優點： "Information from the captain"
缺點： "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
優點： "Very helpful and arranged for me to move next to a friend (we had booked separately )"
優點： "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
缺點： "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
優點： "The flight on the A3800 was great."
缺點： "My one problem, which is not Emirates' problem, is the lady that sat behind me on my way to Dubai in October was unhappy if I reclined my seat at all. I didn't want to cause a problem, so I left it upright - later on, when I walked to the back, I saw her sleeping w/her seat reclined! That really was my only complaint, and like I say, that really has nothing to do w/Emirates."
缺點： "This flight did not happen. It was purchased fraudulently and was caught by Emirates. Please remember all my contact information from your website immediately."
優點： "night flight but well able to sleep on this flight"
優點： "Almost everything!"
缺點： "Couldn’t find anything to really complain about other then had to go and ask one of the stewards to get the drink I asked for that hadn’t come."
優點： "Price, comfort, ice, food and drinks"
缺點： "I just don’t like discomfort of others moving their seat back."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "see above"
缺點： "Stuck with a hotel I couldn't use after the booking agent broke their integration and I never got the update the flight had been rescheduled two days later. Will not use kayak or Emirates again"
優點： "Everybody was polity with smile the trip as good and"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "From Dubai to London was very cold in the plane"
缺點： "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
優點： "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
缺點： "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
缺點： "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
優點： "Good seat pitch in economy and good entertainment selection."
優點： "Everything was fabulous.. 10/10"
優點： "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
優點： "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
缺點： "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."
優點： "Every thing was good."
缺點： "There was nothing which I disliked."
優點： "Food selection Wine not as good as usual"
缺點： "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
優點： "Great experience would Defo use them for our next trip."
優點： "The most important thing about Emirates for me was that they had truly vegan meals and snacks for me that were actually quite good."
優點： "I enjoyed the entertainment selection on board, as well as the food. It was quite tasty and fresh."
缺點： "The crew were not very responsive to passengers' requests. I wanted to have some water, and called for one of the cabin crew, but they didn't bother to answer."
優點： "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
缺點： "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "The crew was super attentive."
缺點： "The food choices were not good. The tray included more carbs than any thing else...a roll, crackers and breadsticks. A lighter choice of a sandwich or a cheese tray would have been nice. Rather than small cups of water on a 14 hour flight, it would have been nice to have bottles of water."
缺點： "Coffee and tea"
優點： "A380 is really comfortable even in economy and choice for entertainment is great"
缺點： "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "Staff were great. Food was good."
優點： "Great entertainment."
缺點： "Lost my bag. Like it is gone. Forever. They have no idea where it went."
優點： "Very professional crew and boarding process was very well organized. Seats were comfortable."
缺點： "There could have been a bigger 2nd meal, I was definitely hungry. All was nice, but Turkish is better."
優點： "good entertainment selection, nice staff, decent food and bathrooms"
優點： "The groud supervisor was exceptionally helpful, doing whatever we needed for a successful flight."
優點： "Comfort flight Comfort flight"
優點： "Friendly crew, good food and flights were on time."
缺點： "Can't think of any."
優點： "Loved everything from check in, service, boarding, seats, TV and movie selections, food, and de boarding. It was all smooth, wonderful, and incredible."
缺點： "Nothing I didn't like."
優點： "all the crew members were super kind and nice! professional but in a friendly way"
缺點： "the attitude of some passengers but this is so independant from the fly company ;)"
缺點： "On this flight, hostesses seemed tired and not as happy as usual flights"
優點： "CX882, seat 44k would not recline. Made my journey a bit uncomfortable."
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
優點： "Inflight entertainment was excellent! Staff were very attentive."
缺點： "More choices in food and more leg room or ability to put legs up, had very swollen feet!"
缺點： "No extra blanket was available."
缺點： "Original itinerary was not followed. Flight from manila to hongkong was late. We arrived hongkong and was informed that our flight has been rebooked even though we can see that the plane was still there and staffs are still at the gate. We were transferred to a layover flight from HongKong to Aussie then Aussie to Auckland instead of going straight. Seats was set far apart with no competitions at all. Sorry is not enough for this big hassle."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Food is great!"
缺點： "Bathrooms are not as clean."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
優點： "Boarding was smooth, attendants were great, entertainment had lots of options"
缺點： "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."
優點： "The crew was totally professional, the food was good, but the passengers were horrible, which is not Cathay Pacific’s fault."
缺點： "The American films were good but they could be better."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Everyone on Cathay pacific is very nice and the food was relatively good. They did everything possible to make this a better flight."
優點： "Staff very courteous and helpful Food was average"
缺點： "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "On time"
優點： "TV controls user-friendly. Many choices."
缺點： "Cramped seats, especially when people in front lean back."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
缺點： "The cabin was very warm and uncomfortable. Water was served after 1hr of the flight"
缺點： "No audio/video entertainment."
優點： "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
缺點： "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
缺點： "Though nothing completely egregious, my interaction with crew on the flight were the worst I have ever experienced when traveling. The first was after attempting to go to the bathroom mid-flight. This was an 11 hour flight. I'm not sure whether the captain forgot to turn off the seatbelt sign during the middle of the flight or if he anticipated turbulence, but the seatbelt sign was on for at a minimum, 45 minutes. After waking up I had the urge to go to the bathroom and walked back to try to get there. Once close to the bathroom a flight attending pointed in the other direction and said "sit down and put your seatbelt on." I expressed that I had to go to the bathroom and he again just repeated "go put your seatbelt on." I stood for another few seconds in disbelief that I would really be turned away from using the bathroom in the middle of a flight and during this short time of standing there he again repeated: "go put your seatbelt on." I would like to stress that there was absolutely no turbulence at this time. Whether or not this is protocol and any attendant would have told me the same, the attendant could use lessons in how to properly speak to people by having a better tone AND saying please. Explaining the situation would also be helpful instead of just using your power to command another adult to do something. After returning to my seat, I saw multiple other people also try to get up to go, who received the same fate, so it was obvious he was trying to adhere to the rules, but clearly if the fasten seatbelt sign has been on for over an hour at that point, you should be able to be an adult and put the situation in context; people need to use the bathroom on a long flight. My second poor interaction was at the conclusion of the flight. I was listening to music on my phone and hadn't heard the captain announcement that we should begin to prepare for landing. On ANY other flight I have EVER been on, the crew will come around and verbally ask people politely to put their seat up, return trays to their stored position, and unplug any USB electronics. One of the crew, without asking me first or even making eye contact, came up and unplugged my phone from being plugged in and manually put my seat up to upright position and walked away. This might seem like a simple thing, but you should NEVER touch someone else's property. Further, to place me upright without warning was extremely rude. If this flight had been the only flight I had with Cathay Pacific, I would never fly with this airline again, because it would have seemed to me that your crew lack social skills, are impolite, and may have language barriers. Luckily, my trip was round trip from NY to Bali and as such there were multiple connecting flights, and I had good experiences on all the rest. I really wish I had gotten the name of the 2 individuals I had a poor experience with, as I don't think they will help you in securing future customers."
缺點： "nothing much. overall good."
缺點： "one of the cabin crews threw the meal to me :("
優點： "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
優點： "Easy check in, and a pleasant flight! Thank You!!!"
缺點： "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."
優點： "The service"
優點： "We liked the cabin crew services, which were great and attentive. The food and beverage services were also excellent, with the food tasting delicious and visually appetizing. Entertainment system and movie choices were updated and varied."
缺點： "The baggage allowance was atrocious at just 20kg, when all other airlines already have much greater baggage allowance. Even though the baggage allowance has been updated to a higher amount as of September, their system still tagged on the 20kg amount to the date of ticket purchase."
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
優點： "Everything was fine and then I got food poisoning from the dinner."
缺點： "Spent the next twelve hours throwing up and shivering."
優點： "Wonderful flight and very nice service."
優點： "Stewardess responsive to requests"
缺點： "Seat headphones not working Toilet dirty"
缺點： "very very poor comfort with too less leg space or seat space. only athletic body types can fit into those seats. I dint not eat meal as i could not stand smells from others meals."
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
優點： "It was good."
缺點： "The hostesses would not serve water/juice etc. They asked us to pick up from the Deli. It was new to us."
優點： "The seating was comfortable."
缺點： "Each of the four times I have travelled with Cathay Pacific, they always run out of your choice of lunch from the menu. It's amazing how they can continue to ignore that they never have the choice from the menu that you prefer and instead you are forced to eat the worse options. The food serving is also very slow and the drinks choices are bad as well."
缺點： "Badly delayed without a clear reason"
優點： "same as above"
缺點： "same as above"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "Your system Kayak in general"
缺點： "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Fly China airlines you won't be sorry"
缺點： "They damaged my luggage"
缺點： "Older entertainment system and still decent"
缺點： "I dont eat pork and both meals have pork in it."
缺點： "Curry chicken noodles"
缺點： "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
優點： "Professional staff"
優點： "Very accommodating."
優點： "Love of the leg space on the 777."
缺點： "Just the trip length, hehe."
優點： "Very disappointing because we didn't get our luggage up to now"
優點： "Good connection time"
優點： "Airport lounge"
優點： "Friendly staff; good entertainment options"
缺點： "Delayed by several hours; infrequent water distribution"
優點： "No problem getting wheelchairs in LAX."
缺點： "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
優點： "Very good."
缺點： "不論check in , 登機，等行李，所有效率都很低"
優點： "Entertainment - good choices of movies and newer LCDs."
缺點： "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
缺點： "missing baggage"
缺點： "Cramped seating"
缺點： "Boarding was delayed"
優點： "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
缺點： "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
缺點： "Chose western style dish, not very good."
優點： "Amazing. Cant wait to go back on this 777 airplane!"
優點： "Friendly staff. Food was good."
優點： "See Above"
缺點： "See Above"
優點： "That's all I got"
優點： "Lovely staff!"
缺點： "Was freezing at times, AC was too high, but otherwise great!"
缺點： "Delayed boarding and take off."
優點： "Crews were nice ."
缺點： "Not serving enough water during freight."
缺點： "Some delay in boarding and taking off."
優點： "I got a chair with reclining foot rest. Yay!"
優點： "new boing 777. state of the art."
優點： "Not much"
缺點： "Space is too limoted"
優點： "Again, the cabin attendants were professional and kind and helped me when I needed it."
缺點： "They were a bit strict about how many glasses of red wine I could enjoy...but it wasn't a problem. I would have liked one or two more..."
缺點： "Iwhen I arrived to ho chi minh city, i report lost and found department had missing 3 check in bags. After 48 hours, I received 2 bags and i am still missing 1 bag. I had complained the SGN airport but no hope."
優點： "Overall service is fine. The crew handles the passenger well and good service was provided."
缺點： "The food was quite average. The entertainment system has limited movie choices and the screen was rather small compared to modern airlines nowadays."
缺點： "The transfer at Taipei was terribly inefficient, there was a long queue as apparently only one security scanner was working."
優點： "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
缺點： "A little pricey."
優點： "The flight crew was amazing- very pleasant and hospitable. There was great entertainment available which made the flight go quickly. The food was good. We did not realize we had to select vegetarian ahead of time, but having cheese sandwiches available made that easier. The small bag of toiletries that we were given was a very nice surprise."
缺點： "Carrying luggage down stairs after the flight was difficult but the flight team was helpful."
優點： "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
缺點： "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
優點： "Got ticket for a good price."
優點： "The flight was slightly comfortable, there were more food and snacks options than in other aircraft companies."
缺點： "Some of the crew were very rude, making a point to show you that they were hassled by serving you. I thought that was poor service. The seats weren't all working so while the passenger in front of me reclined, my seat wouldn't making for a very uncomfortable flight. I thought the entire aircraft needed either renovation or retirement altogether. Old TVs and non-functioning seats, all made me kind scared of where I was tbh."
缺點： "passengers with seats in the back of the plane should be boarded first."
優點： "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
缺點： "For a long international travel, there is nothing bad to say. They are superb!"
優點： "Ahead of time, all the way!"
優點： "Best service"
優點： "Crew was friendly and helpful. Would choose Turkish Air again."
缺點： "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."
缺點： "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
缺點： "Not enough bathrooms. Very long lines to go to the bathroom."
缺點： "The flight was cancelled and I still didnt receice my refund."
優點： "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
缺點： "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
優點： "Asked for emergency exit but was told to pay. Managed to change inside the plane."
缺點： "Turkish now joins the sad club of airlines that charges for better seats."
優點： "The service, food, convenience of a direct flight to Istanbul"
缺點： "The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food."
優點： "The confort"
缺點： "The Crowe very polyt"
缺點： "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
優點： "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
缺點： "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
優點： "Food is good; service is good. Boarding times were later than expected and left late but didn't arrive lat. Entertainment options were good"
缺點： "more food options would be good; also include decaf coffee or green tea as options"
優點： "Better than average in flight service. Excellent in flight entertainment"
缺點： "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
優點： "The seats were roomy. Turkish gives you lots of amenities for a comfortable flight. The food is a hot meal."
優點： "The customer service and attention to detail was a nice surprise. I would definitely fly with Turkish Airlines again."
缺點： "The space between the rows was very limited. I have short legs so it wasn't a problem for me, but my companion had her knees shoved into the back of the seat in front of her for the whole 13 hour flight. Not so good."
優點： "Overall services include catering. Flight attendants were very kind"
缺點： "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."
優點： "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
缺點： "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."
優點： "Good food, on time, comfterbal"
缺點： "Takes rime till theyl take your food plat"
缺點： "Staff was rude, was so bad cannot even use word customer service to describe it"
優點： "Very nice and corteous crew"
缺點： "The papers in the bathroom toilet should have been cleaned out to allow more space in the bin.. All the toilets were packed"
缺點： "Announce too early boarding time, 50 minutes late for boarding."
優點： "I liked everything"
優點： "There were plenty of entertainment options."
缺點： "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
缺點： "Our flight was canceled and we lost an entire day of our vacation (apartment rental, car rental, etc). Before leaving to Istanbul when we were in New York we asked if they would reroute our flights from New York City to Naples, Italy since the terrorist attack occurred in Istanbul causing the airport to be shut down. We were reassured that there would be no problems and we would be rerouted once we landed in Turkey, and lo and behold our flights were canceled. We had to spend the day in Turkey, pay for our own food, and pay for the visa €30 per person. This all could have been avoided had they rerouted our flights to another city."
優點： "Better headphones for economy Pillows on seat when boarding"
缺點： "Poor heating/cooling controls, cabin too hot"
優點： "food and service par excellent,no glitches and apologizes,will fly again if promotional rate comes in"
優點： "I booked a round trip flight from IAD to NUE with stay over in IST. Try to make change flight date IST to NUE. I was told by the Turkish air agent to buy a new on way ticket from IST to NUE and use the origenal ticket from NUE to IAD and I did. The the nightmare begun when I try to get back to back to iAD. I was told my ticket was cancelled and have to buy new ticket. After 7 hrs exosting fight and inconvenience when they found out that I was not easily going to be hustled out $1100+ they finally reissued my tickets. During this time I witnessed how 10-20 customers old and young were being hustled for more money and some crying out of frustration. It was one of the worst experience I've had in my 45+yrs traveling experience."
缺點： "Customer service training. Mgmt must be involved in problem solving rather than sending customers to a phone both some of it that doesn't work to talk to folks that don't know what they're doing nor have the authority to mak decision."
優點： "Food was good. Service was excellent."
優點： "Other than the food and a little bit the entertainment (I was given the same comedy episodes for the way there and back) everything was perfect. In the future my first choice is going to be Turkish Airlines!"
缺點： "Even though the service was excellent - the food was just OK. I had the pasta for breakfast - there was no other choice. I hate pasta and in general there were too many carbs and too few protein choices. Maybe it is a personal taste but for me the food was simply not tasty. That applies for everything I had (except the yellow rice which was good). As for the entertainment - I watch mainly comedy episodes on TV. The same episodes were given on all 4 legs."
缺點： "Crew was extremely unprofessional and curt."
缺點： "Way too trigger happy with spurious announcements which made it impossible to complete a 2 hour movie on a 3 hour flight!"
優點： "Leg room was great"
優點： "The cabin was very comfortable and my window seat was especially good for sleeping on this extremely early-morning flight."
缺點： "We had long line in boarding"
優點： "The flight between Istanbul and Vienna was up to Turkish Air par. Comfortable cabin, plenty of leg room in economy, good wine, and good food give me adequate reasons to keep coming back to Turkish Airlines"
缺點： "No gate boarding. Turkish Air only seems to have Tarmac boarding, meaning you to ride the bus the plane. Ughh!"
優點： "Great service and quality from Turkish Air."
優點： "Awesome food. Good choice of alcoholic beverages, great entertainment."
缺點： "One of the worst knee room."
優點： "The Transit from TLV suppose to take 50 min. In the boarding passes that we received in TLV ut was written gate 201. The security at the Sabiha Airport was very slowly so we needed to rush to the gate. When we arrived the gate nothing was written about the flight to Amsterdam. So an airport worker checked for us and they changed the gate twice. So in the end 24 Israelis missed the flight to Amsterdam and we had to be transfer to Attaturk Airport and arrived in Amsrterdam in 5 hrs delay."
缺點： "I traveled on the same airline from SFO to IST 10 days ago and loved it. However, this flight from IST to SFO was terrible. The crew probably was trying to do their best but it didnt work. - I was feeling sick so i pushed the attendant button 4 times to get someone to come by. - When they did come by and I asked for some tea, they got me a lukewarm tea! Seriously. - The toilets - When I used it mid-way, it was terrible. It needed restocking and actual cleaning the pot since the flush couldn't take away all of the solids i guess. Gross."
優點： "The crew."
缺點： "My seat. The cushion was very uncomfortable. Tried to upgrade but I guess I didn't get there in time Hopefully next time"
缺點： "Significant delays"
優點： "Very friendly crew and on time with no problems."
缺點： "Too hot inside the aircraft"
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "Amazing crew"
缺點： "Larger meals."
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
缺點： "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "Easy to board and easy flight."
優點： "Everything is top notch for an airline company."
缺點： "Nothing.... I enjoyed every moment of the flight."
缺點： "Customer service"
缺點： "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
優點： "Really friendly staff. Great service"
缺點： "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
優點： "The staff was extremely pleasant. Food was good!"
缺點： "Have no complaints"
優點： "Very friendly crew"
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"
優點： "quick and relaxed"
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
優點： "The included snacks and the seats."
優點： "The crew were pleasant"
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "captain was great."
優點： "The flight crew were kind, polite, and attentive."
缺點： "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
優點： "early arrival,comfort"
缺點： "late boarding while standing around waiting for pilot to ararive"
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"
優點： "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
缺點： "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."
優點： "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
缺點： "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."
缺點： "Flight was delayed."
優點： "Food was better than expected"
缺點： "There were no entertainment options in flight"
優點： "I fly AMS to MAN regularly for work. There are a number of providers, but KLM far exceed the experience offered by low cost airlines, often for the same price even at short notice. You get a drink and snack; and at no annoying sales announcements. Miles club membership is free, even if you don't fly regularly well worth it as it halves the cost of cost of checked baggage. Peaceful airline with no hidden costs during booking."
優點： "On time"
缺點： "Terrible boarding process. Clunky landing."
優點： "Flight crew was good. Food was palatable. On time."
缺點： "Seats moved several times, separated. Media screen didn't work on this 10 hour flight--again. They now changed return flight."
優點： "Nice short flight, everything was on time"
缺點： "I went from TXL to AMS. There is *nothing* to do in the TXL airprot :-|"
豁免更改費用。 搜尋到 約克的彈性機票