- 索諾瑪沒有大機場。 而需要由舊金山國際機場的機場提供服務。
- 想找飛往索諾瑪的便宜機票？25%的用戶找到以下價錢或更便宜的索諾瑪機票：台北 臺灣桃園國際機場出發單程NT$ 11,207，來回NT$ 13,986, 台中出發來回機票NT$ 16,676, 高雄市出發來回機票NT$ 16,824
優點： "I had only 30 minutes transaction time at Busan airport, and was not sure that I could catch my plane. The crew at the airport were very helpful, and a lady brought me to the security gate, and run out and checking in for me. With their help, I was able to catch the planes and arrived my destination on schedule. Thank you so much."
優點： "The upgraded seating."
優點： "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
優點： "Plenty of legroom and nice updated interior."
缺點： "No complaints this time."
優點： "what did you like? 1. Food and snacks were good. They gave a crispy chocolate that was really delicious. 2. friendly 3. good looking flight attendant always improve the flight"
優點： "Everything good except the food"
缺點： "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
優點： "The snack stand near the bathroom area during the long flight is a nice touch."
缺點： "Staff wasn't helpful for neither help us to check in earlier so we don't have to wait in the lobby for 4 hours nor getting two seats together for my wife and I. They apologized but don't think they felt sorry AT ALL."
優點： "They arrived 30 minutes early!!"
優點： "The staff was superb, very helpful. When I asked an attendant to help load my carry on into the overhead bin, she was prompt and happy to oblige. The food was excellent, service exceptionally courteous and professional. Announcements were in Japanese and English."
缺點： "I was in economy so of course there was not too much space for me, but I was OK. The other passengers were all very polite and understanding. The entertainment was so-so: not much selection of movies offered."
缺點： "I was a bit skeptical about arriving at 5am, but other than feeling a bit sorry for the person who picked me up - I could maximize my time in Japan. I love flying with JAL!"
優點： "- spacious - great service - good breakfast"
缺點： "- middle seat. - just sandwich for dinner"
優點： "The cabin felt more spacious and bathroom was clean. Arriving Haneda Airport was much convenient for me."
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
缺點： "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "Staff and service good"
缺點： "777-300 plane business class very old and tired"
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "服務 電影 雪糕"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "stewards very polite"
缺點： "seats uncomfortable"
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
優點： "Very comfortable"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "crew was very polite and everything was smooth."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "flight attendant in business not as nice as sfo to narita"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "Treated with respect and calmness."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
優點： "Cabin crew provided great service!"
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
缺點： "There was no information about connecting flights before landing."
缺點： "Missed connecting flight due to delays from first flight"
缺點： "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
缺點： "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
優點： "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
缺點： "No personal screens, and the United flight crew seemed very impatient with me and others."
優點： "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
缺點： "The Price."
優點： "Boarding was fast. We almost missed our flight! Be prepared for security, immigration, then shuttle to your gate. Don't get distracted by the good cheap eats, and omiyage!"
缺點： "United Food for international flights is not that good. I've had better with Delta."
優點： "Crew was polite."
缺點： "No in-seat screens. Wifi-based entertainment system makes sense but is buggy and makes it hard to watch a movie all the way through. Also, no power for keeping device charged while using the entertainment service."
優點： "Crew were extra polite"
缺點： "Two-hour delay nearly caused me to miss connection"
優點： "Outstanding service both from the ground crew as well as the crew on board. My boyfriend got food poisoning at some point before the flight and started to feel terrible and the flight crew took good care of him."
缺點： "The plane was very hot once the meal service was over and they wanted folks to sleep."
優點： "Staff was courteous, comfortable flight"
缺點： "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
缺點： "Vegetarian Meal was poor."
缺點： "The 747 still hasn't been retrofitted with screens on the backs of every seat. The food was not great either."
缺點： "movie choices were poor and picture quality bad.."
優點： "Boarding and flight punctually. Boarding systematically. Crew members polite."
優點： "Little more leg room!"
優點： "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
優點： "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
缺點： "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
優點： "Left on time arrived early. Staff excellent."
優點： "Food and drinks, service of the crews."
缺點： "Flight delay of 20 mins."
優點： "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
缺點： "Seat was a touch faulty"
優點： "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
缺點： "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."
優點： "that is great flight. I'm very with fight"
缺點： "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
優點： "The crew was very friendly for a change"
缺點： "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
優點： "The food - best in the sky"
缺點： "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
優點： "On time"
優點： "Usual Cathay high standards - which is what one expects."
缺點： "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."
優點： "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
缺點： "The lack of content on the entertainment system, quickly ran out of movies to watch"
優點： "Comfortable seats, clean toilets, great service"
缺點： "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."
優點： "Friendly staff"
缺點： "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
優點： "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
缺點： "Same reason provided for Sydney to Hong Kong flight"
優點： "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
缺點： "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
優點： "What a difference after getting off BA! Staff wonderful, always happy to help and always a smile. PE seats on new A350 are great, although too much cheap, hard plastic on seat back. Very comfortable with great pitch. Food exceptional and beautifully presented. Dim sum for breakfast was sensational. Pier Business class lounge breathtaking, with several large rooms with different food options, served to you - the fresh made noodles a must - and a staffed, well stocked bar. Absolutely gorgeous space."
缺點： "Surprised (and first time on Cathay I've seen this) toilet was revolting towards end of flight. Movie selection disappointing, as not many new releases and not all that many others."
優點： "Great crew, quick boarding"
缺點： "one of the cabin crews threw the meal to me :("
優點： "Good collection of entertainment options"
缺點： "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
優點： "Crew was genuine and proactive in helping passengers"
缺點： "Food portion too little"
缺點： "Food was awful. Plenty of options but tasted cheap. Felt like flying on a budget airline"
缺點： "The food was simple and not enough for Cathay Pacific standard"
優點： "We liked the cabin crew services, which were great and attentive. The food and beverage services were also excellent, with the food tasting delicious and visually appetizing. Entertainment system and movie choices were updated and varied."
缺點： "The baggage allowance was atrocious at just 20kg, when all other airlines already have much greater baggage allowance. Even though the baggage allowance has been updated to a higher amount as of September, their system still tagged on the 20kg amount to the date of ticket purchase."
優點： "Cabin crew always smiling and helping out"
優點： "For the reasons stated above, we did not travel to Perth on Cathay Pacific. However, the Cathay Pacific staff were very helpful in organising our rescheduled flight with Air New Zealand."
優點： "The seats are comfortable enough though they felt dated and had less space between the seats thank Air New Zealand."
缺點： "The service was quite frankly bad. We felt as if we were in a forgotten zone between two curtains sandwiched between business and economy. There was no dedicated staff for premium economy and this may have been part of the problem. There were only six passengers in Premium economy yet at meal time our choice wasn't available. We were offered meals from economy as an option. Getting any service meant having to use the call button because the staff rarely popped in to see if we needed anything. I've never used the call button so often in one flight. Friendliness came across as a forced response to our queries and at times even that wasn't masked so well. Drinks were served in plastic cups instead of real glass (like Air NZ) and filled nearly to the top...practically a tumbler of wine. Not very classy. We were forced to use the economy toilets instead of the business ones (like Air NZ). Overall we felt that Premium Economy on Cathay was economy with a wider seat with the exception that the services was worse than our economy trips with Cathay. This was a huge disappointment especially when compared with the first leg of our trip with Air NZ which was outstanding. We are not keen to fly Cathay again but unfortunately we'll have to on the way home."
缺點： "the flight was delayed 1.5 hours before boarding. After flying for around 2 hours, they decided to turn back due to the flushing system was not working in the toilet!!!!!!!!"
缺點： "Terrible food."
優點： "The flight was very pleasant and the crew exemplary."
缺點： "The flight was delayed by over 3 hours and I just missed check in for my connecting flight. I was not allowed to board by British Airways. Unfortunately this was a separate ticket and resulted in me having to purchase a new ticket at a very higher cost. While I accept the delay was beyond Cathay's control I would have make the check in on the connecting flight in time if they had provided assistance in transiting through the airport. Unfortunately no help was provided and after I missed the check in and spoke to the Cathay Pacific representative they only advised me I would have to find another flight."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
缺點： "The food was salty."
優點： "Comfortable flat bed, good food, and very good care by the stewardess (esp Irene?, not sure of the name)"
缺點： "Entertainment. Would prefer more documentaries and more South Asian music."
優點： "The entertainment was top notch but the screen was too small compared to the likes of Emirates and Singapore. White wine was fantastic"
缺點： "The crew appeared disinterested in their work and kept minimum contact with passengers. Meal quality and quantity was poor. Singapore excels in these areas."
優點： "I like the way they give us space and not try to wake us up for serving food."
缺點： "However also when I alone with 3 years old son, when i need help and having too much to carry ,they also seems not helping at all."
優點： "The food is a good standard and plenty of it. The drinks (wine, beer, fruit juice, tea and coffee) were free and plentiful. The seats are a reasonable size and recline well."
缺點： "The volume of the entertainment system changes every time there is an overall announcement from the aircrew or pilot. You have to turn it down or up again each time. As the announcements are in both English and then Chinese you have to do this a lot. The seats have a head rest section (as all airlines seats seem to do) that pushes your head even further forward meaning you get the dreaded head bobbing scenario when trying to sleep. When will airlines fix this problem.. its really easy to fix.. make the top of the chair thinner and further back in the upright position."
優點： "Great seats, good legroom, neck is adjustable in the seats and very good entertainment"
缺點： "The crew was a bit forgetful and the boarding could have been a bit better, they gave FRUITS for dessert in the vegetarian meal instead of ice cream!! Fruits are not desserts!!"
缺點： "Badly delayed without a clear reason"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "Service by the cabin crew was excellent."
缺點： "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
優點： "Seat 31A"
優點： "Flight crew services are good"
優點： "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
缺點： "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
優點： "The shuttle from terminals 3 to 2 could have been more organized. The sign says they leave every half hour, but they were waiting for 2 more passengers to arrive which made the wait almost an hour. Our flight was scheduled to board at 9:15 and they weren’t going to depart the shuttle until 9. We we’re panicked because we still needed to go through customs. They ended up leaving earlier after we talked to the reps for a bit. We made our fight but wow that was stressful."
優點： "on time."
缺點： "seat spacing/legroom too small. food sucks."
優點： "Service was good"
優點： "The prompt boarding and courteous staff."
缺點： "Flight was delayed. At least this time they sent me a notification via email. On the flight from SFO to Manila, the flight was cancelled and we had to be reaccommodated the next day and I wasn't even notified that that was going to happen."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "It was several hours delayed, they finally boarded us, then told us they were closing the airport. They kept us on the place for another 2.5 hours while they were trying to figure out what to do. By time they let us off the plane it was 3:30 AM. Took another 2.5 hours to get our baggage back and another 1.5 hours to get the flight refunded. I travel weekly, and this has been the worst airline experience I have had so far."
優點： "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
缺點： "See above."
優點： "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
缺點： "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
優點： "Very attentive"
優點： "The price is quite competitive. That is my only reason to choose Philippine Airline."
缺點： "In the Manila Airport, once you entered into the waiting area, it would be a hassle to go to the washroom, for you have to go through the security check lineup again to go back to the waiting area."
優點： "Vwry pleasant flight"
優點： "The food was better."
缺點： "The flight got delay for 1 hour."
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
缺點： "Flight delayed for about 2 hours"
優點： "Enjoyed my round trip flight on Philippine Airlines. It was beyond my expectation. Flight crew were very courteous and friendly. I would fly with this airline again"
缺點： "Cluster of passengers waiting to go through boarding the plane at the gate"
優點： "the seats were comfortable and the staff was very nice"
缺點： "i was business class and had to wait to board for 60 (YES SIXTY) passengers in wheelchairs to board first. And most of those people were ambulating fine before and after. I believe they should have a doctors note. Apparently this is the norm with this airline in Manilla."
優點： "They fed us like no other , and gave us tooth paste airlines cab learn from the"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "The crew was very helpful and friendly"
缺點： "Online check in and seating was not available so we had a hard time at the airport check in desk Flight was 1hr delayed"
缺點： "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
優點： "Service and movies"
優點： "Movie selection"
缺點： "Time to exit plane"
優點： "I like that a USB port was available to charge my devices."
缺點： "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
優點： "When you check in your flight from San Francisco to Manila it is very hard to get the seat assignment ahead I'm not sure why people are always nice when checking-in"
缺點： "It's impossible to get ahold of a live person when traveling if you do not go to the airport to speak to somebody who can't seem to get anybody to pick up the phone I don't know why"
優點： "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
優點： "Excellent flight... No complaint"
缺點： "Crew ver attentive but since it's an evening flight, I had perfect sleep"
優點： "Basic airline services were provided"
缺點： "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
缺點： "Always delay never been on time"
優點： "When it ended"
缺點： "Staff was always blowing by me my food was either opened and rough or only got the worst part of the meal . I got ran into numours times the head phone jacks in seats didn't work so couldn't even listen to movie when we told some one they just offered new headphones"
優點： "Good service."
缺點： "only a delay ."
優點： "Direct flight"
缺點： "If you are transiting flying with kids- avoid this carrier like plague. My 10 year old threw up- had air sickness while take off and they offboarded us saying they will keep us for observation. We didn't realize that we would not be able to get tickets on the next flight as it was sold out and the ground staff would want to fleece us for fare difference etc etc. I was traveling alone with 2 kids in a foreign country where I had never beem before and the airline ground staff were horrible. I went through hours or stress and eventually when I broke down in stress they accomodated me on the next flight. I wouldn't recommend traveling with this airline if you are traveling alone with kids."
缺點： "Budget air because knee space is very tight."
優點： "Straight flightl"
缺點： "Lousy food and mediocre service"
優點： "On flight experience is very good, nothing to complain."
缺點： "When waiting for Flight to SFO in Manila, I don't like it. Too crowded, and also there is NO drinking water in the Manila airport! I have to use US Dollar to buy a water and then keep some Pisel in my porket as exchange. If they can have bigger airport for waiting guests, that will be much better! Waiting for bording is taking too long also."
優點： "The crew - Very pleasan, courteous, always with a smile"
缺點： "Boarding, so disorganized."
優點： "Staff was friendly"
缺點： "Manila airport needs quite a bit of improvement"
缺點： "An absolute mess from start to finish. Delays ranging from two hours to 24 hours, employees lying to us at every turn. Was supposed to be a quick layover in Manila en route from HK to SF. Turned out we got in 15 hours late and had to take FOUR flights to get there. (And that was the better outcome - they wanted to delay us 24 hours till we argued!) Never, ever, ever flying Philippine Airlines again. Kayak should put up a warning about the frequent delays/general uselessness of this airline and customer complaints."
優點： "Fast 10 Hour Flight Good Food All Crew Members Celebrity On Board"
缺點： "The kid sitting in front of me..."
優點： "1.) I had 3 seats all to myself. 2.) Nonstop flight 3.) Food"
缺點： "1.) The way one of the crews handled a difficult passenger. Needs re-training on customer service. 2.) Bottled water upon check-in not allowed to be brought onboard. And crew only provided water during meals. One can ask but it's better to do a water round in-between meals like ANA. 3.) Poor boarding process. First announced back rows wld board first and so on. But when boarding started, was a free-for-all."
優點： "The crew was friendly. The food was decent."
缺點： "Manila is terrible for layovers. You must talk to transfer desk and be personally escorted to stay in the terminal and avoid having to reenter the security area. They literally have to process and put every connecting passenger into an elevator -- avoid close connections! Yet if you have a long connection, the terminal has no restaurants or bars, only a couple stands/stores. To make things worse, none accept credit cards. Water is not drinkable and the only way to buy a water is with Philippine Peso or US dollar bills in great conditions (that's right, the dollar bills we had were 'too dirty'). You will get change in peso."
優點： "The food and entertainment was reasonable."
缺點： "I have written a review to the management of Philippine airline and talked to a representative from Kayak, but this trip was extreme to frustrating and me and my fiancé received the worst customer service from Philippine airlines. I would never come back to this airline and I am waiting for the airline to contact me back for my refund."
優點： "Everything was precise and on time from the boarding to landing... Everything was great... The crew was comforting and friendly... The food was good and the entertainment was awesome... There's a lot of movies and games to choose from... The GPS on the entertainment system was amazing as it tells you where the plane is in the world... It also gives you information such as your flight time and duration to air speed and elevation..."
缺點： "The turbulance... But that's not the airline's fault... Although I will say that our trip back to San Francisco, the pilot was a bit harsh on the landing while the trip to Manila, the pilot was amazing... It was smooth as silk landing in NAIA..."
缺點： "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
優點： "On time"
缺點： "No leg room, hot plane, airline staff is friendly but clearly bored."
優點： "Good free entertainment. Thanks."
缺點： "No good free snacks. Only free drinks."
缺點： "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
優點： "Flight on time. Crew were pleasant."
缺點： "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."
缺點： "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
缺點： "The plane was freezing and made me very uncomfortable! I asked the flight attendant for a blanket and she told me no. Even though I saw some in first class.... I would have purchased one. It was very hard for me to fall asleep because of how cold I was. Comfort is one of the main things I expect in a 4 plus hour flight."
優點： "The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good."
缺點： "Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia."
缺點： "Due to the delay which caused us to miss our connection we had to get a hotel, which we had to pay for. It also caused me to miss work the following day."
優點： "Thank you for the new, comfortable plane"
缺點： "No IFE on 6 hour flight."
優點： "Things went ok"
缺點： "The plane was old"
缺點： "Flight didn't exist"
優點： "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."
優點： "Flight delayed due to no pilot or co-pilot. Did not land til 2 a.m. I hate American airlines. Their planes are old, there is no entertainment, the seats are like sitting on a board"
缺點： "Three separate delays before boarding (boarded three hours late), then another 45 minute delay after boarding to "recalculate" due to fuel burned while sitting at gate, then nonstop announcements and dinging for the 30 minutes during & after takeoff, no screens or outlets, old and uncomfortable seats"
優點： "Flight Attendant Sullivan added humor and attentiveness to flight"
缺點： "The flight was cancelled and no reason was given. I had to buy new flights on Southwest and ended up having to pay an extra $200 in order to get home for work on Monday."
優點： "Comfortable seats. Flight left on time"
缺點： "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
優點： "Everything. I was amazed and extra appreciative that my checked bag made what turned out to be a very tight connection! Thanks!"
缺點： "Everything was great. I would like to connect that it would be nice to have a not applicable rating option for food and entertainment as they are often not applicable but having to choose something effects the overall rating."
優點： "This leg of the trip was not packed. There was an empty seat between me and the person next to me"
缺點： "This flight was 6 hours. It did not have frontal entertainment, which was not pleasant. They did not offer blankets. The plane was cold as I boarded the plane. I asked for a blanket and was advised they didn't have any. I was so cold the entire flight that I still have a cold due to the flight. I froze the entire flight. I stuffed my arms in my shirt and let my hair down for warmth. Also, I learned my lesson. Pack my own blankie for comfort. I checked my carry on in Aruba due to overhead capacities. My bag had my sweatshirt and the blankie Delta bankie I acquired when I flew from SFO to ATL."
缺點： "We were delayed by a mechanical then we waited another hour after that until they finally decided to take some people off because we were weight restricted. Then we waited another hour while they changed their minds and brought us back to the gate to get the people back. Then when we got into SFO at 1 am we had to wait because they had another plane parked at out gate."
優點： "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
缺點： "See the pro section it won't let me copy and paste into the con section."
優點： "Service was outstanding, stewardess was funny, plane was very clean. I will switch from Southwest! Good job!"
缺點： "It was very delayed which I understand happens but then we arrived in San Francisco and were delayed on the runway because of the gate. I think at this point moving us to an open gate would have been nice - we had been delayed for so long - my 8 year old daughter was really having a hard time. Instead we had to sit and wait for 20 more minutes once we were on the ground. This seems avoidable to me."
缺點： "crew delay, delayed our flight and ruined our whole day...really disappointed"
缺點： "Having missed my scheduled flight, when I got on the later flight, we waited an hour on the tarmac to takeoff and 40 minutes on the tarmac in San Francisco for a gate. Basically three hours of sitting on a tarmac all day because gates weren't available. How can that possibly be? Do you not know the plane is coming? Terrible."
優點： "Entertainment, decent snacks."
缺點： "Delay due to A/C repair, the constant automated video announcements for boarding, cruising, seat belts, and landing. Experience felt cold and utilitarian."
優點： "Everything was great for a 45 min flight."
缺點： "No issues"
優點： "Staff at LAX was helpful and tried helping me get to my next flight by moving me to front of plane at the end of flying."
缺點： "My flight to SFO was delayed so it made me miss my next flight. I ran trying to make it to that gate with a 20 pound backpack on my back, couldn't stop coughing for the rest of the trip after that. American Airlines staff told me that I can pay $75 dollars extra to secure a seat for the next flight 6 hours away. I told them I am not paying anymore because it wasn't my fault I missed this flight. Then, they lost my suitcase so they took 30 minutes to find it. I tried boarding with the priority pass members because my new ticket they gave me was for priority and one of the American Airlines staff members kept getting in my face until I was at the back of the line because I was in boarding group 4. I just never have been treated so poorly before my any airline. I travel often so I will never take American Airlines again. The final straw was another delay at my last layover in PHL, which made me and up traveling for a total of 21 hours."
缺點： "All 3 of my flights were delayed due to mechanical issues. GET IT TOGETHER"
優點： "All hostes are nice"
缺點： "İt was Delay almost 90 mins and the plane was so cold:)"
缺點： "Flight was over two hours delayed, the gate crew did not do a good job announcing the new delay times and reasons for the delays."
缺點： "I'll never book AA again."
優點： "Very helpful people. From the from desk to the in flight crew they answered my questions. Had a weird gate where it's a satellite gate with American Eagle, little confusing but they helped me out."
缺點： "Sat on the runway for like an hour. 100% not their fault, and they kept us in the loop the whole time. Really not a complaint about them. SFO is just always sucked in with fig in the morning."
優點： "FINALLY American has up to date aircraft!!! Five years ago half the seatbacks and lighting on long distance flights didn't work. Swore I would never fly them again. They have redeemed themselves. nice aircraft"
缺點： "Inflight movie questionable. Couldn't figure out wifi entertainment options from inflight magazine ( over 60) and staff too busy to assist ( though didn't ask - just could see they had their hands full with beverage service). Would recommend video instructions after preflight safety video for tech unsavvy travelers. Also reminder on reservation to bring your own headsets and electronic devices."
優點： "I LOVED the staff on this flight. Especially the man, I didn't catch his name but he was the friendliest flight attendant I have ever met. He had a warm smile the whole flight and helped me get an ice pack for my back when I was in pain. Every time he got something for someone he was smiling and happy which made me and my husband smile and happy. He should be recognized because he made our experience very enjoyable. I have never been on a flight where the service was constant, all of the flight attendants walked up and down the aisles throughout the flight making sure everyone was doing good. Typically, they go down the aisle with the service carts once and thats it, but they made sure everyone was taken care of for the whole flight. Thank you for the great flying experience after a long and tiring trip!! We were dreading the flight but the staff was great."
缺點： "Waiting in the Charlotte Airport for the flight to board was a bit irritating because the two girls that were supposed to call the sections for the flight were on their phones and not very present with what was going on. We boarded late and i am not sure if this is because the flight itself was late or they were just slow with the process.. The only thing I would complain about the flight itself is that we had to wait on our plane for about an hour after we landed. This, I know- has nothing to do with AA and the service/staff. I think this is something that SFO is responsible for, and I felt bad that people were taking it out on the crew."
優點： "Courtesy and helpful attitude if the crew"
缺點： "Seats had a small legroom. Headsets were available at a cost"
缺點： "Entertainment was terrible No free wifi, no tv screens on seats"
優點： "Besides how dirty the plane was, everything else was as expected. Crew was polite."
缺點： "The airplane was very dirty with food littered on the seats, floor and tray table. The windows had disgusting grease. Terrible cleanliness. The passenger before me might have been very disgusting but it's the airline's responsibility to check these things and clean their aircraft for the next passenger."
優點： "Friendly staff, safe flight,."
缺點： "Checking in for bags. The employees were not very helpful. In the past, they would put your bags that now I checked, onto the conveyor belt. Now it's truly DIY (do it yourself). On the flight to San Francisco, no free snacks were offered but on the return flight they were given out - no questions asked. Where is the customer service for the little things?"
缺點： "Wait for more than two hours then canceled"
缺點： "Not crowded. On time"
優點： "The quick boarding"
缺點： "I did not get my drink due to the short flight"
優點： "Flight was crowded but on time. no comfort in the economic class. So it was as expected."
缺點： "But the flight was too crowded and boarding was a mess."
優點： "Crew were friendly"
缺點： "Flight was over 90 minutes late taking off!"
優點： "New configuration in first class."
缺點： "Where's the wifi? The slope in front of my seat in first class. It was hard to store bags under the seat."
優點： "Prices and service are constant. Staff is courteous and professional. We didn't crash."
缺點： "Flight was delayed almost and hour due to mechanical issues. Very little leg room in coach. Power plugs under seats no longer work. I understood a few years ago, they were supposed to be replacing the power system so they disconnected the existing plugs. American apparently never installed the new system."
優點： "Everything else OK."
缺點： "Sat on the ground for a long time after boarding."
優點： "Usual flight experience which i want to call mediocre, but most aspects were as expected. On time, miracle of an empty middle seat."
缺點： "I was towards the back of the plane and they had run out of meals, which means plenty of folks must have had their choices run out."