優點： "The service was outstanding! All of the flight attendants were amazing!"
優點： "Crew will try there best to help you in anyway"
缺點： "Missed my connection so lost bags . Took 2 days for them to get to me."
優點： "Crew was okay"
缺點： "Did not get the food I chose. Seats were not clean and clumsy"
優點： "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
缺點： "For a premium economy service, it was really good."
優點： "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
缺點： "Nothing Better than average flight"
優點： "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "More space then previous flights. Attendants very pleasant and helpful."
缺點： "Ran out of the food choices by the time they reached me. Had to make do with what was left."
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
缺點： "All good"
優點： "Singapore airline is amazing, great service and quality entertainment."
優點： "Boarding was great. Staff was cordial. Excellent flight."
缺點： "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
優點： "crew very helpful with seating service on board also good"
缺點： "head phones for entertainment very uncomfortable Food not to my taste"
優點： "Great service."
缺點： "Disinfectant smell."
優點： "Boarding was good and the flight time was shorter than expected."
缺點： "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
優點： "Spacious and comfortable bed."
缺點： "The food wasn't that great. Average at best."
優點： "Seats more comfortable than premium economy, staff more helpful!"
缺點： "Food was ordinary"
優點： "The trip was uneventful, with the usual excellent service."
優點： "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
缺點： "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
優點： "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
缺點： "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
優點： "But I got to take Qatar airline and the service was great"
缺點： "Almost missed the flight, havent noticed the passengers in prior"
優點： "More leg room than other airlines, superb service and excellent food!"
優點： "Not much"
缺點： "Not as good as they were once"
缺點： "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
優點： "Priority line for boarding and security, reclining seats, foot stand"
缺點： "Priority boarding not available in India, food and food choices and lackluster service"
優點： "great service"
缺點： "too long"
優點： "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
優點： "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
缺點： "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
優點： "Efficient boarding and arrival"
缺點： "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
優點： "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
優點： "SQ always has top quality service and that came through today."
優點： "Consistency of service, efficient"
缺點： "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Food, entertainment, cleanliness of the restrooms"
缺點： "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
優點： "Attendants are always nice, flight is always smooth."
優點： "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
優點： "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
優點： "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
優點： "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
優點： "The food was great!"
缺點： "The announcements coming from the boarding crew were not clear or hardly under stable."
缺點： "the gates the time intervals and the connections..."
優點： "We love travelling Singapore Airlines and always try to travel with them if we can"
優點： "Movie selection, very helpful crew and good quality food."
優點： "loved the hot towels and the entertainment provided"
優點： "Comfortable seats."
缺點： "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
優點： "On time departure and take off. Smooth landing."
Too much security checks, front desk or Turkish airlines at Pakistan karachi airport are horrible!!! They will try to rip you off!! Take out money from you!!
優點： "Crew was amazing and flight was comfortable"
缺點： "Great flight"
優點： "High end crew"
缺點： "Food and spaces between seats"
優點： "Food, Entertainments, travel kit as well as flight crew made it a delightful experience."
缺點： "Checkin agent at the SFO airport was kind of obnoxious."
優點： "Nothing your flight was cancelled I will put a claim to refund"
缺點： "Nothing your flight was cancelled I will put a claim to refund"
優點： "Crew were nice and friendly"
缺點： "Better seats and entertainment system As usual Turkish airline was late in departure"
優點： "Cabin cree was helpful"
缺點： "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
優點： "Everything was awesome!"
缺點： "Nothing really."
優點： "Crew was very good and the food excellent."
缺點： "Seat space is a little small."
缺點： "The Ground crew didn’t know how to add a bag"
優點： "The crew is friendly, efficient check in and boarding. Food is pretty good."
缺點： "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
優點： "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."
缺點： "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."
優點： "High quality in.Biz.Great selections of food but wine a little scarce"
缺點： "More wine"
缺點： "Boarding crew were rude and unhelpful. They didn't check IDs which became evident when a passenger complained his passport was missing and the plane had to return to the gate so he could go back into the airport to find his passport. Had it been checked before getting on the plane we could have spared everyone the hour delay. really this was is the worst service ever. Avoid."
缺點： "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
優點： "Meal service on a short flight"
缺點： "This was a connection flight to telaviv, but I still had to go through security again. On top of that, once through security there was no food or drinks available while waiting to board."
缺點： "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."
缺點： "had to go 6 times through securety check, had to get out of the airport, and then a bus had to take all the passangers to another terminal. it seemed as the airport staff was not aware that there is a connection flight."
優點： "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
缺點： "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
缺點： "The breakfast was poor & frozen ."
優點： "Not like at all"
缺點： "Not like food not like service"
缺點： "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
優點： "Same as from London to Istanbul"
缺點： "Same as from London to Istanbul."
優點： "Good food"
缺點： "No movies"
缺點： "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
缺點： "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
優點： "Service, Food, Crew, short announcements, boarding, entertainment"
缺點： "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
優點： "The boarding and the time taken was all fine."
缺點： "The food was served really late because of which I got a headache."
優點： "This was my firsth fly with this company and I was sorprice. This was wonderfull.Very good food, exelent. On line news."
缺點： "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
缺點： "Movie sound was so poor it was difficult to understand the dialogue."
優點： "Good food and excellent service from the crew."
缺點： "They lost my baggage.i got 7lb of red caviar .My red caviar deteriorated.i spend 50$ per lb which is 350$ total and Turkish airlines agents didn't help me find my luggage .in the end they pay only 100$ back for my caviar even when i tald them that i spend 350$ total . It is was Flight from Chicago to Ashgabat"
優點： "As before, as far as airline food goes, Turkish has above average meals."
缺點： "This flight was delayed by two hours and there was no representative from Turkish airlines there to answer questions. Again for someone 6'2", this plane had seats a little smaller than usual. On the way out, my knees never hit the seat ahead of me, this time they were constantly up against the back of other seat. Also this flights entertainment controls were terrible, constantly went back to home page while trying to select movie."
缺點： "According to the menu we were supposed to have a choice of chicken or eggplants. When it was my turn - it turned out that there was no chicken left. Fine. Eggplants with some kind of lasagna. This lasagna was just old! Old and dry. And cold. It was definitely not fresh. I asked to warm it up. Got another one. Which was not better actually. That was really annoying. Only after one more complaint I was offered some kosher (and now really good) meal instead."
缺點： "From the moment we boarded until we arrived home he trip was a disaster"
優點： "The crew was very nice and accommodating. The seats were comfortable."
缺點： "There was no order or control when we got to the gate. Three lines were converging on one to get to the gate and no one from security or the airline was trying to have order."
優點： "Thank you for managing wheelchair assistance at Istanbul."
缺點： "We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate."
優點： "For economy... seats were comfortable, great entertainment system, very good food with ample portions, very good service, good size bathrooms. One of the best experiences in economy for me and my wife (and we were on two Turkish flights for a total of 20 hours!) - and we travel alot!"
缺點： "Nothing to mention - was very happy with this trip."
缺點： "FROM TEL AVIV WAS BAD, LATE, NO KOSHER FOOD, MISSED CONNECTION. TO TEL AVIV OK.. BUT VERY LATE HOUR AS SCHEDULED."
缺點： "Groud crew told the passanger off. You want to fly sit down now."
缺點： "Connection was too long to Dubai"
優點： "Food & metal utensils,, courtesy, 5-star hotels on my two 14-hr layovers with meals as appropriate.,"
缺點： "Being asked to raise my seat back so that I woman behind me would find the positioning of her magazine more comfortably read. The space was mine. I am 78 and need all the backward lean (which is not much in economy) for my back that I can get. I finally said so. But my discomfort should not be asked in such a case....when at first I though it might have something to do with some expected chop or the like."
優點： "Care and attention the flight attendance showed."
優點： "flight was on time helpful staff nice meals"
Weather :0( 2-hour delay on the tarmac
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
缺點： "The seats were uncomfortable."
缺點： "Sits not suitable for long distance travel"
缺點： "It would have been great but they ran out of Buffalo Trace halfway through the flight - or that is the line from flight attendants"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Orderly, quick, ontime boarding"
缺點： "Not being able to bring a carryon."
優點： "Short and sweet"
缺點： "Delayed due to ice"
優點： "Staff was on point!!! Awesome"
優點： "Nice flight. Easy check-in and boarding, friendly staff"
優點： "Da food, seat"
缺點： "Da Music"
優點： "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
缺點： "Seats do not recline"
優點： "Not a thing! Except that the flight landed."
缺點： "Hated the entire flight. It left late. They lost my luggage. The flight was overcrowded. The crew was rude. I didn’t get my correct aisle seat assignment as requested. I’m all and have long legs. United is the WORST airline to fly. I have had previous bad experiences with United, but this was the worst. I will not fly United EVER again if I can help it."
優點： "I finally got home."
缺點： "Because of the delayed flight from Munich, I missed my connection to RDU. When I arrived at the gate minutes after they closed the door, they did nothing to help. The gate agent directed me toward the United help desk, which in turn did nothing. After telling me it was not their problem because the delay was Lufthansa's fault, they finally gave me a telephone number to call Lufthansa. That number, as it happened, was incorrect."
優點： "Attendants were nice"
缺點： "Made me check my carry on to destination when lots of people had carry one same size as mine"
優點： "Boarding was efficient and crew was friendly on Christmas Day."
缺點： "Economy plus slimline seats are uncomfortable, thankfully the flight was only 1.5 hours. No beverage service due to turbulence."
優點： "Crew ROCKED!"
優點： "I liked the check-in and waiting area at the airport."
缺點： "I did not like that we had to walk so much to the new gate assignment."
缺點： "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
缺點： "It was boiling hot on this flight."
優點： "Nice crew."
缺點： "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
缺點： "Forced to gate check rollerboard for no reason."
缺點： "Crew, timing"
優點： "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
優點： "It was on time. An incident was handled well."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "I checked in my free bags with with my united access in the check-in counter, no issues. I stand in the gate line for Premier access and the gate crew lady asked me to go and pay for a carry on bag in a very loud voice and asked me to get out of premier access line. When I asked her to take a look at my premier access status, she said stop yelling. Then another man in a suit walks in and first word out of his mouth is not an apology, but a threatening "Don't yell". I just kept walking away from this unqualified person lest it goes out of control. United needs to do a lot better. Just because these gate crew people feel stressed out, they should not take on innocent travelers. Instead of putting a customer under a defensive position, they need to learn to respect the customer. United is training their crew in a wrong way.."
缺點： "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
缺點： "The business class seats are worn and the entertainment options are very limited compared to Delta."
優點： "Crew are nice and friendly"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew was nice"
缺點： "The delay after delay, the chaotic boarding"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "It got me to where I was going."
缺點： "Had to pay extra for entertainment."
優點： "Smooth flight and on time great customer service"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
缺點： "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Nice seats and lots of space"
缺點： "Rude crew on board"
優點： "The seating is cramped."
缺點： "The flight was delayed."
優點： "I did not like anything about this experience. Sent young man Spanish speaking only. Wrote a note and called the airline. He missed his flight. No one helped him."
缺點： "Sent young man Spanish speaking only. Wrote a note and called the airline to inform about language barrier. Gate changed. No one helped him.He missed his flight. was missed inform how he could be accommodate."
優點： "Good and frequent updates on delays and changes."
缺點： "No reasons for delays."