優點： "Good, entertainment & comfort"
缺點： "Crew not bad"
缺點： "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
缺點： "Everything was excellent"
優點： "Flew business class. Nice lounge at ktm, better than I expected for Yangon. Fast checkin, good service and very efficient. Seats comfy. Arrived early to Dubai."
優點： "Generally the standard was good as I've come to expect from Emirates"
缺點： "There was little communication about boarding at Lusaka. By contrast to larger airports it is not at all clear where to go once you are in the departures area - fine if you are familiar with the airport, but confusing if not. I discovered I should make my way through secondary security into the departure gate area via a small unsigned door. There followed a good deal of confusion among the passengers as to where we should be waiting, and whether the flight was on time or not. Another area which could be improved, but not by the airline, is the listing of departure gates for connecting flights in Dubai. There are so many flights cycling on limited screen space, so you have only a few seconds to locate your flight, from around 90 or so, before having to wait for the cycle to repeat."
優點： "Everything from food to seating was quite comfortable."
缺點： "Boarding was a bit more difficult since they did not call boarding zones"
優點： "Everything from the plane, crew service and timing. Excellent"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Aircraft was fantastic, great cabin crew helpful, toilets bigger than usual, seat space good. Thanks Emirates"
缺點： "I think Emirates should consider serving the cocktails/pre-meal drinks before the meal - after all, Gin and Tonic or Martinis just don't work during after meals. But this is minor gripe, the airline is great."
優點： "Attention to detail all the way"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Food and crew were great"
優點： "customercare was good. Thank you."
優點： "Good food, great entertainment, comfy seats"
優點： "Great service, good meal and outstanding entertainment channels"
缺點： "No critical comments to be offered"
優點： "The flight itself was fine"
缺點： "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "I didn't like my seat placement this time round. Was put in the seat infront of business class as no other option. Really uncomfortable."
優點： "food was ok service was excellent fiji airways good Emirates nice girls and good service"
缺點： "we did not like the long wait at Dubai 9 hours in airport is very painful i think that 9 hours wait took most of our energies ."
優點： "My mother was the passenger Emirates & was her first experience flying alone, but having airline assistance. She marveled at their service & at every consideration to make flying alone as a senior seamless & worry-free. She was so happy of their thoughtfulness for carrying her luggage, driving her wheelchair, checking in for her w/her passport & picking up her luggage at the baggage round, that she tipped him $20. She made us sure that she would LOVE to fly alone back home again to the PH without us as long as she has airline assistance. A hint for us! She also liked how there was more foot room for economy seats than in Delta & EvaAir for this long trip & it helped her stretch her legs, as well as, the little Emirates pocket bag they give w/ear plugs & a eye mask with socks."
缺點： "She says that on her way to MNL from JFK (with the 1 stop at Dubai) the food was delicious. However on the way back home from MNL to JFK, the food was not good & she just slept all the way through."
優點： "Staff did their best and were polite but ultimately had no solution for the issue"
缺點： "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
優點： "Clean bathrooms, new plane"
缺點： "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! It made for a stressful and uncomfortable journey. Families with babies and young kids should be seated in their own section with some type of sound barrier. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space. I empathize, Im a mother. But have some common courtesy!"
優點： "Everything else was good besides the below content."
缺點： "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
優點： "Everything is very well organised"
缺點： "All was good"
優點： "Everything I have come to expect on Emirates Economy, except for boarding and disembarking the aircraft involving bus journeys - and the condition of my suitcase on arrival."
缺點： "1. Use of buses on departure and arrival. The length of the bus journey from the terminal, in a vehicle with no seats, made me suspect we were going the whole way to Geneva by bus. 2. Don't know whether Fly Dubai or Emirates are to blame but my suitcase (a top grade modern Samsonite) was a mess by the time it reached Geneva, with rubber seal on one side of the zip peeled back and almost off. Why can't airlines and terminals ensure baggage is treated with care and respect?"
優點： "GOod food and prompt"
缺點： "Lost baggage and no compensation or communication about whereabouts for 4 days. Expensive layover hotel with poor service"
優點： "Whole experience was poor"
缺點： "Passenger seated next to me was bigger than the seat could take the whole flight it was u uncomfortable for me to even move an inch He was a smoker and smelt really bad I was told the seat next to me would be empty There was no space for my bag as others brought more than 1 piece of luggage with them on board The toilets weren't checked it was wet and dirty throughout Usually I fly 2/4 times in 60 days with emirates but this was the worse experience I had things on my tray before landing the hostess rudely asked me to put it in the pocket ahead of me as she didn't want to take it from me which is what I had originally requested for On the outbound flight I think your net package by mistake charged me Twice ! I strongly suggest if someone is bigger than a certain size then they should book 2 seats as 17 hours it wasn't easy for me to ask him to sit in a correct manner or have the handle half up so he uses my seat too Overall u satisfied and painful experience Net was slower on outbound too"
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "1. Good meal options for a vegetarian like me. 2. Courteous cabin crew"
缺點： "1. Sub-optimal boarding and delayed take-off from BOM to DBX. 2. Non-functioning entertainment kiosk from BOM to DBX"
缺點： "Not enough food and snacks"
優點： "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
缺點： "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
優點： "Exceptional crew"
缺點： "My last leg, Dubai to Geneva was not booked as code share with Quantas but, by Quantas, as Emerates directly. This meant that I got no milage credit for the flight. Grrrr."
優點： "It's the best I could ask for the price I paid. Flights during weekdays are better than weekend in my opinion."
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "The crew were friendly."
缺點： "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
缺點： "Our flight was delayed a total of 6 hours. We were notified of the original two hour delay but we sat on the plane for hours due to plane trouble. This is in addition to the actual 8hr flight. Very unpleasant experience which is surprising for a reputable airline"
缺點： "food needs imporvement in EK in general"
優點： "Food was good in quality an quantity. Drink selection was also good, especially alcoholic drinks. Moves were okay, television selection was okay. I was a bit underwhelmed with the new movie selection."
優點： "You get great service even when sitting on economic class. The food was very good and the crew was cordious, polite and very professional and accomodating."
缺點： "The boarding process was slow but might had to do with the fact that there wereseveral families with children."
缺點： "I fly quite frequently, I always check in online, only with cabin baggage, and I arrive to the airport around an hour ago because I have an e-gate that allows me to pass trough immigration in a minute. This time, when I reach the first passport check, they told me that they had to double check if I could get in, because the time it was slightly below one hour and I probably want going to have time to reach my flight on time. They called a member of Emirates ground staff, to talk with his supervisor, that apparently was missing without notice. I explained him that because my e-gate pass, I could reach the gate in less than 15 minutes, but he keep me there while they were trying to find the supervisor. After 15 minutes, the supervisor finally called back, and approved my entry. I reach the gate in exactly 10 minutes while people still were boarding. I had plenty of time and I almost lost my flight because their lack of organization. I understand the procedure but you should keep a supervisor present."
優點： "The service."
優點： "Overall everything was great. The staff were all wonderful."
缺點： "The vegetarian option could have more food on the plate. Perhaps some yoghurt?"
缺點： "After find my suitable flight I purchased it through kayak where they transfer me to flight network the booking reference and e-tickets received . After that I booked a non refundable hotel room. Then after 4 hours flight network want to verify my crdiet card payment with some required documents with deadline of 10:00 pm where our bank is closed. I was sleeping that time so I couldnt reply to them due that my flight canceled. I lost also my hotel reservation amount. If they want to verify and check whatever they want check before give me a confirmation and etickets."
缺點： "Crew presumptuous"
優點： "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
優點： "Food and drinks"
缺點： "Business class seats can be a bit wider"
優點： "Food, service, entertainment, cleanness of the plane"
缺點： "Too many announcements in the beginning of the flight."
優點： "They boarded on time, took off on time, and the service was friendly."
缺點： "Nothing really."
缺點： "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
優點： "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
缺點： "Will never fly Turkish airlines again"
缺點： "No beer or wine with meals, noisy flight and cheap headphones"
優點： "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
缺點： "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."
優點： "Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good."
缺點： "Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane."
優點： "Staff was friendly"
缺點： "Seats too narrow and no leg room."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Good servies"
缺點： "They lost one of our bags."
缺點： "First the plane from JFK to Istanbul was two and a half hours late I had a for kids is uncomfortable to wait then try to get a contact with customer service do not give me any straight answers and 3 hours later finally got Somebody explain something overall no good this will be my first time and the last time"
優點： "Everyone was friendly and helpful, even though we are English speakers. Check-in was quick and efficient. Cabin crew was constantly in motion with food, drinks and refills. The temperature of the plane was perfect. The takeoff and landing was smooth. The food was good and there was plenty of it, even though it was a short flight."
缺點： "We liked everything."
優點： "Food is excellent."
優點： "The airline was very hospitable and efficient. All flights were on time, boarding and de-boarding were very quick and painless. Crew was extremely helpful and kind. Food was good, seats were comfortable, and entertainment was good. For the money and time spent on this flight we felt we got an extremely good deal and would take this airline again, and recommend."
缺點： "The planes were pretty warm/hot for most of our flights. I'm not sure if air condition was available, but I know some people asked. It did cool down eventually so they must have turned on air or fans, but I know the heat was on at some points which made it a bit uncomfortable for such a long flight."
缺點： "Would not refund my ticket or make changes. Turkey is full of terrorism and all Americans have been evacuated from this country and the airline would not refund me. They kept my money and robbed me."
優點： "Food is good."
缺點： "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."
優點： "Istanbul airport with shops and new food court area is excellent"
缺點： "Newer fleet. Good service and entertainment system."
優點： "Service, food, entertainment is off the charts!"
缺點： "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."
缺點： "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
優點： "The flight was empty so got 3 seats to myself"
缺點： "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
優點： "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
缺點： "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
優點： "Excellent service, food and entertainment."
缺點： "The boarding was long and via buses!"
優點： "Friendly attendants"
缺點： "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights"
缺點： "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"
優點： "Good food. Flight was on time."
缺點： "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
缺點： "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."
優點： "Beds were cozy and the food top notch"
優點： "Everything was great!"
優點： "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
缺點： "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."
缺點： "Rude stewardess"
優點： "The service, the food, everything."
優點： "In general, service was of good quality. Crew very attentive. The film selection was outstanding. Routing was good. I would not hesitate to take this flight again. Seat are comfortable, although somewhat old-fashioned. In general, I think that this is an excellent airline, my choice for the future."
缺點： "There was some confusion in boarding, due to a gate change not clearly announced ahead of time. But I do not wish to overstate this, since I was satisfied in general."
缺點： "he delay and not knowing much about what the cause was. Having to keep awake in early dawn and have a flight delay can destroy the start of a long awatited vacation."
優點： "When it ended"
缺點： "After leaving late for our four flight, we circled the Doha airport for an hour and then diverted to Bahrain. The crew was unhelpful, hiding in back, commanding everyone to sit down, despite us waiting on the Tarmac for two hours. Water and snacks were hard to come by and everyone was unhappy. Tensions were high and the crew was not around to assuage the masses. Very unhelpful. The 4 hour flight became a 9 and a half hour flight. It, for lack of a better term, sucked"
優點： "People, aircraft, everything, especially the Lounge"
缺點： "Except the fact that I can only buy a Gold card three times. Why?"
優點： "Last time we flew through Istanbul Airport we almost missed our connecting flight though we had more than an hour. This was due to the illogical system of handling international transfer passengers. This time it was stream lined...no more security check point again, no long queues at passport control though we were not staying in Turkey, no more being dumped into the duty free shopping area, no more scrambling to make our connections. WOW! The plane from Vienna parked 100's of meters away from the terminal and we were bussed to the terminal. A Turkish Airlines employee verified that we had boarding passes to connecting flights then allowed us to gain access to the boarding areas. Clean,easy, simple! If this is the new norm, we are excited and will continue to make Turkish Airlines our primary flight carrier, as we fly a lot!"
缺點： "Smoothest flight in a long time. No complaints!"
優點： "I usually like Turkish Airlines and they're my carrier of choice. I prefer their planes, food, etc."
缺點： "BOARDING! I don't know whose idea was to board plane from both exits -- was it the ODS airport, or Turkish Airlines, but that was the stupidest decision. Not only they don't board in groups -- they allowed two flows of passengers from both sides of the -- back and front. I was supposed to get through the crowd from the back door to row 5. I mean, person who allowed that is an imbecile."
優點： "The food and the flight attendants were great."
缺點： "Legroom was lacking in Economy. As someone who is tall, this was a problem for me but I endured it for the 1 hour in the air."
缺點： "seats too close for comfort...my knees were cramped when the seat in front of me leaned back. i'm only 5'4" so I really felt for the people taller than me...other than that the flight was wonderful..."
優點： "Good food and Excellent Turkish wine"
缺點： "Very officious young steward who seemed to think that an iPad was a highly dangerous electronic device."
優點： "Good filling food choices in economy & films from the world over"
缺點： "Boarding using the bus, despite it being a long haul international flight & there being little place to stow our carry-on because it was used for headphones & blankets"
優點： "Very comfortable- great food and drinks!- nice selection of movies. Overall great experience"
優點： "see the above"
缺點： "see the above"
優點： "They lost our bag"
缺點： "Customer service, rude, they lost our bag"
優點： "Thé meal, thé smiles"
缺點： "My bag was soaked on m'y arrival. Probabely not proteckted during thé transit on IST. And we did not have a display with thé location of tje plane."
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "Very helpful and courteous air crew"
缺點： "Everything was good and for a short flight Like this the crew made it very comfortable"
優點： "Comfy seat and caring flight crew."
缺點： "They served dinner at 2 am just after takeoff and breakfast 11 hours later."
缺點： "I was cleared from San Francisco. When tried to re-check in in Shanghai, I was stopped and told that my luggage is over weight. They wanted me $200 for the additional weight. I threw lots of stuff there, since I decided not to pay a penny. They were rude, and arrogant"
優點： "business class had decent seats, big screen, good selection of movies"
優點： "We were surprised to find a full entertainment system on the flight, which is perfect for a family with kids. They were entertained the entire time. We'll do it again."
缺點： "They didn't love the food (too spicy for them, should have ordered some child meals), but this is a great flight. Also we boarded a maybe 15 minutes late, but not a problem."
優點： "Friendly staff"
缺點： "Didnt enjoy having roost for upgrade and get stuck next two two screaming babies . You guys shouldn’t have sat all the babies together and let the paying customers who upgraded sit in the emergency rows together. The upgrade to business class was way to expensive as well"
優點： "The flight attendants were kind and very helpful. Best staff i have Experienced in all of my China Eastern Flights."
缺點： "The check-in staff was overwhelmed! It took an hour and a half to get checked in, and due to website error messages i was Unable to check in online. After China Eastern canceling my original flight and spending hours and multiple phone calls to correct it, i was Guaranteed an asle seat. Only to arrive to my seat and see that i was stuck in the middle section. To make matters ever worse I was sandwiched between 1 overweight man that was spilling into my seat and another man how packed proper hygiene. His ordor was so pungent i almost Vomited and had to keep my face covered the entire flight."
優點： "On time"
缺點： "Hostess attitudes"
優點： "Fight crew was amazing"
優點： "I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night."
缺點： "If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline"
優點： "I was pleasantly surprised w my experience China Eastern. I was expecting omg the worst. Very opposite to that. The flight was on time, boarding was orderly and flight attendants friendly. I will not hesitate to fly this service again."
缺點： "The fact that you cannot use your mobile phone even on flight mode."
優點： "The bathrooms were clean"
缺點： "First, our flight to Bali was canceled, there was a scam delaying and delaying the flight so that no one was offered vouchers. But the gate told us it was definitely canceled even though it was never officially canceled. We flew to Manila instead. They botched our return ticked accidentally booking us home on a flight 3 days later. We were on hold 45 minutes but no one answered when we tried to call so we had to wait at the airport to talk to someone - of course their convenient hours are 2AM - 10AM. When we finally did get a flight, the food was awful, the "vegetarian option" was inedible. The thimble of wine was mean considering there is no alcohol in flight. The snack was a tiny package containing 8 tasteless peanuts. We were reprimanded for getting more water. TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
優點： "Didn't fly to Sydney actually, we missed our connecting flight to Sydney and thought all was lost. Until the travel desk woman for Shanghai and China Eastern came to our aid! It was a lost cause, but 3 1/2 hrs after landing we found ourselves with a new and quicker way actually, to Melbourne and then to our destination of Christchurch! I wished I knew the woman's name at the desk, she was patient and looked for every way to help us, even with a language barrier present. Thank you again."
缺點： "Nothing nothinf"
優點： "Definitely one of the best airline travel experiences of my life."
缺點： "The food has room for improvement but was decent."
優點： "Pretty decent legroom. Friendly flight crew. Helpful with information."
缺點： "Flight information changes last minute very common."
優點： "The actual flying."
缺點： "Not only dis I not like your severely lacking itinerary, it ended up costing me $500 additional dollars. I can't believe that you didn't add information on my itinerary that our plane would be landing in a different Chinese city than what was listed on YOUR itinerary. It showed only one stop in China rather than two. I'm still not sure if we were suppose to remain on the plane,depart and re board, or if we were to catch a connecting flight for the rest of our journey. As it happened, we ended up getting a hotel and had to buy another flight out of the country because we would have been in violation of China's 72-hour visa requirements. Otherwise, they could have gotten us on to our destination free of charge(minus the unexpected hotel stay). i have never really liked your shorthand style itinerary and if you choose to continue to play loosey goosey, I will not choose your website again. Additionally, I strongly feel that you should be held responsible for your lack of information, especially when traveling thru a foreign country."
優點： "The flight was a normal, uneventful flight. I slept most of the way."
缺點： "The transfer process, as described in the prior segment, was much more confusing than it needs to be. The food wasn't very good on this flight, but I wasn't exactly sure what I was given to eat since I couldn't tell by taste. One star was given to boarding since I assume this rating also includes, checking in / transferring. The actually boarding of the plane was as normal as any other boarding I've had."
缺點： "The flight was cancelled due to weather, and they did not re arranged the rest of my flights to Jacksonville Florida"
缺點： "Flight attendants wouldn't speak English to foreign passengers even though the flight was experiencing turbulence due to poor weather (I'm guessing, who knows, they didn't tell us). We landed in another city without warning and then departed again without update. When we finally landed, hours after we should have, the crew didn't say goodbye, thank you, sorry for the discomfort, nothing. Will not fly again and will spread the word about this terrible airline."
缺點： "We waited nearly two full hours for our bags to be delivered. And no explanation given--at least not that I heard. An agent was sent out after 90 minutes or so, but she gave no explanation, only that the bags were "coming." (She did apologize profusely.) I understand that things happen, but this was a black eye for the airline. Everything else was great."
缺點： "there wasnt wine & pain relief medicine..."
缺點： "They didn't inform visa issues and made the customers to buy new tickets on the following day. It's completely irresponsible and I feel like that I was robbed."
缺點： "Could not have your phone on at all, not even airplane mode. Good luck if you downloaded anything for your 13 hour flight, you don't have access! My chair didnt recline, was broken. A passenger was clearly drunk and wandering around. Kept sitting in an open seat behind our row (that was not his) and yelling loudly back to his friend, also smelled awful. Flight crew did nothing about it."
優點： "Flight was extremely reasonably priced and the planes were new. The flights were on time and I felt like the take off and landings went quite smoothly."
缺點： "The boarding process was a free for all - complete with pushing and shoving to get to the ticket checker. The food was abysmal and I got sick from it on the way to and from my destination - I would not recommend that ANYONE eat the food. The attendants were rude and did not have a grasp of English - lots of reaching over, using hand gestures instead of words. People were definitely smoking on the flight - at least three of the four flights I took and I'm not sure how the attendants didn't stop the smokers. These were also flights where there was a lot of uncovered coughing, hacking and uncovered sneezes in addition to unrelenting farting. Neighboring passengers did not practice personal space and constantly leaned over on myself and my friend."
優點： "Service was good."
缺點： "Was an hour late without much explanation."
優點： "The flight was on time and got me where I needed to go."
缺點： "The food was poor quality, the worst airline food I have had in a long while. The selection of entertainment was very limited."
優點： "Service was wonderful and the flight was peaceful and faster than we anticipated (10 hours as opposed to 12.5 that our confirmation said)!"
缺點： "The first leg of the flight from Osaka to Shanghai was about an hour late taking off which caused us to have to run to our connecting flight to SFO. It was a bit stressful and we weren't sure we were going to make it."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The inflight attendents are hard working."
缺點： "The quality of food is poor and the portion is too little."
優點： "The chair was comfortable and I had plenty of leg room. It was far nicer than some flights I've had in the past."
缺點： "The food was pretty bad. There could have been a bigger selection of entertainment but it easy too limited."
優點： "I was able to pick my seat( an aisle) at online check in and got one in the back. The 777 configuration around seat 70 has fewer seats across so there is a bit more of an aisle, one can then stand or stretch your legs during the long LAX to China flight. Flight attendants were helpful especially as several of us passengers smelled cigarette smoke. The attendant quickly searched but couldn't find the culprit. An announcement to not smoke as a reminder probably should have been made, though. On a previous China flight, different airline, a guy was caught smoking in the lavatory so I know it can happen."
缺點： "Food and entertainment choices were limited.(Shanghai airport International transfer desk needs to increase staff . Airline probably has little to do with this. I had a 5 hour layover. It took an hour and 45 minutes to get through the transfer desk and then security screening.)"
優點： "Seats were roomy but very worn"
缺點： "The boarding process is terrible, airport staff is terrible, plane crew was very attentive and patient. They have a hard time informing status of delays."
優點： "Outside of making it safely to Singapore, there was nothing good about the experience."
缺點： "Its just abundantly clear they don't care about their customers at all. The crew is rude and officious and blatantly would just ignore customers trying to get their help, they will force you to keep all electronics to be off for 30 minutes after takeoff and before landing (literally taking them out of your hands) regardless of if they are in airplane mode or even have a wifi signal or are just a kindle, they will not permit the use of mobile phones at any point in the flight and again will take them out of your hand even in airplane mode to listen to music or type notes etc., the food is terrible, they came through once with drinks on a 6 hour flight (thank god I bought some water in the airport beforehand), the plane was noticeably decades old with chairs and table trays falling apart, entertainment did not exist which was made all the more noticeable because your electronics were taken away. My bag was broken and an entire shell for it was missing by the time it got to Singapore. And Shanghai is the worst airport for a layover I've ever been in -- it's a dump of an airport, has very few food options, terrible wifi, you are blocked from accessing basic websites like Google and Facebook, and you have to go through an entirely new security and checkin procedure, which is onerous, even though you did one in Japan. The boarding is slow and terrible, and the flight was delayed sitting on the tarmac for 40 minutes without even an attempt to apologize or explain for the delay. And it seems this behavior and approach is just normal based on other people I've talked to. It's. it hard to make flying a little more pleasant with basic courtesies but China Eastern seems to find a way to take every one of those opportunities to male your experience worse."
優點： "The crew was very nice.The food was tasty, with exception of one dish. This is probably just due to my tastes being different. Water was offered constantly. With a long haul trip like the one we took, it was a welcome relief. The planes are older but fine. I would fly with them again. Someone had a terrible review of Shanghai airport. There is an actual TON of stuff to do. The food we had was good for airport food, not Cat Cora, but not bad either. I had no issue accessing the WiFi or facebook. We also had no problem taking calls through the WiFi service WhatsAp.. I guess life is still what you make of it. Safe travels friends"
缺點： "I didn't like that I had recheck my bags for the same airline in Chengdu"
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "無個人電視 一部分旅客忘記送餐後咖啡和茶"
優點： "The only good thing about China Eastern is their staff in Japan. They helped us so much, from finding our lost luggage that went missing in Shanghai to getting us on an earlier flight because ours was more than four hours delayed. Without their help, our travel with China Eastern would have been more of a nightmare than it was."
缺點： "Incredibly late. Also during my layover in Shanghai, I witnessed the staff screaming at several passengers at various different points. I will never fly this airline again."
缺點： "Layover time was incorrect- much longer than when I booked Fleas in Shanghai airport Horrible food Wouldn't let passengers use empty rows Light and dark at weird hours"
優點： "Flight was right on schedule. Crew was friendly and helpful. Snack was tasty."
缺點： "Could have used a bit more legroom. The transfer desk between flights could have been much more efficient."
缺點： "Crew has dubious sense of servitude"
優點： "No comments"
缺點： "No comments"
缺點： "Terrible food, my entertainment console had a problem with the headphones outlet. I got stuck in China for 24 hours because the stupid pilot couldn't make a landing in the right airport. I checked the airports arrival schedule and 99% landed there with no problems. Got booked into a cheap hotel by the airline that also had disgusting food. Stay away from this airline..."
缺點： "Online itinerary didn't provide terminal info. No internet in taxi on the way to airport. Arrived check in at Terminal 2 PEK 45 mins before flight departure to be told check in closed. Spent 30 mins searching for the correct terminal. Looked up China Eastern rules for check in closing times and rule is check in closes 30 mins before departure?? I had no checked baggage. If I wasn't so tired and frustrated from the everyday hassles for foreigners in China I should've stayed and demanded a refund. Kayak no good. China Eastern absolutely no good."
優點： "The plane is new. Service was good. For a short 1.6 hour flight we were served a full lunch."
缺點： "Seat width for business class was a bit tight. Movie selection was so-so and I did not see in the brochure what the offerings were. So had to flip through channels."
優點： "The crew was nice, friendly and efficient. The entertainment selection was good."
缺點： "The seats are cramped. The food is mediocre. The in seat entertainment kind of works, most of the time."
優點： "I'm giving food a mediocre rather than poor because they served Haagen-Dazs ice cream in a desperate effort to try to make us think we were on Dragonair. If only."
缺點： "We were late, of course (though they made us all board and sit on the plane for two hours -- maybe to claim an on-time departure?). They blamed Chinese ATC, of course, which may be part of the problem... but then why don't other airlines (Dragonair) seem to have as much of a problem on the HKG-PVG route? In any case, it took twice as long as it should have to get to Shanghai. At least I was able to switch to an earlier flight than I had been booked on, so I got to Shanghai at more or less the same time I was originally scheduled. As usual with China Eastern, service was fine, if inflexible (e.g. ridiculous assertion that an iPhone in flight mode is not OK but an iPad is). Meh."
豁免更改費用。 搜尋到 策馬特的彈性機票