缺點： "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
優點： "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
缺點： "Comfort of seats"
優點： "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
缺點： "Foam earplugs would be a welcome addition."
優點： "My prayority was safely, then was accomplish."
缺點： "Was accomplish, so I wanted to say thank you, for your services."
缺點： "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
優點： "Excellent crews."
缺點： "bathroom space and selection of shows."
缺點： "Seat lacked good padding, very uncomfortable for 12 hour flight"
優點： "Good food. Good communication."
缺點： "More water."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The entertainment"
缺點： "More food selection like vegetarian"
優點： "Accomodating the cew"
優點： "Not long waiting for the flight."
缺點： "Flight was delayed a bit."
優點： "Flight staff/crew were the best. And them planes top notch condition and amenities."
缺點： "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
缺點： "Little leg room on shorter flights/smaller aircrafts."
優點： "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
缺點： "Too much plastics - need to be more sustainable."
優點： "쾌적하고 승무원 서비스는 좋음"
缺點： "식사가 맛과질이 떨어진다 정성이없이.."
優點： "Nothing at all"
缺點： "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
優點： "Great food and smooth flight"
優點： "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
優點： "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
優點： "Great food and service and comfortable seats"
優點： "Business class lie flat bed"
缺點： "Crew does not pay attention to you"
優點： "food selection & crew courtesy"
優點： "food selection & crew courtesy"
優點： "Great Service, enough leg room for someone who is 75 inches in height, good food, and an on-time arrival."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Clean, comfortable and professional."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "I really liked how Korean Air had the next flights gate information on my boarding passes."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
優點： "Very friendly crew and quick boarding process"
缺點： "Seat is a bit narrow,"
缺點： "fleas bite me & my hubby what U think?"
優點： "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
缺點： "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
優點： "Service counter check in was very helpful"
缺點： "they don't know what is customer service just they know what is RUDE mean.."
優點： "I like the food,the crew are nice and very helpful"
優點： "Everything was fantastic."
優點： "Got me there safe. Took seoul to Vientiane laos direct flight. 5 hours. Staff was nice if you spoke Korean. Otherwise you better be good at acting things out."
缺點： "Flight attendants knew no english. Or very limited. Koreans got upset if anyone was speaking. small seats but not terrible. Low end budget airline for sure."
優點： "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "Turbulence and bumpy. I know you can do much about that."
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
Service is good and food is very nice.
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
優點： "Crew was very attentive. Plane was clean."
缺點： "Bigger water bottles?"
缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "Great seat, cabin crew was fine."
缺點： "Too much confusion trying to just find a shower in the lounge"
優點： "Simple check in and boarding, right on time."
優點： "Seat super comfy"
缺點： "All okay"
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
優點： "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
缺點： "Luggage lost. Tv audio did not work"
優點： "Boarding very efficient."
優點： "We were seated together as a family even though we were not able to reserved any seat"
缺點： "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
缺點： "Kiosk, bag service, One World Integration"
優點： "Privacy of window side seat"
優點： "Two choices of meal and friendlier staff. Props to JAL."
優點： "Perfect in all aspects. Will use them again for all my flights."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "The courtesy and professionalism is a 10."
缺點： "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
缺點： "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "As usual A1 service all the way!"
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
優點： "Once again the service from the flight attendants was perfect."
優點： "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
缺點： "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
優點： "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點： "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點： "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Excellent service"
缺點： "Not a lot of vegetarian options"
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
優點： "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
缺點： "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
優點： "Excellent cabin crew."
缺點： "No in-flight entertainment, economy seats are narrow."
缺點： "Food and entertainment could better"
缺點： "Food was really unpleasant and entertainment all out of date movies"
優點： "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
缺點： "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
缺點： "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The service and attention of the ANA flight attendants seemed genuine."
缺點： "Everything the whole team was great."
優點： "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
缺點： "We left late."
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
缺點： "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
優點： "The time is on time ."
優點： "I enjoyed the hospitality and attention to detail."
優點： "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
優點： "Friendly staff and great food. Cabin was spacious even for Economy."
優點： "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點： "The entertaiment film needs more variety..."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
缺點： "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "Polite attendants"
缺點： "small leg room......"
優點： "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
優點： "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
優點： "Good service."
缺點： "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "staff was great in business"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "Choices of food."
優點： "Great service, I'd definitely fly again."
優點： "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
缺點： "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
優點： "The food was great. Very responsive flight crew."
缺點： "Could have been slightly cooler in the cabin."
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
優點： "I liked the friendliness of the staff. The overall service was very nice!!"
缺點： "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
優點： "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
缺點： "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
優點： "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
缺點： "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
優點： "Smooth flight with great service"
優點： "Friendly staff"
缺點： "When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating."
Maybe an instructional sheet on the use of the "ICE" channels - specifically movies
優點： "Crew was excellent.."
缺點： "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Good meals, comfortable seat with fantastic entertainment options."
缺點： "The luggage was mishandled when we got to EWR. Landed 9:15, got my luggage at 10:45"
優點： "The crew was very polite and professional."
缺點： "There could be more legroom."
優點： "A vast amount of entertainment"
缺點： "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
缺點： "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
優點： "Crew was great. Boarding was great"
缺點： "Less air condition towards the end."
優點： "cheuk in 快！吾使等太耐！"
優點： "Plenty of leg room and the crew were very helpful and attentive."
缺點： "None which I can recommend."
缺點： "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
缺點： "Service, seats in bad shape, screen not working, ......"
缺點： "On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation."
優點： "Boarding was efficient."
缺點： "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
優點： "Crew was attentive Pilot steered a smooth flight"
缺點： "Seats were a little cramped"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
缺點： "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
優點： "We landed"
缺點： "Cramped, terrible food."
優點： "the people working on the plain and airport."
優點： "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
優點： "Better food than out of Newark. Crew helpful as always."
缺點： "Legroom is poor but unlike the Newark-Athens leg, I was able to get an aisle seat that allowed me to stretch a bit. Choice of English language movies is poor. Depending on the price I would still prefer the Delta non stop flight from US to Greece because of the movie choices and ease of use of remote control."
優點： "The cabin crew was attentive and helpful."
缺點： "The flight seemed crowded and did not have enough room for carry on baggage."
缺點： "Newark airport is depressing. Lighting in boarding area is simply awful. Also, cab fare to and from NYC is much too high. Midnight departure time of the flight to Greece is inconvenient. It is just too late. Getting through customs at Newark is a chore. There are not enough computers for passengers to report what they have to report. Also, many passengers I saw did not know how to use a computer."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Tons of movies!"
缺點： "No complaints."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The service the movies the food"
優點： "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
缺點： "Crew should keep eye on the toilets. The waste basket was backed up."
優點： "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
缺點： "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
缺點： "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
優點： "I never felt like my trip dragged on. I was dreading the flight and found it to be comfortable and easy."
缺點： "It was a full flight and didn't feel crammed!"
優點： "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
缺點： "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
優點： "Love it. Classy flight attendants, great service."
缺點： "Crying baby"
優點： "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
缺點： "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."
優點： "Service and crew were excellent!"
缺點： "Movie selection somewhat limited"
優點： "The flight attendants were very professional, friendly and attentive. We were also impressed with the amenities -- every passenger received free headphones, drinks, pillow and blanket."
缺點： "The overhead lights did not seem to align with the correct seats."
Rude customer service. Felt some type of prejudice
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Everything good, Thanks so much
Everything was great with Turkish Airlines.
優點： "Crew was great."
缺點： "Boarding could have been better"
缺點： "Turkish Airlines are doing great job for customer satisfaction services and timing"
優點： "Nice flight"
缺點： "The food"
優點： "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"
優點： "Seats were very uncomfortable"
缺點： "too expensive for flights"
優點： "Food was really good and no delays. Entertainment also really good."
缺點： "Can't really think about something."
優點： "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
缺點： "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
優點： "Entertainment and food are always reliably good on Turkish."
缺點： "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
優點： "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
優點： "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
缺點： "Flight was delayed on the runway, no real announcements about the delay were made."
優點： "The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride."
缺點： "The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish."
優點： "Food, service OK"
缺點： "Old plane, no TV, seats not comfortable."
優點： "Comfortable seats, good food"
優點： "Good food Hotel accommodations were okay once we had to stay overnight."
缺點： "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."
缺點： "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
缺點： "Good. Staff were courteous"
優點： "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."
優點： "Value, food"
缺點： "For a ten hour+ flight the economy seats were very tight, but that is probably the industry standard"
優點： "We didn't crash"
缺點： "Took too long. Build a transporter soon"
缺點： "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
優點： "The food and amenities were nice"
缺點： "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."
優點： "Food was very good. Free wifi"
缺點： "Check-in and boarding were chaotic and poorly organized. In-flight crew was not very courteous or friendly. Entertainment system was old and didn't function properly. Bathrooms were never cleaned on 9 hour flight."
優點： "Everything was great, service,food....."
缺點： "Nothing to mention"
優點： "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
優點： "Great entertainment system and tasty food!"
優點： "As above"
缺點： "As above"
缺點： "The seats were hard and lacked legroom"
優點： "Everything was great, smooth, professional and above expectations."
優點： "The food- did they have a chef on board?!!"
缺點： "The boarding to the US wasn't fun. 1) the men had to go first and then the women... culture shock. And then 2) double screening for everyone because of trump's travel policies."
缺點： "breakfast included stale rolls and not really anthing appealing but the crew insisted on waking everyone up for it! ! Maintenance of the aircraft cabin leaves much to be desired - toilets unclean seat reclining mechanism faulty."
優點： "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
缺點： "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
優點： "Very bad meat and hospitality"
優點： "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
優點： "Flight attendants are good."
缺點： "Airport, older airplanes, food."
優點： "the plain is good and there is a big space for the legs. the crew is helpfull"
缺點： "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."
優點： "Pleasant service, good food, and excellent entertainment"
優點： "The service was good, the food was good. No complaints"
優點： "Everything was appreciated"
優點： "It was a pleasant experience,"
優點： "Entertainment options"
缺點： "There was no food for me and my wife. I don't eat Beaf or Fish and wife is a pure vegetarian. We placed our special order during booking but were told that we had to inform the airline 1 day before to make special order booking. Leg space is very less in flights."
優點： "You can easily trust Turkish Air to get you there on time and in relevant comfort. The staff are very nice and accommodating."
缺點： "The plane was a bit more cramped than for example, Singapore air. I also thought the boarding could be improved significantly by calling groups. Even though it was a small flight, the boarding was a bit of mayhem due to the fact that we had to shuttle to the plane."
缺點： "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
優點： "Loved the clean atmosphere and friendly staff."
缺點： "Nothing I didn't like."