian food. I told them for a flight to India where 60% of the passengers are vegetarian, how could they do that. They were very cold about that and didn't care much. Just because I am of Indian Origin they treated me like that. This was very wrong of them. This incident happened during lunch time. At dinner time they came up with proper vegetarian food out of nowhere and offered to me and other few passengers to eat. How did this food come now? When it was not there for me and many other passengers during lunch time. This is totally ridiculous coming from International career like Lufthansa. I have voved that I will never travel by Lufthansa again!"
豁免更改費用。 搜尋到 羅納瓦拉的彈性機票