缺點： "Leg room in economy is just tight"
優點： "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
缺點： "Screens were better on the flight from Vancouver to Taipei."
優點： "Kind workers and excellent food"
優點： "Friendly crew. Good entertainment options."
優點： "Friendly and attentive flight attendants."
缺點： "Food and quality of entertainment screen for economy."
優點： "Excellence in crew's attitude, promptness in service, very courteous."
缺點： "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
缺點： "Food can be better"
優點： "Excellent customer service with every question"
缺點： "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
優點： "Crew excellent"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "The meals are very good and tasty, good portions."
缺點： "The economy seat is OK but too distance between seats could use extra inch."
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "Going to Taiwain food is good but going back to LA it sucks"
優點： "Like everything but the seats. The flight attendants are amazing."
缺點： "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
缺點： "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Great flight, plane &crew"
缺點： "Nothing was bad"
優點： "Comfortable and relaxing!"
優點： "Transit was smooth and efficient."
優點： "I like the boarding styles and the crew"
缺點： "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Always very nice great crew always I've made the flight 3 or 4 times now"
缺點： "Still a little bit nicer if we had a bigger selection of movies"
優點： "Excellent condition of Aircraft"
缺點： "No entertainment during the flight."
優點： "Everything is good & went fine!"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "They operate the Airbus A350, a nice very modern plane on this route"
Stuck in the plane for over 3 hours. No updates from the crew.
優點： "No one was sitting beside me."
缺點： "Better snacks"
缺點： "Seats need to be bigger (wider)"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
優點： "We were early. We sat together"
缺點： "Too strict on check in baggage weight"
缺點： "Sits not suitable for long distance travel"
優點： "Very little"
缺點： "Flight delayed, updates were poor, plane took off and landed again, further delays, more poor information, then when we landed no one was on the Customer Service desk."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "A smile from the flight attendant and something other than pretzels in first class."
優點： "The seats had more legroom on this small 2+2 then the 3+3 we connected from."
缺點： "No entertainment as we were unable to download the app needed and had no notice before we went to the airport. Because small plane and length of flight only snack items available and our connection was late getting us there and left us no time"
優點： "Da food, seat"
缺點： "Da Music"
優點： "The process of boarding seemed very organized compared to other flights . The staff was friendly"
缺點： "I wish they had a different type of water but overall it was a good flight"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Customer svc was able assist us so we can all sit together since our original seats we were all separate."
優點： "The flight was short."
缺點： "Felt cramped and"
優點： "Attendants were great"
缺點： "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
缺點： "Whether it is Kayak or Swiss, you should warn passengers they can't enter Kenya with a passport that expires within 6 months. I had to miss my flight and get a new passport before I could fly."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The leg room on plane was great."
缺點： "Boarding was very unorganized. They did not have enough room to line up people for organized groups. People were cutting in line, walking up in front, where as people had been in line for half an hour. they need more clarity and staff to help with this."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Are the rows getting even smaller?!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "Not enough personnel at check-in area generates long waiting timenifnyoubneednassistance."
優點： "Other than being extremely late, business as usual"
缺點： "4 hour delay, missed my dinner event, no compensation, not even a drink."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Flight 5022 was delayed 1 hr leaving SBP due to flight arriving late. Very little info was relayed by airline staff about the reason for or details of the delay. This delay caused me to miss my connection in SFO and be rebooked to a later flight, which was also delayed over an hour."
缺點： "I was delayed for 6 hrs"
優點： "Food and service we're excellent! New plane, very comfortable seating and easy to use entertainment system"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Boarding process was efficientt"
缺點： "Plane circled around for 30 min with no update from pilot. Luggage took 35 min to arrive."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "I was moved to business class after an ordeal but the extra room was nice."
缺點： "I came down in a wheel chair and noticed my ticket had me in an exit row. When I asked to be moved, the women behind the counter had an attitude. Many of the customer waiting to board noticed. Next she started boarding the plain and I had 3 people ask if I needed to be pushed down and they would help. She barked at us that someone was coming. Once inside I asked for help getting my plug into the outlet because I wasn't able to make it fit. The crew member told me to keep trying. Because I never could get it in, my computer and phone wouldn't work. So I figured I would purchase one of the entertaining units but none was offered. It made for a very long flight. When leaving the plane, the other crew members were very helpful and even the wheel chair attending me was a delight. I was on flight 1977 from Houston to Seattle on November 7th. I usually fly twice a month for business. After my ordeal, I will use other airlines."
缺點： "Short flight everything was fine"
缺點： "The trip was fine. No complaints."
優點： "Friendly service, very professional."
缺點： "The seat back in front of me had not been cleaned. Had soda all over it. I didn't really care tho. Had to sit in worse places."
優點： "Everything about my experience"
缺點： "The pilot should speak louder in his announcements"
優點： "Boarded on time."
缺點： "Cramped seats."
缺點： "Nothing in.patticular"
優點： "We left five minutes early and arrived a half hour early."